“They charged me 12$ for something I never got. They didn't refund me or give me store credit, so make sure you have enough in your cart to make sure you get what you paid for.”
“Hi,
It s the new trend now: these shopping sites just let you deal with missing items. "Contact the transporter" is the new way of saying "Deal with it if you have time and patience"< Do they know how USPS operates???? This is lame!”
“I ordered from Temu and received items that were not as described — wrong size and color. I contacted support multiple times, but they refused to refund me without a return, even though I explained I had no time due to an urgent event.
They offered generic replies and stalled for over a week. I’ve now filed a payment dispute with JazzCash.
Be cautious — if something goes wrong with your order, Temu may not help you.”
“I Was given two free offers with my order. Both disappeared at check out and I was told I did not complete all of the actions to claim either offer. Sure wish I had been told that at checkout. I would not recommend using this website. It's advertising is very misleading. They don't live up to their numerous free offers.”
“Absolute disaster! Do not order! Order arrived more than a week late and upon initiating a return of items worth more than 700 AED, the courier service simply does not bother to collect the order (despite having reached out to the courier company and Temu multiple times to ensure the timely collection of the return package). As return window is about to close, I received an email from Temu saying if the package will not be returned, the amount won't be refunded.”
“Two times recently , didn’t get the item that was ordered! Similar, but not what was advertised ! Tried to get refund , in both cases , was denied tefund ! Too many hoops to jump through when it was their fault fir sending wrong item ! Their third party stores are the main problem , but temu should want to keep good customers , though instead of recognizing the mistakes of their sellers , side with the stores , not their customers when they knew the wrong items were sent ! Not happy with temu ,been with them , buying stuff and spending money for quite some time , then , over past month , or so , they totally let me down ! They lost a great customer !”
“This company is not responsible for correct delivery. Their shipping partners like gofo express delivers to wrong address, and Temu takes no responsibility or commit to refund the customer. Do not recommend.”
“All I wanted was a $3 paper towel holder and I was taken on a wild ride if free spins and bonus prizes and when I went to review the final cost it had already charged me $100. I immediately went for a refund and got $80. I had to navigate the site to find the live chat help line where I eventually got the rest of my money back and was told my order was split in two somehow. I have now deleted the app and will never use it again.”
“Placed an order 5 weeks ago, still nothing has been delivered. Said van had broken down now saying items being taken back to warehouse. Pleased I used PayPal.”
“Absolutely horrendous. Ever since they switched to local warehouse it has been nothing but headaches. Not receiving orders. Not keeping up with tracking and refusing to refund unless you dispute with cc company or with the BBB. Their escalation team needs to be fired. They do not investigate anything. I hope they shut down.”
“Do not trust the ‘promotions’. They say you get items for 0.01$ once you buy a certain amount of other stuff, but do not ever send you those bonus products. It is a scam to get you to buy all the extra stuff”
“I ordered a vase and they put ii in the lobby of my building it was stolen I never received it, there logistic company's are by far the worst. And they denied my refund. People still they suppose to come to your door with packages, they lost a loyal customer. They don't have to worry about me anymore. If you thinking about ordering from them DONT. GO ELSEWHERE. IVE COMPLAIN TO THEM SENT EMAILS AND CALKED THE LOGISTICS company nothing is being corrected, think twice about ordering from them.”
