“Is temu really provide free gifts?? As they allow to purchase it first and I was doing the same but when I checked my cart it's not showing it. And I really don't know about the quality of those products are they good can some help me on this.”
“I ordered 2 sets of cups and only received one set, but they marked down that I received both orders, what they don't know is I have cameras on my porch, this is the third time I've had a problem with ordering something from them. Just as well as them saying you have free items but you have to spend money in order to get the free items. After they refund me I'm not ordering anything else from them.”
“I ordered several items from this company. The order came late and several items were damaged or missing parts. I returned the items for a refund but was denied said refund as temu said they didn't receive the returns even though I have a receipt from Canada post. After several unsuccessful emails the company ghosted me. Next step small claims court. Buyer beware.”
“I was charged for an order that was never processed by temo. The customer service representative tried to place blame on me, arguing that my connection failed, when it was clearly a glitch in their system. While speaking to him he suddenly fell silent and disconnected the call.”
“Temu refused to provide store credit for defective items, despite EU Directive 2011/83, which states that return is not required for non-compliant goods. My case has been escalated to ECC Cyprus. I received only automated replies and no proper resolution. Be cautious if you're an EU customer — your rights may be ignored.
This case has also been documented and submitted with full evidence to the European Consumer Centre for formal mediation.”
“I received items I did not order, they don't even show in my orders. 2 rings and tree ornaments, I did not order. Hope I'm not being charged for these. Never had a problem before now.”
“Temu operates as if it assumes every buyer is gullible or uninformed. Its marketing relies heavily on flashy gimmicks and exaggerated discounts designed to lure customers into buying products that are often little more than junk. The overall quality of the items sold is frequently substandard, and the platform is rife with misleading product images that have clearly been digitally enhanced or manipulated. Many listings grossly misrepresent the actual appearance, function, and durability of the goods. This kind of deceptive practice isn’t just disappointing — it’s downright infuriating. Temu’s approach feels less like commerce and more like a digital bait-and-switch. It’s a deeply frustrating experience for anyone who values honesty, transparency, and quality.”
“My first order was a bed frame.The bed frame was delivered and stolen off.My porch, I clearly have a note stating.Do not leave packages unless I sign.They're refusing to give me my money back”
“I ordered some items: some were missing from the package that I received and some others were identical, although I paid for 2 different ones. I will never order from Temu again!”
“Temu lies about promotions and deals, to get you to buy items at regular price and they never send the deal items…. Only the items you paid in full for…. The second time temu has tricked me like this, won’t be a third time”
“I used to order from tibu , but ever since they Started charging shipping.
And started going with other merchants They Started ripping people off with their shipping.
And their customer service sucks. I will never order from them again.
Buyer, beware.”
“Disappointed with Customer Support and Return Policy
I ordered several items from Temu, and one arrived damaged. While I reported the issue and initiated a return right away, I was told the refund would only be processed after the company inspects the item. Unfortunately, the support team said there’s nothing they can do in the meantime. As a customer, it’s frustrating to have my money tied up due to something that wasn’t my fault. I expected a smoother resolution process.”
“This has been one of the worst online shopping experiences of my life. I received a product from Temu that had missing parts, no product name, and it doesn’t even function properly. I reached out to customer service and explained everything clearly, multiple times.
But every time, I get the same robotic response like they’re reading from a script. It’s like talking to a wall. No one takes responsibility. No professionalism. No ethics. Just the same copy-paste replies over and over again.
Then I called UPS with the tracking number, and they told me I have to pay for the return shipping if they come to pick it up. Why should I pay for your mistake, Temu? You shipped me a broken, incomplete item!
This company is a complete scam. They lie, delay, and hope you give up. Super untrustworthy. Super unprofessional. Super liars.
Don’t waste your money or your time. Never buying from Temu again.”
