TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“I lost my internet and phone line for a week, they don't have customer service in UK, the customer service are in Philippines. I wrote to the complaint department, they don't bother to reply me. No phone call and no internet means no business. How would they feel if they lost internet for an hour and see how much they're going to lose? Really bad company and bad service. Download speed is 1.3Mbps, just like dial up modem....”

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Posted 6 years ago

“Talk talk are liars and thieves Do not trust them all they Do is TALK AND TALK AND TALK AND TALK and talk and talk.......”

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Posted 6 years ago

“Without a shadow of a doubt the worst company i have ever had the misfortune of dealing with word's cannon describe how angry i am with them”

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Posted 6 years ago

“Their cheap starting rates are the only thing this company have going for them - I feel sorry for the customer service staff who have to deal with the nightmare of a service system TalkTalk provides. I was on a 12 month fixed contract (during which time we had a bout of unexplained broadband drop-outs) which I attempted to cancel prior to being 'upgraded' to a more expensive contract. Apparently this was impossible and they wished to charge me for the next months bill at a higher rate due to their 30 day cancellation period policy. Though I had not been using the broadband and the router was disconnected for the full month, I received warning emails telling me I had to pay the bill otherwise a late fee would be added. I then enquired about the bill asking that i would be reimbursed in full. This was confirmed to me, however a fee for the time during the month I wished to already be disconnected was incurred. After an hour on the phone trying to state my case I was still not given my full reimbursement - just zapping more of my money through the phone. Angry and disappointed at the service that doesn't make clear their cancellation policies and doesn't provide any compensation for such. I will not be using their services again and will be advising my family and friends likewise.”

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Posted 6 years ago

“I would rate talktalk less than 0 if that were an option bit unfortunately it is not. Poor service and Internet that barely works half the time. As for talktalk mobile it's an absolute con! You get a text/email days after you've gone over your allowance and by then you have a hefty bill! Customer service is complete rubbish and twice I've cancelled a phone and still been getting charged months later. Can't ever get through when the interned is down and their website usually claims there are no service issues. Steer clear if unless you like wasting hours of your time and credit on the phone to people that are incompetent!”

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Posted 6 years ago

“I have never had service like it if you can call it that. I regret the day i joined them and will deter anyone from joining”

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Posted 6 years ago

“For almost three months I have problems with the Internet, but nothing is done”

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Posted 6 years ago

“Shameful. I lasted less than 1 hour as a customer. I was promised one thing then sent to another department who couldn't fulfil the package I wanted as promised by the sales team. Not great at all.”

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Posted 6 years ago

“Slow internet speeds and very crafty sales agents. All I asked for as a change of address and was discreetly put on a 24 month contract which was never discussed or agreed. Customer agent on chat was quite rude with repsonses”

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Posted 6 years ago

“Absolutely fuming!! Moved house on 13th July and still no internet! I called up on the 26th June to advise and was informed it would be switched over on 16th July. I’ve called countless times since and spoken to several people who said they would log a ticket and it would be completed in 3-5 working days. Yesterday was the 5th working day and STILL no internet. No one I speak to seems to care, my emails go unanswered and I’ve had enough. It’s now 17 days since I was meant to have had my internet connection switched over, and over a month since I booked it in. Need to spend less money on advertising and more on customer service training.”

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Posted 6 years ago

“Customer Services department in South Africa and the Phillippines are utterly useless. Everything is repeated and done from a script. PLEASE bring back Customer Services to the UK”

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Posted 6 years ago

“Worst service ever. Avoid at all cost I spent hours on the phone for the service”

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Posted 6 years ago

“Slow internet. Customer service cannot understand english and are incompetent. Avoid!!!”

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Posted 6 years ago

“Horrible experience, engineer came to sort out the internet, he didn't manage and I wasn't told of that. I've been waiting for days with no internet, I've got in touch with them and they tell me they'll send another engineer in 3 weeks "hopefully" he'll sort it out meanwhile I have to pay. My friendly recommendation: avoid this company as much as you can :-)”

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Posted 7 years ago

“We were about to renew our contract with talk talk but had a problem with our youview box which has stopped working. We asked for a new box but we were told this was not possible as the box is “for life”. We are now in the position of paying more than new customers but without the advantage of the youview service. Our only option now is to sign up with a new provider. Not good customer service. My advice would be to “ go elsewhere””

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Posted 7 years ago

“Paying for something that they don’t supply ! My Open speed is 1.7.. test shows) I paid for 15 minimum... Technical team already done tests and said that they couldn’t help so I may as well cancel... So I said I’d cancel and for doing so it’s £127... which I will not pay . Then they offered me firber for £7 extra a month ! No chance !!!!!”

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Posted 7 years ago

“Never had a worse experience in customer service. When attempting to change the account holder name after my flatmatecmoved out I was told the only way was to send my details (name address and sort code) by post. Despite being anxious about this Prosoect I did as I was asked...nothing happened. I sent the details again... still nothing, they had lost all of my personal information, countless emails, calls and complaints and not only has the problem not been resolved I have had to deal with painfully unhelpful staff who speak over you and couldn’t care less. Never encountered anything like it. Avoid.”

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Posted 7 years ago

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Posted 7 years ago

“I wrote already about my bad experience with Talktalk. It turned out that leaving this company is even worse than enduring this terrible service. They send me erroneous overstated bills, threatening me. I just spent more than 2 hours talking to managers. I use logic and facts, they use only attempts to confuse and mock. I've never seen such a terrible customer service in the UK. I am a very peaceful person, but such a mocking attitude makes me look for the possibility of a legal solution to the problem. I see on this site many people affected by Talktalk, maybe it's time for us to unite and file a class action lawsuit against this company of rogues and boors. I will be happy with any of your ideas.”

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Posted 7 years ago

“The WORST customer service EVER. STAY AWAY FORM THIS COMPANY, unless you want major stress and anger in your life. They let you down badly: they don't write notes that they should and they write some notes that are totally false. They can't send you emails, so you don't get evidence for things. DEALING WITH TALKTALK IS LIKE A TRIP TO HELL.”

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Posted 7 years ago

TalkTalk is rated 1.2 based on 1,571 reviews