TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,571 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“Been with TalkTalk for several years now. In terms of price, I think they are hard to beat. In terms of customer service, they are apalling. I feel sorry for the call centre staff as they have to say what they are told, and handle irate cutomers without, generally, having the knowledge or ability to do so.And all in a second or third language. I renewed my contract in January, after many, often conflicting, conversations. Today, I received my first invoice under the new contract...I have been charged an additional £4;00, for TV. this is an old old box that I didnt ask for and don't want. When I queried the charge, I was told that it was for "multi room TV", which I dont have. It seems that all existing customers were charged this in February. Who Knows, who cares, its a company that seems hell bent on self distruction”

Helpful Report

Posted 6 years ago

“Worst Service ever. I have had 8 calls to Talk Talk (Each being 40min to 1 hour and costing £9-£11 per call). Three engineers visit, the service still isn't working. After spending over an hour on the phone yesterday discussing compensation and a refund, I was due a call back today to action this. No call back happened .(This is my 3rd call back that did not happen). We are now having to explain the entire situation again to another person who has no notes about anything and is saying the direct opposite to everything that was discussed in depth for 1 hour yesterday. The service does not work and now its a nightmare to try and leave the contract and get my refund. STAY AWAY FROM TALK TALK, absolute nightmare broadband service and a customer service team that is based all around the world and none of them seem to be able to contact one another. No one does anything, staff in South Africa, Middle East, Philippines and none of these teams are connected. Absolutely appalling, and so far, just calling them to try and get a service to work has cost me close on £80 in phone charges.”

Helpful Report

Posted 6 years ago

“WORST COMPANY EVER!!! CHARGED £200 AFTER SERVICE WAS “DISCONNECTED”. PLEASE DO CHOSE THIS COMPANY AS A PROVIDER. THERE IS NEVER EVER SERVICE. WORST COMPANY!!!”

Helpful Report

Posted 6 years ago

“So much for “ Talk Talk “ should be “Text Text “ as the company doesn’t seem to want to converse over the phone they put you through to someone who texts you asking what the problem is then it takes forever for them to answer your text message , during the text messages they tried to persuade me to upgrade !!!! personally I can’t wait until my contract finishes .”

Helpful Report

Posted 6 years ago

“Mis leading information. Very ignorant to everything a customer say as they just continue what they were saying & repeat like they are a robot. Very blunt. No consideration to nothing. They think they are always right & we customers & others like engineers are wrong. When they receive from customer & engineer same review & put on the spot they chose to cover themselves up by making false allegations. There is a definite red flag going on here. Somethings suspicious in this behaviour. We should be worried & I’m alearting all to be careful.”

Helpful Report

Posted 6 years ago

“I’m warning all to stay away from Talktalk services. This is a loyal customer whose making sure they don’t try and use or confuse others like they already done to me & I’m stuck for the next 18months. Yet I hate them so much after all that I’ve through. It’s terribly wrong & they are getting away with it. They should be reported as black listed company. I’ve gone through similarities to all who have had bad experience but nothings been done to stop or fix. So this is our only way in helping ourselves from this problematic service. We don’t need this nonsense. I cannot wait to leave them.”

Helpful Report

Posted 6 years ago

“Talk talk shouldn’t Exists & should close Down effectively. They don’t listen & lie constantly & cheat customers. They are disgusting useless & I cannot wait to leave them. All they care about & want is your Money. For all to stay clear & away from this failure of a service. They are fake & I cannot wait for those behind it to lose their jobs in continuing to deliver appalling everything they do. Whatever that is?”

Helpful Report

Posted 6 years ago

“The worst service ever. They keep you waiting for ages to answer calls, can't answer your queries, generally really poor English, cut you off part way through a conversation, say you have not phoned when you have (I log my calls) don't ring back (now been promised 4 times), lost legal correspondance (which was signed for by them). My issue has been going on 5 months. Still not resolved. I thought this was inefficiency but I am now wondering if this approach is actually their approved tactics for handling complaints.”

Helpful Report

Posted 6 years ago

“bad internet speed and the customer service the worst i have ever experienced avoid talktalk”

Helpful Report

Posted 6 years ago

“I would class this company as fraudulent..........l Staff are very rude,arrogant,talk over you,never put anything on their system as they say they do,,,,,,,,,,,,,,,,,,,,,you need to steer well clear of this company,full of promises,all staff have English names which is a cover up and a con,why I know this I have spoken to talk talk many times and when I tell them who I have spoken to they will answer we have no one working here by that name LIES,LIES,LIES AND MORE LIES.”

Helpful Report

Posted 6 years ago

“Aweful on boarding experience”

Helpful Report

Posted 6 years ago

“Great service. Excellent value for money if you choose a good deal. Great WiFi hub coverage - better than BT Smart Hub - it has limited control but is fast and stable. I recommend setting an alternative DNS to Talk Talk's to avoid outages.”

Helpful Report

Posted 6 years ago

“Pls return the money you have taken from me. I told you in Aug '17 and also Jan '18 to close a business account. I rarely check said account so presumed it had been done as was a simple thing. Don't fob me off anymore. Email thread proofs available on request.”

Helpful Report

Posted 6 years ago

“My mate has TalkTalk and it is horrendous 3mb/s download and 500kb/s upload are you having a laugh TalkTalk”

Helpful Report

Posted 6 years ago

“I don’t think I have ever dealt with a more inept and rude company. I had been with TalkTalk for 18 months, and during that time my internet cut out maybe 11-12 times. Dealing with this means having a one-hour phone call while the company runs a series of ‘tests’, which eventually work and restore the internet. I would ask them every time, ‘if you can repeatedly fix this reoccurring problem from your end, then why does it keep happening?’. I would receive a vague response. This culminated in December 2018, when I didn’t have any internet whatsoever for two weeks. They were initially reluctant to send out an engineer, and when they finally did, the engineer concluded that the problem was with a faulty router, and that TalkTalk need to send a new one. After another extremely long phone call with yet another rude customer service rep, who repeatedly denied that it is TalkTalk responsibility to send the new router (again, despite THEIR engineer saying otherwise), I was eventually passed onto a manager, who apologised and said that it is indeed their responsibility, and that they would send a new router right away. I might add that no refund was provided for the half a month I had with no internet. I was promised a call from a customer complaints department, which never came. I cancelled my contract on the 17th December and was told I would have to pay for the following month. I received a bill on the same day for £29, and an email on the 19th December assuring me that that was my final bill. I then received another bill on 16th January for another £29, despite the fact I’d already received an email stating ‘final bill’, and that my final date at the address was the 17th January. I cancelled my direct debit, assuming that this was a mistake on TalkTalk’s end. Wrong. Apparently, the process is that I was to be charged the full £29 for the dates between the 15th (when the bill is normally generated), and the 17th Jan (my final date), and that I would be reimbursed the difference. None of this was made clear during the cancellation process. Instead, I was charged an additional £12.50 for cancelling the direct debit. When contesting this on the phone with the extremely rude manager, Angelique, I was told that they would never have sent an email out saying ‘final bill’, and that I should have read the terms and conditions. Firstly, they did send that email, I was literally reading it as we spoke and offered to forward it onto her (I wasn’t allowed to), and secondly, I questioned when these terms and conditions were provided to me (they weren’t). Thirdly, Angelique is possibly the rudest manager going. I had to ask her numerous times during the call to stop interrupting me (it didn’t work). And by her saying that they would never send an email that I was literally looking at is tantamount to calling me a liar. Finally, why isn’t this process made clearer? I feel that all of the above is done to deliberately mislead the customer, so they can get that one last additional bit of money from them. Fine, have it. I would pay ten times the amount to not have to deal with your awful internet, and terrible customer service ever again. If you are reading this, I cannot emphasise strongly enough to you that you should avoid this company at all costs. If you choose not to follow this advice, then I wish you the best of luck with your awful internet, and monthly one-hour phone calls to resolve the issue.”

Helpful Report

Posted 6 years ago

“Talk Talk is probably the worst company I've ever dealt with from very poor product to embarrassing customer service.”

Helpful Report

Posted 6 years ago

“Very bad customer service lady was talking to me hanged up the phone on me. I am a loyal talk talk broadband and mobile customer for years. I turned off Mobile data on my phone when I found out I was going over my data limit for the month but talk talk was charging me £2 every day for early in the morning when I'm fast asleep. There's no way I could have turned my mobile data on at that time when I called to tell them instead of sorting it out customer service lady hanged up the phone on me. Leaving talk talk mobile will never use it again and will make sure none of my family and friends use talk talk mobile. Wanted to give them 0 stars couldn't do that so had to give 1 star. VERY VERY BAD CUSTOMER SERVICE AND KEEP CHARGING FOR SOMETHING I DIDN'T USE. WILL NEVER GO BACK TO TALK TALK MOBILE EVER.”

Helpful Report

Posted 6 years ago

“This company is a scam, they selectivity reduce bandwidth, which is why lots of people dont get a stable internet connection. On top of that they work with ookla one of the companies who run the speed tests and selectivity increase bandwidth when running a speed test so it looks like you have good speeds when you dont. They are such a dodgy company. There customer service advisers have no idea this happens which is why they always think people are getting the speed they pay for when they really dont, so there is no real point dealing with them. I wish the uk had better laws regarding how these comapnies can operate because what they are doing is illegal, if i pay for a pizza and only get served a slice that company is stealing from me...well if i pay for 30mb/per second and only realisticly get 230kb per second when running a private download test (not one of the ones talk talk speeds up when they are running) well thats fraud. Thing is talk talks customer service team probally have no idea this happens and maybe even some of there tec team, hence why they cant help out....all in all avoid this company like the plague.”

Helpful Report

Posted 6 years ago

“I signed up for 12 months back in October 2017, once the 12 month was up I rang up to cancel. They told me I couldn’t as still 6 months still remains. After contacting customer service and spending hours on the phone I found out they set another direct debit up without my consent 6 months in to my contract. I had to speak to my bank to try and get this money refunded. Yesterday I received email demanding money with late payment charges. Nothing but hassle from this company and the service is terrible.”

Helpful Report

Posted 6 years ago

“@TalkTalk My mother who is 74 has been repeated lied to by talk talk and basically conned, now I'm trying to switch from talktalk the blatant mis information from talktalk is astonishing and immoral, even though the contract ends on the 31st Jan 2019 and have given more than 30 days notice (I was told that I could only initiate cancellation exactly 30 days before end of contract, this turned out to be another untruth), my mum received a letter today saying there will be an early cancellation charge, when I rang talktalk, Emma customer services said this was a 'mistake'. Talktalk practises are immoral and at times have been bullying to my mum who is not in good health and is 74 years old, shame on you talktalk”

Helpful Report

Posted 6 years ago

TalkTalk is rated 1.2 based on 1,571 reviews