TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,615 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up to TalkTalk in October 2015 (phone, broadband & tv package). On connection we found our broadband speeds were very low (1.5mb) so I called TalkTalk (overseas call centre) on two occasions to upgrade to fibre broadband. I was assured that I could get fibre broadband and was promised on both occasions that someone would call me back to complete the upgrade but no one did. On my third call I was told that I could not get fibre in my location. I informed them that I was not happy and that I wanted to cancel as I was still within their cancellation period. Their advisor suggested I speak to their engineering team to see if they could improve the broadband speed and foolishly I agreed to give them the opportunity to put things right. I was promised a call back but yet again it never materialised. I called again the following day to cancel, only to be told that I was now out of their cancellation period and so there would be a charge. I was then transferred between several advisors and continually put on hold. Eventually I was put through to someone in their UK centre who was generally rude and arrogant. In total I was kept on the phone for over 1 hour, after which I was left feeling extremely angry and frustrated with my whole TalkTalk experience. I then signed up to BT but to make matters worse, TalkTalk then disconnected my services a week early leaving me with no phone and broadband and they even refused my transfer saying that I had given them my wrong post code! Fortunately BT sorted things out for me. I would not use TalkTalk if they offered to provide their services free of charge and would strongly recommend avoiding them at all costs!”

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Posted 10 years ago

“Overall a terrible experience. TalkTalk is incompetent - being completely unable look after its customers and their data. In response to yet another data breach I called to cancel my service and I had my decision questioned with statements like "what makes you think any other provider can keep your data safe?". Upon pointing out the blatant breach of the Data Protection Act 1998 I was met with 3 minutes silence before the operator responded with some nonsense about Talk Talk being the 'victim'. Awful company I will never go near them again!”

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Posted 10 years ago

“I have been executor for my father's estate. He was with TalkTalk for several years and I kept on the account for about a year after he died, until his house was sold. It was when I tried to close the account I realised how utterly ghastly this company is. Rang on 1 September to say house was changing ownership on 18 September and needed to close account. Impossible. You have to give 30 days notice whatever the circumstances. I asked whether they could stop new owners from using the phone after we sold the property. Yes, they would put a bar on it after 3 days. Actually they did it within 2 hours, cutting me off without warning. Needless to say, they then swiped their regular monthly DD payment (approx £45) from my bank account 18 days after they disabled the account. This happened also to be the day of change of ownership, so TalkTalk cheerfully took money for providing no service at all. After 35 days, I rang to ask where my final bill was. Insisted on putting me through to "bereavement unit", where a person trained in sympathetic murmurings finally told me a charge had been generated on 4 October, well after the 30 days notice, and well after it was possible to use the account. I still do not understand how this is possible, but apparently I am due a refund of £2.36! This looks like a well-organised plan for relieving people of their cash without providing any service at all. But in the end, I am so relieved not to be talking to them ever again, I think it cheap at the price. Never, ever go near these scoundrels.”

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Posted 10 years ago

“Absolutely awful. I wouldn't even give this company one star. I was with the company for two years in a contract and have never experienced such a terrible wireless internet connection in my life. If more than one device was connected to the network at one time then it was virtually impossible for anyone else to get a connection. I rang up numerous times to complain but didn't get anywhere as the customer service advisors could hardly speak English and I couldn't understand what they were telling me half the time. Eventually they sent me a new 'improved' router which was EXACTLY the same as the old one, which subsequently did NOT provide me with a faster connection. I couldn't have been happier when my contract finished and am now with Virgin Media who have given me a much better service”

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Posted 10 years ago

“A week ago i try ed to cancel my Mobil sim contract as the price had gone up, i spent seventeen minuets on the phone, put on hold twice. then ended the call. today i try ed again and could not under stand a word the person was saying, again put on hold for a long time, twenty minuets on the phone and still not sure if the contract is finished. cant wait to get away from them, and wont be going back.”

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Posted 11 years ago

“Worst company I have ever dealt with. Run”

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Posted 11 years ago

“Cancelled my contract without telling me. Made no attempt to return any money taken, cancel the direct debit or tell me that taking a day off work would be a waste. Very poor.”

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Posted 11 years ago

“Completely rubbish. Service drops out continuously, and when I called them to find out about their mobile services I was told I could have a new router with more connections on the back, which would be much better than my existing router ..... IF I took their TV services too, and also signed up with them for another year! I was sent the YouView Box, and a new router ...... which was EXACTLY THE SAME AS MY EXISTING ROUTER! Total misrepresentation by their customer services rep. When speaking to their customer service team about my service dropping out, I was told to do all sorts of things basically laying the blame with me, not them or their poor equipment. Off I went and bought a brand new router and HEY PRESTO no more dropping out. Consequently, I sent all of their equipment back, went elsewhere for my mobile (dialaphone are great!), and will not be renewing my contract with TalkTalk for love nor money! Can't wait to get away from them. Oh, and I can't understand a word their customer service reps say!!!!!!!”

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Posted 12 years ago

“Talktalk what can one say just keep away all the reviews on here are spot on”

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Posted 12 years ago

“One of the worst Broadband company in the UK, they should be Banned immediately before they get more worst they are basically Robber, what they say they never mean it, charged me £48.00 first instalment & said here after next one will be £30.00+, reason was crap like company. The agreed amount was £21.00. Please if you thinking of switching over give a second thought its not that one to trust for.”

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Posted 12 years ago

“Terrible.”

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Posted 12 years ago

“TALKTALK has the worst customer service ever. Their Indian call centers are useless, they have no concept of customer service.”

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Posted 12 years ago

Definately agree, sometimes thought I was talking some strange language they have messed us around from day one and still doing so

Posted 12 years ago

“Where is customer service talktalk ? 2 days and no response!!”

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Posted 12 years ago

“Just had an excruciating half hour trying to get a MAC code from TalkTalk. Very rude customer service. Eventually got hung up on.”

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Posted 12 years ago

“I'm leaving TalkTalk precisely because of terrible customer service like this.”

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Posted 12 years ago

“The most frustrating customer service call ever. 1 hr 20 minutes & still have no line/ no wifi. TalkTalk appear to have unplugged us”

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Posted 12 years ago

“yes ME! Been waiting 8 weeks for YOU to get an engineer to me! TALKTALK are all talk no action! Rubbish customer service!”

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Posted 12 years ago

“Reading up on my broadband problem, it seems it’s not rare, & usually made far worse by TalkTalk’s almost criminally bad “customer service”.”

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Posted 12 years ago

“talktalk 6 weeks without service, 2 letters to HO and CEO. No apology, no refund of service charges. Customer service at its best!”

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Posted 12 years ago

“- We used to be with TalkTalk and there'd be times where we'd be without a connection weeks on end. Awful customer service too”

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Posted 12 years ago

I had 8 years contract with talk talk. I can say terribly rude customer service , broadband is very slow with on and off. I changed to SKY NEVER EVER WITH talk talk

Posted 12 years ago

TalkTalk is rated 1.2 based on 1,615 reviews