TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,569 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been the worst decision of my life choosing TalkTalk. My internet services was supposed to start from 17/05 and till today I am struggling without internet and these highly useless TalkTalk staff doesn't know when my issue will be fixed”

Helpful Report

Posted 3 years ago

“Rubbish customer service. I cancelled my account with TalkTalk due to slow speeds. After cancelling my account, I paid the final bill, posted off their WIFI box back to them and a month later I got a FINAL DEMAND asking for £18.24 for a late payment recharge! Almost impossible to understand what the person on the other end of the phone is saying. AVOID!”

Helpful Report

Posted 3 years ago

“By far the worst internet provider i have ever used. Every other day at 12pm at midnight the internet drops for a good 25-30 minutes and ofcourse there is NO CUSTOMER SUPPORT at that time. Slow connection, non existant customer service, internet outages every 1 or 2 days. Disgusting, simply disgusting.”

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Posted 3 years ago

“Absolute rubbish service. Don't go with them! WIFI on and off for no reason, no customer service...rubbish”

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Posted 3 years ago

“We'll you have done it again to a vunreble person 80 year old With no phone now for 6 days The person in question has thretond suicide and now one can contact her Rang talk talk and would not do anything about it due to dater protection law So no nears to getting this sorted out”

Helpful Report

Posted 4 years ago

“Awful service they are unable to help you. Don’t use wasted over 4 weeks of my time and I still haven’t got broadband”

Helpful Report

Posted 4 years ago

“We had broadband put in and it was rubbish non existent,we cancelled it and they then passed some larger amount of a bill on to a debt collector, I wont be paying it and the debt collector is constantly emailing me asking for their money and I've told them already that I no longer love in the UK, I live in japan now,they keep emailing me asking for information before they can speak to me,they can pisss off,I wont be paying them kints a penny,disgusting bastadrs,their call centre too why in the fkuc does nobody speak English? They use that communication problem to rob peoples money,I hope they all get murdered”

Helpful Report

Posted 4 years ago

“In October/ November 2020 I contracted a broadband with talk talk online agent, first they sent it to the wrong address. They sent the second one and is without internet and i am the one running after. You called and wait for an hour for them to tell you we will call you back and never called. No that another company take over after 4 months without internet they start chasing me to pay them 300 pounds for a service they never provided. Who does that.”

Helpful Report

Posted 4 years ago

“Tried to cancel 4 times.kept me on the phone for over 30 mins and still no resolution so I cancelled direct debit. They are the worst company I have ever dealt with. I'm surprised they have got any customers.”

Helpful Report

Posted 4 years ago

“One of worse and awful broadband internet service the customers services is very bad they don't listen at all and they are very rude please avoid other wise you going to get stuck for 24 months”

Helpful Report

Posted 4 years ago

“Disgraceful company. Migrated me to a company called Fleur Telecom without my permission - Fleur do not offer an email service!! Had to retain my email address through TalkTalk. Further down the line they (TT) demanded £5 per month to retain the email address although my main contract is with Fleur (who to be fair have been OK with the services that they do offer) Changed my email address to Gmail and tried to cancel the old one with TalkTalk. Had to give my security details 3 times as I was repeatedly put on hold and then transferred. Have cancelled the £5 DD to TalkTalk, and never wish to have any future dealings with what be one of the worst companies in the UK for customer service”

Helpful Report

Posted 4 years ago

“Constant price rises won't give you lowest price deals slow internet can not talk to anyone who is English passed from one person to another if you complain and allways say they can't help”

Helpful Report

Posted 4 years ago

“Been waiting 6 weeks for my service to go live. Had to reorder it, which was expedited to an earlier installation date. That was useless as they took a further 8 days to send the router to me. Now I’ve got everything, the openreach engineer assured me everything is fine on their side, talktalk are still trying to blame openreach as they know we can’t contact them directly. Constantly being told to wait and extra 48 hours for an update. I work from home and this has cost me massively. Easily the worst company I’ve ever had to deal with. Still no service and honestly have no idea if it’ll ever go live, no doubt I’ll be asked to place the order again. Been in contact with CISAS that ensure me if the 8 week mark will is passed then they’ll be handling the complaint. DO NOT CHOOSE TALKTALK!! They’re cheaper for a reason, they’re useless and they don’t care if they resolve any issue for you.”

Helpful Report

Posted 4 years ago

“Left talk talk when my contract was up in December 2020, to only find that they have been issuing me with default after default on my credit score - with no communication from themselves! needles to say, i am taking this further and will be seeking damages. I recommend you avoid at all costs, considering they ignore your cancellation notice and freely default your credit score.”

Helpful Report

Posted 4 years ago

“Avoid like the plague, I wouldnt trust this company to run a bath let alone a Telecoms/Broadband company. We have been dealing with a dispute with them for nearly 4 years in which time I've been lied to, had funds taken from my bank, had no internet and had my data shared with numerous debt collectors. (Incidentally, I owe them no money) Debt collectors generally take one look at my account and then hand it to someone else. Customer Service seem to work from scripts and are largly clueless and due to the fact that English is clearly not their 1st language, they seem to misunderstand conversations which leads to bizzare outcomes and promises.”

Helpful Report

Posted 4 years ago

“Avoid them like plague. Tried to cancel my broadband after having the contract expired over a year ago, and I was moving too. First I was 30 mins into the call - they were not happy that I don't wish to pay an extra month for them. As I don't use the service anymore I do not wish to pay. Other big names do not charge you if you don't use their services anymore and it is reasonable. Well not for them. After getting put on hold for the fourth time I hung up - time is money. I could charge them for not making cancellation easy and wasting my time. I called again after realising that the first call wasn't enough, my account is still active while I clearly expressed that I want to cancel in the first call. So I called again and the only way I could cancel was if I agree with their policy otherwise I can not cancel. I tried to ask for the deletion of all my personal data which I have the right to (data protection act 2005) and I got that refused. I think that's illegal and I am already seeking help from my lawyer. That's corporate scam. I find it utterly disgusting that they are just money centered and making everything harder with their hidden fees. They asked me for every equipment (router cables etc...) they have provided or otherwise they also charge me with £50. Now the router contains information about the computers you connect and if I can not even trust Talktalk with a simple out of date contract cancellation how could I trust them with sensitive data from my computer. Not deleting my personal data is illegal it should never be taken into terms. Their only reason was that that they can't cut of the internet which is a lie - during the pandemic when I couldn't pay they cut it off straight away. Lies lies. Talktalk is simply out there to take your money and put you into a contract you wish you never signed. Not customer friendly at all.”

Helpful Report

Posted 4 years ago

“Appalling company. Avoid. Trying to get customer service to solve a simple problem proved impossible. Cancelled the service and went with sky. Avoid”

Helpful Report

Posted 4 years ago

“Terrible experience! Slow broadband, they increased the bill without any notice. I cancelled and changed to another company and paid all contract termination bills and sent their equipment to them. They kept demanding for money and threatening me with sabotaging my credit score after 3 months of the cancellation. Scammers, greedy and thieves they are”

Helpful Report

Posted 4 years ago

“Talk talk's broadband was ok. However, the customer service is poor. I moved out of the country and even though I called them a couple of times to ask them to cancel my account, they didn't. They contacted me 3 months later via a different company to ask me to pay for a debt for the services that I hadn't been using all of this time and which Ι asked them to cancel for me 3 months ago. When I contacted them, after 3 months, in order to speak to agents, the agents kept hanging up the phone to me. I was on the phone with them for 2 and a half hours. I spoke to 7 different agents which were not quite happy to assist me with my request. The last agent managed to cancel my account and I now have to pay for a great amount of money for a service that I did not use for the past three months only because the customer service was poor three months ago too and they did not cancel my account upon my request.”

Helpful Report

Posted 4 years ago

“TalkTalk spoke to my Nan, a lady of nearly 90 years old. During the course of the conversation she 'bought' call divert to mobile (she doesn't have a mobile), she bought supersafe anti-virus (she doesn't have a computer) and she bought an international calls package (she doesn't dial abroad). That was apparently all in 2018 and they've been charging her for it ever since. She has no idea about these services at all, she doesn't ever remember being asked about them and would never consciously want them. When the family realised she was paying twice as much in her bills and found the reason was all these extras, I rang TalkTalk for an explanation. They could only keep repeating that the phone sales person would have read out the terms and conditions so they did nothing wrong. I was asking them to understand that my Nan is way to old to understand what’s going on and she sure would never consciously consent to buying anti-virus. They didn’t care at all. Hence the very negative reviews. From my point of view they exploited her and it makes me very angry.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,569 reviews