TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,582 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to move my account to my new home through an infuriating phone call in which the customer service guy on the other end of the line was slow and obscure in answer to all of my questions. 2 days later I received a text message telling me they were sorry I cancelled my new order. I called to tell them I hadnt cancelled it, after being on hold for 20 minutes was told it was cancelled due to a 'technical error' and that i would have to set up a WHOLE NEW ACCOUNT. This took 40 minutes and was so ridiculously unnecessary, and the person handling the setting up of the new account simply laughed at me when I got frustrated. Absolutely shocking customer service, wishing I had cancelled, sucked up the cancellation fee and gone elsewhere. NO NOT RECOMMEND.”

Helpful Report

Posted 7 years ago

“I really don't know where to begin but suffice to say there is absolutely no way I could recommend Talk Talk to anyone. Their Online Chat service is OK but the support that these poor operators get from their colleagues is appalling. I have today written a recorded delivery letter to their managing director detailing my concerns which mainly come down to poor broadband speeds( far less(less than 50%) than promised in the contract) and complete failure to contact me at pre arranged times as promised. Really not good enough but if I don't get this sorted OFcom and the Ombudsman wil almost certainly be involved.”

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Posted 7 years ago

“overbill....scam...max.half speed internet than in the contract...never again!!!”

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Posted 7 years ago

“scam!!! never ever talktalk again!!!”

Helpful Report

Posted 7 years ago

“Do not have talk talk it’s do not works”

Helpful Report

Posted 7 years ago

“I hardly use my landline phone, last friday 6/10/17 I used it to order a product which necessitated confirmation on my landline. The company tried phoned on my usual number but could not get in touch with me. I made some checks , and discovered to my HORROR that t-t gave my number to somebody else and created a new number for me. I did not ask for it/ never gave my permission/ never consented it. Tried to contact them but they are playing pass the buck game with me. I'm trying to leave them but they are still playing games. Besides I suffered over a year with phone calls from Indian scammers trying to con me. Talk-talk is the worse company to join, once you're in your goose is cooked.”

Helpful Report

Posted 7 years ago

“I wouldn't even waste my breath describing my experience with Talk Talk. The most unreliable company or customer service I have every had to access.”

Helpful Report

Posted 7 years ago

“DISGUSTING COMPANY I am on Talk Talk's basic broadband and phone package. When I first phoned them to find out how much the monthly costs were, their indian sales staff lied by giving me a much lower quote than the actual broadband costs. I signed up, thinking I was getting a bargain. When I found out a month later that the bills were higher than the figures they quoted, I phoned them but was basically told it was tough luck and fobbed off. The broadband has been generally slow - almost unfit for purpose. Some days nearly non-existant. On the best days, it can just about play HD video, but buffers a lot. Websites take ages to refresh and there is a general inconsistency in the speed from day to day. Extremely poor, overall. Last month they charged me premium rates for calls which should be charged at UK standard landline rate - without informing me. This drove up my landline bill considerably, taking it into arrears. They ended up cutting off my phone so I could not make outgoing calls. This, in turn put my account in considerable arrears and a couple of weeks later they cut off my broadband and demanded I pay my arrears in full before reconnecting me. This company is disgusting. Nothing they say can be trusted. No doubt all their customers feel the same way and are jumping ship. So Talk Talk are obviously clawing as much money from their few existing customers as they can... By creating extortionate charges and fleecing customers while they still can before they go bust. I will be cancelling all Talk Talk services as soon as possible. This company has no idea how to conduct business in civilised society. The sooner they die a death, the better for all of us.”

Helpful Report

Posted 7 years ago

“Had the worst year ever with talk talk. Consistent network failure and evey phone call was either dismissed and advised to call back when it stopped working so they had a better chance to find the problem? The majority of the time the office was closed when my wifi stopped and they rushed me off the phone when I tried to explain this. Or they just completely hung up when they realised my call would take more than a minute. That have still charged me for months of no working wifi so I need to Seek legal advice as they refuse to deal with it. They made it impossible to discuss or solve anything. Some advisors even cutting you off and speaking over you to try and finish the sales script without listening to the actual problem. Which Is managements problem for pushing sales scripts instead of listening to their customers. Do not go near talk talk you waste so much money when your sky or phone etc can't connect to the wifi.”

Helpful Report

Posted 7 years ago

“Please avoid this company - I transferred my service from these scammers to BT shortly after they mugged me with a price rise 3 months into my 'no price rise' contract. After sending me a 'sorry you're leaving' letter in June, they subsequently decided that they weren't notified of my service transfer (you physically can't transfer broadband without a MAC transfer, so a fairly simple-minded lie) and that I therefore owe them 3 months of payments for the service they no longer supply. 3 months after transferring, I'm now being hounded by their extortionists Moorcroft - No attempt has been made to explain what the extortion demand relates to, so I have to guess they're trying to claim 3 months of subscription payments. Customer service staff are garbage, refuse to communicate or issue a deadlock letter - clearly think that a complaint can't be made to the ombudsman schemes without one, but fortunately not the case. Disgusting people, criminal company - avoid them like the plague”

Helpful Report

Posted 7 years ago

“Absolutely disgusting customer service, I have logged a complaint regarding slow broadband connection and it took many phonecalls for them to actually send an engineer who replaced the router. I had extremely poor connect for 4 months and they offered me £4 compensation with a £10 Goodwill gesture. Needless to say I have cancelled my contact. Do not use talk talk as they honestly do not have a clue and their customers service skills are truly none existent. Absolutely hopeless , I just can't believe how many hours of my life I have wasted talking to these people and getting absolutely no where !!!”

Helpful Report

Posted 7 years ago

“My password for my email address was changed, presumably by hackers. Tried to reset it but could only get reset option sent to my old invalid email address. Tried calling Talktalk and after some 5 hours on the phone going round in circles. Was in informed that they had no admin powers to reset my @lineone.net email account, which was taken over by talk talk in 2009 when they bought Tiscali.”

Helpful Report

Posted 7 years ago

“If it were possible, I would give them zero stars. The quality of the internet service is dire. In the time we've been with them, we've never once hit their guaranteed minimum mbps & their customer service is woefully poor. We have to wait another 6 weeks til we can take it to the ombudsman, at which point we will. Dreadful, don't sign up with them.”

Helpful Report

Posted 7 years ago

“Customer service was really bad. Called them to know the offers. Instead telling me offers he was asking me why did I call If I already checked it online. What kind of rubbish customer service it is? Frank was the man who answered the phone.”

Helpful Report

Posted 7 years ago

“0*(star) from me. I called their customer service, Frank of their customer service assistant answered and was not even bothering if I take their contact or not. So it's a rubbish customer service from talktalk. I do not recommended Talktalk at all.”

Helpful Report

Posted 7 years ago

“i have heard customers trying to end there contract with talk talk and are finding it hard I went into an ee shop and they changed my broadband and phone from talk talk to ee without me doing any thing all I had to do was stop my payments to talk talk”

Helpful Report

Posted 7 years ago

“Our Broadband speed has never been what you might call sprightly with Talktalk, but when it went down to 230KBps Download and 130KBps Upload one night (verified with an online speed testing tool) I felt enough was enough. Even early next (Sunday) morning the speed was still only 690KBps and 290KBps, so still far short of what we pay for. Being a Sunday I used their Chat service, and well, their staff were even slower than their broadband service. An overseas connection with poor comprehension of written English and a reliance on what must be their own toolbox of instant 'stock' questions and answers. No further forward so I'll be changing supplier and registering a formal complaint with OFCOM.”

Helpful Report

Posted 7 years ago

“Needing just good quality reliable broadband for the house, TalkTalk offered the most competitive price without any of the 'hidden' extras or set-up costs. Installation was a doddle and I couldn't be happier!”

Helpful Report

Posted 8 years ago

“""I requested for a phone line, fibre and line transfer nearly 3 months ago. Some guy from BT came around and mess up my next door sockets in order to put wrong phone number. His line and the system isn't working at all. Talk Talk has been giving me appointments 2-3 weeks, long waiting, 6 times happened then cancelling it or sometimes they don't bother to call to cancel. I am out of the fibre, transfer and my line. ON top of that they are billing me for the wrong broadband and wrong line into someone else socket they put in. HORRIBLE experience. I suffered a heavy loss and they don't bother.”

Helpful Report

Posted 8 years ago

“""The absolute worst customer service. Every phone call for even the simplest enquiry ends up lasting 30 minutes. I can't understand the agent on the phone and all they seem to do is deliver unnecessarily lengthy answers from a script they have been given. Talk Talk disconnected my wifi whilst I was recovering from an operation in hospital without my authorisation. I subsequently had to have a whole new service re-connected which they had the audacity to charge me for and since then I have had barely functioning internet. If I could use any other provider I would but no-one else services my area. I have been on the phone 22 minutes already just to confirm whether I can expect the engineer that I was told would be visiting me today - a simple yes or no answer seems to be beyond the capability of their staff. Talk Talk should be ashamed of themselves.”

Helpful Report

Posted 8 years ago

TalkTalk is rated 1.2 based on 1,582 reviews