“I have ordered from this company so many times I can't count. Never had a problem until the last 2 months. I never received a package and it was hell trying to get a credit. Used my credit and they sent junk I never ordered. I will no longer buy from this company”
“I have ordered at temu local 20th it says last local dilevary. Not true . Today's is the 1st and it shows that a lable was created for usps for the last 6 days . It is not as of yet sent. I asked for a refund since they do not want to send it . They say that its on its way. It is not they have taken my money and won't mail me my package. Temu is horrible even more so now that it is local.”
“They charged me 12$ for something I never got. They didn't refund me or give me store credit, so make sure you have enough in your cart to make sure you get what you paid for.”
“Hi,
It s the new trend now: these shopping sites just let you deal with missing items. "Contact the transporter" is the new way of saying "Deal with it if you have time and patience"< Do they know how USPS operates???? This is lame!”
“I ordered from Temu and received items that were not as described — wrong size and color. I contacted support multiple times, but they refused to refund me without a return, even though I explained I had no time due to an urgent event.
They offered generic replies and stalled for over a week. I’ve now filed a payment dispute with JazzCash.
Be cautious — if something goes wrong with your order, Temu may not help you.”
“I Was given two free offers with my order. Both disappeared at check out and I was told I did not complete all of the actions to claim either offer. Sure wish I had been told that at checkout. I would not recommend using this website. It's advertising is very misleading. They don't live up to their numerous free offers.”
“Absolute disaster! Do not order! Order arrived more than a week late and upon initiating a return of items worth more than 700 AED, the courier service simply does not bother to collect the order (despite having reached out to the courier company and Temu multiple times to ensure the timely collection of the return package). As return window is about to close, I received an email from Temu saying if the package will not be returned, the amount won't be refunded.”
“Two times recently , didn’t get the item that was ordered! Similar, but not what was advertised ! Tried to get refund , in both cases , was denied tefund ! Too many hoops to jump through when it was their fault fir sending wrong item ! Their third party stores are the main problem , but temu should want to keep good customers , though instead of recognizing the mistakes of their sellers , side with the stores , not their customers when they knew the wrong items were sent ! Not happy with temu ,been with them , buying stuff and spending money for quite some time , then , over past month , or so , they totally let me down ! They lost a great customer !”
“This company is not responsible for correct delivery. Their shipping partners like gofo express delivers to wrong address, and Temu takes no responsibility or commit to refund the customer. Do not recommend.”
“All I wanted was a $3 paper towel holder and I was taken on a wild ride if free spins and bonus prizes and when I went to review the final cost it had already charged me $100. I immediately went for a refund and got $80. I had to navigate the site to find the live chat help line where I eventually got the rest of my money back and was told my order was split in two somehow. I have now deleted the app and will never use it again.”
“Placed an order 5 weeks ago, still nothing has been delivered. Said van had broken down now saying items being taken back to warehouse. Pleased I used PayPal.”
