“They will not give your money back when you return things by saying “items are missing”. And then they open a ticket and keep sending same msgs to wait for 2-3 days again and again without actually doing anything.
Then i called after 30 days and then they opened another ticket and still nothing. Horrible looting ….”
“Their shipping charges are now BS no thank you. I have spent so much money with them but when the shipping is half the amount of an item I might as well get it elsewhere.”
“I have tried numerous times to speak to a live person with no answer. You are charging shipping fees on all orders now and when I canceled immediately I did not receive the correct credit amount.”
“Extreme difficulties signing in so I can’t shop at all, and now my details are irretrievable….. the most frustrating experience ever on any internet sales site”
“Do not believe all these rave reviews about Temu. Most are probably fake, just like their products. They have no QC & no custom service, although they act as if they care. Stay clear”
“You lie to customers about free items, you even go as far to have the customer pick out a free item, spin the wheel, confirm their address for shipping, and they don't get a free gift, after spending over $200 in orders with your company. Then you try to appeal to their frustration by offering a $15 credit towards their next purchase, the same way you offer them all the other gifts. I uninstalled the temu app, and I will not do business with a company that insists on treating its customers poorly. I will encourage my family members to no longer use your company.”
“Temu is the worst to deal with when it comes to trying to return things, if you order more than one thing at a time and everything you order isn't what you expected and try to return everything you can't they told my husband that he was only allowed to return one thing and the whole ordeal they put a person through to return something is just outrageous and both my husband and I have decided not to deal with Temu anymore”
“Bought a dog launcher toy for my dog shows it shooting ball out when in reality when it comes it’s just a hole to drop it in doesn’t launch the ball at all rubbish”
“I am sad to say no more Temu because of traffics adding import charge for each item. That’s crazy you need pay $3 dollars for each article of different sellers , I prefer to buy from a store that charges for delivery 5 dollars . Also the prices have increas a lot . Thanks for everything.”
“I was to get some items for a penny and I had to make another purchase. After I made the purchase Temu didn't add the items that I was supposed to get also. I'm very DISAPPOINTED because I spend a LOT of money with this company. So if you see something that you can get for a penny BEWARE”
“there is zero customer service if you have an inquiry. The merch is cheat and sized very small. It doesn't always look as pictured. If you have an inquiry you will get the same, revolving, feedback from an AI generated program and no real answers. With the additional shipping costs from the Local warehouse selections (which is most everything now) you may as well go to Amazon and get your stuff in days, not WEEKS.”
