Name: TalkTalk
Rating: 1.19

“The worst service in England. During the contract, they raise the price. Also I bought from them for the better speed Faster Fibre, but never get it. They sent to me Opensearch engineer and he found cable damage, reported to Talktalk but company nothing to did, just carry on charge extra money, I three days chatted to them and they said me: "We provide to you Faster Fibre and we will not return money to you." Maaad! Yesterday was frequent breakages of the connection and I contact to them again. (I played poker online and lost some money, not too much, but it is unpleasant) They offer me to send engineer for inspection again, but I have to pay for that 65 pound charge. I was indignant, began to explain the situation as a whole, but he just closed the chat. Now my internet connection speed 8.01 Mbps Thanks TalkTalk!”

Helpful Report

Posted 6 years ago

“I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal”

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Posted 6 years ago

“DO NOT USE THIS SERVICE PROVIDER. The worst customer service I have ever experienced, the staff seem are incapable of answering any question (or even saying their name), without 30 seconds of mental buffering leading to hours, and hours spent on the phone to them without a resolution to even the simplest of issues/queries. DO NOT USE THIS SERVICE PROVIDER The one thing they are supposed to provide to my household, the internet, has been faulty pretty much the entire time they have been supposed to be supplying it, for one reason or another, and yet they have not allowed us to leave, even though there is a mandatory 28 day period in which they have to if an issue has not been resolved. DO NOT USE THIS SERVICE PROVIDER. The worst experience I have ever had by a huge margin. DO NOT USE THIS SERVICE PROVIDER.”

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Posted 6 years ago

“Be it on your own head if you use this Company. Totally failed to transfer me from Sky to Talk Talk. Totally failed to notify SKY about the change over. Advised use of a power adapter even though engineer could only elicit a signal that was one tenth of advertised promise. I cancelled agreement. Now hounding me for further payments (I cancelled my direct debit). Will not answer questions and will not elevate complaints to a superior manager. DO NOT USE !!!”

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Posted 6 years ago

“I was a Talktalk customer for 4 years. The last 6 months it was a real nightmare. Internet dropped every day, several times every day. I wrote many complaints, spent many hours in online chat, but everything was useless. Then I demanded compensation. Can you imagine what Talktalk offered me? a £5 goodwill gesture!!! I paid £150, did not receive service, had to spend about 20 hours trying to fix Internet. They did nothing and offered me a £5 goodwill gesture! Sadistic bullying! Usually reviews on this site help to improve the service of companies. But not in the case of Talktalk. I specially looked for information about Talktalk and found that poor service and bullying are the main characteristics of Talktalk since 2009. TalkTalk were even fined £750,000 for "dishonest and misleading" sales practices following an Ofcom investigation. Since Talktalk ignores all our complaints, does nothing to improve the service, I think we, the customers, who received all this terrible service and numerous bullying, should set themselves the goal of getting Talktalk out of the market. To do this, we must describe in detail and objectively all the cases of the disgusting service of Talktalk, put the likes of other similar feedbacks, share experiences when it was possible to obtain compensation or successfully leave Talktalk. I hope that we will be able to attract the attention of the Ofcom to prohibit the activities of Talktalk.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company. Provided a service which was completely unusable for several months and failed to improve it despite numerous calls to their customer services and on their help chat. They never once bothered sending an engineer despite me requesting this several times. They have a 'minimum guaranteed speed' on their contract which states: 2.3 We’ll try to ensure you get the estimated speeds; however, we can’t guarantee this. It may take up to two weeks from installation for your speeds to stabilise. If, after this period, you’re constantly getting significantly lower speeds, contact us (see paragraph 19 above) so we can try to help. If there’s a fault, we’ll take reasonable steps, and you must take any reasonable steps we ask you to take, to correct such fault. If, after this, for the broadband or fibre service your speeds are still below the ‘minimum guaranteed access line speed’, you may cancel the service without liability. So when the service never improved after several months on me complaining and taking speed tests (always below minimum guaranteed) I tried to cancel. Firstly they wouldn't let me without trying to charge an early leaving fee. All they wanted was me to agree to this fee so then i would owe them. I didn't and i sent them the router back. Now they are claiming they have still been supplying the property (with no router) and have actually go debt recovery onto me!!!! after the disgrace of a service they provided. I am so disgusted this company is allowed to even trade. PLEASE DO NOT JOIN TALKTALK. Their prices are low but in the long run you're out of pocket as the service is so bad, it offers no value for money! In addition, they don't even adhere to their own contract and when I raised a complaint on condescending manager just argued with me the whole time. They were supposed to be resolving my complaint. PLEASE don't join this mess of a company. Thanks”

Helpful Report

Posted 6 years ago

“Absolutely disgusting company. Provided a service which was completely unusable for several months and failed to improve it despite numerous calls to their customer services and on their help chat. They never once bothered sending an engineer despite me requesting this several times. They have a 'minimum guaranteed speed' on their contract which states: 2.3 We’ll try to ensure you get the estimated speeds; however, we can’t guarantee this. It may take up to two weeks from installation for your speeds to stabilise. If, after this period, you’re constantly getting significantly lower speeds, contact us (see paragraph 19 above) so we can try to help. If there’s a fault, we’ll take reasonable steps, and you must take any reasonable steps we ask you to take, to correct such fault. If, after this, for the broadband or fibre service your speeds are still below the ‘minimum guaranteed access line speed’, you may cancel the service without liability. So when the service never improved after several months on me complaining and taking speed tests (always below minimum guaranteed) I tried to cancel. Firstly they wouldn't let me without trying to charge an early leaving fee. All they wanted was me to agree to this fee so then i would owe them. I didn't and i sent them the router back. Now they are claiming they have still been supplying the property (with no router) and have actually go debt recovery onto me!!!! after the disgrace of a service they provided. I am so disgusted this company is allowed to even trade. PLEASE DO NOT JOIN TALKTALK. Their prices are low but in the long run you're out of pocket as the service is so bad, it offers no value for money! In addition, they don't even adhere to their own contract and when I raised a complaint on condescending manager just argued with me the whole time. They were supposed to be resolving my complaint. PLEASE don't join this mess of a company. Thanks”

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Posted 6 years ago

“I’ve only been a customer for less than a month. Their broadband and tv is completely not fit for purpose. Complaints fall on deaf ears”

Helpful Report

Posted 6 years ago

“After 4 years of constant buffering never being allowed an up to date router I'm finally freeing myself of these vermin waste of money oh and don't expect anyone English to talk to you when things go wrong your on your own”

Helpful Report

Posted 6 years ago

“Worst provider ever had service issue from end of May 2018 up till Sep 2018. Been told today I will not get any refund because I have not made a recent contact. A lot of rubbish. Openreach have made some work outside my property and left new line not connected but been told its my responsibility to contact Openreach due to its not affecting service. I was asking several times for the refund up to today where I have spend 1:50 min to be told that I'm not getting refund due to T&S not been meet with regarding contacting TT. Stay away of this provider I will try to terminate contract.”

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Posted 6 years ago

“Always had an exceptional service. If I've had any queries or need help, I always use the Talktalk Community. Takes longer for things to get sorted, but the OCE's are very competent and I've always had issues resolved through there. Would definitely recommend.”

Helpful Report

Posted 6 years ago

“Talk talk would not cancell my account I tried 7 times but no one spoke English then a debt collection agency contact me for account I had not used and did not want the customers services is a joke and highly recommend you never use talk talk”

Helpful Report

Posted 6 years ago

“Worst customer service, its been 5 days past my promised go live date and I still don't have internet”

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Posted 6 years ago

“Terrible Customer Service!!, we switched from BT to talk talk. Waited a extra 2 weeks for the hub to arrive. When speaking to the call reps they couldn't understand basic English, had to repeat my details (not even exaggerating) about 20 times. They run my phone bill up, they would not transfer me to somebody else for assistance. Now going back to BT.... DON'T RISK IT. POOR SERVICE. WASTE OF TIME.”

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Posted 6 years ago

“Zero speed upload and download, they send engineer to us and still unable to fix our broadband , there is no singling in our area . Not recommended TalkTalk and don't trust advertising”

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Posted 6 years ago

“What went wrong? Everything. Speeds don't match what was promised. The signal drops often. The router is poor and has a poor range and limited settings. The customer service is appalling and slow and nothing gets sorted. They try to phone back normally at night on a weekend at really anti-social hours. Trying to resolve an account issue and they cant get it sorted. So frustrated and wasted so many hours on trying to fix it. Absolute rubbish. Would go as far to say that its the worst company I have ever dealt with.”

Helpful Report

Posted 6 years ago

“I am new to this country and for various reasons Talk Talk was my only option for Broadband. It took me three tries to get an account in which I wasted much time and energy in chat sessions and online to request a service. Finally I was successful and In the week leading up to the installation I received almost daily texts and phone calls about being available when the engineer comes. I was duly in and yet the engineer couldn’t find the house. After a few calls that was worked out and he came. He fiddled around out the front for a bit the put a new cap on the socket. He said it would come on in a few hours. After a few hours there was nothing so I used my mobile hot spot again to chat with them. What a mistake that was. 50 minutes and three consultants later and the outcome was I will receive an email when it is turned on. Later I received the email “Your broadband is on ....you can now jump on and use unlimited broadband”. Great! I try to use it - doesn’t work. Lights not on router. Kept resetting it but still nothing. Wake up in the morning and call. “Your line is still in activation” they say. Why did I receive an email saying it is working of it isn’t? An absolute shambles and bunch of time wasters. How long does it take to flick a switch to activate a line? It’s not a new one previous tenants also had TalkTalk. I have given up on TalkTalk and I haven’t even started. I hope I do get internet one day In this country but it is not looking good at the moment.”

Helpful Report

Posted 6 years ago

“Never AGAIN! The customer service reps have the ability to run constant line tests on your line, so if you disagree with or question them, they mess your line up for hours even when it was okay and you called for something unrelated ! Had as much confirmed by the open reach engineer when he arrived today. Connected and for 3 months no phone line and 1 mb connection hard wired. Constant issues. Disgusting customer service. No accountability. Scripts used nearly 100% of the time. Repetitive issue users will attest to this! I only signed Because I moved and they gave the Fastest installation date , which was a lie too! Run as far as you can from these cowboys and they’re agents”

Helpful Report

Posted 6 years ago

“I would not give any stars at all if this was an option. Their customer care is 100% appalling. The word "care" is an alien concept to them. I fully intend to terminate my contract with them as soon as I possibly can, based solely on the shocking experiences I have been forced to accept from their Customer Care Dept. Definitely would NOT recommend this provider.”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews