TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,570 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with. Run”

Helpful Report

Posted 10 years ago

“Cancelled my contract without telling me. Made no attempt to return any money taken, cancel the direct debit or tell me that taking a day off work would be a waste. Very poor.”

Helpful Report

Posted 10 years ago

“Completely rubbish. Service drops out continuously, and when I called them to find out about their mobile services I was told I could have a new router with more connections on the back, which would be much better than my existing router ..... IF I took their TV services too, and also signed up with them for another year! I was sent the YouView Box, and a new router ...... which was EXACTLY THE SAME AS MY EXISTING ROUTER! Total misrepresentation by their customer services rep. When speaking to their customer service team about my service dropping out, I was told to do all sorts of things basically laying the blame with me, not them or their poor equipment. Off I went and bought a brand new router and HEY PRESTO no more dropping out. Consequently, I sent all of their equipment back, went elsewhere for my mobile (dialaphone are great!), and will not be renewing my contract with TalkTalk for love nor money! Can't wait to get away from them. Oh, and I can't understand a word their customer service reps say!!!!!!!”

Helpful Report

Posted 11 years ago

“Talktalk what can one say just keep away all the reviews on here are spot on”

Helpful Report

Posted 11 years ago

“One of the worst Broadband company in the UK, they should be Banned immediately before they get more worst they are basically Robber, what they say they never mean it, charged me £48.00 first instalment & said here after next one will be £30.00+, reason was crap like company. The agreed amount was £21.00. Please if you thinking of switching over give a second thought its not that one to trust for.”

Helpful Report

Posted 11 years ago

“Terrible.”

Helpful Report

Posted 11 years ago

“TALKTALK has the worst customer service ever. Their Indian call centers are useless, they have no concept of customer service.”

Helpful Report

Posted 11 years ago

Definately agree, sometimes thought I was talking some strange language they have messed us around from day one and still doing so

Posted 11 years ago

“Where is customer service talktalk ? 2 days and no response!!”

Helpful Report

Posted 11 years ago

“Just had an excruciating half hour trying to get a MAC code from TalkTalk. Very rude customer service. Eventually got hung up on.”

Helpful Report

Posted 11 years ago

“I'm leaving TalkTalk precisely because of terrible customer service like this.”

Helpful Report

Posted 11 years ago

“The most frustrating customer service call ever. 1 hr 20 minutes & still have no line/ no wifi. TalkTalk appear to have unplugged us”

Helpful Report

Posted 11 years ago

“yes ME! Been waiting 8 weeks for YOU to get an engineer to me! TALKTALK are all talk no action! Rubbish customer service!”

Helpful Report

Posted 11 years ago

“Reading up on my broadband problem, it seems it’s not rare, & usually made far worse by TalkTalk’s almost criminally bad “customer service”.”

Helpful Report

Posted 11 years ago

“talktalk 6 weeks without service, 2 letters to HO and CEO. No apology, no refund of service charges. Customer service at its best!”

Helpful Report

Posted 11 years ago

“- We used to be with TalkTalk and there'd be times where we'd be without a connection weeks on end. Awful customer service too”

Helpful Report

Posted 11 years ago

I had 8 years contract with talk talk. I can say terribly rude customer service , broadband is very slow with on and off. I changed to SKY NEVER EVER WITH talk talk

Posted 11 years ago

“Talktalk has the worst customer support service ever, rediculously slow and painfully sticking to their script -__-”

Helpful Report

Posted 11 years ago

“If only ghey can sort customer service. Great mobile offering.”

Helpful Report

Posted 11 years ago

“talktalk has the wrst customer service ever known to man kind,”

Helpful Report

Posted 11 years ago

“No phone. No Internet. No customer service. talktalk lowering expectations and disappointing customers since 2012...”

Helpful Report

Posted 11 years ago

“This is so frustrating, can't bear the thought of contacting customer service, my experience with them have never been positive talktalk”

Helpful Report

Posted 11 years ago

TalkTalk is rated 1.2 based on 1,570 reviews