The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following a period of lockdown abroad we needed help to start our car. However having missed our service date we were told that our Ford Assist had elapsed. No help available other than to pay a surcharge of close to £100. ‘The 4th. Emergency Service ‘ I don’t think so. The RAC were very helpful and responded straight away!”

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Posted 5 years ago

“Made a complaint about being run of the road by one of there trucks made a complaint to the aa two months ago still no reply they dont care there driver this time in a truck was dangerous and they dont seem to care”

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Posted 5 years ago

“AA app never worked for me. Was waiting for assistance 1.20 hour pay raise every ear no discounts. They rip of mony”

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Posted 5 years ago

“Non of they features like Fuel Saving, AA-App are not functioning. Couldn't install app. Every ear instead of discount they raise your membership payment. After waiting on the road for 1 hour and 25 min for assistant with no calls during the time I decide to not renew membership and cancel my direct debit. But still got email from AA thank you for renewal and payment was Credit card which I never gave it to them. So this made specially to call them back and they apologizing but tying to change your mind to stay with their membership. So It was intentionally false email from AA. Very disappointed - Would give them -3 stars”

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Posted 5 years ago

“Took my money for nothing”

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Posted 5 years ago

“AA changed my battery as advised by their agent , I paid 135 and after two month I got flat battery, AA agent who told you to change your battery, your old battery probably good ,but you got electricity leak , then he took AA BATTERIES and put back my old battery, every things was fine and their battery was faulty , AA refused to give me my money back , refused to give the battery back , refused to refund my contract money despite of 9 month notice as I paid in full , never trust them ,please pay monthly only and I m already waiting the court hearing soon”

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Posted 5 years ago

“DO NOT TOUCH WITH BARGE POLE. Should be option of no star. Cancelled after 18 months with them got hit with cancellation charge, queried it repeatedly never got answers from customer services then kindly put a default against my credit record for £130. Disgraceful - having not communicated this and found out six months later I am desperately trying to sort this debacle.”

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Posted 5 years ago

“Booked for a Van vehicle inspection online paying £174 however no response after 2 days so called them to be told that they had not received my request through so nothing had been put forward to book in, apologising they said my booking would now be put as a priority. I was then informed by the van seller (where the inspection will take place) that the earliest they could see the van was next week several days later. I am bemused why they would not be able to do this sooner or offer an explanation as to why my details went missing in the first place? Not the best first experience I’m using this sevice.”

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Posted 5 years ago

“As one who's been flying a lot, I encourage you not to fly with American Airlines, they have no sensitivity to passengers, most of their workers and Beilin are sealed with no attempt to help and understand customers, and their suitcases generally come many days late with no attempt at all to make it all happen, Or at least it was lost to at least try to get it back sooner”

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Posted 5 years ago

“The AA diver towed me to my chosen garage driving far too fast and like an idiot! When we reached the garage he went up the kerb forcing my wheels to hit the kerb and damage my alloys. What a complete armature. Would not recommend. Cost me a lot money because of this clown.”

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Posted 5 years ago

“Absolute scandal the aa debited £187… Absolute scandal the aa debited £187 from my account even though I told them I didn’t want to renew it because I got the Cover for £76 with another company i’ve tried phoning 3 time and was in a queue for around 30 minutes with no answer shameful.”

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Posted 5 years ago

“Cancelled my insurance and direct debit and they took money out of my bank account. Watch out they can find the call history”

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Posted 5 years ago

“Forced to sell my car after 10 months of policy - offered me a refund of £25 but cancellation fee of £30 during the Covid-19 crisis when I hadn’t been able to drive my car for 7 weeks (and forced to sell due to financial difficulty). Hasn’t refunded customers a penny despite saving themselves a fortune because of no claims. Not a trustworthy company.”

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Posted 5 years ago

“If I could give zero stars I would the AA are a complete joke! Been a customer for 14 yrs. I’ve only used them twice, both times unable to start my car and van. The final straw for me was calling them out for an immobiliser fault, turned out to be a transponder ring witch I diagnosed after showing the so called Mecanick ware the batteries were situated on my van. He left with my alarm activated and decoded my radio in the mists of disconnecting my battery. I rang up to complain Thay totally took the engineers side. Leaving me stranded and with a bill of 250.00. For a 70.00 pound part. Avoid at all costs I’m off to the RAC ware Thay no wot Thare doing and cheaper.”

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Posted 5 years ago

“I had broken down with all my shopping in the car and asked one of your team for help... He would only help me if I signed up which I explained I couldn't as I wasn't working... He left me stranded at times like these shame on him!!”

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Posted 5 years ago

“POOR CUSTOMER SERVICE. WHEN YOU DO GET THROUGH TO THEM ADVISERS SAYING OPPOSITE TO EACH OTHER. ALSO IN MY CASE CONFLICT OF INTEREST. THIRD PARTY WAS A MOTOR TRADER INSURED BY THEM.”

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Posted 5 years ago

“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”

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Posted 5 years ago

“On a recent call out on the M62 The lights were on as the car was on the hard shoulder. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

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Posted 5 years ago

“The AA recently attended a call out to me on the M62. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“I work for a Company and one of the company car drivers cars broke down. The manufacturers breakdown assist uses AA as of their providers. They attended and it went from bad to worse. Firstly they were rude upon arrival, it took them 1 hour to load the car onto the recovery truck... why, I have no idea. The recovery man complained about essentially having to do his job from start to finish. The car was then taken for repairs, when my driver went to collect it, there was a huge dent in one of the doors. After months of going back and fourth with the AA and being asked repeatedly to provide photos and details of what happened, they refused to accept responsibility and my company has been left to pay the bill. I will be asking the lease company I work with to cancel their AA membership that my drivers use, and acquire a new membership for my 100 drivers to utilise moving forward to avoid any further costs to us for damages caused by the AA.”

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Posted 5 years ago

The AA is rated 2.8 based on 1,974 reviews