“I order an item in error. Requested a refund immediately and the item was still processed and shipped. That’s wrong. I won’t order from Temu anymore.”
“I placed an order of $50 only to realize a hidden fee of $40 , I called my bank but they couldn’t reverse the payment and advised me to contact Temu , however, I managed to reverse $30 but the balance of &60 was withheld as a credit against my will be cautious about Temu transactions, they are tricky and terrible customer care”
“I have bought items from here and they have arrived but my last purchase of $78.00 was shipped to another state they never sent it to the address that was on the purchase. When I spoke to Temu customer service they tell u to reach out to seller and then they tell you if that doesn't work they will try to help. So turns out seller sent it somewhere else and he doesn't want to replace nor reimburse! Temu says they can't help me because it shows like it was delivered even if it was delivered somewhere else. so Conclusion: its a risk to purchase on this site, you might get your stuff you might not and they don't give you your money back if you don't get it nor do they replace nothing so basically they stole my money! THey are thieves! So DO NOT RISK YOUR MONEY YOU MAY NOT GET YOUR ORDER BUT THEY SURE DO TAKE UR MONEY!”
“You gave me £90 credit if I bought £20.00 worth of products, I checked out £20.00 worth then you stated only £5.98 away to get credit and when I checked out £5.98 it showed again another £20.00 away to get credit. Deceiving people to profit, never again will I be caught with your promises.”
“I ordered 2 parcels from Shein and 3 parcels from Temu on the same day.
Both parcels from Shein has arrived in my country 3 days later.
All 3 parcels from Temu has a "delayed" status on it (still not delivered as I'm writing this).
Cannot comment on Temu's product quality yet, as I haven't received it.
Sorry SHEIN, but Temu kicks your butt in terms of variety. I won't consider them cheaper than Shein, as Temu's higher priced items come with fewer discounts.”
“I’ve ordered numerous items from Temu and have been satisfied with most items. Ive gotten many compliments on the clothing I’ve ordered too. I’ve never had an issue with my credit card with them. I’ve never tried to return anything or needed to reach out to customer service so I can’t speak to those experiences. From reading other reviews, it sounds like some people have had some very bad experiences but I have not.”
“Second time my credit card has been charged for a purchase not done myself. So much for they promise of never changing your credit card without your authorization.”
“This was my first and last experience with Temu!
The ordering process is ridiculous. You’re charged if you just want more information on the product.
I was charged a total of 156.00, for orders that I didn’t authorize.
They refunded $56.00. Nothing more. I used Pay-pal and they are investigating. I’m wondering if I used a fake Temu account… it’s just bazaar!”
“Ordered some clothes from TEMU about 2 weeks' ago. O was quite annoyed to after I had paid, to be asked to pay import duties (other companies include this in the price upfront). But worse still, there is still no delivery. Every time I write to customer service they I certainly won't be using they give me very smarmy letters, about how "they are so very deeply sorry" etc, but still no cigar. The delivery company says my phone number is wrong... but why don't they ring the bell like any normal delivery service? We have EVERYTHING delivered.
I will not use TEMU again, I am sorry I did in the first place and be warned - their delivery system is useless and customer service hopeless.
It is very hard to answer the below questions:
Who made the delivery: IT HAS NOT BEEN MADE
Was the item damaged: HAVE NOT SEEN ANYTHING I ORDERED
How many days did the delivery take: How long is a piece of string? Ordered over a fortnight ago.”
“Poor customer service and won’t let me return items. I read that review a little too late. They truly don’t try to help you remedy the problem.
Buyers beware of this terrible company when it comes to returns. They don’t even want their own product…
What a dirty shame…”
“On Friday, June 10th after my closet organizer delivery, I contacted Temu thru customer chat. At which time I have provided over 10 pictures of the labels and item as requested. The item I ordered was right but the color sent is wrong. I ordered a. black unit and instead I received a conac color. I spent well over an hour on chat doing and sending everything requested on Friday..chatting, opening the boxes shipped for more pictures, and waiting for a resolution. I was told an exchange which is what I wanted was not possible. Returning it is possible but only if it is picked up which I was told not possible. The order is two large over sized boxes weighing over 100 pounds so I had no way to get it to UPS. I was told a pick up exchange was not possible. I then agreed to a credit adjustment if pick up was not possible but have never received a message back to determine amount. This is a nightmare because I can not proceed with our renovation until resolve. Please advise!!
Sent from my iPhone”
