Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,721 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered jeans a size 38 x 32. They sent me a 36x32. Refunded, less the cost of their postage to me !!! I declined a return sticker as I wanted to ensure the trousers arrived with them the next day. Whoever S. B is......the person who checked and signed the dispatch should get a rocket.”

Helpful Report

Posted 6 years ago

“£8.59 to return a top which was nothing like the colour on the website. Described as liquorice in colour, try dark brown. I don't mind paying for returns when asking for a refund, but to deduct money from my payment and pay for returns label totalling £8.59 Far to costly to use you again especially when the item was not as described.”

Helpful Report

Posted 6 years ago

“Very disappointing. Placed an order which was then "lost". Had to continually chase Stuart's for an update. Still waiting for a re-fund. All the while my money is sitting in Stuart's bank account earning interest. Nice one.”

Helpful Report

Posted 6 years ago

“I bought a pair of Nike my fried he says Stuart’s London it’s very good but now I change even his mind... I received my pair of shoes and in one was missing the inside base. I was waiting 3 days for order and when I received I was unhappy.”

Helpful Report

Posted 6 years ago

“Appalling service. Charged for delivery having advertised it was free. Despite acknowledging I’m due a refund, Stuart’s are refusing to repay me due to my negative comments on social media.”

Stuarts London 1 star review on 15th October 2018

Helpful Report

Posted 6 years ago

Dear Simon, Under our terms and conditions which are clearly highlighted on the website. We offer a free UK delivery on all orders , providing the minimum spend of £75 is reached. On the top of the screen where it reads 'Free Delivery on all orders over £75' - if you click this text , all terms are displayed for your to read. Once again on the check-out, the delivery charge will only display £0.00 if it's free , at the point of purchase , you can see this is not the case. Your order basket shows £3.95. - If the item was over £75 then this would have been £0.00 in the delivery charge field. At this point you have the choice to continue or not with a purchase. If you were not sure we are contactable by email or directly on the phone, to offer assistance within business hours. Other comments : A message was sent on our Twitter account over the weekend with your concerns , unfortunately no one manages this account over the weekend, tweets do go out from our side, but this is done on an automation that have been set-up during the weekday for the weekend alone. A response was sent back to you on the Monday as soon as we had read your comment and were back in the office. So really nothing was ignored as you have suggested over social media so far on numerous occasions. As a matter of good will we offered to refund your £3.95 as you felt we had mislead you through our marketing. We are not in agreement with you on this and have the right to our own opinion too based on true facts. However to put an end to a baseless argument we decided its best to offer you the £3.95 if that what would make you happy. Yes also, we asked you in a polite email if you could remove all the negative comments you have been posting over social media, as we actually haven't done anything wrong, but would be happy to offer you a free postage , even though you are not actually entitled to it. We also stated that - if you carried on posting negative reviews, about Stuarts , which didn't hold any true basis , we would have not choice but to pass on to our legal to team. This still stands and we thank you for all your posts as this gives us great evidence now to pass on to our legal team regarding your quotes and defamation of our business. Lastly , we have noticed your screen size on the screen shot you sent us , although our website is responsive to most screen sizes, we noticed that on your screen the Free Delivery feature under the header does not display in Full. As you are in portrait mode on your phone, perhaps try turning it to hold landscape would display better. We have uploaded an example of a recent screen shot taken from a standard screen galaxy phone. You will see all the characters in the text display in full. If you would like any further explanation or any form of guidance to use our website , and so nothing is misinterpreted in future we don't hesitate to get back Intouch on email, as we are unable to reply any more of your comments left on social media. Kind Regards Maryam Customer Service Agent.

Posted 6 years ago

“Hi there, My items arrived on time but they unfortunately didn’t fit appropriately, I would like to exchange a size, How could I ship back for this? Best N”

Helpful Report

Posted 6 years ago

“Never use Stuart’s or dandy fellow again customer service is abysmal disentangle even want to give them 1 star”

Helpful Report

Posted 6 years ago

“Really appalling return policy. Will never order again.”

Helpful Report

Posted 7 years ago

“I would like to return these sneakers. Although appearing very stylish, the Tongue of the sneaker is too soft and flaps forward exposing my ankles. The sneaker is not very comfortable as well. But Im mostly disappointed that it is not at all hi-top as it appears. I would like to retun the item hut cannot find the email with the Return slip information.”

Helpful Report

Posted 7 years ago

“I ordered a jacket online and had next day delivery, I then had to contact them 2 days later to see where the order was, i was then told that the delivery company had lost the parcel and they would refund me. When I asked if they could just sent me the another of the same item i was told they were out of stock. So more than likely I was sold an item that they were already out of stock of and then told the courier company have lost it. Very Poor.”

Helpful Report

Posted 7 years ago

“Took my order but item out of stock. This has happened to me before. What makes matters worse is the length of time taken to process the refund. Currently 9 days and still waiting. Don’t think I’d bother again”

Helpful Report

Posted 7 years ago

“Wrong color sent then said had right ones kept for me then email and said they haven't obviously never did in the first place not impressed after a call saying they would keep the right colour while I return the said item so annoyed one upset teenager 😡”

Helpful Report

Posted 7 years ago

“Courier made a couple of abortive delivery attempts last week and then appeared to deliver to wrong address Raised issue with courier & payment company - waiting to hear when delivery will be rescheduled Happy to do further review when item is successfully delivered”

Helpful Report

Posted 7 years ago

“Watch arrived and does not work. I paid £250 to only now have to go and have to pay for a new battery for a brand new watch. I do not plan on purchasing anything from your website again. Very disappointed”

Helpful Report

Posted 7 years ago

“I didn’t receive my shoes, i ordered my shoes more than one week ago and i have no news of them. It’s unprofessional.”

Helpful Report

Posted 7 years ago

“I purchased something from your site about 8 days ago and nothing arrived. Please make sure that I will recieve the product, or refund my money. Thank you and I am waiting for your response”

Helpful Report

Posted 7 years ago

“Incredibly unprofessional customer service. Sent me the wrong size because they didn't know how to convert between euro and Uk sizes. I had to prompt them to check the warehouse for my size, and explain how to convert sizes. Then they asked I return the item before checking whether my size was in stock. Given that this was their mistake, I find it appalling they didn't even refund the initial delivery fee. Won't shop there again.”

Helpful Report

Posted 7 years ago

“When purchasing the item it said free delivery but when I return the item for a refund I was charged 4.95 for delivery and also had to pay 3.80 to send it back feel like I’ve been ripped by £8.75 just because item didn’t fit properly. Never again”

Helpful Report

Posted 7 years ago

“Item was described as regular fit when it clearly isn’t. Then when I go to return it as it’s too small, I find that there is no free returns (poor compared to competitors) I then read their terms which reckon I can’t have a refund on a sale item (my statutory rights say I can, but clearly they are trying it on). I’ve kept the item and will sell it on.”

Helpful Report

Posted 7 years ago

“Cancelled my order saying there was no stock, although the item was still listed but for a higher price.”

Helpful Report

Posted 7 years ago

Stuarts London is rated 4.8 based on 19,721 reviews