Name: The AA
Rating: 2.80

“Having had my van wrecked by the AA, I was not going to continue to use them. I just received a Credit Card statement that tells me the underhand organisation has relieved me of nearly £300, without so much as a thank you. I had no renewal letter, nor have I had an invoice or receipt to say they have taken the money, without my permission. I am totally unhappy with these organisations being allowed to auto renew policies without the customer express permission. It is so convenient after the event to say they sent the renewal. Had the policy price matched last year I would still have been annoyed by their underhand tactics, but probably would have let it go, however, they have doubled the price from last year. To me the whole thing looks as though it was deliberately done to try a sneak through a 100% increase in premium. Shot themselves in the foot as I have cancelled it completely.”

Helpful Report

Posted 4 years ago

“AA Job No - 3031 - On Date 19-11-2020 No Stars. This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery! The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery. Ergo, what is the point of a mechanic who cannot or will not change a car battery! The AA clearly states it carries spare batteries in their vans... Is this just for show! Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance. Thank you Kwik Fit for coming to our rescue and solving the issue. Appalling service from this AA representative. Again... No Stars!”

Helpful Report

Posted 4 years ago

“The customer service advisor could barely speak any English once the AA representative got my vehicle was very very rude and tried to sell me a new battery for l £110 which would cost £40 at my local garage once they realised it was not going to come me into buying a new battery from him he said he would not come back out to myself due to a flat battery and it was my decision if I bloody well call you you will come that's what I pay my premiums for I hope that someone gets back to me from the AA so I can make an official complaint”

Helpful Report

Posted 4 years ago

“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”

Helpful Report

Posted 5 years ago

“renewal price near £200,phone up offer to reduce by approx £50.00.Proviso take for two years. you should offer the best available price to all your existing customers,and not hope they accept and let you take advantage of loyal customers.Typical large corporations of today ?. Member of 23 years,and was a member a further 20 years with a 2 year break. Call centre operators are given there orders.”

Helpful Report

Posted 5 years ago

“It's a bad service with rude staff, they refused to take my car home after paying for two years without ever calling them, and when I called them they took my phone off as we talked”

Helpful Report

Posted 5 years ago

“My wife who works as a NHS district nurse called AA due to a flat battery half way through her shift, little did she know her car tax had expired the previous day but the AA informed her they would not attend due to expired car tax. She explained she was a NHS nurse on duty and had patients to visit but the AA response was sorry we cant attend , As if to leave a lone female stranded on a dark night wasn't enough, to leave a working NHS nurse unable to finish her visits due to a oversight in car car tax due to the pressure shes under at the moment , after 23 years of loyal membership its time to say goodbye- AA you are disgrace”

Helpful Report

Posted 5 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 5 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 5 years ago

“Useless at getting into locked cars. He basically turned up with a bit of wire that looked like a coat hanger and was more concerned that he'd dropped this so called 'specialist' piece of equipment in side my car then buggered off. £120 on a locksmith who came with a proper tool for the job, the wire was stronger and plastic coated with a handle on the end that you pull once it's on the inside door handle. He opened it first try. What is the point of the AA if they don't have the right tools for job and staff that can't be bothered!!?? He'd decided the only way in was to smash a window before he'd even tried, absolutely useless. So I'm paying for AA membership and forked out £120 on a locksmith, it's only a 57 plate Clio, god help anyone locked out of a newer car.”

Helpful Report

Posted 5 years ago

“Last year paid £172 for cover ,this year has jumped to £253 ,cancelled 3 days before cover due to end ,they have still took the £253 the next day and 2 days later have took another £253 told will have to wait 6 - 10 days for my money .Did not call them out what a bunch of cowboys ,be warned .”

Helpful Report

Posted 5 years ago

“After 35 years with AA they quoted me £323 for the same cover with Green Flag £96. I am a pensioner and I think they are taking the proverbial for somebody who has been so loyal to them. I'm afraid loyalty means nothing to these companies. Every year you have to look around.”

Helpful Report

Posted 5 years ago

“I was sold a battery when the AA man told me that I need a new battery,I was charged £120.00 ,I found out the next day I could have bought the exact battery for less than half the price. I didn’t think AA will rip you off. Needless to say I won’t be renewing my membership next year.”

Helpful Report

Posted 5 years ago

“AA SCHOOL Fiesta GJ20 KKY DRIVEN BY A WOMAN OVER SPEED LIMIT ON 20MPH LOCAL ROADS, SPLASHING PUDDLES ON TO PEDESTRIANS. JUST DOING HER DAILY SCHOOL DROPS.”

Helpful Report

Posted 5 years ago

“The instructors are really poor. If you wish to waste your money, energy and other resources, go with AA. They will take you on then say, "I really have no idea how can I help you." After you have spent thousands, failed several times and had your confidence knocked under their instruction. They cannot deliver what they promise.”

Helpful Report

Posted 5 years ago

“Greedy service they just looking for your money but service are very poor”

Helpful Report

Posted 5 years ago

“I was stranded for five hours and called the AA multiple times only to be put on hold for 30 minutes and forced to hang up then made to sleep in my car like a homeless person. They said they would get me a taxi and refused. P*ss take.”

Helpful Report

Posted 5 years ago

“been with them for over ten years anytime i've needed them it's same old story you have to wait a couple of hours not good enough rac looks promising.”

Helpful Report

Posted 5 years ago

“My claim number: AAN139763 I rated 1, because there is no zero option I am very bitter and in all the years l have been dealing with insurance companies, l have never felt this way before. I feel so strained from the experience l have received from the customer services than the accident itself My life has been on hold for 2 weeks plus now after my accident. I have never received a single phone call to update me on the progress of my accident claim. I have been the one calling and chasing. It’s very clear the staff have no clue what they’re doing. I get put on hold each time l call for more than 45 minutes and when l finally get thru to someone, my call gets transferred and then gets cut off. My main issues; 1. The staff have no clue what they’re doing. I Request for a simple information on the progress of my claim. They just transfer the call or cut the phone off 2. No phone call from The AA to update me on the progress of my claim 3. I receive different information each time l call. I was told the liability for my accident was split fault. I called last week and l was told the liability is now the third party fault. Which one is it?? 4. Personal items l left in my car - sat nav, tyre pressure pump, box of disposable hand gloves, 2 perfumes - were removed from my car. The accident happened just before 3pm, on my way to work. I left for work leaving my car on the side road. The AA sent a towing car to tow my car. The tow driver came into my workplace just after 11pm, to pick up my car keys from me. I had no time to remove anything from car as it was getting close to midnight. I called and requested to get these items back as my car has been declared a total loss. I was directed to Sandwich, a 45 miles journey from my home. I got to Sandwich and my car has already been stripped of my personal items. I have called and emailed and received no reasonable response as to were my items were 5. I attempted to swap my new car reg with my existing policy. A simple thing to do, so l thought. This seemed like such an impossible task as my calls kept being dragged along until they finally put the change thru yesterday 6. Customer care is non existent. If l had not been calling, clearly no one would have called me to update me on what is going on 7. Different phone numbers for different departments. No clear information as to which number to call 8. I sent in the dashcam footage of my accident to The AA in USB stick, in a padded envelope. The USB stick was returned to me in a plain envelope which damaged the USB stick. They claimed their system could not open the USB stick. Although the USB stick got squashed, yet when l plugged it into my computer, everything was still neatly saved in there. What type of computer are they using that cannot open a USB stick? 9. I was told when l called for an update on whether my car was going to be repaired or not since they will not provide me with a courtesy car. I was told “it might be a total loss”. I requested for a clear YES or NO answer so l can organise myself as l needed a car to get back to work. I was tossed around for several days before l finally received a YES, it’s going to be a total loss This has been such a sad experience of my life. Will l recommend The AA? NEVER AGAIN. Very terrible company. I use RAC for recovery and l will consider going for insurance thru them when my current policy expires next year”

Helpful Report

Posted 5 years ago

“Doont join simple Broke down 2 am got home by sub contractor Bud Breakdown not even the AA AVOID”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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