The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've owe me £300 for over 2 months and have stopped replying to my emails. If I owed them £300 they'd be all over it. Pretty disgraceful”

Helpful Report

Posted 4 years ago

“Left sitting on a major dual carriage way for 4 hours with elderly parents and 2 children. My children were petrified. AA patrol van drove straight passed and then phone to say he wasn't dealing with it. After further 3 calls and on hold for ever no one new what was happening. Ended up being taken to a safe place in a police car. And then had to sit in the car on the back of a low loader tow truck who thankfully got us home. Mansfield recovery were amazing caring. Can't say that about the AA disgusting. 4 emergency service what a joke.”

Helpful Report

Posted 4 years ago

“Tried to charge me £25 to swap my number plate. I’ve had a private plate for over 20 years and never paid to swap it before. I refused to pay the £25 and will take my business elsewhere. Rip off.”

Helpful Report

Posted 4 years ago

“The AA policy is to rip existing customers off. Quote last year £137.19. Quote this year £170.30. Went on Compare the Market and Confused. Accepted cheapest quote at £106.43 with Zenith. Emailed the AA to end insurance advising amount of new quote and that's when they offered a revised quote of £105.87, which is £64.43 lower than their quote. Too late buddy - gone with Zenith. What a rip-off”

Helpful Report

Posted 4 years ago

“AA Insurance - three weeks after my accident I have been sent round and round in circles by AA insurance and the other two companies that underwrite AA insurance with my car still sitting outside waiting to be repaired. I have always had great service from AA breakdown cover and so for the last 2 years have used AA insurance for both my car and house - never again.”

Helpful Report

Posted 4 years ago

“Over two hours to reach us. They sent a car repair company, whi hadn't got a clue. He was on Google trying to find where the fuse box was. Couldn't fix it, Told us to ring AA back.”

Helpful Report

Posted 4 years ago

“I been wait to be recovered by the AA since half 4 this afternoon am at the bottom of North Wales am still waiting here there not getting here till half 1 in the morning it a 2 and a hour drive back to Manchester am sat in my van its freezing”

Helpful Report

Posted 4 years ago

“Terrible company terrible customer service terrible customer service agent was unable to fix a simple flight”

Helpful Report

Posted 4 years ago

“Staff friendly but the first company to have charged me when cancelling an automatic renewal after the renewal date. I do this every year because I’m so disorganised, and insurers have always refunded in full. Not these swines - £44 for being insured by them for 8 days! Leaves one incredibly sour taste in the mouth and wouldn’t use them again now.”

Helpful Report

Posted 4 years ago

“Class windscreen replacement as a non fault accident.???. Had to pay a increased premium. Majority of the other insurance companies don't charge or take a portion of the no claims discount.”

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Posted 4 years ago

“I moved house and The AA wanted to charge me almost the same fee that I paid for the insurance for a year.... ridiculous. When I called them to clarify and negotiate, the customer service offered two options: To pay this unfair offer, or cancel the policy. I chose to cancel and contracted another company. Never again AA.”

Helpful Report

Posted 4 years ago

“Bought house insurance But For some reason I had Break down cover I not got a car or any motor The cancelled my house insurance as the wasnt money in bank to pay both So mad 😡 so one day I couldn’t find my papers what I was covered for so Called up was talked to rudely by a man he put phone down on me called agsin talked to a lovely lady Really help full She told me my house insurance was cancelled as the wasnt enof money in bank at the time 😬got told she will pass it to the complaints department how you want to be contacted this x that I said phone call x I’m not happy she said ok it could be a few days I Waited for a phone call of the aa team but didn’t call me then yo get a letter this morning saying nothing can be done takes the Hiss in my eyes I’m Not even insurance for my house Called today talked to a feller rude ill mannered again is that aa talked rudely by men 🤔 My mind boggles how this could happen x nothing put right The best not call me up asking do I want this insurance as the will get told fumming isn’t the word I’m A single mother of six kids one is disabled I could cry 😭 But I’m not”

Helpful Report

Posted 4 years ago

“The Olly Patrol replaced the battery and after that the radio wasn't working. Olly lied about his actions and denies it too. AA has let me down and now not ready to compensate for the Radio Damage nor for the stress and anxiety they have caused. I would not trust them. Make sure you check everything before the Patrol leaves otherwise you will end paying for the cost.”

Helpful Report

Posted 4 years ago

“I have a membership with AA and I when I had a breakdown, I was told that they can fix in the part and my membership covered labour cost. Me and the AA guy drove to eurocar parts and then he fixed them in. Later I realised the prices that he fixed on did not match the price on eurocar parts website. I informed AA as soon as a I realised and the woman on the phone was even confused so she opened up a case. Later they sent an email explaining that Eurocar parts is their supplier but they charge through their own rates as they fit it In during the breakdown.... they are so SNEAKY. They charged me £110 extra on top of the parts! They said because i had a special membership i will only be charged for parts. This was misleading information, otherwise I would’ve never asked them to do it. If they ask you if they would like to fit in the parts, don’t go with them unless you mind them bumping you up heavily. Its disgusting what they done. You’re better off asking them what needs to be replaced and then asking your local garage person to do it!”

Helpful Report

Posted 4 years ago

“I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics, because it was so early they left my car outside the garage. When I got there in the morning when the garage was open, I noticed a parking ticket on the vehicle. I called the AA to ask for a report & they told me to wait 24 hours..after 4 days still no report. I called up again & they told me that the report is in my old vehicle details and that if I need it to be changed I should call up the third party to get that done. So I called up the third party company & they said only the AA can do that & that I should have the AA call them because they have evidence that it was my new vehicle that had broken down. So when I relayed the information back to the AA..the AA told me that they can call up but they are not going to put any pressure on the third party company to change the report with the correct vehicle registration. So basically I have a parking ticket because of the AA & a breakdown report in my old vehicle because of the AA. So now I can’t fight the Parking ticket. This is just awful and unacceptable!!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking service! Car was stuck in my drive with no mot.. spoke to AA and they said if I get it booked in for mot they would come and take it to the location. Booked my mot and called them back for them to offer me a home start add-on to my membership for £150!!!! I mentioned it was at my home the first time I called! Money making low life's!! Go to Green Flag much better!”

Helpful Report

Posted 4 years ago

“Shocking to say the least. My elderly mum broke down on a really dangerous country road and the horrid man on the other end of the phone had no interest and hung up. Absolutely disgusted. Thank goodness the local police came to our rescue.”

Helpful Report

Posted 4 years ago

“So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they said they are not sure why this is however it I want to cancel it will be £20!!!!! What a sneaky trick they play to steal NHS workers money!!!!”

Helpful Report

Posted 4 years ago

“We broke down at a petrol station in our occasionally used pick-up truck and called the AA as we thought this vehicle was included in our membership.. Were told this vehicle was no longer insured, and only one (our private car) was included. We were charged £49 to get us on our way in the truck, then subsequently discovered our car, used practically on a daily basis was removed from our membership, no longer insured, and replaced by the pick up truck!! Called customer services, received no reply, so wrote to CEO, Simon Breakwell, and received response from the ' Executive Case Manager ' who did not understand our complaint, that being ' why remove our car, and replace with the truck which we did not appreciate had been removed from membership!' Have been told the £49 paid will be refunded as we are loyal members, but as we have told AA we will not be rejoining, we will wait and see if this promise is forthcoming. AA are not good at corresponding, at clarification on membership, so we are looking for breakdown insurance that we can trust to do this! In the meantime no cover on the car we drive daily!! More to say, the AA 'rescue' wore no mask, even though there is a great deal of this enforcement made on the telephone response.”

Helpful Report

Posted 4 years ago

“The AA picked up my car and relayed it to a local Garage. They scratched the door quite badly in the process. Despite calls and images sent to them, they did nothing. To my horror they do not even have a number you can call for complaints about such incidents, only an email address but I never had a response. So if you care about your car avoid these guys as there is no accountability whatsoever.”

Helpful Report

Posted 4 years ago

The AA is rated 2.8 based on 1,974 reviews