TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,582 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is an absolute joke I have NEVER known customer service like it,not had service for a week after 30 phone calls and numerous text and online chats still no further ahead apart from they are sending out an engineer but go to wait another 2 weeks !!!!!! Please avoid them like the plague.Ive changed providers no stars for them but have to put one”

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Posted 5 years ago

“My modem went off this morning, the power just cut out, luckily I had an old one from 7 years ago which I was told by talktalk was no good anymore. So I got online to talktalk and after 30 mins of chat going round and round I was told it would be £30 for a replacement. I'm not paying it. As usual poor service and lack of understanding by whichever country the chat are based.”

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Posted 5 years ago

“This is not a communication service they came out 2 days ago installed this system in our home and was told it would automatically turn on at 7 pm that evening 14 hours of phone calls later still no phone or internet service I’ve decided to rip this useless equipment out any put it wear it belongs in our bin I’ve stopped the direct debit as I’ve tried to tell them that I want to cancel but they keep saying we can’t even though you got 14 days to cancel I wouldn’t give this company a single star but you have to to try to help other people out so they don’t go for this cheap and nasty option”

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Posted 5 years ago

“Not very helpful I have Tiscali login and they told me that, from January 2020 I would no longer be able to access may emails, when I told them that this was not long enough for me to transfer all my folders and emails to another provider, they were not very understanding, I asked to speak to a manager but had no luck, they told me that I could access my emails if I either paid them £50 or sign a contract with TalkTalk. I have registered a complaint but don't expect a satisfactory result, after spending nearly an hour on the phone.”

Helpful Report

Posted 5 years ago

“Rubbish customer service Rubbish communication with customers wishing to complain about their rubbish service”

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Posted 5 years ago

“Bad customer service . I'll be avoiding them, Talking to them is a waste of time”

Helpful Report

Posted 5 years ago

“Terrible customer services they just waste you time, after being without internet service for a week they promised automatic compensation awaited 2 months no news, then decided to phone customer service again after being on the phone with them for 1 hour and 10 minutes was offered £6 what an insult, Time to get out. Still trying to get a proper compensation,”

Helpful Report

Posted 5 years ago

“ZERO stars for TalkTalk customer service. I've been 'communicating' with them for over ten days now trying to get an Open Reach engineer to fix a line fault. Appalling service - lies, making it seem my fault, wanting to start from the beginning each call, saying an engineer called when one didn't, shouting on the phone, agent putting me on hold for 25 mins then cancelling the call. An exhausting process with no resolution yet. AVOID!!!”

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Posted 5 years ago

“I don't want to put any stars. They are most certainly the worst service provider I have ever dealt with. STEER clear is my advice. Don't be tempted by their sales pitch of great offers, they may sound good but the service you get, speed, reliability, helpful customer service is not. Last word of advice AVOID”

Helpful Report

Posted 5 years ago

“Totally useless customer service they can't explain anything they can't help anyway. Only one way to sorted out things online chat, at least they understand what is going on”

Helpful Report

Posted 5 years ago

“Easy to set up broadband and received new router quickly. No delay in internet during switching providers.”

Helpful Report

Posted 5 years ago

“on the phone 6 hours yesterday past from person to person and lied to meny times bad bad service told don't believe what open reach say (they tell lies accordingly to TALK TALK) SERVICE POOR, CUSTOMER SERVICE POOR AND THEY TELL LIES”

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Posted 5 years ago

“Worse company ever”

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Posted 5 years ago

“customer service is beyond a joke. you get handed down the line of person after person. have wasted multiple hours on hold over several phone calls trying to sort our terminating contracts. just pay more and go with someone who's broadband is better and actually cares”

Helpful Report

Posted 5 years ago

“Useless, useless, useless. The call centre staff don't speak, comprehend or understand English and seem to delight in pissing you about for 20 minures before transferring you without telling anyone why, so you have to go through it all again. If I could leave 0 starts I would”

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Posted 5 years ago

“So bad. Wifi drops constantly, says it's connected but doesn't function. Naturally they keep taking money and try to charge an exit fee when you leave... Thieves.”

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Posted 5 years ago

“An absolute farce! Slow to install. Even slower to cancel as they can continue to charge you all the same. I have left to go to a different country, my 12 month contract was continued with me knowing. I am not allowed to access my online account from abroad. I phone up to cancel and am assure dit is to find 3 weeks later they have not, meaning I am charged another 2 months.Have spent over an hour on hold as they refuse to phone back.It is a farce.”

Helpful Report

Posted 5 years ago

“PEOPLE BE WARNED Avoid Talktalk like the plague. They are without doubt the very worst telecoms/broadband company that has ever traded. Anyone ignoring this advice will spend hours and days hanging on the phone trying to understand one of their Asian call centre workers, who think they speak English, but they certainly don't, trying to find whatever lies and excuses they can come up with to get rid of you and whatever you're query or complaint might be. None, of these call centre workers has any experience or common sense when you try to explain a problem to them, you literally wear yourself out trying to get them to understand the simplest thing. When they finally abandon all hope of trying to help you they tell you to have a nice day. If there were proper and efficient regulators around this company would be stopped from trading with immediate effect. Anyone who is still with them has my deepest sympathy.”

Helpful Report

Posted 5 years ago

“Disgusting and appalling service. Signed up with them and a few days later received an email advising our order had been cancelled with no explanation. Contacted customer services who said they had cancelled it because of outstanding debt a previous tenant at the address had had with them. In hindsight it is lucky we escaped them reading the other reviews, would actively recommend against using this abysmal disgrace of a company.”

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Posted 5 years ago

“Talk talk will drive you nuts- do not join them - they say one thing and then do another send you bills they should not.Talk talk do not like to talk!”

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Posted 5 years ago

TalkTalk is rated 1.2 based on 1,582 reviews