TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,606 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

Questions

Metrics

1.2

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how TalkTalk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a long time customer for TalkTalk. 2 months ago the regular internet service become unreliable. I switched to Fibre and it is no deference. Top of that they are giving the same deal to new customers cheaper. Clearly they are not rewarding loyal customers. Be careful, because your contract is starting when you are placing your order and the delivery time at least 2 weeks, so with a 20 days cooling period, you do not have time to test the system. I was on my holiday when they delivered the new service, so when I started to use it, I was already the end of my cooling period. Very bad customer service and broadband service.”

Helpful Report

Posted 6 years ago

“Very bad. Try to contact to fix the problem but the are unable to fix the problem. Internet connection too bad. some web page not working.”

Helpful Report

Posted 6 years ago

“I can honestly say I've never experienced such poor customer service. Why... An existing customer with contract tie in expired, I enquired how much total cost would be to stay on same package. Agreed a price on new 18 month contract, job done....... NO! Email shortly after confirming package, Broadband downgraded from fibre and TV removed, called them back to cancel new package as they'd got it wrong and to revert to old package. Easy, an error made (they happen) 1 telephone call to rectify ....... NO! I have now wasted over 4 hours of my time repeating the issue to a new representative (a Manager on most occasions) each time over a total of approx 8 telephone calls. Imagine how long it would of taken if it was a complicated issue. I moved to Talktalk from BT and to be fair other than the fast forward/rewind sticking on numerous occasions for the TV the overall package has been okay. But I've since read other reviews and can echo all the negative feedback of their customer service, polite, scripted ..... YES Solutions and resolutions ..... NO Needless to say I've now given up and would recommend avoiding Talktalk. There are loads of Broadband providers out there, choose a different one”

Helpful Report

Posted 6 years ago

“The connection is shocking! I had the basic £17 per month package which worked fine. Then, all of a sudden it stops working completely to be told I need rewiring work to be done. That gets done and the connection I once had was like dial up from 20 years ago. I spoke to them about what had happened and was told that is what to expect in the basic package and that there were no issues with my connection. Obviously there were as I'm not blind deaf or stupid. I was told I needed to upgrade to a fibre optic package for a decent connection. Stupidly I accepted and I pay £30 more a month for a very slow service, exactly the same as it was with the £17 per month before I needed this 'rewiring'. Only to be slammed with a £50 fee for an engineer to come out which wasn't explained to me at any point at all. Absolutely disgraceful and a big big regret of mine! Avoid talktalk at all costs!! They are a bunch of con artists. The connection is ridiculously poor and the customer service is terrible.”

Helpful Report

Posted 6 years ago

“Simply the WORST company I have ever had to deal with in my life. The customer is never right and it is impossible to speak to anyone in customer services who understands you. They make it a maze for people to come through to the right department and once there, prepare for an hour of being talked too and not being listened too. I am now being charged £102 cancellation fee for a broadband service that didn’t work. They entice you will cheap deals but STAY CLEAR!!”

Helpful Report

Posted 6 years ago

“Unreliable internet, terrible customer service... sign up for hours of your life wasted talking to useless support staff.”

Helpful Report

Posted 6 years ago

“Tried to stop our contract just now due to poor connection. The customer service sounds like an dummy for 1, keep asking us to repeat what we said! And 2, she asked us to give 30 days notice to cease the contract says it’s their policy. Fine. But our contract ends on 21/06/2019. She could’ve told me that i can stop our contract on 21/06 but she didn’t. Instead, She put it through and ends it on 19/06/2019 and we will be charged for penalty for those 2 days for breaking the contract and also paying another month fee!!!! This is ridiculous and not to mention the broadband connection is very bad and the router they sent us before didn’t work. Will never use TalkTalk again!!!! What a scam!!!!”

Helpful Report

Posted 6 years ago

“Horrible customer service”

Helpful Report

Posted 6 years ago

“I COULD NOT WAIT UNTIL MY CONTRACT WAS UP. IV HAD NOTHING BUT BAD BAD CUSTOMER SERVICE. I HAD ISSULE WITH THE SPEED BECAUSE OF A FAULT UNDERGROUND CABLE. NOT THERE FAULT BUT TO SOLVE THE ISSUL THEY TOLD ME TO UPGRADE THE SERICVE. SO I DID THEN THE ISSULE WAS WORSE. I WENT WITHOUT INTERNET FOR 7MONTHS AND THEY STILL WANTED ME TO PAY. SO I REQUED TO CANCEL THE SERCVICE AND WHEN MY CONTRACT ENDED THEY HAD NO RECORED OF THIS. I SAID I HAD EMAIL CONFIMING THIS AND THEY DID NOT WANT TO KNOW. SO I WAS LOCK IN AGAIN LONGER THAT I WANTED TO BE.”

Helpful Report

Posted 6 years ago

“customer service is appalling. Was eventually able to leave without cancellation fee, because they could never fix the problem- even after 3 months.....well actually longer, but not the way they calculate it.”

Helpful Report

Posted 6 years ago

“Poor customer service, either they don't understand or can't be bothered to process and coordinate information... Very very poor...no stars would be appropriate”

Helpful Report

Posted 6 years ago

“Please please don't make a contract with this company . The worst in everything . Worst connection, customer service and prices. I almost cried when i was talking to them on the phone regarding slow connection and price rise and unusual bills. I dont usually write reviews but i really feel obliged to warn other people that they may have a heart attack when speaking with them . I am back to sky after 18 months of a real pain.”

Helpful Report

Posted 6 years ago

“home over and over again yet still ended up without internet for weeks. Wrote to head office to complain but no one got back to me. Left TalkTalk ...three times! Shouldn't have been so difficult as I was outwith my contract term. Each personnel failed to successful cancel my account. Last person I spoke to on chat continued to stall until 10pm then said the business is shut. I have been with 3 for two months now and thought i'd heard the last of talktalk but each time I enter into a chat I know i'll end up banging my head against a brick wall.”

Helpful Report

Posted 6 years ago

“My internet went down last Friday night (5 days ago). The best option I could find was to contact TalkTalk’s messaging service, but this was only open until 10pm. So they replied in the morning around 8am. For the next 5 hours they went through a diagnostics process and everything about this service is bad. Here are some examples; 1) They cannot switch to live conversations. Everything has to be done via texts, which makes more complex diagnostic procedures almost impossible, 2) They cannot receive pictures. Surely this would really help? 3) The customer does not keep the same service operator throughout the process - you are switched around. This leads to complexity, long delays and frustrations. Anyway, after 5 hours it was determined that the router was at fault. I expected an urgent resolution from a company valued at £1.5 billion with nearly 2,500 employees and 4 million customers. Especially when my heating, my alarm security system, my television services and my general web service runs off the internet. Surely there would be same-day delivery with onsite help from a business this size? Sadly, no. The process does everything it can to avoid onsite assistance. And the router was ordered for normal delivery. As of now - 5 days later - it still hasn’t arrived and I still have no internet. TalkTalk is blaming the Bank Holiday. Unfortunately I have to travel abroad today and my home will be left without internet making it impossible for me to operate my alarm and my heating remotely. This is shockingly poor and demonstrates why the Daily Telegraph recently reported that TalkTalk has the worst service of all broadband providers.”

Helpful Report

Posted 6 years ago

“Poor CustomerService, Poor attitude, Poor understanding, Poor staff”

Helpful Report

Posted 6 years ago

“Worst internet Provider I have ever been with.... Definitely don’t recommended them by several reasons ... I have been overcharged for pepper bill several times even if I call the customer service and ask strictly to send me my bill information only by email ... last person I have been communicated from the talk talk tell me the reason for sending me Paper bill and state of electron bill is because they don’t have my email address and this is actually funny because He send me email with this information that they don’t have my email. Also they change the contract when ever when they want didn’t even inform you definitely definitely definitely thinking twice if you going for contact with them I count the days before my contract finish and then I’m not gonna stay even one second with them after. Not even speak about how many problems with got of installation before ... on the beginning of the contract”

Helpful Report

Posted 6 years ago

“I'm utterly appalled by the nature of talktalks customer service. Having recently moved to a new home I decided that talktalks internet package was the best value available. My new hub was delivered on time with clear instructions regarding the terms of contract and switch on time. I set up my new hub expecting to wait a few hours before I was connected. After 17 hrs and no connection I had to contact customer support. I was not prepared to get a mortgage to pay for a phone call so I used the live text chat service. Having contacted customer support I explained that I had not been connected, to which I was told that I was still In a queue and waiting for robot (?) To process my order. Less than five minutes later I received an email saying that they are sorry that I have cancelled my order, which obviously wasn't the case. I contacted customer service again to which they said I'd have to reorder a new package as I had not selected a tv package. All I need is broadband and line rental, as stated on the contract I signed up for. It appears to me that the business plan of this outfit is missell packages to people in the hope that people upgrade their package at a higher fee. The advisor I spoke to put the error down to me even though the deal I selected was clearly still available online. Needless to say I am now a BT customer and have been connected hassle free. Avoid this company if you want reliable hassle free broadband!”

Helpful Report

Posted 6 years ago

“Talktalk fibre broadband service is good so far no problems and good value. I suggest if you sign up with talktalk don’t under any circumstances sign up for any extras like tv boost, telephone etc, the reason is should you ever want to make an amendment which involves dealing with their staff your problems will really begin. Firstly I think the call centre may be in South Africa, staff want to be helpful but are totally useless and can be difficult to understand. You need to have the patience of a saint and don’t ask to speak to a manager cos I don’t think there are any. I can’t access my online account, don’t know why but frightened to phone to find out in case I find something I dont want will be added and then start all over again.”

Helpful Report

Posted 6 years ago

“here is one for you,i have internet and phone,internet is fine but the phone as one big problem that they cannot fix.this as been going on for months now gone to everyone you can think of,even emailed the MD without a reply I must tell you.my problem is,i can ring any Vodafone mobile but no one can ring me on my landline from a Vodafone mobile.sad thing is,all my family are on Vodafone and Vodafone or talktalk can do nothing.CAN I ASK ANYONE,CAN I END THERE CONTRACT WITHOUT THEM ENFORCING PENALTYS.AT MY WITTS END NOW.HELP!!!!!!!!!CAREFULL IF YOU ARE THINKING OF GOING WITH TALKTALK”

Helpful Report

Posted 6 years ago

“First class service I'm a pensioner so I had to shop around for the best deal just for the Internet again first class”

Helpful Report

Posted 6 years ago

TalkTalk is rated 1.2 based on 1,606 reviews