“Return policies are ridiculous. Many items were garbage. Tried one last time and ordered small hot water heater only works if water flow is a trickle. Just TRASH”
“I been wanted to give a review since last year but here it is, I don’t recommend any of your stuff at Temu!
I have ordered twice and all products had bad quality and they come in smaller sizes like if it was for kids. Also, the packaging is bad, open packages and both times I’ve received them completely just thrown in, like trash, with no protection.
The products from them, don’t look anything like what she is showing on
their app or any videos.
I’ve had to return everything and I will never buy again!”
“I like the products. But the marketing is way too tempting and seductive. I can't trust their marketing tactics. It's way too tricky. They will take me on a shopping spree that there is no end too trucking me into chasing discounts on products... I admit it's fun though....”
“I was enticed to order a cardigan I liked the look of, then was offered it free along with other free gifts. I ordered a few other items, but when the order was completed the cardigan and other gifts weren't on it. When I complained they offered a £16 credit. I ended up cancelling the order, but have only been refunded £26.22 of the £44.76 I had paid. They say I have the £16 credit, but I don't want to ever order from them again and this still doesn't add up to £44.76.”
“The solar lights I ordered arrived via USPS and the box was smashed and the solar panel was missing. We were on vacation and are not sure when the package arrived”
“I have made many purchases from TEMU and have had nothing but good results. I have had two issues where I had to get a refund. They were prompt in getting my refund to me. I have also gotten my 6 free gifts and just received 7 more and working on my 8 free. That are being sent out one a day for 8 days.”
“I used to like ordering from there but lately they've been putting very sexual pictures of women on their and I don't know why they do that children do get on this site and these pictures are very inappropriate”
“That’s correct so far I have placed two orders, the first week of march but have not recieved anything at all it’s the 15th already& also on both orders they are not sending everything I ordered ! They promise a lot of freebies but give you nothing !!! I’m reporting them to BBB!!”
“Very cheap and third class items in the parcel
And they show the items very beautiful but they send the other thing and very very cheap item
Very upsetting my First Experience with Temu”
“They have terrible customer service! They delayed refunding us for a return order. And then they refused to reimburse us for the shipping even though they told us that they would both on the return page and directly from a customer service agent. Not to mention the products are almost always low quality.”
“I ordered three pairs of cargo pants. I only got shipped one pair. The company told me I had to wait 24 hours to find out what they're going to do. And I waited an extra two days for my shipment. Totally totally dissatisfied with lack of customer service very poor customer service”
“I have previously ordered from this company on multiple occasions, but my experiences with Temu since the beginning of the new year have been exceptionally disappointing. Unfortunately, I have encountered numerous issues, including packages that either fail to arrive or are significantly delayed beyond the expected delivery dates. Additionally, the refund process has proven to be unnecessarily complicated and frustrating. The notion of receiving a partial refund is particularly confusing, and when I seek clarification, I find the customer service to be unhelpful and repetitive, almost as if I am communicating with an automated system. This lack of effective support has made the situation even more exasperating.
Given these ongoing challenges, I have decided that I will not continue to shop with this company and am planning to delete the app entirely. Based on my experiences, I cannot recommend that anyone else invest their money in Temu, as my interactions have led me to conclude that they are not a reliable or trustworthy option. It is disheartening to feel this way after having had positive experiences in the past, but the current level of service has compelled me to take this stance.”
