Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,721 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It hardly works.I feel like I've lost my money.Please let me know more about this. And why are you doing this?”

Helpful Report

Posted 8 years ago

Dear Sir , Due to the high demand on the trainer we could not satisfy every order. Out of three purchases, We did honour one pair for you which was dispatched on the 16th Feb. All tracking information will show in your account area. Apologies for any inconvenience caused. Kind Regards Trevor

Posted 8 years ago

“I still have not received my order more than a week after placing the order”

Helpful Report

Posted 8 years ago

Dear Sir South Africa is listed on the website as a 3-7 working day delivery period. Apologies for the delay I can see a weekend has fallen between your order dispatch time, please allow some extra time. A full tracking number is available in your account, and you can see the journey of your parcel so far. Please do contact us , if there are further delays and we will chase up with courier to further investigate. Kind Regards Trevor

Posted 8 years ago

“I ordered a sweatshirt online which was supposed to be a present. I received a call from Stuarts a few days later to say that they could not find the item in the size that I ordered.”

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Posted 8 years ago

“Very surprised to be receiving these on the Monday after I placed the order late on a Friday night. Packaged very well and more than happy with the service. Will definitely be back to shop again.”

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Posted 8 years ago

“this item was never sent to me”

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Posted 9 years ago

“Took money. Processed order then returned money cxl order. Achieved. Zero.”

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Posted 8 years ago

Dear sir We cancelled the order as the card used did not match the billing address or the delivery address. Apologies for causing inconvenience. Kind Regards Trevor

Posted 8 years ago

“Such a bad experience buying with them, the product never came and it took to long to get my money back!”

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Posted 8 years ago

“I have not yet received the shoes, then you debit my bank account in the price of shoes. Thank you to inform me ASAP. best regard”

Helpful Report

Posted 8 years ago

“It's been 2 weeks since my order and i havent receive it. It says that i need to confirm my address on a call, but nobody picks up the call at all. I have used my address in a lot of transactions, this is the only item that have problem in the address”

Helpful Report

Posted 8 years ago

“Sent me an email to say my order is on its way and a tracking number it's still not arrived two days later and I can't track the parcel so basically bad communication”

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Posted 8 years ago

“I am afraid I need to return both items and the process to return the items is a process defined in the dark ages. I am surprised I am not required to complete the form using back ink and to write with a quill.”

Helpful Report

Posted 9 years ago

Dear Sir We are sorry you find the returns procedure a little dated. You will be happy to know that the we are building a new area for returns which will allow you to log in to your account and select items being returned and print your own packing note to include in the box. However you will still need to use your own choice of delivery service to get the parcel back to us. For now you will need to download the form , print and include items on there that are being returned. Kind regards Customer Services

Posted 9 years ago

“Ordered next day delivery, to be told on the day expected that it was delayed in transit (with no explanation except a sorry and no offer for a refund of next day delivery charge). Once received, the outer dpd package clearly looked as if it had either been opened and taped back up or shoddily packed. The box was battered and ripped as if it had been returned to the warehouse and not checked over before being sent out to another consumer. The shoes inside were in a mess they were literally just thrown in the box there was no packaging in the shoes they were as flat as a pancake (I was surprised to find spare laces). If I was in a store and received it like this I wouldn't necessarily complain as these things happen but by purchasing online I would expect a higher standard of service and considering this is a gift for somebody I'm appalled at the level of standards in which I received this package.”

Helpful Report

Posted 9 years ago

Hi - We do very much apologise about the bad experience. Unfortunately Novesta do not use the best shoe boxes , quite the opposite of a good cardboard structure. Hence why we always ship them inside another box. I have looked into the delivery and it seems it was delivered on the 20th and indeed should have been delivered on the 19th. A mess up by DPD - we sent the goods out on the 18th , and we rely on the courier to do as instructed from there on. We have refunded the next day delivery back to you, this should have been offered back by one of the staff when you called in as mentioned by you. Apologies for any inconvenience caused to you, as a matter of goodwill please do get in touch with us - regarding any future purchase , and we will make sure a good discount is offered on any full priced item and give us a chance to restore your faith back in Stuarts London. The above experience is by far not the norm when shopping with Stuarts London. Kind Regards Ravi Grewal Director

Posted 9 years ago

“Very quick and efficient service, definitely recommend to anyone!!!!”

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Posted 9 years ago

“I received a email stating I had ordered a pair of shoes. It was my name mentioned but not my address contact number. I asked for the last numbers of the card to confirm someone hadn't used my card / cross reference with my bank and got no reply from them. Good work!”

Helpful Report

Posted 9 years ago

Dear Sir - after investigating , the last four digits of the card were not disclosed to you, as this order didn't belong to you. We have a customer with the same name as you , and his email ID is more or less very similar to yours also. He missed out some numerical digits on the email he inputed to his order, so the email matched yours and you instead received his order confirmation. I believe you received an email about this from customer services to explain all this. Kind Regards Trevor

Posted 9 years ago

“I have not received my parcel and Royal Mail have said that they delivered to one of my neighbors instead of my address. Absolute waste of my money.”

Helpful Report

Posted 9 years ago

Dear Mr. Azda, On Royal Mail Track and Signed website, shows that it was delivered and signed by you. If you still don't have your parcel, please send us an e-mail to sales@stuartslondon.com and we will start a claim with royal mail on your behalf and Royal Mail will investigate this for you. Kind Regard Stuarts London Team

Posted 9 years ago

“Ordered shirt on the Thursday evening . Paid for Saturday delivery as I was due to were the item in question . So paid extra for Saturday delivery. I received two different emails from two different couriers . And know not a clue what has happened as I have still not received the clothing I had ordered.”

Helpful Report

Posted 9 years ago

“The size wasn't close.”

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Posted 9 years ago

“Grenson shoes ordered and delivered appeared worn?!?...not what I would have expected given a £200 pair of shoes!!”

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Posted 9 years ago

“I ordered items getting my hope up that I was going to get them but then the orders were cancelled.”

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Posted 9 years ago

“duplicate order and cancel it”

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Posted 9 years ago

We apologise - The Adidas Doom Trainers - sold out within minutes of release on our website. The system couldn't knock off the stock quick enough, and the amount of sales for the same shoe was overwhelmingly high.

Posted 9 years ago

Stuarts London is rated 4.8 based on 19,721 reviews