TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“If it were possible, I would give them zero stars. The quality of the internet service is dire. In the time we've been with them, we've never once hit their guaranteed minimum mbps & their customer service is woefully poor. We have to wait another 6 weeks til we can take it to the ombudsman, at which point we will. Dreadful, don't sign up with them.”

Helpful Report

Posted 7 years ago

“Customer service was really bad. Called them to know the offers. Instead telling me offers he was asking me why did I call If I already checked it online. What kind of rubbish customer service it is? Frank was the man who answered the phone.”

Helpful Report

Posted 7 years ago

“0*(star) from me. I called their customer service, Frank of their customer service assistant answered and was not even bothering if I take their contact or not. So it's a rubbish customer service from talktalk. I do not recommended Talktalk at all.”

Helpful Report

Posted 7 years ago

“i have heard customers trying to end there contract with talk talk and are finding it hard I went into an ee shop and they changed my broadband and phone from talk talk to ee without me doing any thing all I had to do was stop my payments to talk talk”

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Posted 7 years ago

“Our Broadband speed has never been what you might call sprightly with Talktalk, but when it went down to 230KBps Download and 130KBps Upload one night (verified with an online speed testing tool) I felt enough was enough. Even early next (Sunday) morning the speed was still only 690KBps and 290KBps, so still far short of what we pay for. Being a Sunday I used their Chat service, and well, their staff were even slower than their broadband service. An overseas connection with poor comprehension of written English and a reliance on what must be their own toolbox of instant 'stock' questions and answers. No further forward so I'll be changing supplier and registering a formal complaint with OFCOM.”

Helpful Report

Posted 7 years ago

“Needing just good quality reliable broadband for the house, TalkTalk offered the most competitive price without any of the 'hidden' extras or set-up costs. Installation was a doddle and I couldn't be happier!”

Helpful Report

Posted 7 years ago

“""I requested for a phone line, fibre and line transfer nearly 3 months ago. Some guy from BT came around and mess up my next door sockets in order to put wrong phone number. His line and the system isn't working at all. Talk Talk has been giving me appointments 2-3 weeks, long waiting, 6 times happened then cancelling it or sometimes they don't bother to call to cancel. I am out of the fibre, transfer and my line. ON top of that they are billing me for the wrong broadband and wrong line into someone else socket they put in. HORRIBLE experience. I suffered a heavy loss and they don't bother.”

Helpful Report

Posted 7 years ago

“""The absolute worst customer service. Every phone call for even the simplest enquiry ends up lasting 30 minutes. I can't understand the agent on the phone and all they seem to do is deliver unnecessarily lengthy answers from a script they have been given. Talk Talk disconnected my wifi whilst I was recovering from an operation in hospital without my authorisation. I subsequently had to have a whole new service re-connected which they had the audacity to charge me for and since then I have had barely functioning internet. If I could use any other provider I would but no-one else services my area. I have been on the phone 22 minutes already just to confirm whether I can expect the engineer that I was told would be visiting me today - a simple yes or no answer seems to be beyond the capability of their staff. Talk Talk should be ashamed of themselves.”

Helpful Report

Posted 7 years ago

“Wor started broadband company in the whole universe. The services and staff are appalling, so heartbreaking and terrible beyond description. Whoever is thinking of joining talk talk stay away.”

Helpful Report

Posted 7 years ago

“Talk Talk customer services are full of rude, incompetent staff. If you value your sanity, time and money just don't be tempted to sign up!”

Helpful Report

Posted 7 years ago

“Absolutely terrible service, I placed an order for broadband online, passed the credit checks and got my router and phone number. Then 2 days before an engineer was due to install my phone line I receive an email from talktalk stating that I have cancelled my own order! When I rang customer services they said there is nothing they can do.”

Helpful Report

Posted 7 years ago

“AVOID TALK TALK! We ordered broadband+tv , 5 weeks ago and two different engineer been our home and none of them could install the router and tv box, they said talk talk didn't activate the line yet. During the 5 weeks we still don't have an active line, customer service absolutely useless!!!! And phone call to customer service charged me for £20 just to hold the line and the adviser couldn't find out what's going on after 5 weeks!!!!!! Worst service ever!!!!! ????????????????”

Helpful Report

Posted 7 years ago

“Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday. Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed. On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk. I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls. Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day. A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK? Every week I e-mail. After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.”

Helpful Report

Posted 7 years ago

“Never EVER sign up to TalkTalk. It's like a living nightmare you can't escape from! I wish I could give -0 score. Hellish experience.”

Helpful Report

Posted 7 years ago

“Dire, BB speed averaged less that 1mb and phone line crackly and unreliable. Call centre is a joke, they dont understand what you are trying to say, theres no uk support and even the senior mgrs i finally spoke to sounded fed up. No regard for loyalty either, just a bombardment of junk mail and spam calls when i finally switched. Avoid like the plague!”

Helpful Report

Posted 7 years ago

“Bullshit internet, bunch of scammers and liars.”

Helpful Report

Posted 8 years ago

“I purchased 25mb faster fibre broadband for 25 pound a month. Firstly they sent me the router and rang me to say a technician would need to visit my home to connect me to the internet. I booked a day off on the agreed date and nobody turned up. Then it just connected the following day without a technician 2 days later. Once connected i had to ring as i was only getting 2mb not the 25mb i was paying for. (Due to the new broadband laws this actually meant by doing this they had failed the contract). When i complained about this i was continously put on hold and constantly cut off. After 7 hoirs and 25 pound credit later i had got nowhere. Now 3 months on with nothing rectified i have told them to cut me off due to the cost i have incurred in trying to contact them and loss of the days wages i booked off for the technician. AVOID THIS COMPANY AT ALL COSTS THEY SEEM TO SPECIALIZE IN RIPPING PEOPLE OFF.”

Helpful Report

Posted 8 years ago

“Its a very bad service in this company. This is 14 day i cant connect internet. 2 time Enginer came in my house but they cant fix the problem. Is it service? I request all of u please don't take this poor service.very poor”

Helpful Report

Posted 8 years ago

“If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.”

Helpful Report

Posted 8 years ago

“contract cam to a end and it took me a few hours on the phone plusseveral weeks and only when i htreatened legal action did they finally allow me to leave,been with bt no problems great broadband.it,s true you only get what you pay for?soSORRY for all you talktalk clients.”

Helpful Report

Posted 8 years ago

TalkTalk is rated 1.2 based on 1,571 reviews