“I put my FULL delivery address, with my apartment number, the delivery man left my order outside the building, it was probably stolen, I contacted Temu and the only answer they gave me was that it was the carrier's fault, but I bought from Temu and not from the carrier, the carrier doesn't care, in other words, I lost my money.”
“I brought a set of suitcases and I just use it for the first time. It was terrible I an a senior citizen and the wheels wouldn’t work going every which way. Who can I get it replace since your return policy expired for it. I can’t use it help.”
“It's about my money between Temu and Klarna
Just days til my Vacation and the played for weeks back and forth between the 2 about a refund. When inquired about my refund on several different occasions suddenly triggered all the past refunds I never received.Temu credit me $9 for past mistakes but still has not refunded my money for the original order that triggered this madness with just days left till vacation I'm for outfits down due to them playing with my money I will never do business with them again ever temu and klarna I'm done!!!”
“I was supposed to receive my order on January 6, but today is January 15, and I am still waiting. To make matters worse, I just checked the tracking system, and now they’ve delayed the delivery by another week without any explanation.
I sent three official emails to their customer service department, but no one has bothered to respond or address my concerns. This level of unprofessionalism and lack of accountability is appalling.
This company has no respect for its customers or their time. Their service is unreliable, and their communication is nonexistent. I strongly advise anyone to avoid this Company] at all costs. This has been one of the worst and most frustrating experiences I’ve ever had.”
“The problem I had was they lost items that I ordered. Claimed that they did not know where they were and were searching for them. The search is still going on 4 months later and I never received my requested refund. Dump, or don't bother to subscribe to this lousy company.”
“Waiting for 2 months for my items and all I keep getting from them is that items will be delivered in 8 days. For the 5th time. Still waiting. Will never order again or recommend them to anyone.”
“I ordered the amethyst stone. the quality was horrible. all the other items were very low quality. what you see in the poctures are not you receive.
Low, low quality, and cheaters.”
“I downloaded the app. I was skeptical. I was offered free items. I thought this was strange but was excited to get something free. Put the items in my cart and added a few others. When I went to check out the items weren't free, there were charges added. Should have known better. Just another scam. Deleted the app.”
“Why Are You Pretending To Be Sorry? Your Entire Existence Is Just A Scam! I’ll Be Blocking Your Website and Every Single Other Way I Can Find I Will Block You”
“I have placed 2 order with Temu. Both for yoga pants.
The first order was for a size Large. The pants were extremely tight. Way too small. I placed a second order. This order was for Extra Large (XL). These pants are too tight - too small. I am a size 8.
Temu’s sizing is incorrect. I will not be ordering from them again. A waste of my money.
order (#PO-211-21695401144871100)”
“I was scammed by a Temu seller (Silk Ville) and Temu couldn't understand how simple and obvious the scam was. I bought a 9' Christmas tree. The picture of the package delivered by FedEx showed a 14" x 14" 2 lb padded envelope on some porch that was not mine. Google Maps street view would prove that it could not be my porch. The seller is no longer on Temu, and nearly every review of the seller claimed the same scam that happened to me. I provided all the proof to Temu, and after a month of trying to resolve the issue with Temu and receiving the same nonsense ineffective automated replies and insincere apologies from them each time, I contested the charges with my credit card. Voila, on 01/13/26, I got an email claiming they were processing the refund as a "one-time exception". What? How Rude!!! A one-time exception??? That means they didn't believe my evidence and will not protect me from future scams on Temu. Well, that means I'm done being a customer. Adios Temu. It was nice until it wasn't!!!”
“I just got one of my 3 orders today, and it was junk.i eill never purchase again, after I get my last 2. I'm so disappointed. I threw all of the little pieces of junk in the trash beware of what you order.”
“Temu ships all orders in plastic bags. You can comfirm this when you review shipping status. An example, information shows shipping in a "24 x 22" bag. I have received such orders and the contents include crushed, bent, defective items. I have also received items that were in boxes, crushed, and item is no longer in the box. I will, personally, not order from Temu again.”
“I purchased an icemaker through Temu. They offered no insurance. It was from xbeauty warehouse..
After 30 uses it quit working I sent a video to the warehouse that it came from X beauty, they told me the motor was out $163.30 uses and the motor is out, Temu would not do anything about it horrible company as far as Customer Service when you pay that much for a product you expect a little consideration, contacted x beauty,
They referred me back to Temu after being told by four associates. There was nothing they could do. I was told they would escalate my ticket to a higher up within one minute. I received a close ticket notice and an email stating that they could not do anything about the purchase.
Before you buy any high priced item, furniture, electronics,
Reconsider, if something goes wrong!
Even though there was minimal use, they will not do anything about it!!
Frustrated beyond belief!”
“For my daughter's 12th birthday I ordered her a personalized LED mirror that had her name on it the package was delivered by a plain clothes man in a sedan not a postman handed to my ex-husband a box in pond which they opened there was a remote and a stand no mirror. I had to reorder her a mirror and I'm still waiting for that mirror to be delivered and during that I've asked for a refund in which they will not give to me because they say that it has been delivered and that their shop has confirmed the packing and delivering to my daughter who says and is upset and crying that she did not receive her personalized mirror for her 12th birthday and they want to give me a 20% coupon that caps at $20”
