The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,969 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saturday, 14th sept 2024 we had a tyre blow out on our motorhome near the A14 junction with the A1, northbound near Peterborough. The AA man (Alan, i believe) arrived within half an hour & provided absolutely first class service - I can’t praise him highly enough. He got us to where we needed to be & recommended the best course of action for us to get the tyre mended & get home safely. Phil & Jane”

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Posted 9 months ago

“Stuck in Northampton after my husbands car broke down. Despite car being in multi story carpark and it being a run in Northampton for 4 hours with road closure Adam managed to get the car down out of carpark and diagnosed the cars failure and arranged a truck to collect us and take us all the way home. Hue arrived 2 hours later and he was absolutely brilliant. We are disabled and found him to be understanding of our needs. He went out of his way to stop at a services on way to where car was dropped off. Outstanding service will always stay with the AA”

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Posted 9 months ago

“Your attendance, service and remedy unsurpassed. Thank Daniel. Dover area.”

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Posted 9 months ago

“For the first time ever, we had to call the AA to rescue us after a breakdown. Using their Relay service they took us and our vehicle 220 miles to our home. The two drivers, Mark, and the second whose name I have sadly forgotten, were absolute professionals - courteous, considerate and reassuring. It's good to know there are such people just a couple of phone calls away - Robert.”

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Posted 10 months ago

“Tokalani was absolutely fantastic. Wonderful Service”

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Posted 10 months ago

“Very polite and respectful, overall Excellent service would definitely use again”

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Posted 10 months ago

“Amazing quick service from AA. After breaking down in Wales on our way home to Leicester. Courteous friendly service from all involved including both relay breakdown drivers. Thank you Mr & Mrs H Connolly.”

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Posted 11 months ago

“I’m an AA member for my car. I’ve just bought home insurance from them too. I trust the AA”

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Posted 11 months ago

“I have 3 cars, 2 are over 20 years old, the youngest is 12. With vehicle's like this, there will be niggly issues that arise. No matter what the fault or where I've been travelling in the UK when they occur, the AA has always swiftly and effectively solved my issues - even unusual ones such as my soft top not re-attching to the main body correctly. The road side help, towing and at home assistance has been perfect each time, and each AA technician has been friendly and kind.”

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Posted 11 months ago

“They are the best breakdown company , you always see their vans and never the other guys”

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Posted 11 months ago

“I wrote a fund recovery firm at (CONTACTZATTECHRECOVERY @ GMAIL COM) when I got scammed by some crypto investment scheme this was sad but I’m glad I got a topnotch service at my first recovery trial. It’s indeed 100% possible to recover your stolen funds. This team got it done with ease and perfectly”

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Posted 11 months ago

“Outstanding service. Never had to use a recovery service before but sadly our car decided to breakdown on a major road. On calling the AA they arrived within 40mins, realised they couldn’t fix on the side of the road and towed us to the garage of our choice. So friendly and really made us feel at ease. Once at the garage they arranged a hire car which we were in are on our way within an hour or so. Utterly brilliant and so pleased I had the AA as our recovery service. Thank you for making a terrible journey into a positive experience.”

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Posted 11 months ago

“phoned for advice regarding amber flashing light on my car dash board. I was given advice and reassurance + sent a video explaining clearly what the warning light meant.”

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Posted 11 months ago

“A knackered battery, sorted out by the AA guy,Darren Fairclough. All replaced on the spot. Good service yet again, having been a member for over 50 years.”

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Posted 11 months ago

“The driver arrived on time very professional and polite he done he's upmost best to fix my problem a big shout out for Joshua Hancock black Mercedes Leysdown kent”

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Posted 1 year ago

“Excellant service from the the first call the engineer arrived within 1 hour and resolved the problem”

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Posted 1 year ago

“Excellant service today, Todd arrived quickly and got me back in my car which had completly shut down and locked me out He checked the battery and adviced me to run the engine for a while. Very happy with the AA from first call to solution”

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Posted 1 year ago

“thankyou for amazing quick service, thanks Carl you were brilliant”

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Posted 1 year ago

“Outstanding service from the AA today. From breaking down on a live lane of the M1 with no hard shoulder, to being dropped off at home 150 miles away, took around 4 hours. You couldn’t ask for any more than that”

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Posted 1 year ago

“I recently had a tyre blow out on a main road A403 near Bristol having hit a large pothole in my BMW. YC61 NSK. I contacted the AA and within about twenty minutes they attended. Luke was polite and courteous, knew his job and sorted my issue by putting a temporary wheel on my car and followed me to the nearest tyre depot where the issue was sorted. Thank-you Luke…. I hope your employers appreciate your representation of the AA organisation and the professionalism you demonstrated and will recognise this feedback!”

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Posted 1 year ago

The AA is rated 2.8 based on 1,969 reviews