“Requested cancelation of a item five minutes after I ordered it by mistake. Received email on 2/28 stating refund would be processed by 3/30. Called customer service and was asked 8 times to describe the item. Each time I gave the actual description from my order and it could not be found. Now I've been sent to the online site which can not find my previous order.
Truly aggravating!”
“Buying from Temu is like playing the slot machine. Occasionally, you get a good hit but 99% of the time, it’s just throwing money away. Cheaply made and inaccurate descriptions. Buying products at 1/2 or 1/3 typical cost that last 1/10 has long. AVOID”
“They make you spin the wheel etc for free gifts that you will never receive. What I ordered to get free shipping arrived but not the fun extras. It's bs”
“Temu, always sents emails saying that you have a reward of certain dollars but never get that. I lost my money by thinking that I will get the free gifts but never received any. Till you check out it says you have everything free but pay this much. That is cheating. If you say free give us then why is there always a catch to it. Some of the items are ok, but some look very very cheap and can't use them at all. Please improve the quality of garments you sell. Some people want to buy because they can't afford to buy outside. But sometimes your quality is very very poor please improve. Please stop sending emails every second.”
“I have resisted TEMU since t's beginning, mostly due to reviews. I finally gave in an ordered 6 items under promotion. Without exception, every item was of markedly less quality than pictured and advertised. I had heard this from others who have personally used TEMU.
If the items were as represented, I would have remained a customer. After this experience, I'll stick to better products on other online services. I was so hopeful ...”
“Poor communication and nothing was delivered on time. Send way too many emails notifying you that they're going to be delayed I will stick with Ali Express!”
“Ordered something I needed for my trip, is getting here one day after I have to leave and that was after it was already late. Very very very disappointed! You can't rely on anything coming even close to a later delivery date.”
“I was told over 2 weeks ago that I was getting a $20.00 credit for a problem they admitted to. Well they also told me twice that it had to be reviewed and I would likely get the credit. Over two weeks later and nothing, also seems strange that no one knows what I'm talking about. This company is horrible and a joke.”
“There is a young lady working there who changed my postal service from USPS to yanwen it caused problems for me yanwen leaves my packages outside. She said she fixed it long time ago and she did not and I'm having trouble getting my packages because of her . And if you order clothes they don't fit and if you order anything else sometimes it's not like it's shown on the website .”
“Still waiting for several small things. Shelf dividers, display shelves and the list goes on. Decided only way is find other sites. Amazon is more reliable. You may pay more but you can mke returns.”
“Es un timo total , lo que pedí no se corresponde en absoluto con lo recibido, después de retrasarse un montón , pero no intentaré devolverlo , porque viendo las reseñas ,se que no me devolveran el dinero.
Deberia ser ilegal
Nada que ver con Shein , donde te hacen las devoluciones correctamente”
“Worst customer service ever! Customer Service Reps sound like broken records, offering fake apologies, but no problem resolution. No option to speak to someone higher up to sort things out, because they're always "busy" and NEVER available. Don't get sucked in like I did. Save your money and go elsewhere!”
