TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,570 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 29th March 2025

Venkat K

TalkTalk 1 star review on 15th March 2025

Lunis

TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with customer services is like have someone inflict mental torture. It’s quite an achievement to create a system this inept. I almost admire the time and effort it must have taken them. Avoid at all costs for your own sanity. Unless you want to hear about living in the Philippines. Which sounds quite nice from chatting to the guys on the Technical support line.”

Helpful Report

Posted 4 years ago

“Literally refuses to let you cancel... I have moved to a new location and want to use another provider, called Talktalk to sort this out. After being tranferred to literally 3 departments trying to convince me to stay, they finally said they would cancel my account and sent me a bag to recycle my router. This was in Nov. In Jan, still receiving bills, I contacted them again, and had to go through the same stupid process of speaking to 3 teams to convince me not to cancel EVEN THOUGH THEY SAID THEY ALREADY PROCESSED MY CANCELLATION AND I RETURNED MY ROUTER. LITERALLY HOURS OF WASTED TIME. HORRIBLE....”

Helpful Report

Posted 4 years ago

“It took two hours to arrange Broadband I was told it would be inserted within 10 days and then only to receive an email stating 20 days, after I had accepted and agreed. I then received emails stating direct debit arranged, date on installement agreed and everything was ok, only to find out that on the day of installation everything had been cancelled on a very lengthy telephone conversation I was told that it had been a computer glitch and it was their mistake however they were unable to rectify this on the day, on checking the reviews this is common and they do this to make you pay more than they stake to upgrade to fibre WiFi, as what they say is that all is in order and then you receive an email stating you have cancelled the order and to rectify this you have to pay extra each month, so in other words you pay twice as much as agreed. This is outrageous. DO NOT USE”

Helpful Report

Posted 4 years ago

“I do not recommend to anyone, avoid this scammers. They lie about very important things and after they say they don't have any evidence. Better to stick to someone trustworthy.”

Helpful Report

Posted 4 years ago

“I signed up to talk talk for TV & broadband however for a technical reason couldn't have it that was 2yrs ago and talk talk are hounding me with debt collection agency for over £200 cancellation fee. They couldn't provide me with a service that was not my fault. Stay Clear Horrendous company. Diabolical customer service”

Helpful Report

Posted 4 years ago

“Charged unfairly £144! I had a broadband and landline contract with with Talk Talk and because lately the internet connection was dropping very often I had to call customer service to cancel however they persuaded me to take on another contract "fibre contract" that apparently would work better and that I would have another 20 days cooling off etc. Because the internet had same issues I decided to cancel the contract being assure over the phone by Talk Talk that there won't be an early exit fee etc. However after another month I received a bill with £144 early exit fee! After calling again the costumer service they said it's the fault of new provider, Virgin Media, because they did not switch within "cooling off" therefore Talk Talk considered the cancellation on disconnection day and not the actual phone call requesting the cancellation. Stay away from Talk Talk!!!”

Helpful Report

Posted 4 years ago

“It's so bad the speed test I tried didn't even work Customer service don't understand you your left with a headache. Don't do it”

Helpful Report

Posted 4 years ago

“AWFUL COMPANY AVOID Switched my elderly parents to Simple Telecom in October. Talk Talk released my parents number too early, so they were left with no service for 18 hours. Then continued billing them! Sent various emails, thank goodness I got my parents to cancel direct debit! Even sent them screenshot of Simple Telecom order but refused to accept my parents had left. My dad who is 89 told them to stop calling and authorised them to talk to me. Guess what they ignored this! Asked for written response to our complaint but never got it. They are required by law to issue a letter of impasse and adjudicator details.. never received. Finally on phone for over hour to a person who barely spoke english, gave robotic answers and persistently put on hold. Said he was the most 'profitable' agent they had? They have now agreed to 'disconnect' my parents, good luck with that one! And waived 'outstanding' charges. Absolutely disgusting. Will report to Ofcom.”

Helpful Report

Posted 4 years ago

“I`ve been on the phone for an hour and a half trying to renew my deal. Different tariffs depending on the customer agent I spoke to. What an absolute shambles, almost lost the will to live!! This company needs some proper staff training”

Helpful Report

Posted 4 years ago

“If there is a definition of a lousy business with careless attitude towards the customers then TalkTalk should be a prime candidate to take the place. During the pandemic I had to get back to my home country and terminate the contract early. I knew about their early termination fees and was okay with them up until the moment when this company started bombarding me with email about "don't leave, stay with us".”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS! They are a con company ! They do a hard credit check with out telling you which affects your credit, the people that you talk to are all from Indian and have no clue who they are working for ! They all read off the same scrip and repeat them selves ! And THE WORST THING EVER ... THEY WILL NOT LET YOU CANCEL WITH THEM ! They lied to me 30 times... said there’s no manager ... there system went down after she was just log on ... you have to be connected to someone else ... I just need to talk to the manager but you just told me I can’t talk to a manger because of COVID lol this company is a joke ! There not a company there more of a SCAM AND THIEFS ... I had to threaten to kill my self to get them to cancel my contract ! That’s how vile this company is ! stay away from these scum bags ! Pay that little bit extra with bt or sky Atleast u can talk to someone in English/England and they are not reading off a script and actually no what there doing also it takes about an hour to get through to somone with talk talk and they deliberately put you on hold for an hour so you put the phone down ! AVOID ! It’s not worth going through the trauma I had with these evil people!”

Helpful Report

Posted 4 years ago

“This company is not even worth half a star! I have been a reluctant Talk Talk customer for a few years. I was offered broadband at a reasonable price and purchased from this company (bad decision on my part). From the moment I had connection the service was average at best. The connection would drop daily and after several calls to them fobbing me off every time I just allowed this to happen (I honestly could not be bothered to try and speak with them anymore). I stayed with Talk Talk (I must have been mad) as I was offered even faster broadband and was assured that the issues I was experiencing would be resolved with the faster service. Unfortunately for me this was not the case and the signal kept dropping daily. I decided to cancel with them at the end of my 18 month contract and attempted calling them again. They would simply not listen to me and again, would try to fob me off. The calls I made to the customer service teams were answered by staff who can barely speak basic English and asking for anything is practically impossible, as they always need to ask a Manager for approval (why not just put me through to a Manager?. Finally, I managed to cancelled 30 days ago and guess what? They are still taking money from my account, even though it is cancelled. I called them and waited 20 minutes to speak with someone. They finally answer and say that they are experiencing technical difficulties and are unable to assist me. No offer to call me back as they stated that they are just far too busy (these are the words of the customer service team). I would strongly recommend anyone looking to use this company think very wisely as I can guarantee you that they will not offer a service that you would expect. Look at the reviews and see for yourself! I WOULD AVOID AT ALL COSTS!!!!! Also, the poor person at Talk Talk who replies to negative reviews - Please don't bother asking me to contact the Talk Talk community. You know that you are completely useless as a company and need to get your act together in these difficult times. HALF A STAR AT BEST .....”

Helpful Report

Posted 4 years ago

“Horrendous. Worst customer service I have EVER EVER experienced. AVOID AVOID AVOID!!!!! You can phone up all the times you want, be on hold for hours, speak to no end of people, email, fill in their online chats, and you will STILL get NOWHERE!!!!! It has now been 11 months since i submitted a change of ownership on the account and still hasn't gone through, and it never will. Now after even more wasted hours I am trying to cancel and of course they still want to charge an extortionate fee. I am now liable for it all despite trying to change the ownership 11 months ago! They promise and promise to look into it and call you back, they never ever do. You can raise complaints and it will do nothing. AN EMBARRASSMENT OF A SERVICE!!!!”

Helpful Report

Posted 4 years ago

“Terrible service, internet never works, awful!”

Helpful Report

Posted 4 years ago

“I wanted to close my account and the customer service was really really bad and seems to have a short temper with customers. Once I got no help I switched to getting help via live chat. They have transferred me to 3 different department with around 15-20 minutes wait in between and still refused to help.”

Helpful Report

Posted 4 years ago

“Terrible company never experienced this amount of problems with any other internet provider. Would definatly not recommend”

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Posted 4 years ago

“Talk talk disconnected my line after paying and renew my contract . Now they left us without internet all Christmas and New Year’s Eve . They made us the 3rd contract instead .”

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Posted 4 years ago

“Talk talk lm never use . Rubbish company. Please don't use this company.”

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Posted 4 years ago

“I payed all my bill but they now trying to get more money after 3 years pass by and now they damaged my credit score”

Helpful Report

Posted 4 years ago

“had problems for months I cannot get any body to speak to me on the phone. talk talk say they have good free help line, total rubbish, if you do not have a mobile you cannot access it. Have I and many others been paying for something you are not providing. You owe us a big refund and a would like mine before I leave. There is nothing in your advertising what says you have to have a mobile phone. My broadband line speed is 0.5 on a good day nearly as fast as a 2nd stamp. if any friends plan on sending me Christmas greetings by e-mail, last post for me 18th.”

Helpful Report

Posted 4 years ago

TalkTalk is rated 1.2 based on 1,570 reviews