“Surprice Skopje Northmacedonia. Scammer Company. Do not use Surprice. Surprice charged me the full amount again on site and had to pay in cash. The employee insisted on cash payment and did not want to accept a credit card. The credit that I paid online was not credited to me on site. I also received an old VW Polo with 300 000km. The engine light and service light were on. The rear brake lights did not work. the tires were all worn out. The condition of the vehicle was miserable and smelled extremely bad. The employee at was very unfriendly. I also stated in my booking that I was traveling from Skopje to Ohrid 172km at night. The vehicle was given to me with an empty tank. I am very disappointed with the service. I have previously booked with Enterprise in Macedonia and the service was excellent. With Surprice it was a complete disaster.”
“Charged me €376.42 for the tiniest of dents, which was soo small it was missed 3 times as they circled the car inspecting it, Avoid as they are SCAMMERS, read the trust pilot reviews....88% gave a rating if 1”
“Surprice Heathrow
Surely after reading all the reviews on here and other review sites there is clearly a systematic fraudulent approach being applied by Surprice to rip off customers. The similarities on refusing credit cards or not recognising pre-purchased insurances (Rental Cars in my case) dubious damage reports should be investigated by the relevant local authorities or industry regulator.
Would be great to be able to collate all these complaints in one central location, to pursue a class action against this terrible company
Do not use Surprice - fraudulent scammers....”
“Booked in UK using Amex. Arrived at pickup in Milan without a Mastercard credit card ( don’t own one) but I offered to leave cash instead. Was informed this would cost 250 euros more!!
It feels like a total scam … I walked out and went next door and hired a car with another company who took Amex and who were very polite and the car was great, despite no pre booking. I’m out of pocket by £95 but I just didn’t trust this company. Go elsewhere is my only advice. Do t be fooled by cheaper prices.”
“Initially given a non roadworthy vehicle with no tread on front tyre.
Told car was filled with fuel but tank was empty.
Deposit refund still pending after 17 days and they are ignoring my emails.”
“Felt entirely like a scam. It’s not “on sight” at the airport and you need to get a shuttle there. From that point, the customer service rep was rude. Told us we needed to pay extra for things, then even though I paid for insurance through Priceline, requested our insurance and wanted the declaration page, not just proof of personal insurance. We called our agent who said she’d send it but that it was strange. While outside, another renter was on the phone with his insurance trying to get the same info and his agent told him they don’t typically give that out. My husband then said he wanted a refund or we’d file a chargeback and the agent said “I’m refusing service.” I asked if it was because we figured out that this was a scam? Just don’t rent from here. Stay away!!”
“SURPRICE ARE A SCAMMERS company, hard to find when you reach the airport, the stuff dont answer phone calls, you have to take a shuttle that is difficult to find to get your car. Despite byuing the full insurance package from economy booking the car company refused and charged me 600 euros to get their company full coverage, the requested an internation drive license despite using several times my uae driving license in italy with no issues, they said not legal BUT it became legal when paying 600 euros extra 😡😡 the tires were old and i got to fix them on my own cost 2 times as the tires were losing pressure because of holes since the wheels were old and easy to break
NOTHING good about this company i didnt read the reviews before ( as all people had same issues with them) they appear to be the cheapest option but once you arrive they scam you with hundreds of euros as you dont have another choice once there, and it end up being more expensive than the other know car rental. KEEP AWAY FROM SURPRICE OR AUTOONE COMPANY”
“Car was old and had 150000 on the clock, the rental was booked and fully paid for and they charged us 160 euro for items which are included.
Booked a ford focus got a dacia logan.
worst rental i have ever had”
“I paid for the rental car fee, and they also put a separate additional $1286 charge on my credit card for the deposit in case of any damages. they told me I would get this back when I returned the car if there were no damages. Well, I returned the car two days ago with no damages, but they still haven’t reimbursed me for the $1286 deposit. I emailed them and called them and haven’t gotten any response.”
“AVOID AT ALL COSTS
badly organised. Rude staff had to pay a security deposit of £1200 and never got it back. No reply on phone, no paperwork as all signed on an iPad. Rented through holiday autos so assumed they were legit but they are horrendous and I have been scammed . Pisa Italy”
“I forgot my MasterCard, had only Maestro and Amex. I booked full insurance at Carjet, but needed to pay another 1.845 Euros at the pick-up (Lisbon). Which I wanted to, by normal IBAN Bank transfer.
However, I was just sent away..”
“SCAM SCAM TOTAL SCAM
SURPRICE MILAN SCAMMERS .
I Booked and paid for 13 days plus insurance. I gave my arrival details but fight delay 25 minutes so they re rented my car to a higher paying customer and refused to refund costing me over €300 euros. NEVER EVER USE THIS SCAM COMPANY OR DO YOU ITALY. Total scam”
“Con artists, had us waiting 2 hours in a queue only to tell us the booking had been expired and we had to book again for an extra 400 pounds. Car hire was only for 4 days. It’s honestly worth paying a bit extra and staying away from these slimey firms who only want to rip you off. They use the booking through third parties as a way to force full insurance packages.”
“Absolutely disappointed & disgusted with the company. All the staff at the rental desk were very rude and bully to take out extra covers.. The shuttle never arrived, so we had to take a taxi to get to the rental desk. Lots of arguments and bullying and the whole rental experience was very stressful!! Never ever use this company. If there was an option, I would have given Minus Review.
OMG”
“Booked this rental car online prior to our trip, and didn’t read any reviews as we booked through a third party (economy bookings) so assumed it was legit. We got to the airport and could not get ahold of the rental company, including after multiple multiple phone calls. They have no clear address or pick up area for their van. We had already paid, but had to book with another company. I then read multiple other reviews of this company detailing the same issues with being scammed and never being able to contact or pick up their vehicle. Would highly highly recommend against!”
“Guten Tag
Zitiere Nachricht an DoYouItaly;
Wir hatten bis heute gute Erfahrungen auf der Plattform gemacht. Leider machten wir diesen Samstag am Flughafen Bari (IT) eine schlechte Erfahrung über die Plattform. Wir wurden auf einen Drittanbieter: Surprice (gemäss AGB) verwiesen. Am Flughafen wurden wir nach 2 Std. warten von niemanden abgeholt und der Support nahm auch kein Telefon entgegen (siehe Anhang). Nach 15 Minuten wurde immer wieder aufgelegt. Wir werden eine Rezension schreiben und Anzeige erstatten. Verlangt werden die Kosten des neuen Fahrzeuges inkl. Wartezeit.”
“Worst ever in Pisa !!!
Avoid at any cost !! Office ist far away - No organization - Not enough staff - completely unprofessional.
Charge for being late - dont answer the Phone.
Italian hell !!!!”
“Avoid. This company are thieves.
We had a delayed flight and had to pick up our car the next day and they canceled out contract. This despite me calling them multiple times to let them know of our delay.
Their shuttle connection details were also incorrect which added to delays”
“Would never use this company again.
Landed at Heathrow at 2:50pm started to call SurPrice car rentals at 3pm on both numbers provided didn’t get an answer.
Made our way to the pickup point final got through at 3:40pm told a driver would arrive within 25 minutes.
Finally got to the office, loads of unhappy customers in the foyer, had to wait ages to be dealt with.
They took my payment via credit card but then the same credit card wouldn’t work for the bond PIN not working.
Had to take out another booking in my partners name, after we left 2 hours later we realised we had then been overcharged.
Emailed them with no response.
Took the car back a day early so that we didn’t have to stress about getting our flight on time.
We were told that they weren’t sure why we were charged an upgrade as we had originally booked a Ford focus or similar and ended up with a Citroen C.
After more emails we were then told as we had arrived late the original car had already been hired out….
Still waiting for the refund for the payment we made prior to the same card being declined.”
“The worst experience ever, we have been waiting over 35 days for our deposit refund of 900 euros and no one is contacting us in regards to this. I have sent several emails and had no response.
Do not use this rental company because you wont get your money back!!”
