TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,569 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is ridiculous. Their attitude stinks and their lack of knowledge of their own products is astounding”

Helpful Report

Posted 3 years ago

“If you are working from home, then Talktalk is absolutely not for you. If you are looking for a trustworthy billing system that doesn't keep charging you extra and hidden charges every now and then, then look for another provider other than talktalk. If you are too busy to keep calling customer service to complain either about broadband service blackouts or slow speed or unfair charges then Talktalk is not the right choice for you. I spent a couple of years with Talktalk when I was living in my previous home. I had several problems with the speed and stability of their broadband service but I was very patient with them and I did not mind to keep calling them to complain and fix. I spent hours running online tests with them on the phone to fix technical problems. But it was OK for me because I was not working from home at that time. Recently in march 2021 I moved to a new house where I started working from home. So I upgraded to fibre optic Broadband of 38mgb speed for £22. I asked them if my old router will be able to provide me with the fibre optic speed? And they confirmed it is compatible. During my 1st two months I had the worst broadband service I ever got which it was even worse than my ADSL service I upgraded from. Speed used to be 3-4 mgb in average. My work was badly affected. And I spent hours running online tests with thier technicians on the phone, connecting the router to the laptop, changing the channel , opening the socket that router is connected to, ... etc. Finally they decided to send an engineer who came to confirm that the problem in the old router which seems not fully compatible!!! Engineer said that I will not be charged for this visit as the fault discovered was in one of Talktalk equipments. He ordered a new router for me. After the new router arrived, the speed improved to around 16-17 mgb in average but it is still faraway from their guaranteed speed that they promise to provide which is 36mgb. but I said fine as long as I can execute my tasks without problems. However, I still had some broadband blackouts and absence of service on a daily basis or every other day but I got used to it. Last week, when I was checking my bank statement, I just realized that Talktalk is charging me £24.5 a month not 22 as the contract stated. Furthermore, I discovered that they charged me an extra £40 for the visit of the engineer! I called them, and thier automated service mentioned that they have a high volume of callers (definitely high volume of unhappy customers) so that they adviced to contact them via chat service on thier website. I spent 2 hours chatting with bots and customer service assistant before the assistant promised to credit my account with the £40 they charged for the engineer visit! But he said he can't do anything to the increase in my monthly payment that they just incurred only 2 months after my contract started. Why? Because We sent you an email informing you about this increase. I told them that my preference way of being contacted is SMS not email, And the emails you sent is going to the spam anyway, And that's why I did not see it . Anyway, I told him if you can't do anything about it ,can you please put me through someone who can? He promised his manager will call in 24hrs. No one called at all. I called back, they told me your only option just to wait till the end of your contract or you if you are willing to leave then you have to pay the termination fees! I felt I've been scammed. I'm paying more for a service which doesn't meet the standards that they are promising to provide. Can't wait to leave this nightmare. Not recommend at all. Absolute waste of time, effort and money!”

Helpful Report

Posted 3 years ago

“Shocking company who simply can’t be trusted or provide a decent service. They beat you with attrition, keep stalling calls to stop you complaining. Eventually had enough and had to make several calls all of which were 45 minutes or more. Each time was told they would fix the issues of slow speeds and constantly dropping out. Told to leave the router on and would be resolved in 72 hours, then someone would contact me. The issue didn’t get resolved and nobody contacted me. Spent several more lengthy calls over the next weeks and then they agreed to send out an Engineer. This eventually resolved the issue. Was told someone would ring me with a compensation figure. Nobody rang. After another lengthy call by me , around 90 minutes they insulted me with a refund of £7. This despite the call handler stating that all my stress and lengthy calls would be taken into consideration. A bunch of liars.”

Helpful Report

Posted 3 years ago

“Worst company, do not use. All operators are foreign and do not understand and correctly process requests, did not cancel my account, later accepted the fault and told me it was resved and account closed. Then passed to debt collectors, despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the info. Plus- APPALLING Internet connection! The worst in UK.”

Helpful Report

Posted 3 years ago

“COMPLAINTS NOT LISTENED OR NO ABLILTY TO BE MADE - I have been trying to make a complaint, i have been promised call backs but every time i ring up i keep getting bounced from international call centre to international call centre - they don't seem to have any UK representation when it comes to customer service (i bet they have one for billing) until eventually the phone gets put down or the promise of call back within 24/48hrs by a manager - AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Stay away from these guys please - do not use them”

Helpful Report

Posted 3 years ago

“Shocking customer service”

Helpful Report

Posted 3 years ago

“Immoral and unprofessional behaviour from Talk Talk... They write to my 88 year old mother (who has had her contract for some 6 years) telling her that "We've got some great news. We are upgrading your service at no extra cost" as she is being moved to fibre... also that: unlimited UK calls boost is being added at no extra cost and previous landline inclusions are still valid too. No extra cost is mentioned several times... sounds almost too good it be true... It was... What they really meant is that we are changing your contract (as the previous one doesn't exist anymore) and will be charging you £14 more a month for unlimited UK call boost and your previous landline inclusions no longer exist either... so your bill will now be between twice to three times the previous cost! In fact, it should have also added; you now have a completely different contract... and we aren't telling you what it is or what's included! It took two hours on the phone to Talk Talk to establish what had happened... Apparently the letter that was sent out "wasn't comprehensive enough"... personally I would say that it lied! I was actually told that when the letter was received we should have contacted Talk talk to find out what it actually meant... words fail me! When I first contacted Talk Talk, about the additional £14 charge (for unlimited UK calls boost) and had it removed as it clearly wasn't free (they wouldn't refund the previously paid cost). But I then discovered that the previous landline inclusions didn't exist anymore, so the bill went through the roof! Managed to claw back a little of the additional cost from them... Lying letters, no communication on what is actually happening and the implications, not telling you what's in your new contract, not taking any responsibility for the cock-up they caused, denying the actual reason until it became obvious... grrr! I had to sort this out as my 88 year old mother wasn't able to understand the Indian call centre or stay on the phone for the length of time needed. (Don't get me started on Talk talks controls for acting on behalf of my mother: first time, I removed the £14 with no controls, second time couldn't do anything; told we needed to set up a password, next time told that didn't work, but then it did, now need to fill in Nominated user form. Absolutely useless company on control processes!) Customers: if you are thinking about going with Talk talk, consider if you really want to go with a supplier that lies to a customer to the degree that that they have above, a totally dishonest company... this has to be OFCOM reporting territory! Talk Talk: Why not just be honest on what is happening, don't lie, just tell the truth and let your customers decide what is best for them... it almost sounds like your marketing department has taken lessons from a Brexiteer :)”

Helpful Report

Posted 3 years ago

“I was told a engineer would call between 1pm and 6pm to install broadband and TV box.No phone call or message to say it was going to be a no show.Trying to talk to somebody from talk talk impossible.”

Helpful Report

Posted 3 years ago

“Please stay away. They have made the past year one of the most stressful. Never a good connection. Always charge you for the engineers. Random blackouts all the time. No internet every Sunday at 00:00 - 01:00, and they are doing nothing about it.Router needs constant restarting. Their support is bad. WHAT AN ABSOLUTE JOKE OF A COMPANY”

Helpful Report

Posted 3 years ago

“Below appalling. ZERO STARS. Mind bogglingly protracted & unhelpful "Technical Support". Yeah, they have the audacity to call it that. They're about as clued up as a 4 year old. I woke up to no internet. Checked my Archer router log to see that Talktalk's DHCP service is not responding. Easy fix I thought, web chat with Talktalk and they would see a server fault and away I go. Er, no, not at all. After over an hour on their web chat, two different people, because first one just ended the chat, I was still no further forward. Long waits for replies and all I was ever asked was security questions. I had to give up. They had ridiculously made up names and clear to me that they were having more fun keeping me waiting and seeing my frustration than anything else. Customer support? Either a Talktalk policy or nothing in place to monitor and give a professional service. They honestly just don't care. It's all about the money, period. They even told me that because I wasn't using their Huawei broadband router, that they could offer no support. What? I don't need router support, my router is working fine. I value my privacy thanks and I don't need a router that they monitor. Also their 'super' router only has a 100mb ethernet port. Not that super then, so plugging in my access point which is at the end of my building would be throttled.”

Helpful Report

Posted 3 years ago

“The worst customer service ever!! Sent an engineer to install city fibre but didn’t provide a router and our business is now without internet!!! AVOID AT ALL COST!!”

Helpful Report

Posted 3 years ago

“TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED. I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover. Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation! I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months. When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me. The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper. Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name. Their customer service is a waste of time as complaints remain unresolved for months”

Helpful Report

Posted 3 years ago

“worst company for customer service i have ever experienced appalling. rude rude staff who lie about anything they can. lie about when you will get your internet and the reasons why you dont have it . transferred from person to person having to explain your situation over and over again to different idiots for your entire day”

Helpful Report

Posted 3 years ago

“Everything went wrong and continues to go wrong. The worst customer service imaginable and wrongly took over £100 out of my account to add insult to injury. Have to be on the phone for ages to try and get anything put right and even then it never happens. Hope they go bust. Shambolic idiots.”

Helpful Report

Posted 3 years ago

“Absolute joke scammers I complain 5 weeks ago about slow speeds I checked with code of practise if not solved in 30 days your allowed to leave without fee now I've left they sent me a letter with £100 fee . They took £65 pound out my bank account for a master socket that was faulty without my permission they said nothing about a charge until they found out I was switching to another provider . How the hell is this company allowed to do this with so many bad reviews I will be seeking legal advice on these bandits .”

Helpful Report

Posted 3 years ago

“For gods sake do not go with this company,very bad customer service they tell lies to you in order you to get off phone..They do not call you back you on phone for hours and nothing is done,the language barrier is dreadful unable to understand anything..I have now gone to a UK company italk and Im so pleased to be getting rid TALKTALK,just dont bother appalling”

Helpful Report

Posted 3 years ago

“I called Talk Talk on the day my contract ended. I waited until it ended to switch because the information was that there would be penalties for ending the contract ahead of time. I asked if they had a deal for me that was better than the one recently offered and no, the good deals were only for new customers. I told them I was leaving then and confirmed that I did not have to do anything else. They assured me that the new company would contact them and all was good. I then got a new bill from them so contacted them today and spent 2 hours on the support chat site with them because they have no record of my previous telephone call. They seem to hold me responsible for them not keeping a record of the call. At the end of the 2 hours I was told that I needed to give 30 days notice and cannot speak to them until tomorrow morning. Once again, it seems the customers have to do all of the admin work and use their own time (which is money) as Talk Talk do not seem to have an internal communications system. So I’ll spend time tomorrow trying to call but suppose the call is also not recorded, as per the one on Tuesday. The two hours spent was just trying to get confirmation that my contract had ended, and I was passed to another department for that and still did not get it. Worse customer service I’ve encountered in recent times. Would never use them again and would definitely advise against anyone else using them.”

Helpful Report

Posted 3 years ago

“Worst supplier and customer service ever. They have no clue what they are doing. Its been over a month that I have been calling talktalk. Longest wait times ever, they have no resolution to my problem, they keep transferring me from one team to another. Eventually they have asked me to take a new connection with them and cancel the old account as they can't offer me a solution as I am an old customer and my account type is dated. I have been with them for a year, how dated can that be. When I called Sales for a new connection they said they do not provide service in my area. How come I have been on their network for a year then. They never cease to surprise me with crazier statements everytime I call them.”

Helpful Report

Posted 3 years ago

“I wish I could give a 0 because one star is way to much to be given to a ridiculous so called « internet provider » , it’s customer service & their useless incompetent « engineers « . Signing a broadband contract with Talktalk is like signing indefinite contract in Hell..so sick, greedy and not professional at all. They know one thing which is to take the payment on time even if a proper service is not provided. It’s rubbish and their customer service is ridiculous. It’s a nightmare calling them because you won’t the help needed. I have been without internet for a longtime and I had to call them several time to get an « engineer « who made us wait for many hours and did not make on time and when he came he did everything he knows to cheat and lie to make the useless Talktalk charge us for a visit of cheater who claimed that we did not give him access which IS NOT TRUE!! Im so angry at myself for choosing Talktalk in the first place and frustrated and sick because of what happened today. The Engineer came and waisted our time and done nothing, said nothing, disappeared for a while ..came back again and at the end we received a text message saying that we have to be charged 65£ for A MISSED APPOINTMENT. God knows what he put in that report to encourage them to charge us for a job that has been done and people who got sick the miserable service….”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,569 reviews