Name: The AA
Rating: 2.82

“Avoid at all costs! They claim their patrols at experts and claim to repair 8 out of 10 cars at roadside. Called them out for bonnet catch not locking in place and only remaining on safety catch, they arrived said the part has completely seized and needs replacing advised safe to drive even though advised my mechanic is 20 miles away my mechanic advised not to drive on safety catch as not safe as bonnet can flip up at any moment!! Mechanic advised part just needed to be taken off and cleaned and put back on and worked perfectly fine to remove it was just two bolts and to clean it only took break cleaner and a rag! Raised with customer service and completely ignored and are happy with their “experts” work! What a joke!! Con artists if you ask me will be cancelling membership and going elsewhere!”

Helpful Report

Posted 4 years ago

“AA insurance wrongfully put a default onto my credit file and then took 2 years to remove it. This resulted in us been declined for a mortgage”

Helpful Report

Posted 4 years ago

“Hi I had very nervy experience in choosing AA car insurance in the past which was okay. A bit pricey but bearable. Then one time I was searching for home insurance and when I did an internet search it came AA first in my list at a reasonable price. So I chose it and agreed and went ahead with one year policy but then after 6 months of home insurance it keep changing its term conditions and goes and on and on and it was getting on my nerve and sending so much unnecessary letters. I read the term and conditions I did not like it because it makes it hard and harder to make a claim if there was a major accident. So I left after one or two years and quit without any explanations. They don't keep their words and always tried to change things as you go along. So My advice to please stick to Car insurance you are naturally better at fixing vehicles and not houses because otherwise it be well know YY instead of AA.”

Helpful Report

Posted 4 years ago

“The roadside assistance we received from The AA (as a part of my car insurance by Admiral) was beyond horrific. They sent a rookie from a 3rd party garage, J Madden Garages to fix my Landrover. The rookie broke my gearbox while banging on the starter motor solenoid. Then it took me more than a week to raise a formal complaint with The AA. (Admiral refused to help.) After the investigation which I helped them with, they refused to accept liability, although the evidence was all there, crystal clear. I was left without a car during the lockdown in 2 degrees with 2 kids at home (and the nearest supermarket 2.7 miles away) for more than a month... and going. The customer service is appalling and the staff in both Admiral Insurance and The AA have zero empathy. So, if you love your car, your family, your life dont waste your time with The AA or Admiral. There are better insurance companies out there. Do not TRUST them with your car.”

Helpful Report

Posted 4 years ago

“Been with the AA 5 star European cover for 30 years asked for a call out in Holland was refused and cost me 125 euro for a total garage to fix Please please don't use these cowboys cost me 30 years of premiums to find this out I run one of the worlds biggest car clubs and tell everyone experience”

Helpful Report

Posted 4 years ago

“Shocking service do not use!!! Lass than useless no common sense just money grabbing company”

Helpful Report

Posted 4 years ago

“Very poor assistance from the mechanic and the person on the phone. Definitely I will change to Rac or GreenFlag.”

Helpful Report

Posted 4 years ago

“AA is £2.6 billion in debt and no longer care? Theirs a reason why TheAA is £2.6 billion in debt and no longer care about their customers. Its all about clawing their way out the debt and charging premium prices. Ive been a member since i was 21 im now 50+ Never had any problems till today i had puncture and called for AA to change tyre. They told me my membership had expired last year Jan 2020. The only way someone would come out is if i took out a new membership their and then. Ridiculous thought as i had only renewed my membership less than 2 weeks ago til Jan 2022. However the AA said im not a member according to their system and they wouldnt come out. Clearly a system error somewhere. I have checked with bank the renewal membership money was taken out in Dec first week. I have a renewal confirmation letter. They even sent me out 4 new cards. Still according to the system i am not a member. Thankyou AA for stealing my money and in my hour of need telling me to get lost!! Thankyou”

Helpful Report

Posted 4 years ago

“AA caused more damage while loading my car on recovery truck, my car slid off left hand side, although my car was already in accident, I didnt expect AA to damage it even more, although the recovery driver admitted fault, AA claim wasn't so helpful, infact denied it, I sent photos to prove but still waiting for written apology. Very unprofessional, hence don't use these, I wont be from now on.”

Helpful Report

Posted 4 years ago

“Having had my van wrecked by the AA, I was not going to continue to use them. I just received a Credit Card statement that tells me the underhand organisation has relieved me of nearly £300, without so much as a thank you. I had no renewal letter, nor have I had an invoice or receipt to say they have taken the money, without my permission. I am totally unhappy with these organisations being allowed to auto renew policies without the customer express permission. It is so convenient after the event to say they sent the renewal. Had the policy price matched last year I would still have been annoyed by their underhand tactics, but probably would have let it go, however, they have doubled the price from last year. To me the whole thing looks as though it was deliberately done to try a sneak through a 100% increase in premium. Shot themselves in the foot as I have cancelled it completely.”

Helpful Report

Posted 4 years ago

“AA Job No - 3031 - On Date 19-11-2020 No Stars. This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery! The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery. Ergo, what is the point of a mechanic who cannot or will not change a car battery! The AA clearly states it carries spare batteries in their vans... Is this just for show! Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance. Thank you Kwik Fit for coming to our rescue and solving the issue. Appalling service from this AA representative. Again... No Stars!”

Helpful Report

Posted 4 years ago

“The customer service advisor could barely speak any English once the AA representative got my vehicle was very very rude and tried to sell me a new battery for l £110 which would cost £40 at my local garage once they realised it was not going to come me into buying a new battery from him he said he would not come back out to myself due to a flat battery and it was my decision if I bloody well call you you will come that's what I pay my premiums for I hope that someone gets back to me from the AA so I can make an official complaint”

Helpful Report

Posted 4 years ago

“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”

Helpful Report

Posted 4 years ago

“renewal price near £200,phone up offer to reduce by approx £50.00.Proviso take for two years. you should offer the best available price to all your existing customers,and not hope they accept and let you take advantage of loyal customers.Typical large corporations of today ?. Member of 23 years,and was a member a further 20 years with a 2 year break. Call centre operators are given there orders.”

Helpful Report

Posted 4 years ago

“It's a bad service with rude staff, they refused to take my car home after paying for two years without ever calling them, and when I called them they took my phone off as we talked”

Helpful Report

Posted 4 years ago

“My wife who works as a NHS district nurse called AA due to a flat battery half way through her shift, little did she know her car tax had expired the previous day but the AA informed her they would not attend due to expired car tax. She explained she was a NHS nurse on duty and had patients to visit but the AA response was sorry we cant attend , As if to leave a lone female stranded on a dark night wasn't enough, to leave a working NHS nurse unable to finish her visits due to a oversight in car car tax due to the pressure shes under at the moment , after 23 years of loyal membership its time to say goodbye- AA you are disgrace”

Helpful Report

Posted 4 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 4 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 4 years ago

“Useless at getting into locked cars. He basically turned up with a bit of wire that looked like a coat hanger and was more concerned that he'd dropped this so called 'specialist' piece of equipment in side my car then buggered off. £120 on a locksmith who came with a proper tool for the job, the wire was stronger and plastic coated with a handle on the end that you pull once it's on the inside door handle. He opened it first try. What is the point of the AA if they don't have the right tools for job and staff that can't be bothered!!?? He'd decided the only way in was to smash a window before he'd even tried, absolutely useless. So I'm paying for AA membership and forked out £120 on a locksmith, it's only a 57 plate Clio, god help anyone locked out of a newer car.”

Helpful Report

Posted 4 years ago

“Last year paid £172 for cover ,this year has jumped to £253 ,cancelled 3 days before cover due to end ,they have still took the £253 the next day and 2 days later have took another £253 told will have to wait 6 - 10 days for my money .Did not call them out what a bunch of cowboys ,be warned .”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews