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TalkTalk Reviews

1.2 Rating 1,615 Reviews
4 %
of reviewers recommend TalkTalk
Company Reviews Questions Metrics
1.2
Based on 1,615 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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TalkTalk 1 star review on 29th March 2025
Venkat K
TalkTalk 1 star review on 15th March 2025
Lunis
TalkTalk 1 star review on 11th October 2024
Anonymous
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
TalkTalk 1 star review on 20th June 2024
Disabled, Excluded And Leaving
24
Anonymous
Anonymous  // 01/01/2019
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Paul
Verified Buyer
“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”
Helpful Report
Posted 10 years ago
Paul
Verified Buyer
“The plumber arrived about an hour after placing a phone call on a Saturday afternoon. He was polite, professional, and friendly. The job was finished in an hour. He fixed a design flaw with the original work. Everything seems to be working well so far. What could have been a major headache was fully resolved in a couple of hours.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“I was very happy with the service. I phoned with a boiler problem about 9am. By midday, a polite, professional, friendly engineer had diagnosed the problem and done the necessary to get the boiler working until I can replace the thermostat that caused the problem. Couldn't have been easier.”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Dr Malik
Verified Buyer
“Mr Joe manning the phonelines was excellent - a true gent. Compassionate and 'gets it sorted'. All in all we are very satisfied with the company. The plumber in question I worry was a bit dismissive initially - the initial visit was a 'quick fix' - though when that didn't work - he came back the next day and did the additional work under the same tariff. My wife and my mum said he was very polite - I didn't meet him myself. All in all a bit pricier than a locally sourced job - but you get a top-notch service very quickly. When I had tried calling the local people in the first instance - I got no reply or some people said 'nothing for 2 days'”
Helpful Report
Posted 10 years ago
Ram N Natarajan
Verified Reviewer
“My trouble with Talk Talk started again in 2015 (yes again, it was a nightmare dealing with them in 2014) when I moved home. I called Talk Talk customer service and requested for a home move. The talk talk customer service agent (read professional liar) said I need to sign a new 18 month contract and then agreed for a 12 month contract when I told them I was not happy to sign for 18 months. Talk talk said I need to return my current Youview TV box and will receive a new one in return free of charge and if I dont return my old box I will have to pay them 50 pounds. I returned the old TV box mid-october and waited for a month and did not receive a new one and thats when my nightmares with talk talk started again. I called Talk Talk and they first said they already sent me a TV box in 2014 and won't send me another box. I reminded them its talk talk to asked me to return the old box, they said they will escalate this issue and I will receive a call in 2 days which I never received, I called again and I was told "youview" box is not part of my contract when I asserted that I was promised one talk talk said they will escalate the issue and since then it has been escalated thrice and I have spent over 15 hours talking to them and they keep on escalating. Talk Talk lied to me saying they will provide me with a "Youview" TV box and cheated me by not providing me one, their customer service team lie to me about escalating the issue as they have no record of my previous complaints/conversations when ever I call them. Today December 21st I spent another 90 MINUTES with Talk talk on phone (I spoke to some one for 5 mins and then put on hold for 85 minutes, later the call got disconnected) I then received a call from talk talk to conform my address so they can send the TV box. This is the third time i've been called to confirm my address in the past 2 months for a box to be despatched, I have called talk talk several times in the last 2 months and confirm my address every time I call them. I don't believe they are going to send me a TV Box. TALK TALK headed by CEO "DIDO 'incompetent' HARDING" ARE A BUNCH OF FRAUDS THEY CHEATED ME THEY WILL CHEAT YOU TOO. STAY AWAY FROM THEM. THIS COMPANY AND ITS EMPLOYEES ARE A DISGRACE AND SHOULD BE BANNED FROM DOING BUSINESS Yes their service is cheap compared to other better rated providers, but remember "If you pay peanuts, you get Talk Talk and their rubbish service".”
Helpful Report
Posted 10 years ago
Jaco Robinson
Unverified Reviewer
“WebGoogle+GmailCalendarmore ? All Mail8479 17:23 yourbill, me 2 Your Latest TalkTalk Bill Has Arrived Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 16:43 Xbox BaseErmine27, start your 30-day Gold trial on us today Inbox There's even more to explore online with a Gold trial. Read this email online if it doesn't 16:22 Emma Ruby-Sachs - Avaaz Paradise saved Inbox 30 vulnerable countries -- including amazing island paradises on the verge of drowning -- are calling 16:04 BT Complete your order with BT Inbox Ready to complete your BT.com order? --- View in Your Browser BT.com Complete my order Broadband TV + 15:48 Virgin Media Jaco, Come back! There's £50 credit waiting for you Inbox Hi Jaco, What happened? One minute you're happily adding our fabulous products to your basket, 14:52 PNP Santa jaco, Santa has a message just for you Inbox PNP - Portable North Pole PNP The FREE Portable North Pole video message is back Hi jaco, It's 13:36 Jaco Robinson (no subject) Inbox Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk 13:22 reed.co.uk See who's recruiting in Sales right now... Inbox Find the job to make you Love Mondays reed.co.uk View online | Sign in follow us on twitter follow us 12:51 Motoring.co.uk Motorists 'Blackmailed' Over Speed Courses - Autumn Statement: What It Means For You - ... Inbox View Online Version Motoring.co.uk Like us on facebook Tweet us on Twitter Hot Deals New Cars Quizzes 10:33 reed.co.uk Enrol today: courses available in IT, Accountancy, Teaching and more Inbox Take your career further with a professional qualification. reed.co.uk/courses View online | Sign in 09:39 Secret Escapes Team The Secret Escapes advent calendar has arrived Inbox The affordable base for the savvy traveller | View email online Secret Escapes VIEW ALL SALES 09:16 Liverpool Freecycle Group [LiverpoolfreecycleNetwork] Recent Posts on Liverpool Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to 09:05 Imagine Spa Hazlewood Ca. Merry Christmas Offers from Imagine Spa Inbox Read this email online if you can't see the images properly. Visit the Imagine Spa Hazlewood 05:59 York Press Flamingo Land describes possible fracking sites as "massive concern" and more news Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest News 05:57 York Press UK Championship: World number one Mark Selby scrapes through in final frame thriller wi... Inbox View in browser York Press - Local news delivered to you Tuesday 1st December 2015 Latest Sport Yesterday York Freecycle Group [YorkUK] Recent Posts on York Inbox Freecycle.org To respond to any of these Posts, please use the links below - do not reply directly to Yesterday York Press Jackie McNamara promises a "different" York City side after two-week break and more sport Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday York Press UPDATED - 3 men hunted by police after attempting to snatch dog in York attack - e-fit ... Inbox View in browser York Press - Local news delivered to you Monday 30th November 2015 Today's Most Yesterday Emma Ruby-Sachs - Avaaz This is the movement our world has been waiting for Inbox Dear extraordinary Avaazers, We did it! Despite losing our flagship Paris event, this weekend's Yesterday Xbox BaseErmine27, can you keep up with Lara Croft? Inbox Experience Rise of the Tomb Raider. Get the Xbox One exclusive now. Read this email online if it jacorobinson1234@gmail.com Move to Inbox Your Latest TalkTalk Bill Has Arrived Inbox Y yourbill@talktalk.co.uk [image] Your online bill is ready to view Dear Mr J Robinson, Your latest TalkTalk bill for November 2015 is now available. Log in to My Account or My TalkTalk App to check the details. Remember, by receiving your bills online,... J jaco robinson to your-replyto-email@talktalk.com 0 minutes agoDetails Jaco Robinson 16 Curate road Liverpool L6 0BZ Email: Jacorobinson1234@gmail.com Tel: 07964612477 Talk Talk Talk Talk North bank House Siemons Rd North bank Industrial Park Irlam Manchester M44 5AH 15 June 2013 Account number: 01513065893 Reference number: CAB nr: 13215137 Dear Managing Director, Re: Complaint against Talk Talk I have been having difficulty with my line that has been dropping in and out since I signed up with talk talk. An engineer has been called out to my property and I have been informed that the fault was a wire that has been wrapped around a screw in the wall socked when it was installed by bt. Since the 22nd of October 2015 till the 16th November I have made 28 phone calls to talk talk. On each occasion someone was supposed to call me back but failed to do so. I have told talk talk I only have a mobile to ring. As they have not rang me as promised I had to ring them to resolve my internet issue ( this has now been resolved). I also asked talk talk at the time, what can be done about my mobile bill and they said that they will resolve the broadband issue first and then will speak to me about the phone bill once it has been resolved. I received my mobile bill and have been charged in excess of £62 for my phone calls to talk talk, which I had to do as they did not ring me as promised. When I spoke to talk talk they told me that they can not compensate me for my mobile as the issue has been resolved. I understand now why they said they have to sort the broadband issue before they speak to me about the phonebill.”
Helpful Report
Posted 10 years ago
TalkTalk is rated 1.2 based on 1,615 reviews
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