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TalkTalk Reviews

1.2 Rating 1,606 Reviews
4 %
of reviewers recommend TalkTalk
1.2
Based on 1,606 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 29th March 2025
Venkat K
TalkTalk 1 star review on 15th March 2025
Lunis
TalkTalk 1 star review on 11th October 2024
Anonymous
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
24
Anonymous
Anonymous  // 01/01/2019
Talk talk do nothing to resolve problems- they would rather stick more money on the account and hope you pay it. I cancelled and they had told me my payment was successful, I thought great I do not have to deal with them anymore. But apparently they had no record of me paying And had sent a 'final bill' even thought they told me I paid everything. I rang them up to resolve such a problem and they said they would try sorting it out- they did not. Instead after not ringing back they passed it onto someone else. It may be the cheapest but it's the worst in my opinion.
Helpful Report
Posted 9 years ago
THE WORST EXPERIENCE POOR CUSTOMER SERVICE, FOUND IT EXTREMELY DIFFICULT TO GET HOLD OF THEM, AS MY FINANCIAL SITUATION CHANGED AND COULDNT AFORD THE MONEY VERY POOR CUSTOMER RELATIONS I OWED £200 BUT FOUMD IT DIFFICULT TO MAKE CONTACT DIDNT HEAR ANYTHING FOR NEARLY 2 YEARS THEN SUDDENLY GOT CONTACT WITH DEBT COLLECTION AGENCY WAS HAVING PROBLEMS STILL, THEN IN NO TIME FORM THIS GOT LETTER FROM A SOLICTORS GOING TO SEND TO COURT WITH EXTRA OVER £100 CHARGE, QUITE RUTHLESS COMPANY DEALING WITH NOW, IT WOULD NOT HAVE BEEN LIKE THIS IF TALK TALK HAD BEEN MORE HELPFUL IN THE FIRST PLACE.
Helpful Report
Posted 9 years ago
before you choose talktalk read this.....customer services is naff your given a complaint ref number but this is never carried thru you constaintly phone nobody you can understand nobody understands you your on the phone hours only to have nobody ever getting back to you ever they cannot resolve any issues you have .The network is always down the internet is lost mornings and again in the evenings for hours and beware should you wish to leave you then have to pay huge amount of money to end contract even thou they donot fill their obligation to you as a customer
Helpful Report
Posted 9 years ago
I stuck with Tiscali and then Talk Talk because, despite occasional lapses, there were times when their service seemed to be acceptable and improving. Now I find that I am without any email service because their website is undergoing "service improvements" and it is obvious that this is going to be a permanent situation. Goodbye Talk Talk. I am now resigning myself to the inevitable hassle involved in cancelling the contract. Take notice of all the similar reviews and avoid this company like the plague!
Helpful Report
Posted 10 years ago
I had a terrible experience and still can't get rid of them. I would not recommend them even to my worse enemy.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.
Helpful Report
Posted 10 years ago
TalkTalk is rated 1.2 based on 1,606 reviews