TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,580 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll get them closed trust me. Had not been so angry in years. Unbelievable what they allow themselves.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. Was notified about being booked in for a upgrade to Future Fibre broadband via text that I had previously advised I didn't want a few months ago but clearly had booked it in without any consideration to what I requested. Live chat was awful, just kept getting told that because my area a future fibre area they couldn't deal with me as I'm a future fibre customer (which I'm not as my package hadn't been upgraded!) and they gave me a number to a line that was closed. Tried contacting via the number on Facebook and that wouldn't connect. Sent a message via messenger and they did get back to me a few hours later but still couldn't deal with me as they didn't have the system to deal with my request so gave me another number to call which I managed to get through on but the woman I spoke to didn't seem to know what she was doing as she had to keep putting me on hold. I could hardly hear her as her microphone was so noisy and she was clearly getting frustrated with the fact I couldn't hear her so maybe TalkTalk should provide their telephone operatives with decent phones/headphones! The appointment did get cancelled in the end with a weak apology and a very rude and abrupt hang up at the end of the call. Think customer service training needs to be given and respect for customers needs to be learnt without trying to force customers in to getting upgraded packages that they don't want! What a bullying company with no respect for customers at all, I won't be renewing my contract at all....”

Helpful Report

Posted 3 years ago

“Absolutely SHOCKING customer service. Just avoid like the plague. It seems I’ve had the same experience as many on here and OH how I wish I’d read these reviews before engaging with these incompetent charlatans! I ordered future fibre. I rang up to ask where is my installation to be told they cancelled my order! So I reinstated it. I then had to ring up again to ask where my installation was only to be told AGAIN they had cancelled my order! I stupidly reinstated it. I then had to ring up AGAIN to ask where my installation was only to be told AGAIN!!!!!! they had cancelled my order! For a 3rd time! And it was written on my account’s notes that I had reinstated it….but they had just done nothing!!!!!!!! All of this with over an hour of combined sitting on hold. I just can’t believe how bad they have been!”

Helpful Report

Posted 3 years ago

“Bad customer service and extremely dodge mis-selling techniques used mid-contract with offers of "free upgrades" which are not free and extend your contract. 8 separate communications (1 a doorstep visit) about taking up free upgrade but there is no free FTTC to FTTP upgrade on the phone number they say to call. Phone and webchat is useless - they will only tell you to restart your router if you have issues. Customer services forum is better for support but takes days/weeks to resolve service issues and has software problems of its own. Routers have had known issues for a long time but fixes are not forthcoming - normal people with no technical expertise will not be able to navigate these things. Bad ISP for the vulnerable, sick or busy. I have reported to ICO and OfCOM”

Helpful Report

Posted 3 years ago

“Scammers. Charged me for a full years use of Wi-Fi before I could cancelled then four months later they’re still billing me as payment was ‘late’ wouldn’t go near them EVER AGAIN. CUSTOMER SERVICE AGENTS ARE TERRIBLE AND DONT UNDETSTAND A WORD YOU SAY!! Terrible!!”

Helpful Report

Posted 3 years ago

“What a RIP OFF company, trying to charge me for a whole year contract cost for a phone line that doesn't even exist, Openreach engineer confirmed that there's no phone line installed in the premises, but talktalk still wants to charge me for it, extremely nonsense and super rude/poor skills customer service, just wondering what qualifications or skills dose talktalk requires to get a customer service job?!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting ridiculous customer service experience ended up cancelling the contract. Router never arrived 3 Days attempting to sort it out finally got to speak to someone who understood after telling them we were cancelling the contract....Unbelievable phoning on behalf of an elderly relative, poor thing had to verify that she was the account holder 5 times,she could barely breathe bless her. 4hrs on the phone achieved nothing. Good bye Talk Talk and good riddance...”

Helpful Report

Posted 3 years ago

“Absolutely useless service WiFi doesn’t work they paid me more money in refunds, then charge me to leave , not helpful in any way avoid like the corona virus not sure which one is worse gordon paterson”

Helpful Report

Posted 3 years ago

“Agreed contract at £20/month, 18 months. It's all in writing. Currently six months into being overcharged at £36.95/month. After six months and £118+ of over billings, the best they seem to be able to do is offer a more expensive contract at £21/month with another 18 month time limit. Clearly in breach of contract and I'll never use them again.”

Helpful Report

Posted 3 years ago

“I am waiting on an engineer coming to fix my internet after being told to be home from 8am to 1pm, no one showed up, this is not the first time this has happened. This company don't care about their customers, don't use them you will end up very frustrated, when I call they say they are too busy, call back later and hang up.”

Helpful Report

Posted 3 years ago

“Absolutely awful. Repeatedly not having engineers show up when we’ve stayed in all day. No one on the phone understands or know answers to questions. Takes 45 mins to get through then you get cut off. No one calls back. I currently have no internet 12 days after moving house, no indication of whether we will ever get it, no one with any answers on the phone and a bunch of exposed wires in my hallway. So frustrated they brought me to tears as so much of our work this week is being jeopardised.”

Helpful Report

Posted 3 years ago

“No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed”

Helpful Report

Posted 3 years ago

“Awful customer service, completely useless. Cancelled my broadband since they refused to send an engineer to set it up. I was waiting more than a month and my partner lost her job because she couldn't work online. Frauds.”

Helpful Report

Posted 3 years ago

“Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed. Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract. I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service. He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get". When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone! The advisor REFUSED to terminate my contract and hung up the phone on my face. Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes. Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.”

Helpful Report

Posted 3 years ago

“Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband). Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk. Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives. I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support. Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.”

Helpful Report

Posted 3 years ago

“I got the Acc. Number: 1013113079 in March 2020 for 18mon... but I want to cancel since I LIVE abroad since March 2020 lockdown. I spent too much time ... trying phoning, cannot reach you, the live chat is useless, no email communication (all no-reply), even cannot access my online account from abroad accounts are blocked. After months of searching, I found a TalkTalk complaint email on google, but your reply redirected me to my blocked account. There is no way to cancel from abroad. I had to stop direct debit .. But even NO cancellation for no pay!!! Please CANCEL, do not renew.”

Helpful Report

Posted 3 years ago

“Everything. Slow broadband. Zero customer service. No compensation. Competitors cheaper. You can't cancel even if you want to.”

Helpful Report

Posted 3 years ago

“Awful, awful, awful customer service. Called up for a response to a very VERY basic question. Still on the phone now over an hour later after they messed up and have overcomplicated our entire issue. We are on hold to speak to the 10th person so far... I would have gotten just as far asking my toaster!!”

Helpful Report

Posted 3 years ago

“I will stay away from this firm once my contract is over. They are the biggest scam ever. Horrible internet connection. Horrible service all round. I still try and figure out how they still tuning with so many unhappy customers. Shocking.”

Helpful Report

Posted 3 years ago

“The worst for customer care & service! Applied for switch to another provider. Talktalk blocked them taking over the line… twice!!! New provider had to install a new line & that forced me to do 30 days notice instead of switch. Customer service don’t understand or care & I’ve still got the damn talk talk account. So now I’m paying 2 providers and talktalk have proven to be useless liars when it comes to trying to leave them. Ombudsman next!”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,580 reviews