Name: TalkTalk
Rating: 1.19

“Terrible recent experience, I lost about 20 hours of my life on live chats trying to cancel with them. The lie, they cheat and they go back on their word. Its all a total scam. Within one chat I had to ask repeatedly over 20 times (over 2 1/2 hours) for them to cancel my contract. And then, surprise surirse, it 'didn't work' on their computer! Imagine that as a face to face interaction at a customer services desk in a shop, it would never happen. I'm also suspicious about the 5* reviews on here, they are all worded similarly and always name the advisor. I can't believe that anyone has truly had a 5* experience with them. I was told I would receive a bag in the post to return my equipment..still waiting 4 weeks later. Please, please, please do not sign up with them. Particularly if you are a vulnerable customer / have communication needs, I cannot imagine how difficult/impossible this process would be for someone with additional needs.”

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Posted 4 years ago

“3 hours on the phone and counting. An absolute disgrace.”

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Posted 4 years ago

“It is literally IMPOSSIBLE to resolve any issues with their agents. They will regularly lie to you just about anything and you end up paying for services you never had or they will leave you with no internet access...and will still charge you for it!!! Tried to get my money back - also impossible!! STAY AWAY from this outrageous "service provider"”

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Posted 4 years ago

“Pathetic company who will not talk if there’s a problem”

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Posted 4 years ago

“1 star is still too many stars. i have tried to change the ownership of my internet since January 2021 - Still until today, whenever I call to see why it hasn't changed, nobody understands nor can update me on any escalations and I get continually advised just to send in another changing ownership form, which I've now done... 4 times... Yet still my ex-partner is using the internet and I am paying for it to avoid late payments. - It's actually disgusting how no one has correctly listened to me, nor to be honest do they seem to give a sh*t about my circumstance. It is hands down the most disgusting cancerous vile service I have eve received. I literally have no hope at this point, they're so thick, it's actually unbelievable, and I actually hate saying this, because I'm sure the call centre staff are people like you or I just trying to pay for their lives.... but Jesus if I could go back in time and warn myself about ever signing up with this company i would... It has caused me so much stress, I can't even describe - i Wrote a formal complaint about 4 weeks ago now, heard absolutely F*** all. RUN WHILST YOU CAN!”

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Posted 4 years ago

“The worst provider and customer service in the world! They sign you up and check for the bills but if they don’t provide what they have promised they start going in circles and only lie! They are a waste of money and time”

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Posted 4 years ago

“Talktalk made me want to jump off a bridge and end it all, following 6 phone calls over 4 days totaling over 7 hours, the account is still not cancelled. I was number 70 in the queue and stuck it out until the end, explaining to every person (in real life) over that two hour period that I'm staying on the phone until they answer. Spoken to over 16 different people, each more dumbfounded than the last. Genuinely more intelligence in a tin of biscuits. How many bad reviews before people stop buying their rip off services and they start taking on staff that know more than my dog about broadband? Pretty ruff service and a dogs dinner of an experience. 100% worse then a prostate exam and on par/only just slightly better than root canal surgery.”

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Posted 4 years ago

“Shame you can't leave no stars. Have just spent over an hour with them trying to sort out a home move. Been passed from department to department only to be cut off. Avoid them at all costs”

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Posted 4 years ago

“Replying to you, Talk Talk: Yep talk talk, in reply to your preformatted response, yes I contacted you, you are very short from the true are you not! Now around 7 complaints for lack of services. Services no longer working: Services I was still paying for not available for more than 3 weeks, stoping me zooming with my family and friends and stoping my wifi security cameras working not a nice place to be when alone and elderly, is it not? Threatening behaviour: Carry on sending me letters to tell me than if I leave you i will need to pay you over 95 pounds! Fraudulent requests: Sending me requests to emall you back my security password to prove who i am such as password and other security items which are financial and would compromise my banking details Telling me I will get compensation but refusing to confirm in writing Billing/accounts located in the Philippines: Talk Talk billing is located in the Philippines, and all those emails to ask me my password and financial details were sent by them, they reading their preset answer from text giving to them so one cannot have a decent conversation with them Consequently I really would rather prefer paying to free myself from Talk Talk very negative attitude and lack of services and they are based mostly in the Philippines! Would I recommend them? Absolutely not!”

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Posted 4 years ago

“It is disconnected every 10 seconds, I cannot even listen to the radio which is publicising them without a cut off. Big error”

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Posted 4 years ago

“32 minutes on Chat. I am moving property, talktalk TV has been added on and there is no function to delete it. I have now been told I cannot delete this service until I have moved property. I am wasting time. I can imagine alot of people forget to do this, as they have so many other things to deal with when moving. NOT IMPRESS TALKTALK.”

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Posted 4 years ago

“Keep away from talktalk😞 AVOID😡. TALK TALK THEY DON'T EVEN DESERVE 1 BAD STAR😱SERIOUSLY AVOID AT ALL COST. CRIMINALS. I don’t even know how they operate in United Kingdom 🇬🇧 Surely the numbers bad review is enough for the government to close them down. I’ve never seen a company operates more evil than talktalk other than Bailiffs. 😂 I spent up to four hours talking to them every single month for my payment to be adjusted correctly! Sad 😔 At the end of every conversation I get that assurance that there is a note left on the screen for next month but it never 👎🏼 happens. Evil 🦹‍♀️”

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Posted 4 years ago

“Keep away from talktalk😞 AVOID😡. TALK TALK THEY DON'T EVEN DESERVE 1 BAD STAR😱SERIOUSLY AVOID AT ALL COST. CRIMINALS. I don’t even know how they operate in United Kingdom 🇬🇧 Surely the numbers bad review is enough for the government to close them down. I’ve never seen a company operates more evil than talktalk other than Bailiffs. 😂 I spent up to four hours talking to them every single month for my payment to be adjusted correctly! Sad 😔 At the end of every conversation I get that assurance that there is a note left on the screen for next month but it never 👎🏼 happens. Evil 🦹‍♀️”

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Posted 4 years ago

“Terrible experience. Almost impossible to figure out on the website as to how to get hold of customer svc. Googled and then called tech support, 4 pm on Thursday afternoon I was being advised that their system was undergoing a planned maintenance I asked for customer svc, got transferred, advised that system was not working and that I should call back in an hour and if no answer then 24 hours later. Then began the saga of chat support, restarted my router twice without forewarning that I would get disconnected and that I would have to start chat again. Gave up 2 hours later after my 3rd attempt. This experiment attests to a flawed company culture, lack of basic training and lack of integrity!!”

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Posted 4 years ago

“If you dont have a problem they are fine, then again so is every service provider, 2 1/2 years of an internet connection that ranged from zero to 5 mbs ( thats slow ) got bored of talking to them and wasting two hours each time being told to turn the router on and off etc, yawn, changed to Vodaphone & got a new number, a few issues with billing ( sorted quickly ) and now I have 32 mbs ( pretty fast ) ON THE SAME CABLE, according to Talk Talk it was my equipment, they have no idea what they are doing, Vodaphone have UK call centres & cheaper as it happens, of course now being chased by Talk Talk debt collectors, they can F off, awful company they will go bust just a matter of when, they promised me loads of compensation yer right pigs might fly, AVOID AT ALL COSTS”

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Posted 4 years ago

“We . The company is Tunit have been with talktalk for around 5 years. We have come to change to a cloud system and leave talktalk. Our new provider kept trying to port numbers but talktalk kept rejecting with no explantion. Despite employing our new provider to organise this i called 3 times myself to cancel and port numbers. The first time talktalk said our new provider had to port the numbers to close the account. ( this was not true). The second time was not assisted at all . The third time and only when i asked to go through to customer services did they tell me they kept rejecting the transfer due to an overdue balance. The balance at the time was only its normal due balance although after a month of not being told anything by talktalk was 2 months due. Customer services told me they could not tell our new provider that we needed to clear the balance to close the account and port numbers. So in other words they just kept rejecting it. They then tried to put the onus on myself saying if i had called them they would have informed me. This was not correct as i had called them 3 times and only when i asked for customer services had they told me of why they would not close the account. They also spoke to my new provider numerous tines and could have asked through them for me to call. They essentially on 18/01/21 told me incorrectly that my new supplier would close the account instead of asking me for the balance which if they had i would have happily paid. I disputed what customer services were reading from notes and asked for the recordings of my 3 conversations with them. They said they would listen to them and come back to me. They have not come back with the recordings but instead come back and said they will carry on billing my company until we clear the full balance. I will not be blackmailed due to poor service received and address this fully with Ofcom. I received uncooperative emails from Zoe in customer services. Michael Bromley Tunit (BVS Ltd)”

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Posted 4 years ago

“My mum is 81, year's old she's had no internet or phone for two day's. We tried everything to get in touch with you on your free phone number. As her carer I will be on the war path tomorrow and we will be changing her over to a better more reliable internet provider.”

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Posted 4 years ago

“AVOID AVOID AVOID. TALK TALK DON'T EVEN DESERVE 1 BAD STAR!!! SERIOUSLY AVOID!!! Set up an account as a new customer online via the virtual chat seamlessly with no issues. However after needing to make a change I got back in touch with Talk Talk the following day as I was told to by an agent, once the system had processed me. After speaking to one agent on the phone he told me there was no account despite me having confirmation emails of my order and for the date an engineer was to arrive. I called back to speak to someone else, who told me I had an account but there was an issue with my order and my package was showing as empty! They told me they could not cancel the order as there was nothing to cancel as it wasn't being processed so I wasn't to worry! They would not confirm to me in writing that my order wasn't being processed due to an issue with it or to confirm my cancellation. Have since had more emails confirming the date for an engineer, to tell me my DD had been set up and checking my bank they have set up a DD!!! How this is possible when I was told there was no package to be set up and it wouldn't be processed has baffled me! Spoke to GDPR department to request all of my personal details were deleted from their system, to which they replied they would do but it might take a month, might take 2 months depending what Talk Talk want to do!! I have sent an email to customer service to complain and to reassure me this package has been cancelled and is not going to be processed despite the continuing emails and have had no reply. HIGHLY RECOMMEND AVOIDING, NOT WORTH THE STRESS AND HASSLE! DISGRACEFUL COMPANY!!”

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Posted 4 years ago

“THE WORST!! THE WORST!! We signed up for talk talk and got absolutely no internet. We called so many times and each call takes at least 2 hours being passed on to so many different departments and no-one knows what the situation is. Eventually we spoke to someone who was actually bit helpful and she agreed to cancel our contract early and issue us a refund (which we never received) 2 months after I thought I would never have to speak to anyone at talk talk again I receive an email THREATENING TO SEND DEBT COLLECTORS AND PUT OUR NAME ON A CREDIT FILE! Now we are trying to get this bill cancelled as we don't owe them money. We never received a service. We have lost money by using them. No-one is helping us! DO NOT USE TALK TALK!!! RUN RUN RUN!”

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Posted 4 years ago

“On going problems with telephone and broadband on my Mother's line, she is now deceased.Talk talk won't fix the fault unless I take over the account. They are still taking the direct debit payment. I didn't want to take over a telephone line which doesn't work. This situation is extremely stressful.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

TalkTalk Reviews