TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“The engineer was first class. I found him helpful and he explained what he was doing. The line had a few problems. He come back the following morning and completed his job. His name was Jamie. I would recommend him and talk talk to all my friends. Top man and a top job Billy boy Thanks”

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Posted 8 years ago

“I'm leaving the UK and need to cancel my service, they have kept me on the phone for close to an hour already. They try to ask you to transfer your account to new tenants, friends, family...I have a bundle including broadband and mobile. You need to speak to each group individually to tell them you are cancelling and go through the same set of ridiculous questions, now I am on hold to talk to the loyalty team bc they apparently are the ones that handle the cancellations?!”

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Posted 8 years ago

“Worst telephone/broadband providers ever. So many issues with this company and they are always unable to sort it. Cannot wait for contact to end so I can go to company that actually provides a service. Avoid Talk Talk at all costs, awful company”

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Posted 8 years ago

“The worst technical support service you will ever experience in your lifetime. If you have a connection problem (most will and regular) you will be dealing with the most untrained technical help possible, every call will take up hours of your life for no benefit by staff (just doing their job exactly as ordered by talktalk) that are just script reading to make you think they are doing lots of helpful stuff, they are not! they have no experienced trained telecoms employees in call centers. I have 25years in electronic and customer service sector in the uk and few are very good most are average but talktalk have set up the best "service con" to meet targets I have ever seen. (well done on that side!) If you have alternatives to talktalk do yourself a big favour and take them.”

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Posted 8 years ago

“Worst internet provider. Do not use.”

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Posted 8 years ago

“nothing went right. TT is not the worse internet, phone or cable provider. It is just simply the worst company period. Charge for a service that they did not deliver for three months and then offer compensation for a few days inconvenience. Spend 2 hrs on the phone and then they hung up on us while we were on hold. They don't deserve any business.... even if they do have the lowest price offering.... avoid at all costs!!”

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Posted 8 years ago

“This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.”

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Posted 8 years ago

“PATHETIC CUSTOMER SERVICE.DONT INDERSTAND A WORD YOU SAY.POOR KNOWLEDGE OF PHONES .ARROGANT.A REALLY DREADFUL COMPANY YOU GET WHAT YOU PAY CHEAP AND NASTY”

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Posted 8 years ago

“This company had me in tears, I spent over 5 hours on the phone to them over a month period, trying to set up an account with them. On one call, I was put though to 9 different people, 4 of which were managers apparently, while I tried to set up my account for a 3rd time, the very last person, who I was put though to, was in the Philippines, I could barely hear her, there was a time delay and the call kept cutting out. I finally lost my patience, because I had been on the phone over an hour and a half. So gave up and asked to be put though to the cancellation team, and to my horror that was in South Africa, with the same issues as the last person I spoke with. I just lost it and put the phone down and now I have the dreaded task of calling back one day, when I have calmed down. I absolutely do not recommend this company, they have great deals, but that is for a reason, they can't actually set up and deliver their service, without the customer, having some sort of a nervous break down! I am not exaggerating, if you value you time and your sanity, don't even think of going with Talktalk, they have got to have the worse customer service in the world! There is much more to my story, but its all incredibly boring. Each person you speak to, does not have a clue what they are doing, they make things up and lie and if you do manage to speak to someone who seems to have a firm grasp on what's going on, don't be fooled because even they will let yo down in the long run, when you find out your account is not set up properly. This company is an absolute joke! Do yourself a favour and look elsewhere!”

Helpful Report

Posted 8 years ago

“Awful service, our internet connection was constantly on and then off, we were forever restarting our ADSL box. Changed to Plusnet, now we are always connected. If I could give TalkTalk 0 stars I would. If you want to save a few £'s and receive a rubbish service, then sign up with TalkTalk.”

Helpful Report

Posted 8 years ago

“This network is a nightmare. From day one until last day. Started with 17Mbs. It was a disaster. Speed wasn't higher than 2Mbs. I had one month when the network worked for 2 days in 1 month. Called them several times explaining that they promised something else when we made the contract. After 10 calls and complaints I was called by first English lady. She offered fibre broadband. I said yes as I needed Internet. The network worked well for about 1 week. I called them again, they made me change some settings in the router and it worked - for another month. Called them several times and they made me take the lid off the socket wall and connect the router straight to wall to run some tests. They never called me back to say what happened with those tests. I called them back and they said I should assemble the lid back. Another month, another issue. They increased prices. That was the time to get rid of them. I called and said I don't agree with the price increase and I want to finish the contract. After moving me from one department to another without my consent I managed to make the contract end. In a few days I spoke to the second English lady. She promised a new router, better connection, better price etc. I continued the contract - big mistake, huge. I have never received the new router, when I called them to ask about it they said I already have their best router so there is nothing they can send. I managed to arrive to end of contract. I am so happy to finish it that I could get myself drunk. Unfortunately I am on antibiotics... Some examples of issues: network was dropping 3-4 times daily, the customer service don't understand any issue and they are useless, broadband that should be 17 Mbps is actually 2Mbps, fibre broadband that should be 36 Mbps is actually 3-4 Mbps, fixed contact price as they offer now is a thing that doesn't allow you to use your rights to finish a contract if they increase costs.”

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Posted 8 years ago

“Join Facebook group Talktalk complaints we need all complaints in one area, many voice will be heard hopfully Talktalk will have to pay attention power of the people!!!”

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Posted 8 years ago

“I had a horrible experience with talk talk!! I was supposed to "go-live" on 16/5 and booked the day off work as an engineer would be coming around. On 14/5, they notified me that I don't need an engineer visit afterall (so I booked my day off for no reason). On 16/5, that my broadboand should start working, I received a call from talk talk saying I did need an appointment after all. So I booked one for 18/5. I wasn't able to take the day off at work, so I called them back and rescheduled for 19/5, that I managed to get off. However, even though the advisor confirmed my appt, I didn't receive a confirmation by email or text. I decided to call them back to double-check. Apparently the previous advisor hadn't actually put the appt on the system and it showed that my appt was still on 18/5. The next advisor assured me that he cancelled the 18/5 appt but that 19/5 was now fully booked. I was really annoyed and upset as I was counting a lot on having broadband by then. And guess what happened next! An engineer called me saying his outside the property on 18/5, even though I cancelled my appt twice!!!! On top of this, they said there was going to be a charge cause I wasn't there!! What an absolute circus of a company!!! Next thing I did was call them and ask to speak to the manager to resolve the issue. To my disappointment, he was insisting he could not get my Friday appt back and that if I cancelled my contract (which hasn't even started btw), I would be charged!!!!!!!!!! This is the WORST customer service experience I've ever had and seems that talktalk is a JOKE. By the end of my last attempt to resolve this I was actually in tears. This manager should be ashamed of himself. That's all I have to say.”

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Posted 8 years ago

“Offered me an upgrade deal, when I said yes but wanted to shop around for an hour to be certain, called back in 1 hour apparently the deal was one from months ago and not available, next advisor offered me another lesser deal which I agreed to, after ages on the phone just as its about to go through they told me I would have to pay a termination fee of £70 odd ! as it wasn't an upgrade but a new contract. No mention of this in the last two calls and 1 hour on the phone, asked for a manager to call back no call, called today manager wouldn't talk to me. I feel they are doing this to stop me going to OFCOM as I need a written reply to a complaint. Avoid at all costs”

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Posted 8 years ago

“Not even one star I would give them. Dreadful service with no results and no call backs. Phone staff incompetent waste of spaces. Called my name wrong 10 times and thought it was funny, bye bye talk talk”

Helpful Report

Posted 8 years ago

“Absolutely shocking customer service... 6months of calls and still no solutions, problems with my broadband, more like problems with my hair having pulled it all out. Every call made is directed to a scripted customer service team member with repeated solutions and line tests. SEND ME A TECHNICIAN TO MY HOME! Your tests and solutions clearly dont work its been 6 months and still no solution or technician has turned up. So im going to cancel as im being ignored completely. But wait im now being told they will do me a deal and either i except therye offer of waiting yet another 28days for the problem to be fixed or ill be charged for cancellation..! I have basicly paid talk talk for a service that does not work for 6 months and they say i have to pay a penalty... !”

Helpful Report

Posted 8 years ago

“Worst broadband service of all. Connectivity issue, regular disconnection, slow broadband speed, bad customer service, useless technical service... I was stuck 18 months and I would stay with them even for free.”

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Posted 8 years ago

“USELESS BUNCH OF CLOWNS, AVOID AT ALL COSTS! I've been promised a speed they cannot deliver, but it just keeps going round in circles. Every time I speak to customer services it just becomes a frustrating conversation that goes no where as every operator I've spoken to does not grasp English very well. I'm sure Talktalk have done this on purpose to frustrate you into giving up. They say they have booked engineers to visit and sort the problem who don't then turn up. Every time I wait in for an engineer its half a days money I'm losing but they wont refund that! I tried to cancel but they said I have to give them 28 days to resolve the problem or they'll charge me. Just a horrible frustrating company to deal with, I have no idea how they are staying in business. PLEASE AVOID”

Helpful Report

Posted 8 years ago

“Do not use this company. Atrocious customer service, the whole system is designed to get you off the phone and to save them money, you will be lied to, we had two weeks without any service, phone or internet and we work from home. Ask to speak to a manager and they just lie, each time you call you will get a different robot with an atrocious grasp of English, ask to speak to a manager and call 1 left hanging for over 20min called back, new robot, manager will call you back within another 48 hours ( each time you call they put you back to the end of the queue!) no call back. Answer 3 we do not have managers, reading out texts that i have already received does not amount to customer service. My wife worked out that they had connected us to someone elses line another 48 hours and two calls it was fixed. Find another provider.”

Helpful Report

Posted 8 years ago

“All I did was try for a quote with various broadband. Have them my phone number and email ad and now I'm receiving 20-30 emails a day from various unrelated companies, and over 5 phone call relating to telemarketing. Shows how little they care for not only there current customers but also potential customers. I won't be joining TalkTalk.”

Helpful Report

Posted 8 years ago

TalkTalk is rated 1.2 based on 1,571 reviews