TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,606 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst Broadband company in the UK, they should be Banned immediately before they get more worst they are basically Robber, what they say they never mean it, charged me £48.00 first instalment & said here after next one will be £30.00+, reason was crap like company. The agreed amount was £21.00. Please if you thinking of switching over give a second thought its not that one to trust for.”

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Posted 12 years ago

“Terrible.”

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Posted 12 years ago

“TALKTALK has the worst customer service ever. Their Indian call centers are useless, they have no concept of customer service.”

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Posted 12 years ago

Definately agree, sometimes thought I was talking some strange language they have messed us around from day one and still doing so

Posted 12 years ago

“Where is customer service talktalk ? 2 days and no response!!”

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Posted 12 years ago

“Just had an excruciating half hour trying to get a MAC code from TalkTalk. Very rude customer service. Eventually got hung up on.”

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Posted 12 years ago

“I'm leaving TalkTalk precisely because of terrible customer service like this.”

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Posted 12 years ago

“The most frustrating customer service call ever. 1 hr 20 minutes & still have no line/ no wifi. TalkTalk appear to have unplugged us”

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Posted 12 years ago

“yes ME! Been waiting 8 weeks for YOU to get an engineer to me! TALKTALK are all talk no action! Rubbish customer service!”

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Posted 12 years ago

“Reading up on my broadband problem, it seems it’s not rare, & usually made far worse by TalkTalk’s almost criminally bad “customer service”.”

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Posted 12 years ago

“talktalk 6 weeks without service, 2 letters to HO and CEO. No apology, no refund of service charges. Customer service at its best!”

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Posted 12 years ago

“- We used to be with TalkTalk and there'd be times where we'd be without a connection weeks on end. Awful customer service too”

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Posted 12 years ago

I had 8 years contract with talk talk. I can say terribly rude customer service , broadband is very slow with on and off. I changed to SKY NEVER EVER WITH talk talk

Posted 12 years ago

“Talktalk has the worst customer support service ever, rediculously slow and painfully sticking to their script -__-”

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Posted 12 years ago

“If only ghey can sort customer service. Great mobile offering.”

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Posted 12 years ago

“talktalk has the wrst customer service ever known to man kind,”

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Posted 12 years ago

“No phone. No Internet. No customer service. talktalk lowering expectations and disappointing customers since 2012...”

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Posted 12 years ago

“This is so frustrating, can't bear the thought of contacting customer service, my experience with them have never been positive talktalk”

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Posted 12 years ago

“Is talktalk customer service just an automated responce centre? Not a sensible answer from anyone since Sep 25th”

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Posted 12 years ago

“TalkTalk customer service really is a joke.They took a £114 payment from me,lost it,and haven't lifted a finger to retriever it since.”

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Posted 12 years ago

“I spent a lovely few hours in the company of various TalkTalk customer service reps. Looking fwd to doing it all again later in the week.”

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Posted 12 years ago

“2 hours of my life on the phone to talktalk absolutely wasted worst customer service ever!”

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Posted 12 years ago

TalkTalk is rated 1.2 based on 1,606 reviews