Name: TalkTalk
Rating: 1.19

“UNACCEPTABLE!!! You have the worst customer service ever! You don't understand customers requests. It took ages to get a refund and speaking to the manager in charge was almost impossible. The broadband connection is very poor and the router design is old, you can notice it wherever you put it in the room. Do you really care about your customers? ... then hire competent people and professionals”

Helpful Report

Posted 7 years ago

“Worst company to deal with ever. No point complaining about these cowboys as they do respond to any complaints and are incapable o resolving any issues anyways.They have had their last penny off me and I am not a very relieved ex customer of theirs, they will no longer be able to charge me for a period of five weeks where I did not receive a landline service off them, never again will I have to pay a local engineer £54 to identify the fault on the talk talk line for them. Never again will I have to bang my head against a wall talking to your "advisors" on the phone or via email as your "advisors " can't advise on anything and I might as well talk the problem over with my dog. No more waiting in all day for an engineer never to turn up, and no more waiting for a phone call from one of your managers to discuss my complaint , , something I have been promised countless times ,but now looking unlikely after three months of nothing. Anyone who may be considering signing up with this company I would urge you to think carefully, you only get what you pay for and in the case of talk talk that will be rubbish.”

Helpful Report

Posted 7 years ago

“After being a customer for several years I wanted to upgrade my simply broadband service which was frustratingly unreliable to a faster fiber optic contract.So I called the phone number provided by talktalk for sales just to be talked condescendently by a female agent in South Africa who went even the extra mile to hung up the phone on me. It took me more than 1 hour to be on the phone with different talktalk representatives who did not seem to be able to provide any UK talktalk contact details.Waste of my time and waste of money for a rubbish service.As a customer I do not expect my behind being kissed but I do expect to be treated with respect.I wanted to take up a 18 months contract when I called.I did not expect to be disgusted to the point of not wanting to have anything to do with this company.To boot the second day I have received a call from a manager in conjunction with my complaint about their agent (who did not even listen to the recorded conversation between myself and the call center agent)and when I mentioned that I will be disconected in the next 7 days the manager concluded that she will close the complaint.Very professional.Losing a several years customer and not even giving a toss about having a look into the issue that triggered this response.”

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Posted 7 years ago

“Do not respond to complaints”

Helpful Report

Posted 7 years ago

“The worst company I have ever had the misfortune of dealing with, absolutely useless in every way imaginable, can't identify a simple fault on my landline, denying that the fault is on their line three times therefore forcing me to call out a local telephone engineer out at my expense (£54) to tell me that the fault is on the talk talk line after all.arranging an engineer visit through them to fix the fault and being told that i will be charged £60 if I miss the visit and then for nobody to turn up on the day says it all. I have tried countless times to contact them via email as this is my preferred method of communication as I have difficulty in understanding them on the phone, each time I get a reply saying that a manager will contact me within three days but the call never comes, I have asked for a uk based email address to contact them on but surprise surprise they don't have one, every department is utterly useless and I am yet to receive one single helpful piece of advice or comment from them, absolutely clueless. I will shortly be disposing of this rubbish and taking my business elsewhere to a company with a proven track record of customer service and call centres in the UK which counts for a lot after this experience , do not touch this bunch of cowboys unless you want to be mentally tortured by them.”

Helpful Report

Posted 7 years ago

“The worst customer service ever! Takes forever to resolve the issue, they have no clue of what they are doing and they put you on hold most of the time for about 10-15 minutes! They never answer anything to the point, and you have to waste your time listening to the useless chatter! Incredibly annoying!!! THE WORST!!!!”

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Posted 7 years ago

“Customer service is diabolical. Call centres seem to all be based India/Pakistan. They gabble on almost unintelligibly, and you have to ask them to repeat their selves numerous times. My phone has now been out for 19 days. Fault diagnosed with external line 14 days ago. I have now had enough of being stressed out by their useless customer service, and am changing my provider to one with its call centre in England.”

Helpful Report

Posted 7 years ago

“Utterly, utterly useless from start to finish. Nothing but incessant problems which they are unable to resolve. Customer service team are completely clueless. Must have spent more than 12 hours on the phone to them with no resolution. Now trying to break my contract and 'unidentified issues' mean I cannot port my phone number to another provider. Spare yourself the pain - do not do it!”

Helpful Report

Posted 7 years ago

“The worst broadband providor on earth! Avoid like the plague.”

Helpful Report

Posted 7 years ago

“Appalling customer service staff, can barely speak or understand English. They read to you from a card and are unable to understand if you veer away from their pre loaded replies. Ask to talk to a manager and be kept waiting 30+ minutes, then you are placated and lied to just to get you off the line. Their complaints dep't is also based in Asia, so don't expect any satisfaction! Their "cable" service is only to the main service box, then it is normal phone line to your property.”

Helpful Report

Posted 7 years ago

“Avoid at all costs. As soon as something goes wrong you'll understand that you made a very bad decision joining them. My phone and internet went dead. As my account was on my wife's name I used their chat service to contact them. Assuming there was a woman on the other end they brush it all off telling there is nothing wrong with the line and were asking me to do all of diagnosis. After an hour of me telling them is the line that is at fault and not the route I gave up and told them I was in fact the husband and I wasn't exactly a tech idiot. Suddenly they managed to find a fault with the line. Sexiest that apart I kept being transferred from department to department the entire afternoon spent dealing with them getting nowhere. I was promised a call back by a manager which didn't happen. I had to call them. Again 2 hours and 10 minutes being passed from one department to another. All the time talking to managers who could not change my experience and then being insulted with £2 compensation. Only when I asked to speak to a person of higher authority did he find another £10 still half the cost that I had to spend to purchase mobile data. To conclude don't be fooled by the cost saving as you'll pay in other ways. Avoid avoid avoid. I am stuck on the contract I have no choice but soon as that is over never going to renew with them.”

Helpful Report

Posted 7 years ago

“Broadband keeps dropping out and there is no enineers to talk to .they say 'ask the forum' and threaten you with big bills if they find nothing, my signal has been lost at least three times a week going back to SKY”

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Posted 7 years ago

“internet rubish very slow all the time and have to wait to long for engerner to come out not hapoy at all”

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Posted 7 years ago

“Poorest service: everything is fine unless you need to contact them or have a problem. Their call center is in India. Agents and supervisors have NO AUTHORITY to act on your account so that escalation to management is necessary and RESPONSE COMES AFTER 5 working days. Being bounced from 1 person to the other is common. The first call I made to them was to change the delivery date for the service start: it lasted 30 minutes and I didn't get what I needed. LAST CALL I MADE LASTED 50 MINUTES and again I didn't get what I needed. Cancelling made difficult: Subscribing new services is extremely easy but cancelling from your on-line account over 1 click is not possible: why do they force you to go through chat or phone to cancel while subscribing is so easy? Bandwidth: Not constant, sometimes good sometimes down.”

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Posted 7 years ago

“I would like someone english to call me and take ownership of my account and follow through from start to finish because for three months now I am just going round in frustrating and fruitless circles. I just want the broadband that I am paying for!!”

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Posted 7 years ago

“I usually read reviews before i buy something. Unfortunately didn't read any reviews for talk talk before i set an account with them. I called them on 02.11.17. Today is 29.11.17 and still no internet. Long story short, just don't choose them. Pay 2 pounds extra to someone else. I believe its worth the frustration you are going to avoid.”

Helpful Report

Posted 7 years ago

“The worst service ever. Waist of time. Waited 5 days for connection, everyday had to call and tell that we still haven’t internet, everyday was promised that will work today, never was connected, 5 days canceled and orderder Virgin media, we never had any problems with virgin media. It was a waste of time and money for calling everyday at least half an hour on the phone. Never ever again.”

Helpful Report

Posted 7 years ago

“1. Setting up: disabled, brain damage: password & username allocated by them, with personal details incorporated, over phone. S/ting went wrong writing it down. Cd not Access a/c for 2 years. 3 x40 min phone calls, ending in tears because of fast speech and difficulty understanding. All I wanted was a system reset or a fresh start. Finally desperate sit in at TT office gave me new one, but still too long for damaed brain to handle. Waited till end of contrct and cancelled. Received letter accepting cancellation. Sincé then have been harassed for payment I do not owe. TT took 3 payments from my a/c after cancellation, refunded by Bank. TT said they did not know I had cancelled. Sent them copy of new provider's check list showing they had been notified (and had sent me a letter). Thought it was all done as no reply to letters exchanged in early March. Have just received a notice of intent, giving me 6 weeks to pay or be taken to court. It is tempting to pay to get them off my back, but I know I am not the only one treated like this. If this goes to court, they will lose and I can ask for day-care for my cat, a special disability vehicle to get to court, and the cost of a carer to accompany me. Their different departments do not talk to each other, in person or via internet, so there is no one person you can contact. I regret using them as my first experience of my own computer (before housebound, used free library). Whatever the speeds, offers, etc., accuracy in delivery is vital and in this they have failed.”

Helpful Report

Posted 7 years ago

“Terrible company. Signed up in 2016 for broadband. Wasn't happy with the service so about 6 months later (can never get through) I got in touch and told them of my woes. I was told if I upgrade my contract then that will solve all my issues... Well I did that and tbh saw an improvement for a short while, then my Wi-Fi started dropping for no reason, plus the connection was unable to cope with 2 devices (paying for 50meg so should be a doddle) Tried many times to get through to their customer service. Always seemed to be a never ending wait to talk to someone. Even got through on a couple of occasions and had phone put down on me!! Eventually iv got through to a "manager" (after been on hold for 30mins!!) to be told that when I upgraded my broadband I was signed up to another 24months!! I told them I was unhappy and”

Helpful Report

Posted 7 years ago

“Terrible company. Signed up in 2016 for broadband. Wasn't happy with the service so about 6 months later (can never get through) I got in touch and told them of my woes. I was told if I upgrade my contract then that will solve all my issues... Well I did that and tbh saw an improvement for a short while, then my Wi-Fi started dropping for no reason, plus the connection was unable to cope with 2 devices (paying for 50meg so should be a doddle) Tried many times to get through to their customer service. Always seemed to be a never ending wait to talk to someone. Even got through on a couple of occasions and had phone put down on me!! Eventually iv got through to a "manager" (after been on hold for 30mins!!) to be told that when I upgraded my broadband I was signed up to another 24months!! I told them I was unhappy and”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews