Name: TalkTalk
Rating: 1.19

“I have been a loyal customer with talk talk for 10 years starting with line one then tiscali. We received a letter last month stating they were moving me to a new broadband package and adding extra charges to my account. I subsequently moved to sky broadband. Then I received a final bill with a contract breaking fee of £69! In anger I rang them up but got nowhere. I was passed from pillar to post. The guy in the call centre argued that this was correct and that the new package was optional. When in reality the letter didn't give me much choice. I ended up having to ask to speak to a manager over 5 times and eventually was put on hold for over 20 minutes when I gave up. I spent over an hour on the phone overall and came away with nothing. Don't use them you will regret it when you need to ring them up for anything.”

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Posted 8 years ago

“NEVER go with TalkTalk, atrocious customer service, slow speeds that always drops, overall horrible. I have been lied to, hung up on, made to have panic attacks by the customer service and have even put on my account that I renewed a contract when I never have. Even been bullied and black mailed to pay a cancellation fee that Im not entitled to pay with how long i've been with them, should be free but want to charge over £50, and if dont the are "forcefully" receiving it with debt collectors for money im not entitled to pay! I've never even seen the renew bit on "My Account" so how could I? Extremely fishy and dodgy! KEEP AWAY AT ALL COST!”

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Posted 8 years ago

“On July 5th 2016 they cut my service. This was ok, as I had been angling aka manipulating them in turn to do so. I joined in 2014, and hated every moment of their customer service. To the point I stopped paying my bill in December 2015. After the service was cut, they then told me that they had blackened my name - in writing. As it happens they have no idea the difference between a debt collection company and a credit reference agency. So they had not really blackened my name, as that would take informing a credit reference agency. Anyway the bill was paid on the day I found that I had been thrown out. Their staff are always playing the customer as a fool, and therefore are always trying to trick you to get what they want. I think that they think - like all call centre staff - that the customer calls them to help them keep their job. All the excuses they gave did not add up for their behaviour. Not only this but they seem to think that the customer has never called them before, or any other call centre - so that they can say and do what they want and you will believe it. They try to blagg that they follow rules. Its strange then that these rules are so easily broken by themselves. e cant put the phone down if the customer is still there. We cant put the phone down if the customer is still calling. Both of which are always broken. Putting the phone on hold/mute indefinitely - aka trying to get you to end the call. Or quickly coming back to the phone while on hold or mute and putting the phone down on you. Its just goes on and on and on. Terrible. I am glad they got rid of me, albeit unwittingly falling for their own ploys. ha.”

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Posted 8 years ago

“Had business lines and broadband with them and it's only when you have a problem that you discover just how bad their customer service is. They've consistently blamed Open Reach for the problem (our business broadband has been down for nearly four days now). They promised to keep me informed of progress but so far after over 70 hours they haven't once been in touch! What a joke.....They're happy to take the money but have the cheek to blame another company for the lack of response. I've told them that I'm moving my business elsewhere and today have had a quote for the same phone lines and broadband at half the price that TalkTalk are charging me. Awful service, take your business elsewhere.”

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Posted 8 years ago

“Talk talk do nothing to resolve problems- they would rather stick more money on the account and hope you pay it. I cancelled and they had told me my payment was successful, I thought great I do not have to deal with them anymore. But apparently they had no record of me paying And had sent a 'final bill' even thought they told me I paid everything. I rang them up to resolve such a problem and they said they would try sorting it out- they did not. Instead after not ringing back they passed it onto someone else. It may be the cheapest but it's the worst in my opinion.”

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Posted 9 years ago

“THE WORST EXPERIENCE POOR CUSTOMER SERVICE, FOUND IT EXTREMELY DIFFICULT TO GET HOLD OF THEM, AS MY FINANCIAL SITUATION CHANGED AND COULDNT AFORD THE MONEY VERY POOR CUSTOMER RELATIONS I OWED £200 BUT FOUMD IT DIFFICULT TO MAKE CONTACT DIDNT HEAR ANYTHING FOR NEARLY 2 YEARS THEN SUDDENLY GOT CONTACT WITH DEBT COLLECTION AGENCY WAS HAVING PROBLEMS STILL, THEN IN NO TIME FORM THIS GOT LETTER FROM A SOLICTORS GOING TO SEND TO COURT WITH EXTRA OVER £100 CHARGE, QUITE RUTHLESS COMPANY DEALING WITH NOW, IT WOULD NOT HAVE BEEN LIKE THIS IF TALK TALK HAD BEEN MORE HELPFUL IN THE FIRST PLACE.”

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Posted 9 years ago

“before you choose talktalk read this.....customer services is naff your given a complaint ref number but this is never carried thru you constaintly phone nobody you can understand nobody understands you your on the phone hours only to have nobody ever getting back to you ever they cannot resolve any issues you have .The network is always down the internet is lost mornings and again in the evenings for hours and beware should you wish to leave you then have to pay huge amount of money to end contract even thou they donot fill their obligation to you as a customer”

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Posted 9 years ago

“I stuck with Tiscali and then Talk Talk because, despite occasional lapses, there were times when their service seemed to be acceptable and improving. Now I find that I am without any email service because their website is undergoing "service improvements" and it is obvious that this is going to be a permanent situation. Goodbye Talk Talk. I am now resigning myself to the inevitable hassle involved in cancelling the contract. Take notice of all the similar reviews and avoid this company like the plague!”

Helpful Report

Posted 9 years ago

“I had a terrible experience and still can't get rid of them. I would not recommend them even to my worse enemy.”

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Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

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Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

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Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”

Helpful Report

Posted 9 years ago

“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”

Helpful Report

Posted 9 years ago

“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”

Helpful Report

Posted 9 years ago

“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews