“I was enticed to order a cardigan I liked the look of, then was offered it free along with other free gifts. I ordered a few other items, but when the order was completed the cardigan and other gifts weren't on it. When I complained they offered a £16 credit. I ended up cancelling the order, but have only been refunded £26.22 of the £44.76 I had paid. They say I have the £16 credit, but I don't want to ever order from them again and this still doesn't add up to £44.76.”
“The solar lights I ordered arrived via USPS and the box was smashed and the solar panel was missing. We were on vacation and are not sure when the package arrived”
“I used to like ordering from there but lately they've been putting very sexual pictures of women on their and I don't know why they do that children do get on this site and these pictures are very inappropriate”
“That’s correct so far I have placed two orders, the first week of march but have not recieved anything at all it’s the 15th already& also on both orders they are not sending everything I ordered ! They promise a lot of freebies but give you nothing !!! I’m reporting them to BBB!!”
“Very cheap and third class items in the parcel
And they show the items very beautiful but they send the other thing and very very cheap item
Very upsetting my First Experience with Temu”
“They have terrible customer service! They delayed refunding us for a return order. And then they refused to reimburse us for the shipping even though they told us that they would both on the return page and directly from a customer service agent. Not to mention the products are almost always low quality.”
“I ordered three pairs of cargo pants. I only got shipped one pair. The company told me I had to wait 24 hours to find out what they're going to do. And I waited an extra two days for my shipment. Totally totally dissatisfied with lack of customer service very poor customer service”
“I have previously ordered from this company on multiple occasions, but my experiences with Temu since the beginning of the new year have been exceptionally disappointing. Unfortunately, I have encountered numerous issues, including packages that either fail to arrive or are significantly delayed beyond the expected delivery dates. Additionally, the refund process has proven to be unnecessarily complicated and frustrating. The notion of receiving a partial refund is particularly confusing, and when I seek clarification, I find the customer service to be unhelpful and repetitive, almost as if I am communicating with an automated system. This lack of effective support has made the situation even more exasperating.
Given these ongoing challenges, I have decided that I will not continue to shop with this company and am planning to delete the app entirely. Based on my experiences, I cannot recommend that anyone else invest their money in Temu, as my interactions have led me to conclude that they are not a reliable or trustworthy option. It is disheartening to feel this way after having had positive experiences in the past, but the current level of service has compelled me to take this stance.”
“My first two orders I had no issues with. My 3rd order is where the problems started. One item said out for delivery and I never received it. The rest of the order was put on hold as I item was out of stock. Their website says 4 to 11 business days delivery but that must start from the date it is sent out for delivery, lol!
They did sent me a coupon for a future purchase of 20% off but I think after I receive the items or not, I will remove this app. I did have some concerns as when I last went to pay, the options available showed payment options they should not have access too. Buyer beware!”
“Temu sold me mismatched shoes. I sent photos and asked for a refund. They were deliberately deceptively polite but said they could see nothing wrong, in repeated tries. I had to reverse payment through my credit card company who investigated and agreed with me (in one try). Really infuriating and huge waste of time. They must hope the buyer will give up.”
“They lie and say I get 6 gifts for free but I have to spend $70 to get them. That’s not FREE I wish they would stop bugging me because I am done with them no matter how cheap their stuff is. It’s made cheap too. Save your money !!!”
“Definitely selling product that is misleading by images and descriptions.. tryed several things and only one seems decent. But you get heat you pay for”
“I wanted to try this website out for the first time. Well, all I’m going to say is that I bought tshirt & shorts and they’re very cheap,thin,all polyester and I was reluctant to try this site because of this but at least it didn’t cost me a lot of money. What you see isn’t what you get exactly. It’s just very cheap material products counting you into buying them thinking that it’s good products. I won’t buy another item on this website ever again. But you do get free shipping lol.”
“I keep getting this when querying my payment made.
We noticed that a payment of R701 on Mar 6, 2025, 2:02 pm was unsuccessful. If there's anything we can do to assist you in resolving this, please don't hesitate to let us know.
I confirmed with my bank and the payment was definitely made. I am trying to give proof of my bank record but keep getting the same computer generated answer. I need someone to go and find my payment made. Its like trying to talk to a rock!”
