TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,582 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Wor started broadband company in the whole universe. The services and staff are appalling, so heartbreaking and terrible beyond description. Whoever is thinking of joining talk talk stay away.”

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Posted 8 years ago

“Talk Talk customer services are full of rude, incompetent staff. If you value your sanity, time and money just don't be tempted to sign up!”

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Posted 8 years ago

“Absolutely terrible service, I placed an order for broadband online, passed the credit checks and got my router and phone number. Then 2 days before an engineer was due to install my phone line I receive an email from talktalk stating that I have cancelled my own order! When I rang customer services they said there is nothing they can do.”

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Posted 8 years ago

“AVOID TALK TALK! We ordered broadband+tv , 5 weeks ago and two different engineer been our home and none of them could install the router and tv box, they said talk talk didn't activate the line yet. During the 5 weeks we still don't have an active line, customer service absolutely useless!!!! And phone call to customer service charged me for £20 just to hold the line and the adviser couldn't find out what's going on after 5 weeks!!!!!! Worst service ever!!!!! ????????????????”

Helpful Report

Posted 8 years ago

“Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday. Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed. On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk. I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls. Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day. A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK? Every week I e-mail. After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.”

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Posted 8 years ago

“Never EVER sign up to TalkTalk. It's like a living nightmare you can't escape from! I wish I could give -0 score. Hellish experience.”

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Posted 8 years ago

“Dire, BB speed averaged less that 1mb and phone line crackly and unreliable. Call centre is a joke, they dont understand what you are trying to say, theres no uk support and even the senior mgrs i finally spoke to sounded fed up. No regard for loyalty either, just a bombardment of junk mail and spam calls when i finally switched. Avoid like the plague!”

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Posted 8 years ago

“Bullshit internet, bunch of scammers and liars.”

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Posted 8 years ago

“I purchased 25mb faster fibre broadband for 25 pound a month. Firstly they sent me the router and rang me to say a technician would need to visit my home to connect me to the internet. I booked a day off on the agreed date and nobody turned up. Then it just connected the following day without a technician 2 days later. Once connected i had to ring as i was only getting 2mb not the 25mb i was paying for. (Due to the new broadband laws this actually meant by doing this they had failed the contract). When i complained about this i was continously put on hold and constantly cut off. After 7 hoirs and 25 pound credit later i had got nowhere. Now 3 months on with nothing rectified i have told them to cut me off due to the cost i have incurred in trying to contact them and loss of the days wages i booked off for the technician. AVOID THIS COMPANY AT ALL COSTS THEY SEEM TO SPECIALIZE IN RIPPING PEOPLE OFF.”

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Posted 8 years ago

“Its a very bad service in this company. This is 14 day i cant connect internet. 2 time Enginer came in my house but they cant fix the problem. Is it service? I request all of u please don't take this poor service.very poor”

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Posted 8 years ago

“If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.”

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Posted 8 years ago

“contract cam to a end and it took me a few hours on the phone plusseveral weeks and only when i htreatened legal action did they finally allow me to leave,been with bt no problems great broadband.it,s true you only get what you pay for?soSORRY for all you talktalk clients.”

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Posted 8 years ago

“The engineer was first class. I found him helpful and he explained what he was doing. The line had a few problems. He come back the following morning and completed his job. His name was Jamie. I would recommend him and talk talk to all my friends. Top man and a top job Billy boy Thanks”

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Posted 8 years ago

“I'm leaving the UK and need to cancel my service, they have kept me on the phone for close to an hour already. They try to ask you to transfer your account to new tenants, friends, family...I have a bundle including broadband and mobile. You need to speak to each group individually to tell them you are cancelling and go through the same set of ridiculous questions, now I am on hold to talk to the loyalty team bc they apparently are the ones that handle the cancellations?!”

Helpful Report

Posted 8 years ago

“Worst telephone/broadband providers ever. So many issues with this company and they are always unable to sort it. Cannot wait for contact to end so I can go to company that actually provides a service. Avoid Talk Talk at all costs, awful company”

Helpful Report

Posted 8 years ago

“The worst technical support service you will ever experience in your lifetime. If you have a connection problem (most will and regular) you will be dealing with the most untrained technical help possible, every call will take up hours of your life for no benefit by staff (just doing their job exactly as ordered by talktalk) that are just script reading to make you think they are doing lots of helpful stuff, they are not! they have no experienced trained telecoms employees in call centers. I have 25years in electronic and customer service sector in the uk and few are very good most are average but talktalk have set up the best "service con" to meet targets I have ever seen. (well done on that side!) If you have alternatives to talktalk do yourself a big favour and take them.”

Helpful Report

Posted 8 years ago

“Worst internet provider. Do not use.”

Helpful Report

Posted 8 years ago

“nothing went right. TT is not the worse internet, phone or cable provider. It is just simply the worst company period. Charge for a service that they did not deliver for three months and then offer compensation for a few days inconvenience. Spend 2 hrs on the phone and then they hung up on us while we were on hold. They don't deserve any business.... even if they do have the lowest price offering.... avoid at all costs!!”

Helpful Report

Posted 8 years ago

“This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.”

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Posted 8 years ago

“PATHETIC CUSTOMER SERVICE.DONT INDERSTAND A WORD YOU SAY.POOR KNOWLEDGE OF PHONES .ARROGANT.A REALLY DREADFUL COMPANY YOU GET WHAT YOU PAY CHEAP AND NASTY”

Helpful Report

Posted 8 years ago

TalkTalk is rated 1.2 based on 1,582 reviews