Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 603 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

Questions

Metrics

1.1

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 24th August 2025

Taxicode 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On June 17, 2024, I booked a trip for my group of five in a 6 seater VW Caravelle. I paid a deposit ($38.06) and intended to book two additional trips, but the website (THANKFULLY) wouldn't let me put in the correct destination(s) for either of the additional trips... and that's when I came across all of the online reviews for Taxicode. In my booking, I had filled out the luggage section - clearly describing my group's luggage situation/number of bags, and, also, asking for confirmation that the vehicle I booked, and the ones I intended to book, were large enough for my group and luggage. Taxicode never responded to my questions, but went ahead and sent a booking confirmation for a 6 Seater MPV/SUV. At the bottom, in small print it stated: "Your vehicle(s) allows for up to 6 passengers and up to 3 medium sized suitcases. If you have a large amount of luggage please reply to this email before travelling to ensure the appropriate vehicle is provided. If you have more luggage than the vehicle you have requested on the day you may be charged extra." I immediately responded to the booking confirmation email and also contacted them AGAIN on their homepage's "Complex journey" link to seek for answers to the vehicle size and luggage capacity. They never responded. I'm so glad I saw Trustpilot and other review sites who shared their dreadful tales - people who paid only for the drivers not showing up, leaving them stranded, receiving no refund, etc., and left to find alternative transportation. On June 28, I cancelled the trip. Upon cancellation, I emailed twice asking when I'd receive the refund. Taxicode's response was vague and "per our website rules," but never stated anything more and didn't tell me that they weren't intending to refund me anything AND then proceeded to charge my credit card for an additional $47.23 (the day after cancelling)! After my fourth attempt at getting a response, Taxicode "offered" to give me credit for a future trip! My card is now blocked so they can't access it, and I have filed a dispute with my credit card company to handle this situation. "Thank you!" to this community for saving me and my group from using Taxicode and potentially losing even more money. I will never do business with them ever again.”

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Posted 1 year ago

“This company are a scam. Double the price of elsewhere. When I realised that and tried to cancel, they take 55 percent of the price you've paid to cancel. It's basically criminal what they are up to. AVOID.”

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Posted 1 year ago

“Avoid by all costs, they cancelled my taxi 50min before the pickup time. My husband called several times to confirm the booking, to avoid any issues and have a smooth experience coming back home from the late venue. We have not received the refund yet!”

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Posted 1 year ago

“Scammers, rip off. BE WARNED Do not use. Steer well clear.”

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Posted 1 year ago

“Awful!! Avoid them at all costs.”

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Posted 1 year ago

“First booking. Booked for 23.55, taxi was cancelled at 10pm leaving us with few options. 0 stars if I could.”

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Posted 1 year ago

“Real score is 0. This company is a scam, I thought I booked a local taxi but the local looking website was a front for Taxicode making me think it was a local company I knew that I was booking. the booking confirmation then confirmed a site in Slough nowhere near where I live. When I rang to cancel the booking which was over a month in advance I was informed the cancellation fee was over 50% of the near £300 booking fee. I booked through Amex so will be registering this as a fraud which it is. This is not a business but is actually a criminal enterprise which should be shut down.”

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Posted 1 year ago

“If I could give 0 stars, I would. Terrible service; mainly the ridiculous cancellation policy which is like nothing I've ever encoutered before with other companies. No one returned my call so I could never speak to anyone in order to try and amend the booking, which I then cancelled, only to lose 90% of the fee. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 1 year ago

“1. Insisted on a “large” (ie: more expensive) vehicle to carry 4 adults. 2. Outrageous cancellation charges (just 10% refund despite cancellation five days in advance) 3. When tried to rebook to avoid cancellation fee was only presented with even more expensive options, or two cars for four people. Ridiculous. 4. Hugely unhelpful customer service. Do not use. Trust me, book elsewhere. Save yourself the hassle and expense.”

Helpful Report

Posted 1 year ago

“Wanted price for return trip from London Colney to Gravely, near Hitchen. Herts. (out at 3pm back at 8.45pm ) This so called cheapest fair lot, gave me a price of £325 to £465. So took my time to look around independently . Average price I then was getting was around £170. Finally got Hatfield AAA taxies for £130 return !!!! Thank you Hatfield taxies, great service, good driver. My advice on this site DONT BOVER, DONT USE a load of ****”

Helpful Report

Posted 1 year ago

“Can’t give 0 stars. I booked a one-way taxi today for my wedding in December on “sittingbournetaxis.co.uk” thinking it was a direct company site in sittingbourne; and as I made the payment, it went into a 3rd party looking screen; I didn’t panic at this point as I know this can happen with companies online. Anyway i get an email of confirmation from something called Taxicode and it says that my booking will be confirmed 24 hours before the booking date and it’s here I realise it isn’t a direct site, so I thought well that’s no good, I can’t risk us being stranded on our wedding night in sittingbourne. So I called up to cancel and first of all I was hung up on, then I rang again and the same man tried to convince me not to cancel, then when I said I still wanted to he said I would only get 55% back. 55% of a booking I made not an hour before, for a wedding 7 months away?! Disgraceful. It’s a massive SCAM! I’m devastated, and so annoyed with myself”

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Posted 1 year ago

“Taxi to the station didn’t show up and I missed the last train home, costing me £200. The staff at the taxi company laughed”

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Posted 1 year ago

“Avoid if you don’t want to be scammed! This company has an exploitative cancellation policy and aggressively unhelpful customer service. I booked an expensive journey using a street address (not postcode – the system did not request one) and received a call to clarify the destination. I was told the wrong destination had been booked, and my options were (a) to pay to cover the difference or (b) to be refunded only 55%. The error was identified within 20 minutes and already I was ineligible for a refund, for a booking over 5 weeks away. This company is making use of a fault in their system to scam customers. Beware!”

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Posted 1 year ago

“An error on my behalf when booking online the wrong date but it was noticed straight away once payment was made. I called within 5 minutes to give the correct date and then couldn’t do the booking and wouldn’t refund me £42 which is outrageous as no cost had occurred to the company they just took my money and I had to pay another taxi for the A&E trip”

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Posted 1 year ago

“Avoid at all cost... They have just cancelled a booking made over 24 hours ago leaving my daughter and her friends without transport home. Book directly with a local taxi firm to at least have a decent chance of actually getting a taxi!”

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Posted 1 year ago

“paid upfront gfor a pick up, they then cancelled & refused a refund. i am taking them to small claims court & intend to sue them”

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Posted 1 year ago

“Scammers!!! Took our money a week before but cancelled our booking on the day saying 'they cannot fulfill our request' it wasn't a 'request' it was a PAID booking...you took our money!!!! And now no reply via email to get our money back!!! Complete scam!!!! Reported to trading standards!”

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Posted 1 year ago

“Terrible service and they are scammers as I booked based on their offered prices and once paid they called to inform that prices are triple. And they rejected to refund the money despite that their website confirms that offered prices are never change.”

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Posted 1 year ago

“AVOID AVOID AVOID Booked to take us to the airport at 6am this morning - taxi cancelled by email at 5am leaving us stuck for going on holiday. Awful company”

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Posted 1 year ago

“Scammers. Booked a cab. They kept cancelling it until I had to pay upfront (for an increased fee) and then it showed cancelled so I booked elsewhere but are still trying to charge me. Having to raise a visa dispute”

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Posted 1 year ago

Taxicode is rated 1.1 based on 603 reviews