The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Claims Department refused to pay for the garage work on my break down repair cover by claiming that when my vehicle broke down I did not tell them that the vehicle had broken down due to a dead rear ECU and brake caliper. I was told by the AA Claims Department that in my intial breakdown phone call i had simply told them that my car lost power and would not start. I challenged this explaining that I was not a mechanic and could not have known why the vehicle had broken down. Actually even the AA mechanic who attended was unable to get the car started to do any diagnostics. In fact he didn't even attempt to do so ! He simply looked in the engine and saw that the serpentine belt was broken. The AA were only willing to cover the cost of having a new belt fitted. They were insistent that I had never given the ECU and brake caliper as being the reason why I had broken down. The AA seem to think that the customer should carry out their own diagnostic test before reporting the reason for breakdown!! Ridiculous!!!!”

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Posted 4 years ago

“Called to help a AA customer who had 3 hour wait keys locked in Mercedes estate in Poole Branksome car park 940 pm AA arrived Cala police said locksmith is drunk driving 3 traffic cars stop me 4 miles away breth test 0 what scum work for the AA making false accusations to999”

The AA 1 star review on 28th August 2021

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Posted 4 years ago

“Motor cycle blown engine, phone in at 5.45 explained we needed a bike van. Waited 5 and a half hours in the middle of nowhere pitch black, t 2 stage pickup, what a joke got home at 1.30 in the morning will be going eles where nxt time just kept giving us excuses Not happy”

Helpful Report

Posted 4 years ago

“Left for 4 hours on hard shoulder. No recovery trucks available and no patrol van came. Highways towed me off motorway. AA got me a taxi after telling me recovery would be with me after midnight. I called them at 6.30pm and I have full cover! Left the keys for the keys with Tescos as instructed but noone could find them the next day! Ended up they had given them to another AA patrol technician who was in for something else! Hopeless!”

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Posted 4 years ago

“Broke down 3.15pm run flat tyre puncture but was towing caravan it shredded limped to layby. Approx 5.30 AA arrived couldnt do anything called recovery. 1 am recovery turned up didnt know we had caravan so could only take car waited for someone else to tow caravan arrived destination gone 2am in the morning. 10 HOURS TO BE RESCUED BY AA DISGUSTED. Note they never get you going always end up on recovery vehicle”

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Posted 4 years ago

“Disgrace service I’d never use the Aa again treated us terrible”

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Posted 4 years ago

“The absolute worst customer service I have ever encountered. I paid extra for home recovery to have a van come out, shrug at me, and turn off the fault light! Which came back on as soon as I turned the engine on and I then had to get my car to a garage myself! Despite paying for this very reason. When I sent a complaint I received one response which has said that the agent did checks on the oil and coolant levels in the car, a road test, and that I signed to agree all of this. When I had asked what I needed to sign, I was told there was nothing to sign. Which means the agent fraudulently signed on my behalf! And none of these tests were done! The end of this one and only email regarding my complaint said that it was their final decision - despite no one discussing this me to hear that it isn’t true - and that if I wanted I could report them to an ADR provider, but that they would ignore it! Absolutely appalling. I will be cancelling as I assume I won’t be getting the money back and have basically paid £50 to watch someone shrug”

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Posted 4 years ago

“Had an AA warranty with a used car, warranty did not cover the broken regulator on the window, only the motor, so completely pointless warranty. Please do not trust any company offering an AA warranty, as these are worthless.”

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Posted 4 years ago

“I am absolutely appalled by the service we have received from the AA today. Our car broke down at 2.30pm just outside of Barnsley, and we are still stuck now over 160 miles from home over 10 hours later. The customer service shown from the AA has been DISGRACEFUL and I would NOT recommend them. The AA have a lot to answer for.”

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Posted 4 years ago

“Absolute joke, diagnosed battery was a problem when it was the alternator. They get commission for battery sales. Then advised to go to there “mates” garage to get the problem fixed. They ordered the wrong part, no car for the 2 nd day. Do not buy!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking customer care. Our car is still sat on our drive, nearly three weeks after an accident. We have done all the chasing, between the AA and repair shop. The AA seem incapable of organizing a replacement car. Big mistake using this lousy outfit. You live and learn.”

Helpful Report

Posted 4 years ago

“Disgusting customer service. Last night car broke down, and we called their services at 11:00, they promised to come by with a recovery truck at 12:00 and only arrived at 2:00 leaving us stranded in the highway for over 3 hours. Offered a taxi service to drive us home afterwards, Was promised the taxi at 4, which changed to 5, then 6 and finally arrived at 7. We were waiting for a second taxi for almost two hours after the first one left. We were kept waiting and waiting and had to make continuous calls to the company (AA), who were extremely unhelpful and kept promising times that they did not keep to. I do understand that their company are very busy but it was completely ridiculous how they kept delaying the times without even notifying us. We finally arrived home at 12:00 at night after spending the whole day waiting for the AA to do it’s job. From Kumar (they also charged us for every single calls for recovery truck after already paying 3 times yesterday to now)”

Helpful Report

Posted 4 years ago

“I have been with the AA for 2 months and I called back 5 times to make sure I was covered for everything, to which they confirmed I was. My car was badly damaged during a police incident where i was a bystander, the police closed the road and i was unable to move my vehicle. As a result I claimed on my insurance and the advisor stated that my car would be deemed as a 'write off,' I had to argue that my car needed to be taken to storage and eventually it was. Despite previously calling 5 times to confirm i was covered in the event of any incident, i have been told I do not have the Car Hire Add On (which is free). I was then told, despite being Fully Comprehensive that I am not eligible to drive other cars without being a Named Driver as I am now classed as 'not having physical access to a vehicle' even though my car has not been confirmed as a write off by a mechanic. It has been 12 days, I have no access to a vehicle, had no updates despite calling every day. Today after an hour on hold to the engineering team, they confirmed that my car is still in storage and the storage company refused access to my vehicle when the AA attempted to recover it... the AA have left my car there and not attempted to recover my vehicle since. In my 6 years of driving, I have never been involved in any accident or claim. The way I have been treated is absolutely disgusting and I have contacted Trading Standards and The Ombudsman.”

Helpful Report

Posted 4 years ago

“We broke down on the final day of our holiday in Cornwall last week. The AA promised to get us and our car home via recovery vehicle. This arrived as promised at 7.45 am and took us as far as Bridgewater, when the driver said he had no further driving time allowed and someone else would pick us up. We waited from 12.30pm until 7.45pm for the next recovery vehicle. During this time the AA - largely unreachable by phone - had promised we would be collected at 4pm, but no one had arrived. This second recovery vehicle loaded us all on board and proceeded to break down about an hour later. We were left at Gordano services in the dark, everything closing down around us, with no offer of completing our further 200 mile journey home to Lancashire. The second recovery driver had recommended I call the AA and insist on a taxi home. Again, it took some considerable time to reach the AA, but a taxi was ordered and we arrived home at around 2am, eighteen hours after originally being picked up. I appreciate it was an extremely busy day, but we had been dumped and abandoned twice. The AA needs to hire more staff and more recovery vehicles instead of leaving people stranded for hours on end. The 'service' we received that day was appalling. We will not be continuing to use the AA and certainly could not recommend it to anyone.”

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Posted 4 years ago

“Total and utter shambles! I had a puncture yesterday at 3pm which needs a new tyre. Complete incompetency by AA means I haven’t managed to get away on holiday yesterday evening, and it’s still not fixed! Serious training issue here! Wrong information given by AA call handler. To say I’m upset is an understatement!”

Helpful Report

Posted 4 years ago

“Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful”

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Posted 4 years ago

“The AA run on a 48 hour backlog, do not join, youre better spending your money elsewhere. Leaving long haul breakdowns in dangerous situations. We have broken down from Scotland to Suffolk. Being left without any information when the next relay driver will be likely to arrive and having called at 6pm, it’s now 4am the next day and we’re only two hours down the road from our initial location. Without information on when the next driver is likely to arrive you are unable to rest, let alone feel comfortable or safe. The customer service team and disingenuous and tell lies to get you off the phone. This is by far one of the worst services I’ve ever received and having been a loyal customer 12 years, this is the first use of the breakdown cover and I’m appalled. Shame on you AA”

Helpful Report

Posted 4 years ago

“I have to wait 1.5 hours for a patrol to come out that's acceptable but I have now been waiting just short of 4 hours for a recovery truck I have been told that nothing available yet. They need to up their game now we're coming out of any restrictions for travel. Sad that you can leave a 65 year Old man who had a major heart operation and who's suffering with copd at the side of the road for that length of time”

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Posted 4 years ago

“I will never use AA again, they are the worse customer service ever. They cancelled my ticket without previous notification and i had to buy another ticket costing me triple the amount...i will never use their service again. I will make sure that my family do not use their service as well.. i will tell even my friend about my experience so they will not use their service as well”

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Posted 4 years ago

“If you need to claim when you call them all they do us put you through or give you phone number of business they have insured you with They take no responsibility for the quality of the service you receive My window screen had a crack across my vision line. I called AA who gave me LV insurance number who gave me glass repair number. This company took my excess payment saying they could come out in 2 days and then emailed me to say it would be 2 wks time and it would take 2 wks to refund excess. I rang AA to ask for help as car not safe yo drive to work and they gave me another number to call I asked them to do more to help me and call me back They called me and could do nothing about excess and just wanted to give me another number to call but hadn't checked if they could offer an earlier appointment WHY AM I PAYING PREMIUM BRAND PRICES FOR INSURANCE WHEN ALL AA DOES IS GIVE ME A PHONE NUMBER TO ARRANGE THINGS MYSELF? I might as well pay less and insure direct with company whose phone number AA gave me! Don't use them it is a total con as they are a broker and take no responsibility or action when you receive poor service from the businesses they have introduced you to.”

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Posted 4 years ago

The AA is rated 2.8 based on 1,991 reviews