TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

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1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll keep it simple. I had no service incl. phone for over 5 weeks. I was charged for the months with no service and offered £22 compensation and charged over £200 for 3 engineer visits - one attended and I was not aware as talk talk had supplied my wrong mobile number, one attended and didn't fix the problem (wrongly analysing the fault). So terrible, inept, haplessand completely unhelpful call centre staff. An all round experience I hope to wipe from my memory once I clear two outstanding complaints I have. Do not go with talk talk - they are really not that cheap either!!”

Helpful Report

Posted 8 years ago

“Don't buy from talktalk because they are fucking mugs, they price you a price, few months later they charge you twice as much and the customer service is shit”

Helpful Report

Posted 8 years ago

“I signed up to TalkTalk on the 6th March. I still haven no internet, and have spent over 2 hours on the phone to talk talk. An engineer visited last week and said it would be fixed that day and would call me back - he never did, and there is still no connectivity. I phoned on Monday to cancel - it took so long for them to fill out their notes I agreed instead to an engineer visiting again today. They said they had booked the appointment in for the engineer to visit today. Today I phoned again to find that in fact no engineer had been booked in - despite me spending half an hour on the phone and being told a number of times that is was booked in for today. I've just spent another half hour on the phone, and as I'm away next week the soonest an engineer can visit is April 10th.”

Helpful Report

Posted 8 years ago

“We ordered the internet for our house they gave us a date of when they would come to install it. Apparently They couldn't install it for some reason but only told us after 3 weeks!. On the day of installation after making us wait at home for hours they told us there was something wrong so they cancelled the whole thing!. So they made us wait 3 weeks for no reason and now we have to wait even longer to find another privider. What absolute fucking retards. This company is a fucking disgrace please do not join them fucking twats.”

Helpful Report

Posted 8 years ago

“Worst service ever, Talktalk is not able to make internet work for a week and just answer that they escalated my case, it's a joke not a broadband.”

Helpful Report

Posted 8 years ago

“So #TalkTalk. Nearly 4 weeks with no internet, countless long and useless phone calls with so called customer service, and finally an engineer comes. 4 hours later the problem appears to be resolved. The manager who arranged the engineer promised me two months direct debits returned as compensation, plus the costs of us having to pay to use BTWIFI Fon (£104.25). He even told me to keep the receipts which I did. Could not face phoning customer services again to arrange payment so went through their online chat. Two and a half hours later I was passed from customer service to technical, back to customer service, back to technical, offered £22 compensation (!!!) and am now waitng for a manager to call me back to discuss. They told me it would be in the next two to three hours. Warning: if you have a life do not use TalkTalk. The worst customer service I have ever had the misfortune to experience. It is beyond a joke.”

Helpful Report

Posted 8 years ago

“Do not go to TalkTalk, they are terrible. They slow down the broadband until you complain then turn it back up again, funny how that happens while you're talking to them in Mumbai. They then put my charges up by £8 a month, 12 months in to a 18 month contract, despite their 'no increase' guarantee. When I complained they didn't care and just told me there would be a £164 'breakage fee' if I left.”

Helpful Report

Posted 8 years ago

“THE WORST!AND YOU KNOW IT TALK TALK DON'T YOU,BUT YOU JUST DON'T CARE!”

Helpful Report

Posted 8 years ago

“UNVERIFIED REVIEWER Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again! Helpful Report”

Helpful Report

Posted 8 years ago

“Talk talk are a joke wouldnt go with them again ive issues since day 1, broadband is slow cuts out all the time there rude they cant even switch u over from another service properly glad im going back to sky!!!! Dont even bother with talktalk”

Helpful Report

Posted 8 years ago

“I HAD A PROBLEM WITH THE TELPHONE, THEY WERE VERY UNHELPFULL, I TELL FOR ALL MY FREINDS DON'T NEVER USE TALKTAK”

Helpful Report

Posted 8 years ago

“CEO team are incompetent liars who cannot understand the basic issues of billing and service provision Nearly 2 years ago I signed up to 76mb broadband (faster fibre service with booster). Cost was £42.50. After 2 months I noticed my speed was capped at approx 30mb. After numerous calls to customer service and technical support, who on average can't string a sentence of comprehensible English together because they our offshore and some of the worst English speakers I have ever encountered in customer service, I made a complaint to the CEO team. It was quickly identified and admitted to me that BT oversold capacity at the exchange and therefore my service was limited to the faster fibre (up to 38mb) package. A discount was applied to my account so that I was paying for the faster fibre service (£28.50 a month) for the duration of the contract. Silly me assumed that after that I would be dropped on to the correct service, or that it would simple enough to amend my billing so I am paying for the service I am receiving. In August, I started to be billed £42.50 again. This is the cost of the faster fibre service with booster up to 76mb which I cannot receive. I spoke to customer service who again didn't understand what I was saying, and passed me through to technical. It is a billing issue not a technical issue. So I emailed the CEO team, replying to my old resolution email. This was ignored. So I again emailed Dido Harding, giving the details. All I want is to pay for the service I am receiving, and have the difference credited. I'm not asking for freebies, I'm not trying to get something for nothing. I want to pay £28.50 for the faster fibre service (up to 38mb) with line rental. Repeatedly, the CEO team have said that £42.50 is correct for the package I am on, and that my line is only capable of 30.7mb speeds. This is a contradiction. £42.50 is the cost of the 76mb package. What I am on, as was admitted 22 months ago, and as they have repeatedly told me themselves, is the 'up to' 38mb faster fibre package and yet they refuse to refund me any additional charges I have paid and are insistent that I pay for a service I am not receiving. They will however, put me on the right package price if I agree to a new contract! I don't think so - and why should I when it is their issue not mine? I have no intention of being obligated to use TalkTalk when I move house. In the last email exchange, Elen in the CEO team has outright lied to me by saying all their price plans include TV (they don't), and fabricating a product in an attempt to justify the price. Apparently, the 'medium booster' would be more appropriate for my line than the large booster. There is no such thing as a medium booster and in the same email she admits that I can only get 30.7mb anyway - so what exactly the imaginary medium booster will do for me god only knows. They are liars, cowboys, and don't know their own products and services. Added to which you will no doubt have your personal information stolen in a hack. I would love to be contacted by Dido Harding to explain how her team are lying to people in her name. DO NOT USE TALKTALK FOR ANYTHING.”

Helpful Report

Posted 8 years ago

“3 months with the WiFi not working... 9 phone calls... passed on to 7 different people on one call! Couldn't use the WiFi but still got charged (We refused to pay for a service we weren't getting!!) 4 live chats later and another call we were promised a call back... Didn't happen! Eventually got through again and got sent a new box... worked for 1 week! We have now been without wifi for 2 weeks. We both work from home and can't which makes our business suffer! We have had to pay out for more data plus all the money lost on the calls which apparently we would get compensation for... hasn't happened! Phoned again and online chat again for 2 hours last week to be told it will work in half an hour... that was just to get us off the phone! Was promised a call after 3 days it's now been 8! I've written on their Facebook page 3 times and been ignored! Worst service ever! Somebody get back to us or we will be seeking legal advice!!”

Helpful Report

Posted 8 years ago

“We tried to cancel our subscription as no longer need it at the end of the contract. Instead of straightforward cancellation we were dragged into the two weeks of phone conversations last year and a couple more this year. Despite saying that there will be no charge and apologising for all the inconvenience caused last year, we were told that we would still need to pay £85 penalty this year. Then after wasting more time on the phone the penalty was finally dismissed, but we would still need to pay for additional months, which is not a part of our contract. Finally, after speaking to senior complaint manager Talk Talk agreed to honour original contract, but only if we called them again! within a three day slot at the end of the next month. We feel that this company has tried to take significant sums of money from us, for which it not entitled. They have also caused us considerable distress and upset through a lengthily process, that finally produced an honourable agreement. The whole experience has been frightening and exhausting. People, who do not have a capacity to defend themselves against this, should be aware of the danger of dealing with Talk Talk. Although, the staff are polite and we will not be out of pocket, this does not excuse their attempts to take our money, which they are not entitled to, and cause so much unnecessary distress and inconvenience. Their apology means very little unless they significantly change their behaviour towards their customers.”

Helpful Report

Posted 8 years ago

“If I could put 0 as review would be even better! You can not even imagine HOW MUCH I HATE TALKTALK BROADBAND! Absolutely waste of the money!!! I have been a customer for 16 months now and would never recommend to have any business with talktalk! I've had engineers coming to my property about 10 times and all of them been useless the same as all the talktalk customer service staff! THE WORST broadband I've had for ages, the speed is not even low it is 0mbps most of the times! Wish this company to be finally closed to not make people waste their money!!!!”

Helpful Report

Posted 8 years ago

“Cancelled a contract with them and was told it would be 120 pounds as the service was horrendous and as everyone says customer service is none existent. This was in 20q4 now got talktalk saying I owe 630 pounds for some unknown reason and have sent me to debt collectors, so talk talk can do one as I am seeing them back for this stupid error that they think are in the right to do”

Helpful Report

Posted 8 years ago

“Just spent 10 weeks abroad server stopped responding everyday!! Internet unbelievable slow, experienced this problem once before, now your changing the system once again, if this occurs once more, I will cancel my network provider!”

Helpful Report

Posted 8 years ago

“Talk talk I'm leaving today had enough of rubbishy internet connection and the cost it's really expensive compared to tesco who I was with before I hardly ever use the house phone and I'm paying over £30 people rob dogs plus every time I ring I'm put onto foreign rude people that I can't understand and viva versa”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Spent five months without proper telephone service, rang 15/20 times at my expense. In the end I was going through the same customer service guff about how important my custom was, but no one was actually listening to what I was saying, so they would do online checks clear the line then as soon as someone rang my landline it would shut down (this was usually me ringing to see if the line was ok) so then I would ring them again and they would have to go through the whole process again... But not once did anyone actually listen to what I was saying.! They got me to check the line by dialing a number, and declaring the line was ok, then the line was forwarded to my mobile, while the technical department look into it, they said the line was ok and forgot to take the divert off, so I rang again they took the divert off someone rang my house and the line shutdown.! Around we went again, all the time this loop of how important my custom was playing in the background.! I ran out of patience and found out after five month if I had had not had the service I was paying for they were in breach of contract (after 30 days, no one told us this obviously)and I could leave without incurring a leaving fee, this was agreed with two managers and I have emails, also it was written on my notes. The final bill was £25.90 guess what I was billed for £205, there was a £179 leaving fee. I rang the again, after having numerous reassurances.! Every phone call was 40+ minutes, the people on the other end of the line were polite and pleasant also absolutely ineffective. Going through the motions in a very passive aggressive way. Talk Talk UK should really look into how they are being represented, because I was with them for 15 years WiFi and telephone, I paid by direct debit, I have had three children go through their teenage phone years, I have paid every bill on time (even the pubity hit bills) Their treatment of ourselves was irritating, frustrating and costly their apologies or compensation non existed, we will not be paying the £205 ... they can have their £25 and hopefully the whole sorry mess will be finished.!!”

Helpful Report

Posted 8 years ago

TalkTalk is rated 1.2 based on 1,571 reviews