TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“An awful company with awful customer service. Call Centres in both Manila and Durban with great staff but ancient and decrepit systems and calls which drop out. They had to cancel my order due to BT not informing me to take my number. They then couldn't fully cancel my order. Was without internet for two weeks. I will never use them again.”

Helpful Report

Posted 7 years ago

“I am not happy with service, the worst ever company i dealt with who failed to provide me with the service it committed to and is charging me for, The problem with internet been ongoing 2 month already, the internet connection is extremely poor which does not allow even to download my emails smoothly , not to properly work from home. I reported the internet connection problem 2 months ago, spent hours on the phone with them and with engineers, had 3 engineers visit so far , who finally confirmed that the problem is possibly with the router itself advising to get a replacement one. Spoke with talk talk 3 times already during the last 2 weeks about the router replacement, had 2 phone calls from talk talk to confirm the replacement router on its way ,called them again today to find out that router has not been sent out This is not a company ,its a joke, company taking a joke of its customers and not providing the service it commits to , this is not to mention that TV has not been installed until now which i already gave up, but internet connection this is a real joke, ongoing for 2 months , they cant send a replacement router but will keep on calling to reassure this has been sent out! What a joke I cant cancel the contract because there cancellation fee will apply , for the service which they failed to provide and commited to. Any ideas TALK TALK on how this will be sorted now????????????????????????????????????????????????????????????????????????????????????????????????????????????????”

Helpful Report

Posted 7 years ago

“ordered then got email and text saying was being delivered on 10/05/18 waited in and nothing , took day off work , do not seem to care so cancelled”

Helpful Report

Posted 7 years ago

“Corporate incompetence and broken promises and sharp practice Two months later still waiting for talk talk to make the offer they promised!! So what do they do?? After indicating on 26 March that an offer would be made they contact me on 9th May to update me on this complaint and then have the audacity to tell me that my mother is outside the 30 day policy to receive compensation!! SHARP PRACTICE This is a sad tale of the very worst service to expect if you are elderly, vulnerable and the only means of outside contact is a land line. My 93 year old mother who lives on her own and has no mobile or computer reported a fault on her line on Friday 23rd April. I was with her to go through security. Checks were carried out. Texts sent to me . Fault not found so we did check on the device. No faults on device so they agreed to carry out further checks. On Saturday I called in to my mother. Still no connection so called Talk Talk again and they sent a reference to my mobile and said they would help. On Sunday I asked a neighbour to check my mothers line. Still faulty. Called Talk Talk. Went through security. Got a reference. All they could do was register a complaint. On Monday I got a text from Talk Talk saying they would call my mothers land line to try to resolve the issue but they failed to realise that her land line was faulty!! So began a string of over 25 texts. Me and Talk Talk . They insisted that I go through security and refused to say if they had the records of the previous communications despite me giving them references. SO my 93 year old frail mother is left abandoned by Talk Talk. A dreadful way to treat anyone let alone a vulnerable person. Sequel. Monday pm. After a lengthy call to talk talk they finally realised that my mother's emergency alert was also disconnected so she had no means of getting help. A UK service engineer confirmed that there had been a breach of process!!! Now she is priority. Engineer due to call tomorrow Watch this space. I will be staggered if talk talk do the honest and proper thing. Will they deliver on promise offer recompense? Don't hold your breath!! I am on their case!!”

Helpful Report

Posted 7 years ago

“DO NOT USE TALKTALK!!!!! They are hands down the worst!!! First of all they got my wrong address and sent the hub to a different address, they then had to make another appointment to install the hub which took a week. They told me that the Internet would be on before midnight. It wasn’t. I then phoned and complained and after running line tests they set up another appointment for a bright sparks engineer yet ANOTHER week later. The guy (who was lovely) informed me they should never have sent him out, it was a problem that openreach had to deal with. I then phoned and complained and they arranged to have openreach come out within 72 hours. They didn’t come. I then got on the phone and they insisted on running all the same line tests that both I and the brightsparks engineer had already run again. It then came up with they need to test the line with an alternative router and they’ll send it out to me within two working days. The brightsparks guy has already tested it with an alternative router so I have no hope that this new one is going to work. I am a uni student with several assignments coming up I have had to pay to use the Internet elsewhere and for data on my phone which has amounted to double what I would pay for 1 month’s internet. The only compensation I’m getting is not paying for the time that I have no internet. I’m fuming! Should have stuck to sky.”

Helpful Report

Posted 7 years ago

“Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, but what is more, they had the audacity to call me a liar and said that an engineer hadn't been out! So will be taking legal action! I advise people to stay well clear of this company!”

Helpful Report

Posted 7 years ago

“I ordered the broadband on April 11th and it was going to go life on 23rd. 24/04 I received an email stating there is some delay so it won't work at least until 30/04. I contacted them as I didn't even receive the router and they were going to send another one. As my cooling off period was ending on May 1st I asked if it can be extended as I won't have a chance to try if it works due to their delay. CS informed me my query was escalated and someone will contact me in 24 hours. After 3 days I received an email stating that they couldn't reach me but no one actually called me. I contacted them again on chat and every time I asked them to extend the cooling off period they would say they couldn't do it so they will transfer me to another department. As no one could extend it I cancelled the order. Apart from loosing 3 weeks I had the worst customer service experience in my life. I never had to give any bad review but this is unacceptable.”

Helpful Report

Posted 7 years ago

“Talk Talk disconnected my old landline and broadband 1 week ago. They told me before they did this that the switch to their service would be "seamless" and not involve any disruption to my service. The only possible way of describing these statements is to say that they lied. I no longer have any telecoms service and nobody at Talk Talk could care less. I am unable to even get an estimate of when they might bother to have a look at the problem. Avoid like the plague!”

Helpful Report

Posted 7 years ago

“The customer service was so bad it seemed that they wanted you to give up the will to live... I used my last ounce of energy to switch to BT and I’m so glad I did. I cannot stress enough how horrible the customer service was for talk talk omg”

Helpful Report

Posted 7 years ago

“worse internet speed ever and worse customer service.”

Helpful Report

Posted 7 years ago

“Had talk talk for 2 years. Wasn't the best service due to lag half the time when i was actually using it. They were best value as to what I could afford at the time so I hung in there. Then I moved house... it was so slow that I may as well of had none. The exchange is only about 20m from the house. Phoneline was clear but They blamed it on the internal wiring but I thought no way because the last person in the house used broadband. (Customer service makes you feel like its your fault, glad I know a bit about technology) I thought no way am i paying an engineer for a problem that im sure isnt mines and took a chance to set up a switch date with another company. Switch date came, didnt need an engineer whatsoever. Plugged in my new router and it was working. Now I have a much better service at nearly 4 times the speed with only 4 pound extra a month. Thanks for making me look for another deal talktalk.”

Helpful Report

Posted 7 years ago

“No internet! No communication! No compensation! Goodbye from a loyal customer!”

Helpful Report

Posted 7 years ago

“After failing to cancel my account when I rang up to ask them to, they proceeded to carry on charging me for 3 months after moving out of the property. I rang up again to be told I would not have to pay because of their error. Over a year later I receive a letter to say my debt has been passed onto a third party. I will never use this company again and strongly advise that no one else does.”

Helpful Report

Posted 7 years ago

“absolutely shocking. Cancelled my contract twice without informing me. Then charged me 164.95 TWICE in different months. They effectively stole money From me. when I finally got my money back they did not make the process easy. Lied to me and told me they'd cancelled my direct debit then I called the bank and they told me it hadn't been cancelled so they clearly had every intention of taking more from my account. avoid!!!!!!”

Helpful Report

Posted 7 years ago

“An excellent site for all model railway fans. Good service and sensible pricing on products”

Helpful Report

Posted 7 years ago

“I'm not sure whether my experience is representative of this company as a whole, but any good company cares about its customers and my only experience with them has been a very bad one. I went with TalkTalk for my broadband. Royal Mail did not deliver my router on time citing that my address was inaccessible. My address is not inaccessible and I was in all day. They did not call me or leave a card. So I was none the wiser until I called up TalkTalk 3 days later on the day my internet was supposed to go live. The plot thickens... After finding out that the router had been dropped off at the nearest RM customer service point, I had to drive 10 miles there and back and take the best part of an hour out of my day off retrieving it. The lady at the RM CSP was very good. She informed me that the delivery driver should have at least notified her CSP that they had 'failed' to make the delivery. So I've got my router, set it up but there is no internet service. I called TalkTalk and the agent I spoke to assured me that the internet would go live at 7:30pm. Suffice to say it didn't. I called again and they went through some diagnostics with me to ensure that I had installed the router properly and still no service. The agent then proceeded to try to book an engineer to come out for me but when he was trying to book the next quickest appointment, which wasn't for another 3 days itself, he was apologetic in that he couldn't book an engineer visit until another 4 days after that. The point is, when I was making the purchase online I was required to enter my postcode in order to establish whether there was an existing line and whether or not and engineer would have to come out when the router had arrived in order to install a new one. Their online system determined that essentially I shouldn't have a problem accessing the service at my specific postcode. What I'm unimpressed with is the way in which a number of their agents have been forced to deal with the situation. I have spoken to several via their online chat as well as over the phone. The first lady I spoke to gave me the wrong advice according to the first gentleman that I spoke to. The second to last agent I spoke to told me that he would have to put me through to another department in order to cancel my contract. When he put me through the line was dead. So I had to call back and the same guy then cancelled it for me - so why bother keeping me on hold and putting me through to another department anyway? Today, I have spoken to an online agent because I have received a letter stating that I will be billed £150 within the next ten days for a service that TalkTalk have been unable to provide me with to start with. I asked the agent many times whether I would be charged this amount and they kept dodging the question by answering another question, saying that I will not be charged a 'contract breakage' fee. This is after the last agent I spoke to assured me that I wouldn't be charged given that it was within the 20 day cooling off period. I then asked him whether this was a separate fee to the 'final bill' of £150 and he said that the £150 was 'most probably' the contract breakage fee. I pressed him again explaining that I needed a definitive yes or no and he simply reiterated the above. Ultimately I have been forced to ask my bank to prevent the payment from coming out of my account. It has prevented me from using the internet properly for the best part of another two weeks while I wait for another provider. Maybe I am the unreasonable one in which case I will retract this diatribe. Emotions aside though, having almost forgotten about it, I think their customer service leaves a lot to be desired.”

Helpful Report

Posted 7 years ago

“Approximately 9 (Nine FreeView boxes in approx. 5 (Five years). This excludes repair visits. Mr N.... in the CEO's office and The CEO (who allegedly reads all e-mails), have failed to acknowledge this appalling situation, and am now going to third and fourth party organizations.”

Helpful Report

Posted 7 years ago

“I asked for the account to be put on hold for a couple of months whilst i stayed with a friend as i have had to move out of my rented accommodation, i have been told there is nothing that they can do and that i need to continue paying or cancel the line. My issue is that i will need broadband in my new place and i wanted to take talktalk with me but they don't provide an option to help me. instead they sent a cancellation letter for £89. i have spoken to 3 different people who all have said that there is no process to help me. i either cancel or continue paying the full amount for a service i can't access or use. i even offered to extend my contract to include these two months, or pay a reduced amount. the computer said no and it seems the customer service team don't have the power to make an informed decision.”

Helpful Report

Posted 7 years ago

“This is a sad tale of the very worst service to expect if you are elderly, vulnerable and the only means of outside contact is a land line. My 93 year old mother who lives on her own and has no mobile or computer reported a fault on her line on Friday 23rd April. I was with her to go through security. Checks were carried out. Texts sent to me . Fault not found so we did check on the device. No faults on device so they agreed to carry out further checks. On Saturday I called in to my mother. Still no connection so called Talk Talk again and they sent a reference to my mobile and said they would help. On Sunday I asked a neighbour to check my mothers line. Still faulty. Called Talk Talk. Went through security. Got a reference. All they could do was register a complaint. On Monday I got a text from Talk Talk saying they would call my mothers land line to try to resolve the issue but they failed to realise that her land line was faulty!! So began a string of over 25 texts. Me and Talk Talk . They insisted that I go through security and refused to say if they had the records of the previous communications despite me giving them references. SO my 93 year old frail mother is left abandoned by Talk Talk. A dreadful way to treat anyone let alone a vulnerable person.”

Helpful Report

Posted 7 years ago

“You cannot think of anything worse than being with talk talk. Joining them is one colossal mistake and you have to pay for it If you have an issue they will never fix it and when you want to leave they will send you a leaving fee. My broadband did't work for 1 year and they still haven't fixed it My advice STAY THE HELL AWAY FROM THEM”

Helpful Report

Posted 7 years ago

TalkTalk is rated 1.2 based on 1,571 reviews