The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never phone the AA/ take on their accident assist if you are in a no fault accident. ALWAYS go straight to your insurance company. I was in a no fault accident and was sold their accident assist policy on the phone after I called them to recover my vehicle. I was recovered quickly and given a hire car the same day. I waited a week for someone to come and look at my car and then 3 weeks after that for the verdict that my car was a total loss claim. My total loss claim was then handed to the third party insurance to claim the money back for the damage. Each step of this process required me to phone the AA helpline and find out the delays. I was told the money would be paid within the next week and I had to hand back the hire car within 7 days of them receiving the money. At this point - I sought to buy a new car so that I wasn't left without a car after I had to return my hire car so that I could get to work. Once I had purchased my new car, I phoned AA to say that I no longer needed my hire car as I had brought a new one borrowing money from my parents. 5 weeks later and I have still not received the money from the AA so I gave them a ring. According to another employee I spoke to, I had invalidated the agreement by giving back the hire car before the payment was received and now my claim can no longer be chased by them and I have to go back through my insurance company - rearranging for my written off car to be released to them and then having the damaged reassessed. I am absolutely furious!! Not only do you have to wait around an hour to get to speak to someone, the people on the end of the line do not know what they are giving advice about and are misleading/misinforming their customers. They have admitted I was incorrectly informed but are not willing to take responsibility and ensure that the payment is sent across to me so I can return the money I borrowed to buy my new car. I cannot believe that I pay for accident cover through you and I will not be recommending you to anyone.”

Helpful Report

Posted 3 years ago

“After having my car window smashed and steering wheel stolen i had no help during the first 24hrs to get my car to my chosen garage to make sure it was secure. After having to arrange the transport of the car myself the car has now been sitting at the garage for 2 weeks with absolutely no contact from the AA in regards to giving the go ahead to start the repair. I feel i have paid for a fully comp insurance service and received no help with any stage of the process. I am having to do all the chasing myself to get the AA to provide the service i have paid for. When asking to speak to a manager or anyone that can help i am constantly told no one is available and i will get a call back, a call that never comes. After chasing everyday now finding out they thought the car was in a different garage (one of their chosen garages) I am now out of pocket either out of pure incompetence or the AA simply do not care. As of now still waiting on a simple repair to take place, the garage also waiting ready with the parts needed for 2 weeks now. It is true what they say, you do not know how good your insurance company are until you actually need to claim. In this case I've never had a worse service provided.”

Helpful Report

Posted 3 years ago

“Had letter through door yesterday saying from January 22 my premium is going to be over 40 pounds a month so cancelled my direct debit as when I rang no one could help as it’s in my wife’s name even though I set it up,by the way my name is mr not Mrs Mark morris”

Helpful Report

Posted 3 years ago

“Greetings, Let me start off by saying that I regretted ever having Americans Airlines as my number one choice to fly for this trip VLDZFG. I’ve been flying American Airlines since the late 1990’s and early 2000’s back and forth into Haiti with my family with no issues. The time I decided to choose American Airlines to fly to a particular trip into Thailand, they not only let me down. But when I showed up at the check-in desk at the airport the lady checking my bags told that my connecting flight into Japan to Thailand is not going to happen because Japan is closed and not allowing tourist to connect through it. The American Airlines Agent noted my file telling me about the cancelation of my flight saying that Japan is going to open Nov 15,2021. I’ve book this ticket since October 1, 2021, I prepared in advance with my job to get the requested time off and now your going to tell me that a major company that I trusted and believe in since I was a child deceive me into purchasing the ticket to Thailand when they know that the connecting flight was not valid. That is just unacceptable in all accounts, you don’t sell tickets to customers that is going to deceive them, that’s a big red flag and dirty business. Taking the customers trust, and misleading to purchase tickets to later give them flight credit is a scam to the customer. As a major company that represents the United States in the Airline industry you don’t deceive your customers into purchasing something that is for future use, that is not fair and not the American way of doing business, we call that a scam. Also to make matters worse, I spoke to the reservation agent and supervisor at American Airlines about the issue, they told me to submit a request for refund and I would receive my funds back to my card because of the matter, because they had to cancel my flight. I check my email this morning in Thailand, and the email said your ticket is not eligible for refund 0012302169199. I want to American Airlines and I would never thought I would ever come on here to write such review because of the high regards I had, but you’re a scam to deny my refund of funds to my card and offer flight miles when you arrange a connecting flight that was not possible because Japan is closed off to tourist, American Airlines that is a scam. I would never forget this or trust you guys, and yes Delta does have valid routes into Thailand connecting through South Korea, I was able to fly through Delta and be in Thailand as I once planned. I want my funds refunded back to my card and want to fly American Airlines ever again if your going to scam me out of my money by giving me flight miles. I’ve work hard for that money not to have back to my card. I want my money back. I didn’t cancel the flight you guys did. I want my money back, that is not fair dealing with customers like this. Why deceive customers into purchasing your tickets to your business and give them the service. That is dirty business dealing. I want my funds refunded back into my card, I do not want your air miles. That is not the way to go with a customer because of your own mistakes, I want my money back. You don’t gain a customer trust by doing that. I want my funds back to my card please. I don’t want to be scam. And if I don’t get it, I’ll make sure the world knows of how dirty you guys are doing business. That is not fair. I want my funds back into my card.”

Helpful Report

Posted 3 years ago

“So I have to wait over two months now for my total loss pay out which I still haven't had totally ridiculous”

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Posted 3 years ago

“Waiting 9 hour's to be recovered and still waiting! 😡”

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Posted 3 years ago

“Left my son and his one year old baby daughter stranded on side of M62 for almost FOUR HOURS LATER THAN PROMISED TIME IN THE COLD AND DARK!!!! Said they were a ‘priority’ and help would be there in an hour, then an hour and a half, then 2 hours….. kept pushing back time. Finally arrived FOUR hours later at al almost 1am Thank goodness for highway patrol who turned up, sat them in a warm car and organised help. SHAME ON YOU AA!!!!!!!!!!”

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Posted 3 years ago

“Horrendous Was with them 30 years plus Waste of space Complaining is a waste of time”

The AA 1 star review on 13th November 2021

Helpful Report

Posted 3 years ago

“NO STARS FOR YOU! APPALLING SERVICE! Instructor cancelled lesson and neither the instructior nor AA notified me! no email, no text, no call. Couldn't find one phone number to call!”

Helpful Report

Posted 3 years ago

“So surprised to find out that a company which has been running for many years has a very poor customer service. Their driving instructor Ian Perry cancelled our session when I informed him that I will be late due to childcare, he claimed he cannot find the place I live and demanded I would walk to meet him. He said that waiting for me is a waste of time and now he is still holding my balance and refusing to refund the money that I have on the AA account. Meanwhile, contacting AA is impossible. They don't respond over the phone, emails or live chat. I hope others had a better luck with the AA services, but I would definitely avoid Ian if you can.”

Helpful Report

Posted 3 years ago

“THERE IS A LONG WAIT FOR THE CHAT. I HAVE CHECKED EVERYDAY FOR THE PAST WEEK TO GET IN CONTACT BUT THE CHAT IS ALWAYS BUSY. I CAN NEVER GET THROUGH TO ANYONE EASILY. I HAVE SENT A COMPLAINT 2 MONTHS AGO HAVENT HAD A REPLY. THE CUSTOMER SERVICE IS REALLY HORRIBLE. YOU ARE VERY EAGER TO TAKE THE MONEY BUT THE SERVCE IS REALLY REALLY HORRIBLE. WOULD NOT RECOMMENED TO ANYONE!”

Helpful Report

Posted 3 years ago

“absolutely disgusted i walked in work this morning at 7 30 to find a couple and 2 3 year old girls in there car that had been dropped off by the aa they where on their way to Poole in Dorset and suffered a flat tyre the aa brought them to my garage at 1 .30 am yes that's right 1.30 am and abandoned them despite pleas to take them on luckily people round here have compassion and common sense and helped them out we got a tyre and sent them on their way by 9.45 but AA you should be bloody ashamed of yourselves”

Helpful Report

Posted 3 years ago

“Watch the renewals mine went from £62 to £159 then once rang reduced to £99 they are scam artists so avoid or just do 1 year and move on”

Helpful Report

Posted 3 years ago

“Basically lied to to get me to purchase the policy. One hour they said to get me to buy it. Three hours later still waiting. As a single female with 2 young children this is the most awful deceitful company I have ever had the misfortune to deal with. Save your money and go with the RAC or green flag instead. I certainly wish I had done”

Helpful Report

Posted 3 years ago

“Read the reviews people Ain’t a recommended place No care for the customers Absolute s**** not WhT people pay for Abysmal Service atrocious ain’t. The word call up every time nothings been done Don’t know what service people pay for Atrocious tbh”

Helpful Report

Posted 3 years ago

“Abandoned more like it! Bad experience does not even began to describe what we are going through! Beyond belief and utterly shocking is more like it. We broke down at 5pm last night, some 190 miles or 3.15 hrs away from home, on A1(M); the recovery truck 1 arrived 1.5 hrs later (so far so good), took us 7 miles up the road to Ferrybridge Moto services, said that was his ‘zone’. Recovery track 2 arrived (yeah) and took us only to Peterborough (his Zone), where we were left at 10:30pm and waited, called AA, and waited another 2 hrs. (So not so ‘yeah’). Recovery truck 3 arrives (yeah), but after 2 hrs driving around closed parts of A1, leaves us at services at 2:37am (yep, the next day now) in North London, that’s the end of his zone and although we are only 30 miles from home, he is not allowed to take us further. We call AA again ;they do offer a taxi (but not big enough for us, the child, the dog and ours holiday stuff). We have been here for 4 hrs now. It is 6:28am, we have been promised truck no 4 by 7:15am. So that will be home (maybe 🤞) over 15 hrs after we broke down. Thank goodness it’s not cold (oh actually it is), or raining … scrap that, it’s raining now too.”

Helpful Report

Posted 3 years ago

“WARNING: check your policy – relay doesn’t apply if you are involved in an accident. You are only covered for engine failure. I was charged £300 before they acted. After an accident on the M25 at 7.15pm, I was left on the hard shoulder alone for 4 hours, AA informed me it would take 2 different vehicles to get me home. After long and repetitive conversations, they finally agreed I would be taken straight home, but Mansfield, a subcontractor had other ideas. I was taken with my car to a service station at 11.30pm and left in an unlit area in the lorry park. This privilege cost me £300. I then had to wait an hour for another lorry to collect me and take me home. I felt completely vulnerable and unprotected so had no choice but to lock myself in and wait. There were no concerns for my safety and wellbeing. It took 6 hours to make a 40-minute journey. I struggle to understand the difference between accident and engine failure as my car definitely had an engine failure after the accident. Needless to say, I will be an RAC customer next year.”

Helpful Report

Posted 3 years ago

“Please don’t open AA break down because it’s no good in the night time after four hours is coming no answer me you tell me if you talking to me and push me and cancel all your policy please don’t open it a breakdown no good thank you”

Helpful Report

Posted 3 years ago

“Took my money without my consent then said they would refund within 3 to 5 working days which they didn't.. Then got a email saying they had cancelled my cover?? Absolute jokers!!!”

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Posted 3 years ago

“WARNING TO ALL THE VULNERABLE ONES IN… WARNING TO ALL THE VULNERABLE ONES IN SOCIETY, THIS COMPANY IS OUT TO GET YOU!!!!!! They sold me car insurance on the gocompare website which they stated included breakdown cover, but when my battery went flat in the country side in the middle of nowhere with my sick son. They said it was not included?? What a CON apparently you have to call the breakdown line to register WHAT A CON I’ve bought insurance in the past on go compare and always go for breakdown cover included and had to use them but not have to register anywhere it was already included in my insurance policy. So gocompare will be hearing from me. When I asked what can I do they said pay £150 and register as a new member with AA breakdown. Terrible company looking to get more money out of you. Through small little tricks on other websites totally unacceptable and the AA will be reported to the insurance ombudsman.”

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Posted 3 years ago

The AA is rated 2.8 based on 1,991 reviews