TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,606 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“down again, customer service useless at best. Time to change providers”

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Posted 12 years ago

“Talktalk have their customer service in South Africa. Unique.”

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Posted 12 years ago

“2 hours of my life on the phone to talktalk absolutely wasted worst customer service ever!”

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Posted 12 years ago

Had the same experience their customer service is abysmal gave my daughters address about six times,they couldn't find it but oh yes they are sending frequent letters for a bill which isn't her but her ex husbands,told them his new address and mobile no.,only to be told they can't change the address on the system because he has to do it,but told them he's ignoring letters and is a con artist I'm afraid I've lost my temper,I still haven't got anything sorted,they need lessons in customer service would never recommend them only for wasting phone calls.

Posted 12 years ago

“talktalk has the wrst customer service ever known to man kind;”

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Posted 12 years ago

“My Wi-Fi doesn't appear to be working… I hope it's not a major problem. Don't want to be dealing with TalkTalk customer service again!”

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Posted 12 years ago

“I think .bt uk might have the worse customer service than TalkTalk 1h on the phone, nothing sorted!”

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Posted 12 years ago

“talktalk customer service is awful! On the phone for an hour & has been put on to 5 different people - still on line & still not resolved!”

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Posted 12 years ago

“Just when you think the customer service at talktalk can't get any worse, they prove you wrong. Unbelievable incompetence!”

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Posted 12 years ago

“Just when you think the customer service at talktalk can't get any worse, they prove you wrong. Unbelievable incompetence!”

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Posted 12 years ago

“TalkTalk are a good shout if price is an issue - they're pretty cheap, but they also get pelters for their customer service.”

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Posted 12 years ago

“having a nightmare with talk talk mate, screwed up my broadband. In Customer Service hell now. talktalk complaint”

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Posted 12 years ago

“talktalk has the worst customer service ever known to man kind”

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Posted 12 years ago

“So pissed off with TalkTalk's terrible customer service. Please don't give them your money.”

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Posted 12 years ago

“TalkTalk customer service is none existant. Should've signed with BT”

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Posted 12 years ago

“don't move to TalkTalk, worst customer service that I have ever encountered.”

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Posted 12 years ago

“Another shocking customer service experience, agent just hung up! talktalk”

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Posted 12 years ago

“Students of the world, next time someone warns you that talktalk has rubbish customer service, believe them and go for a different provider.”

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Posted 12 years ago

“Without a doubt, TalkTalk win the award for most useless customer service EVER. Put on hold and directed to website on broadband fault line!”

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Posted 12 years ago

“If TalkTalk's internet and customer service were half as good as their adverts they would have a fairly decent company.”

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Posted 12 years ago

“Just when memories of BT in '80s were fading, discovery that the poor customer service mantle has been donned by TalkTalk. disappointed”

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Posted 12 years ago

TalkTalk is rated 1.2 based on 1,606 reviews