TalkTalk Reviews

Name: TalkTalk
Rating: 1.18

1.2 Rating 1,614 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute joke of a company. Have been using their service for 13 months and I have had at least 19 issues with them where my connectivity was lacking. With working from home, having internet is quite important. Have spoken to their awful customer service multiple times and they give me the exact same dumb questions over and over again. 1 week ago I was given a new router (because that was obviously going to resolve everything) and not surprisingly I have already had issues twice. FIX THIS... Im stuck on a contract with you, and I will take action to void the contract if you dont solve this issue immediately.”

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Posted 4 years ago

“Worse Internet and TV provider ever. Been charged for an engineer that came out when I was informed I wouldn't be so now have to wait 48 hours while they investigate. On top of that they want me to buy a booster (£85) so my devices will connect to the WiFi. Roll on March 2023 as I won't be renewing my contract.”

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Posted 4 years ago

“Was with talk talk for 8 year they updated my connection but it did t work for nearly 2 months I had a sick child bed bound with no WiFi or any service called up every day no help at all had me distressed and In tears still nothing went with a new service n talk talk still taking money as I should have cancelled they said absolute joke of a service and people are useless was so disgusted in the way I was treated”

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Posted 4 years ago

“it is so slow and laggy i play fortnite creative on 50 ping we get below avarege download and upload speed cuts out alot and alot of lag spikes not recomended”

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Posted 4 years ago

“I have had no internet for 14 days and now waiting for a router for 10 days - and then they tried to charge me £30 For the router that was deemed by their engineer not to work! They have commissioned Yodel to deliver the router - and yodel keep Saying “it’s with driver” for 10 days! Now I have offered to pick the router up from yodel In belshill a mere 10 Miles away - and I can’t do this but the driver can keep leaving it in the depot. Now talk talk purchase these courier service and cannot use anyone else apparently - they have now ordered a 2nd router - put through the same courier - it Defies logic - I would Have been quicker getting another provider -”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Don't even consider TAlktalk, bad service, rude customer service, they will increase price within weeks taking on contract so called no mid price increase guarantee.”

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Posted 4 years ago

“Appalling company worst company I have had to deal with. Mike”

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Posted 4 years ago

“I have been a member of Blue yonder, Sky, Virgin, BT, No problem. But now I have joined Talk Talk! biggest mistake. I have spoken to many of its support staff as to why cant I sign in to my account? not one has tried to help me as I am now tied in for 18 months. DONT JOIN THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Sold TalkTalk, Open Reach installed my Broadband, Phone and TV on the 9th July. The following week we had a downpour, out went the Broadband, over 9 hours passed ''we are working on the fault'' the following morning still not fixed, then it's time for the worst experience ever ''phoning customer services, only services should be removed and call it ''no help for customers'' first rep after no idea how long cut me off, I rang them back, time to work through the script again, I had enough ''just get it fixed'' and I hung up this time. I go out this week and buy a TV, time to connect, no this don't work, TalkTalk box not adding channels, rang customer services, first rep cut me off, rang back 3/4 qtrs. of a hour listening to some lady reading the script again, question after question, do this, try this, look I said it is not working arrange for a technician to visit me, I just have to ask you, no, no, no just stop, stop reading your script, tell what time is the visit, I repeated this over and over, what time, at last it registered, tomorrow between 3pm -to- 6pm, great bye. This morning I receive a text, technician absent, looking to arrange another technician to call, I left a message on voice mail at the number given in the message, don't bother calling, I have had enough. Called Virgin and I'm having them install next week. DON'T EVER AGREE TO HAVE TALKTALK, they are useless.”

Helpful Report

Posted 4 years ago

“Attempted two phones calls in the cooling off period to cancel. Now going through a complaint process because both times they hung up and didn't leave any notes. Wanted to cancel because their service is slow and patchy (it crashes if there are multiple devices on) but now want to cancel and avoid because of their customer service.”

Helpful Report

Posted 4 years ago

“After having a very poor experience trying to sign up with talk talk I decided to give them the benefit of the doubt. Big mistake. I have been with them for 6 days and not had internet for 5 of those days. Tech team are utterly useless and have been waiting for 3 days for a manager to call me. If I call in to chase this up both the tech and customer service team refuse to deal with it as they believe it’s not their problem so the only thing I can do now is leave bad reviews in as many places as possible in the hope someone who can deal with both teams will have the decency to contact me.”

Helpful Report

Posted 4 years ago

“Trying to take my mother in law of 92 years to court for non payment of bill of £27 after she cancelled her landline with them, right bunch of wasters and BULLIES!!!!!”

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Posted 4 years ago

“This is worst telecom company which I never met before in my life, 24 months fix contact very sudden increase the price after 6 months.call customer service and ask them should fellow the contact, the person said some other company did so they can do as well .TalkTalk lost all the trust.I don’t think this will survive in the future.”

Helpful Report

Posted 4 years ago

“Customer service is absolutely awful. Will have you connected for a couple weeks at a time but then something always goes wrong and connection stops every half an hour if even. They will then send out an engineer who won't ever fix the problem but will assure you it is fixed. Another 3 or 4 engineers will come out and you will be forever waiting on the problem to be fixed, then for a couple weeks it could be all better and inevitably vicious cycle goes again. DO NOT GO WITH TALK TALK”

Helpful Report

Posted 4 years ago

“One of the worst customer service, will trick you and lie to you, always charge you extra and when you need help or want to contact them they transfer you from one department to another, will waste your time”

Helpful Report

Posted 4 years ago

“Awful company. Internet constantly down and the customer service is absolutely appalling. Rude employees that ask you pointless questions which doesn’t fix anything. Do not go with this company, they’re a joke.”

Helpful Report

Posted 4 years ago

“Just wasted hours on the phone and achieved nothing. Same very stupid trained agents who ask you meaningless questions.I will never in my life return to such horrible services and I do not recommend to anyone. ”Enelle”this agent makes fun of customers she just doesn't respect them.”

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Posted 4 years ago

“Not atall impressed with this bunch of muppets. Internet that disconects every 10 mins. A bill almost doubled due to a late payment charge. ( 2 days late ). Tried to contact to discuss and customer services can barely speak english. Wont be long before i switch providers.”

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Posted 4 years ago

“Sly, Sly, Sly. I'm on a very low income yet you need the internet to function in this day and age. I signed up for an 18 month contract at £22 per month. Low and behold 3 months into the contract the monthly fee has risen to £24.50. According to Talktalk i was informed via email of the price increase however i genuinely can not remember seeing it but that proves nothing. I also confess that i did not look at the whole terms and conditions and now i can't be bothered to because according to them i am tied in to the end of the contract and should i leave i will be charged approx £10 per month for every month my contract still has to run. When you see a price linked with a term length you expect (or at least poor fool me did) the conditions to remain the same such as a 12 month fixed term with British Gas or E.O.N..... Not with this lot. (just look at their offer on uswitch. it looks decent, at first glance) I will see out my contract or i will be billed over £130 for nothing but when it's up i'm gone, NEVER TO RETURN.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,614 reviews