Name: TalkTalk
Rating: 1.18

“Avoid Talk Talk at all costs. Ok provider until you try to leave and then bullying, nasty and unhelpful.”

Posted 4 years ago

“I started by going into live “Chat” to complain that my claimed speed for 35 – 37 Mbps was in fact 13.6, and what could they do about it, please. After 1 hour and 30 minutes - yes! 1 hour and 30 minutes! - they got me a new contract for 140 Mbps for £39 per month. A friend told me that this was not good enough, as it was excessive for civilian domestic use, and all I needed was for TalkTalk to provide what they had indicated in the first place. The following day I telephoned and spent 40 minutes with someone who had an almost unintelligible accent to come up with an improved offer. She said that she was from the “Better Deal” Department. There was much confusion about the start date and end date, and what was included and what was not. The woman seemed unclear as to what she was talking about and said that calls to UK mobile numbers – those starting with 01, 02, 03 and 0800 – would be included free. I then said that UK mobile numbers usually started with 07. “Just a moment while I check”. Unbelievable!. This took another 43 minutes. In other words, it took best part of THREE HOURS to deal with a complaint that the speed was not up t spec, and that they were in breach of contract. I asked for a draft of the contract by email and was told, “We don’t send out emails”, although they do so every month. When I did get an email of the contract, there were no dates on it!. How can anyone fail so dismally to perform such a simple task?”

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Posted 4 years ago

“First off I'd like to say I'd of given 0 stars but 1 was the lowest it would let me choose! Now what can I say about this horrendous company?? Ripping off vulnerable elderly people, GDPR breaches, pathetic customer service.... the list goes on! Charging an 86 year old vulnerable woman for broadband since 2017 yet only sending a router out in Feb 2021!! Being advised that the customer doesn't need the Internet so doesn't want a router, but sending 1 out anyway and putting a charge of £50 on for said router! 4 hours on the phone with idiots in the billing department, managers even more useless than the advisors! Cancelled the service, was told a manager would call us back to discuss issues, these phone calls never happened! Told a prepaid label would be sent when final bill was sent to send back the router. Charges still on the bill for the charger! Charging vulnerable customers almost £3 to recieve 1 piece of paper with the bill on it?!! Never heard of any other company charging vulnerable customers for this! Last but not least, 3 separate staff members accessing her account without the required security checks. AVOID!!! AVOID!!! AVOID!!!!”

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Posted 4 years ago

“If i could I would give this company no stars. I have never dealt with an incompetent group of people in my life, and I am no youngster. I first reported a fault with my internet Jan 16th 2021. I went through all the test and unplug this and reset that. I called numerous time and all but one advisor was from South Africa. I had trouble understanding them and they certainly could not do the job properly. I always had to chase up the fault nobody came back to me. I have spent hours on the phone. I explained 4 weeks ago that the fault was with the line/box, and not the phone or the router. They still would not listen. I called again this week again, Thursday. they have agreed to send an engineer ( Open Reach ) out to my home, the fault is within the internal box. I asked for compensation and have been told this will take place in 30 days. OK. Now it starts to get interesting. I had an email today saying due to the fact I had not called or contacted them in the last 28 days they were going to close the report. 2 hours ago I had a call on the land line with the same accent as those I have spoken to in South Africa, telling me my line had been hacked I had be the victim of syber crime. I was requested to do some testing with him ( Scammer ). This must be an internal job. It is disgusting the service and the way this company treats its customers.”

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Posted 4 years ago

“Wouldn't recommend at all. I cannot describe how much they've upset me. They could not install the broadband on time and still wanted to charge me for a non-existent service afterwards. They said over the phone that everything was disconnected and there was nothing for me to pay, yet kept on sending me bills via email. Customer service agents did not or could not put me through to anyone in the upper echelons so that I could quickly resolve issues. I'm now having to wait hours or days for someone in the complaints department to call me. In terms of the disconnection, up until today - they did not have the courtesy to send me a letter concretising what they said over the phone. They've had me going around in circles.”

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Posted 4 years ago

“Worst customer service I've ever experienced.”

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Posted 4 years ago

“Bad is not even the word to describe the overall service. Extra fast internet absolutely slow, when moving house, weeks waiting for anyone to sort things out, "technical problems" each time I want to login to my account. When told them I'll be leaving they told me I can't and gave me a different offer- I had 2weeks to change, and because swapping the provider is legal in the contract I've swapped, before the deadline, I've also phoned them on the last day, to double check everything. Now 2months later talk talk charges me 245f for the services I've never had.. there's even a charge for "homeowners setup fee"-60f. How magical..huh, when no one set up anything, no engineer has ever been here, I've never used their internet since the move as I'm with Virgin...yet talk talk claims I'm with them...hmm... interesting. If you're thinking about going with talk talk and have them as your provider.. don't..Simply don't because the customer service will conveniently "forget" to write on your account that you've left them (that means less customers, and less money for them doesn't it?) you will pay for something you've NEVER USED...and for set-up that never happened, your account will never work, and you'll be frustrated. I'm not saying Virgin in better,.no they are not... but wow..Talk Talk you have some "balls" to charge customers like that, oh...and then send you letters from other companies to take money for them ! Yes, that was how I've found out I "owe" them 245f! No letter, no email, no phone call..no nothing-...but hey.. according to them I'm their customer..right?! So why sending someone else ... Absolutely DISGUSTING. Absolutely AWFUL. And...even if you read the small print and do everything "by the book" they'll tell you otherwise, charge you and not even contact you. DISGRACEFUL. and waiting time... prepare for at least half of your day to be wasted ..”

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Posted 4 years ago

“Terrible recent experience, I lost about 20 hours of my life on live chats trying to cancel with them. The lie, they cheat and they go back on their word. Its all a total scam. Within one chat I had to ask repeatedly over 20 times (over 2 1/2 hours) for them to cancel my contract. And then, surprise surirse, it 'didn't work' on their computer! Imagine that as a face to face interaction at a customer services desk in a shop, it would never happen. I'm also suspicious about the 5* reviews on here, they are all worded similarly and always name the advisor. I can't believe that anyone has truly had a 5* experience with them. I was told I would receive a bag in the post to return my equipment..still waiting 4 weeks later. Please, please, please do not sign up with them. Particularly if you are a vulnerable customer / have communication needs, I cannot imagine how difficult/impossible this process would be for someone with additional needs.”

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Posted 4 years ago

“3 hours on the phone and counting. An absolute disgrace.”

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Posted 4 years ago

“It is literally IMPOSSIBLE to resolve any issues with their agents. They will regularly lie to you just about anything and you end up paying for services you never had or they will leave you with no internet access...and will still charge you for it!!! Tried to get my money back - also impossible!! STAY AWAY from this outrageous "service provider"”

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Posted 4 years ago

“Pathetic company who will not talk if there’s a problem”

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Posted 4 years ago

“1 star is still too many stars. i have tried to change the ownership of my internet since January 2021 - Still until today, whenever I call to see why it hasn't changed, nobody understands nor can update me on any escalations and I get continually advised just to send in another changing ownership form, which I've now done... 4 times... Yet still my ex-partner is using the internet and I am paying for it to avoid late payments. - It's actually disgusting how no one has correctly listened to me, nor to be honest do they seem to give a sh*t about my circumstance. It is hands down the most disgusting cancerous vile service I have eve received. I literally have no hope at this point, they're so thick, it's actually unbelievable, and I actually hate saying this, because I'm sure the call centre staff are people like you or I just trying to pay for their lives.... but Jesus if I could go back in time and warn myself about ever signing up with this company i would... It has caused me so much stress, I can't even describe - i Wrote a formal complaint about 4 weeks ago now, heard absolutely F*** all. RUN WHILST YOU CAN!”

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Posted 4 years ago

“The worst provider and customer service in the world! They sign you up and check for the bills but if they don’t provide what they have promised they start going in circles and only lie! They are a waste of money and time”

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Posted 4 years ago

“Talktalk made me want to jump off a bridge and end it all, following 6 phone calls over 4 days totaling over 7 hours, the account is still not cancelled. I was number 70 in the queue and stuck it out until the end, explaining to every person (in real life) over that two hour period that I'm staying on the phone until they answer. Spoken to over 16 different people, each more dumbfounded than the last. Genuinely more intelligence in a tin of biscuits. How many bad reviews before people stop buying their rip off services and they start taking on staff that know more than my dog about broadband? Pretty ruff service and a dogs dinner of an experience. 100% worse then a prostate exam and on par/only just slightly better than root canal surgery.”

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Posted 4 years ago

“Shame you can't leave no stars. Have just spent over an hour with them trying to sort out a home move. Been passed from department to department only to be cut off. Avoid them at all costs”

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Posted 4 years ago

“Replying to you, Talk Talk: Yep talk talk, in reply to your preformatted response, yes I contacted you, you are very short from the true are you not! Now around 7 complaints for lack of services. Services no longer working: Services I was still paying for not available for more than 3 weeks, stoping me zooming with my family and friends and stoping my wifi security cameras working not a nice place to be when alone and elderly, is it not? Threatening behaviour: Carry on sending me letters to tell me than if I leave you i will need to pay you over 95 pounds! Fraudulent requests: Sending me requests to emall you back my security password to prove who i am such as password and other security items which are financial and would compromise my banking details Telling me I will get compensation but refusing to confirm in writing Billing/accounts located in the Philippines: Talk Talk billing is located in the Philippines, and all those emails to ask me my password and financial details were sent by them, they reading their preset answer from text giving to them so one cannot have a decent conversation with them Consequently I really would rather prefer paying to free myself from Talk Talk very negative attitude and lack of services and they are based mostly in the Philippines! Would I recommend them? Absolutely not!”

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Posted 4 years ago

“It is disconnected every 10 seconds, I cannot even listen to the radio which is publicising them without a cut off. Big error”

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Posted 4 years ago

“32 minutes on Chat. I am moving property, talktalk TV has been added on and there is no function to delete it. I have now been told I cannot delete this service until I have moved property. I am wasting time. I can imagine alot of people forget to do this, as they have so many other things to deal with when moving. NOT IMPRESS TALKTALK.”

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Posted 4 years ago

“Keep away from talktalk😞 AVOID😡. TALK TALK THEY DON'T EVEN DESERVE 1 BAD STAR😱SERIOUSLY AVOID AT ALL COST. CRIMINALS. I don’t even know how they operate in United Kingdom 🇬🇧 Surely the numbers bad review is enough for the government to close them down. I’ve never seen a company operates more evil than talktalk other than Bailiffs. 😂 I spent up to four hours talking to them every single month for my payment to be adjusted correctly! Sad 😔 At the end of every conversation I get that assurance that there is a note left on the screen for next month but it never 👎🏼 happens. Evil 🦹‍♀️”

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Posted 4 years ago

“Keep away from talktalk😞 AVOID😡. TALK TALK THEY DON'T EVEN DESERVE 1 BAD STAR😱SERIOUSLY AVOID AT ALL COST. CRIMINALS. I don’t even know how they operate in United Kingdom 🇬🇧 Surely the numbers bad review is enough for the government to close them down. I’ve never seen a company operates more evil than talktalk other than Bailiffs. 😂 I spent up to four hours talking to them every single month for my payment to be adjusted correctly! Sad 😔 At the end of every conversation I get that assurance that there is a note left on the screen for next month but it never 👎🏼 happens. Evil 🦹‍♀️”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews