“I was charged for items not purchased and delivered.
I had cash credits and have emailed them and have been misled and they charged my credit card
They kept referring to someone else
They’re a foreign Chinese company taking advantage and I fell victim sadly
Wouldn’t recommend them to anyone sadly”
“Horrible I purchased small groceries with same card from 7 years never happened any wrong safe and secure today I.e 17-05-2024 debited 133.18 aed from my card wondering no card added in wallet not received any OTP easily debited , recommended to all user don’t add any card details and don’t order any thing from Temu Scamming app 🙏🙏🙏”
“Horrible. They promised me refund for lost item and then refuse to actually issue it. I have tried to chat for hours and not a single “person” can read the initial conversation and understand it to help. They just send bot messages that are totally irrelevant and unhelpful. It seems they have only bots and no real people. I will be suing for fraud.”
“After successfully ordering a few items from Temu I bought a camera for $75.98 on March 30, 2024. When I had received the camera I discovered the identical one at Aliexpress.com for 38.97. Reading that Temu has a price adjusting policy I wrote them a letter on April 12 asking for some price adjustment, and if no adjustment was forthcoming, that I intend to return the camera for a refund, and to buy one from Aliexprss.
To be sure, I sent Temu an email on April 15, and not receiving a reply, sent another email on April 24. I also mentioned in the correspondence that, if the difference had been $10 or 15; I would not have bothered to write, but it being almost half the price it is a different story.
As of today, May 16, 2024 I have not received a reply to any of the three mails, which indicated a very poor customer service. They got my money – never mind what the guy wrote, they probably think.
I also have read several bad reviews about the Temu refund procedure and therefore I changed my mind on returning the camera, avoiding long long waits or, possibly, never to receive a refund.
I do not recommend this company. I have uninstalled the Temu app from my tablet and have told most people I know about this experience.
Do not buy from Temu.
P. S. The camera is a good one and I like it.
Mill Bay, BC, Canada”
“I was a big fan of Temu until last week when a 'minimum spend' of $65 was imposed, without any warning.
I have placed more than 100 orders since their Australian launch. As a thank you I received an unrealistic $65 minimum spend. How $65 came about I do not know, especially when others complained their minimum spend is $30, $35, $40.
I believe new customers don't have a minimum spend. Thanks Temu for supporting your loyal, and in many cases, longstanding customers.
I contacted Temu to have limit lifted, only to experience the frustration others had complained about. Temu would not listen, refused to help and replied with standard spiel before disconnecting. I got nowhere. Their paragraph in the automated spiel "we understand your concerns ...." definition - our impersonal reply confirms we don't care and we're not removing minimum spend policy.
Their justification for minimum spend is a result of their commitment to sustainability.
In reality, Temu's minimum spend policy is a total contradiction of their sustainability commitment. Imposing a minimum spend:-
* requires purchasing more products resulting in heavier packages
* heavier cargo leads to higher fuel consumption durinģ transportation to destination
*Temu is increasing its carbon footprint due to minimum spend policy.
Imposing a minimum spend:-
* Customer has to purchase more products
* Company has to replace sold stock
* Factory has to manufacture company's stock, probably using depleting fossil fuels
*Factory will emit pollution in process of manufacture to meet company's order
*Temu has made further contribution to greenhouse emissions by imposing minimum spend policy.
Imposing a minimum spend:-
* Customer has made unwanted purchases to attain a wanted item.
* Almost all items are wrapped in plastic
* Plastics ultimately end up in landfill and burnt emitting toxic pollutants and irritants into the air.
* Temu will only augment the situation introducing their minimum spend policy.
The above are broad examples that 'don'teven scratch the surface' of sustainability.
Temu is a huge multi billion dollar platform dealing with emissions, footprints, environmental polluting and sustainability.
Why are they forcing excessive purchases, unwanted purchases and financially draining purchases to add to what they are supposedly trying to sustain?”
“Not happy with the $48 limit before I can check out. Been buying from Temu for a while now and am disappointed in the attitude to say the least. Greed never ends up good.”
“Temu set $65 minimum spendI was very happy with Temu. Even writing their praises when others knocked them or queried if they were scammers.
Tonight I went to place an order and there's minimum spend $65 placed on my account. That is a fair whack for a lot of people to come up with.
I contacted customer service and was told it was due to shipping. I have too many small orders.
I pointed out I usually place 2 orders on same day or another order following day due to "there is only xx left" or "other people have this in their carts, order now so you don't miss out" or words to that affect. Therefore I lam forced to place the order because of warning.
I have never placed an order under $20 and try to keep my minimum to approx $25. My last three orders $37.84, $74.60 & $23.75.
I am so disappointed in this policy. I am left with no option but to go to their opposition.
On one review site many complained about minimum spend and all received same spiel answer.”
“I like some of their products. But what has me upset is the fact that when I’ve left 1 star reviews they are changing my reviews to 5 stars without notifying me, and that is a huge red flag. I don’t like companies that are dishonest.”
“Avoid this company like the plague. They are whimsical for their own profit, they don't value their customers. They suddenly bumped up my order minimum to $40 without prior warning. And their promotion games are very gimmicky, designed to get you so frustrated that you place an order or refer friends to spend money. On many levels Temu is a greedy company thinly veiled as "environmentalists" and "Helping poor people to live their best lives".”
“Outstanding quality products, unbelievable low prices, easy to return or get refund allowed on every order even if it was your mistake.
If someone has a unresolved complaint its most likely their own fault.”
“I had previously been a customer for approximately 2 years. When I had problems and needed something refunded with an instant credit there was never a problem. Suddenly, now there's a problem doing that and I'm out over $60. Be very careful what you order from this company because they do not care at all about customer service or taking care of their customers. Be sure that you order only low dollar items because you're not going to get a refund and you're going to be out a lot of money. Buyer beware!”
“The picture of my product was much larger than i received. I made two orders and received the second order only. The were placed about six week apart”
“The items are usually as described, however some things aren't the same shade of color or as cute as pictured.Seems everything is well made but I have to order up sometime 2 sizes bc the measurements aren't always exact.At least not on me.Temu has been good to allow returns for original payment credit or temu credit.However,I wouldn't use my bank account,I always use a card.Theres been charges that don't add up to my purchase and customer service claims not to see anything but my purchase charge. I ordered 4 items and was charged for 5.When I contacted customer service I was told they didn't see it.There's a French word for that..bologna! Since temu has been so good to refund and not ask for the item to be returned I'm not pushing the issue since it's only 8.69.Its just sad they say items are refunded yet claim not to see extra charge on my order, it's unaccounted for in my order and it's on my card.Just watch if u order.”
“I just ordered few items for fun to test, Its Dollar store online shopping. Yes, its Dollar store may be even worst. I am donating everything i ordered $60 to a thrift store,
Stuff looks good but is not sturdy or durable. Can't blame the company given the prices they offering including shipping directly from China or Mexico?”
“Temu has the worst customer service I have ever seen in my life, Temu agents keep sending me the same rebootics emails again and again, they don't even trying to read my request and my complaint about requesting a refund because they shipped my product to a wrong address (different address than the one I selected in the order). I feel like I am talking to a reboot, the only this change in their replies is the structure of the email and the agent name, but they keep sending me the same rebootic reply. This is really unprofessional and frustrating, they have no human touch and I'm wondering do they have a supervisor or a quality team who check how the agents play with us and ignore what I'm saying. In one ticket more than 20 agents who keep copying and pasting and sending me the same reply like a reboot.
To Temu management, check the Temu Ticket: "1713837357032292" to see how is your agents is unprofessional because I will report you to European commission ECC for violating all the e-commerce rules and for violating my rights as a customer. I need my money back so proceed to refund my order "BG-2404215B2U9BZSS7".”
