The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AA have no issues endangering lives - absolutely awful! Left stranded, repeated lied to, had to speak to five different people for over an hour whilst stranded on the side of the road. Despite being over 30 miles from home I'm eventually told they won't come out to me unless I pay an addition charge of 50% my original fee. If I cancel my policy (with 9 months of cover left) I'll receive ZERO refund, this after they tried to automatically renew my policy last year (despite quite clearly telling them I did not want that to happen) at a much much higher price than the year before. Unhelpful telephone staff who really don't care. Thank god I wasn't stuck on the hard shoulder or with vulnerable persons because the AA would've genuinely been putting people's lives at risk. AVOID AT ALL COSTS. (Check their recent reviews...)”

Helpful Report

Posted 4 years ago

“3 hours on the hard shoulder of the M1 and repeatedly lied too! Broke down at 4.00 pm waited 3 hours on the hard shoulder of the M1 (rush hour) despite being told I was priority because of the dangerous situation, repeatedly lied to about recovery times, then after 3 hours towed to a service station 2 miles down the motorway by an independent recovery company, waited another hour and a half for a patrolman to turn up to tell me my car needed recovering (which I knew all along and I believe so did they as you are asked for the symptoms when you call) now told it will be 11.30pm before they can recover me for the 150 mile onward journey (which I don’t believe as every single member of staff you speak to lies about the times) you will wait at least 2 hours or more after the time they tell you. Cant have my car delivered to my garage because they are closed as it will be 1.00 am in the morning! and even if I have it dropped off there I have to make my own way home or else get my car taken home and they then will charge you to take it to your garage the next day! so 7 hours stranded so far (that’s if they turn up a 11pm which I doubt) be lucky to get home by 2 am! Personally after being a member for 7 years I will never use them again, they are unprofessional they don’t care and no longer have the resources or ability to look after their members, I would never recommend them! Update 11.23 patrolman arrived but says he can only tow me halfway!!!!!! Is dumping me at a service station 75 miles from home at 1.00 am in the morning I now have to wait to be picked up from there! AA you should be ashamed of yourselves!!!!”

Helpful Report

Posted 4 years ago

“My vehicle had been serviced 20 miles ago: front wheels were removed, and the wheel nuts become loose on first motorway drive post service. Steering wheel wobble developed at 60 mph+ vibrating near side wheel loose. So we stopped on the hard shoulder and called the AA. After our first call connecting but not responding to keypad input (and thus being disconnected by the AA - bit stressful post breakdown) we finally managed to get through to the service and described the problem above. We were told someone will be with us within 30 minutes… An entire 2 hours and 45 minutes later, a recovery lorry finally arrived. Not the AA, but a subcontracted group with no road-side assistance equipment or tools. Just a recovery lorry. We were told he will tow us less than a mile to the local shopping centre only. We were told, very defensively, that as it has toilets it counts as a place of safety… Which were of course inaccessible because the centre was closed… After begging the driver to take us home instead (a 5 mile drive), he hesitantly agreed. Feeling relieved the driver casually recalled his day, and told us he actually passed us on the motorway within the 30 minutes he described but instead was going to another job. The job was a defaulted finance agreement on an old vehicle of value approximately £1000. So a stranded vehicle with two passengers, left on a very busy motorway (which was stressed to us by the AA as a place of high danger, and we should leave the vehicle to stand in the pouring rain instead of sitting in it), was deemed as less priority than recovering a defaulted car on finance… Once we were home, I took my pneumatic jack from the garage and fixed the problem within 5 minutes. This should give you an idea of how competent the AA are, how they treat their members, and their value on your lives over money. If you do find yourself in a breakdown situation, perhaps call some professionals instead and not the AA. Find a company whom have *some* value associated with human life, and also if you’re lucky, how to fix cars too…”

Helpful Report

Posted 4 years ago

“Please please please...dont join unless you want to be quoted a 6 to 7 hour wait time by a third party !!!!”

Helpful Report

Posted 4 years ago

“Aa took my after an accident with their client now 3 months later written off my car now they are fogging off theyve taken coutersy car and left me with no car no money now cant entertain me Terrible im stuck”

Helpful Report

Posted 4 years ago

“You don’t deserve any star at all, the past last month I ve been trying to cancel my husband policy unfortunately he passed away, right now life it’s very hard so why do you make it so difficult!!!!! I send you an email to cancel to policy but you still took from my account £207 for this cancel policy, now again it’s going to be a battle to have you on the phone!!!!!!!”

Helpful Report

Posted 4 years ago

“It doesn’t even deserve one star. After my family has been a customer for over 10year this breakdown cover has been awful. Poor customer service, bad communication and outsourcing recovery trucks to do AA job. Why pay AA when you are going to get someone else to do the job? To be picked up at 4:50pm and by 2am still not home and just left in a Services waiting for the 3rd time to be collected. I don’t believe it is acceptable to leave a young woman broken down in the middle of the night by herself. Putting young women in vulnerable situations and then your customer service team showing no compassion or concern to the fact that help is still a further hour away. When the AA have already failed to turn up multiple time on this journey at times they specified. Also why can’t such a large company proved 24/7 web chat? With phone ques of 25 mins +”

Helpful Report

Posted 4 years ago

“Twice in the last few months we have needed the AA to attend accidents we have been involved in. Last week I was involved in an accident on the A14 in shocking weather conditions- but yet again when I selected one as being in a dangerous position the AA did not even pick up the call so twice they have left us without help. We have been with the AA 15 old years but this will be the last. Shocking service and they left us extremely vulnerable - thank you to a police car who parked behind us as protection until the recovery vehicle organised by the police came. Shame on you AA the point of the cover was to be there when we needed you and you weren’t on the very 2 occasions we needed you. Ward - suffolk”

Helpful Report

Posted 4 years ago

“I took out an insurance policy for my wife's car and was paying for the policy, I also had a breakdown cover for the vehicle. We never claimed anything, nor used the breakdown service, the insurance policy and breakdown cover was increased substantially and they sent out a letter informing us that the policy's were automatically going to renew. So I called to cancell them. I endured two long wait phone calls with a ridiculously long recorded message followed by a long wait. When I got through to cancell the policy they refused to deal with me as I was not the policy holder. No real need to throw all this red tape at their customers other than to tie you into continuing cover with them, we never asked for an automatic renwal. Will never use them again.”

Helpful Report

Posted 4 years ago

“Break down parts and labour cover AVOID AVOID at any cost been with these AA IDIOTS for over 3 years made a first claim and they refused it straight away my wife’s car had been in garage on a ramp for 5 days waiting for an answer from these idiots. They lick ass when it comes to sell the policy’s but don’t pay out for any claims absolute scums. People AVOID AVOID AVOID AA PARTS AND LABOUR COVER.”

Helpful Report

Posted 4 years ago

“Day 2 of waiting for a courtesy car, after my car was hit. Noone has contacted me back about getting my car repaired also 2 days later, it's sat in the road undrivable and I've now been on hold for 2 hours trying to get this sorted. Wish I'd gone elsewhere for my insurance.”

Helpful Report

Posted 4 years ago

“They make me wait for 2 hours on A4. They don't know where is the A4, she asking for the postcode of the area luckily i know it, then she struggles to figure out the location. They are rude as well when i called them back because i was waiting for long time. The recovery truck arrives 2 hours later, and i asked the driver why it's takes them so long, he replied what do you mean, i am just 10 minutes away from you and i have been waiting for a job for hours, i just received this, just now. It's big name but the service not good at all.”

Helpful Report

Posted 4 years ago

“Been a member since 1991 went to use my rewards today and I can't as not ready not happy as just cost me my 20%”

Helpful Report

Posted 4 years ago

“They were supposed to come to my house to do a Toyota recall this morning took the day off work without pay and then sent a text ten minutes before they were due to say they won't be coming they class themselves as the fourth emergency service more like the fourth rate service”

Helpful Report

Posted 4 years ago

“My husband broke down in London and rang AA this morning, told he would be recovered at 2-3pm. Guy turned up at 530pm took as far as Cambridge then onto another truck who then said he could only take to Grantham . He was meant to have another truck at 730pm yesterday and has been waiting in his car for 5 hours now and still no recovery! 😡😡😡 I was meant to collect him from the garage in a village only 30minutes from Grantham but it’s so late I’ll probably fall asleep at the wheel collecting him! Therefore he will need a taxi home 😡😡😡 Disgusting service”

Helpful Report

Posted 4 years ago

“Clearly you're employing sexist trash. You have a bunch of incels working for you that like to leave people stranded on the side of the road. Taking my money elsewhere.”

Helpful Report

Posted 4 years ago

“You'll are thieves and con artists. I paid a motor warranty policy for years but when I had an issue on my car and I claimed yourll used every excuse to not pay. Pathetic”

Helpful Report

Posted 4 years ago

“My son had a flat tyre this afternoon he was 30 miles away from home Kerr & Smith turned up with a low loader and said he can't repair a puncture at the road side even although we live in a cul-de-sac, He wanted to take the car back to their garage but it doesn't open till Wednesday four days later, I would have thought this would have been quite a simple task for the AA but seemingly not, whats the point of being a member with a service like that, I think Kerr & Smith of Ayr are on a cash builder from the AA. The guy took photographs then left, what a waste of money.”

Helpful Report

Posted 4 years ago

“Complete joke avoid they have damaged my car and now refuse to come out and look at it told me to pay for my own recovery to get it to a garage. I will be taking them to court”

Helpful Report

Posted 4 years ago

“After breaking down on Friday 17th September 2021 about 4pm Eastbound on the M4 we were taken to the nearest services. Due to the distance we where to home - 94 miles- we were told it would be via a relay of different recovery vehicles. However, after waiting at our second service station for over three hours we were told that we could not be picked up that evening but they would book us into the on-site travel lodge overnight, all expenses paid, and pick us up the following morning. Only problem was there was no booking for that night, I couldn’t get through to the AA to advise them even after holding on the phone for 45 minutes and as it was by then 1.45am in the morning we had no choice but to sleep overnight in our car. We are both 65 with health issues. Strange though how I managed to get through straight away on the Saturday morning! After explaining our situation I was offered a letter of apology and £50 compensation. The letter of apology never did arrive. They never acknowledged the severity of our situation and the grave danger they put us in. We finally arrived home some 21 hours after initially logging our breakdown! Despite numerous emails asking for an explanation regarding why we were left in a vulnerable situation overnight and why I was unable to get through to them that same evening to advise them of our situation they never gave a satisfactory answer and the case was closed by them after customer service offered a further £75 and said they would not enter into any further correspondence on the matter. Disgraceful customer service.”

Helpful Report

Posted 4 years ago

The AA is rated 2.8 based on 2,028 reviews