Name: The AA
Rating: 2.79

“renewal price near £200,phone up offer to reduce by approx £50.00.Proviso take for two years. you should offer the best available price to all your existing customers,and not hope they accept and let you take advantage of loyal customers.Typical large corporations of today ?. Member of 23 years,and was a member a further 20 years with a 2 year break. Call centre operators are given there orders.”

Helpful Report

Posted 5 years ago

“It's a bad service with rude staff, they refused to take my car home after paying for two years without ever calling them, and when I called them they took my phone off as we talked”

Helpful Report

Posted 5 years ago

“My wife who works as a NHS district nurse called AA due to a flat battery half way through her shift, little did she know her car tax had expired the previous day but the AA informed her they would not attend due to expired car tax. She explained she was a NHS nurse on duty and had patients to visit but the AA response was sorry we cant attend , As if to leave a lone female stranded on a dark night wasn't enough, to leave a working NHS nurse unable to finish her visits due to a oversight in car car tax due to the pressure shes under at the moment , after 23 years of loyal membership its time to say goodbye- AA you are disgrace”

Helpful Report

Posted 5 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 5 years ago

“have been waiting for 5hrs, coming up on 6 hrs soon.... waiting roadside for recovery. time kept being adjusted in every five mins which put eta sometime in the next five mins and so on until we called them up and they admitted they have no drivers at the moment. never mind we are without power, heat, water, food or restroom roadside in the middle of nowhere in 13c, rain and strong wind... (no power=no hazard lights, no charging of anything...do I have to spell dangerous?)so the car is not much warmer at this point..... I am cold and getting sick, in these times even if it turns out I am about to get a common cold with fever and cough I will need to stay off work and get an unnecessary covid test, taking away space and time from people who probably need it more than I will.... can someone tell me who’s going to cover that? third time I am using my phone as desperately hoping to save my 30% battery that I have left... rest reassured I will definitely remember my birthday for a very long time. thank you - absolutely memorable.”

Helpful Report

Posted 5 years ago

“Useless at getting into locked cars. He basically turned up with a bit of wire that looked like a coat hanger and was more concerned that he'd dropped this so called 'specialist' piece of equipment in side my car then buggered off. £120 on a locksmith who came with a proper tool for the job, the wire was stronger and plastic coated with a handle on the end that you pull once it's on the inside door handle. He opened it first try. What is the point of the AA if they don't have the right tools for job and staff that can't be bothered!!?? He'd decided the only way in was to smash a window before he'd even tried, absolutely useless. So I'm paying for AA membership and forked out £120 on a locksmith, it's only a 57 plate Clio, god help anyone locked out of a newer car.”

Helpful Report

Posted 5 years ago

“Last year paid £172 for cover ,this year has jumped to £253 ,cancelled 3 days before cover due to end ,they have still took the £253 the next day and 2 days later have took another £253 told will have to wait 6 - 10 days for my money .Did not call them out what a bunch of cowboys ,be warned .”

Helpful Report

Posted 5 years ago

“After 35 years with AA they quoted me £323 for the same cover with Green Flag £96. I am a pensioner and I think they are taking the proverbial for somebody who has been so loyal to them. I'm afraid loyalty means nothing to these companies. Every year you have to look around.”

Helpful Report

Posted 5 years ago

“I was sold a battery when the AA man told me that I need a new battery,I was charged £120.00 ,I found out the next day I could have bought the exact battery for less than half the price. I didn’t think AA will rip you off. Needless to say I won’t be renewing my membership next year.”

Helpful Report

Posted 5 years ago

“AA SCHOOL Fiesta GJ20 KKY DRIVEN BY A WOMAN OVER SPEED LIMIT ON 20MPH LOCAL ROADS, SPLASHING PUDDLES ON TO PEDESTRIANS. JUST DOING HER DAILY SCHOOL DROPS.”

Helpful Report

Posted 5 years ago

“The instructors are really poor. If you wish to waste your money, energy and other resources, go with AA. They will take you on then say, "I really have no idea how can I help you." After you have spent thousands, failed several times and had your confidence knocked under their instruction. They cannot deliver what they promise.”

Helpful Report

Posted 5 years ago

“Greedy service they just looking for your money but service are very poor”

Helpful Report

Posted 5 years ago

“I was stranded for five hours and called the AA multiple times only to be put on hold for 30 minutes and forced to hang up then made to sleep in my car like a homeless person. They said they would get me a taxi and refused. P*ss take.”

Helpful Report

Posted 5 years ago

“been with them for over ten years anytime i've needed them it's same old story you have to wait a couple of hours not good enough rac looks promising.”

Helpful Report

Posted 5 years ago

“My claim number: AAN139763 I rated 1, because there is no zero option I am very bitter and in all the years l have been dealing with insurance companies, l have never felt this way before. I feel so strained from the experience l have received from the customer services than the accident itself My life has been on hold for 2 weeks plus now after my accident. I have never received a single phone call to update me on the progress of my accident claim. I have been the one calling and chasing. It’s very clear the staff have no clue what they’re doing. I get put on hold each time l call for more than 45 minutes and when l finally get thru to someone, my call gets transferred and then gets cut off. My main issues; 1. The staff have no clue what they’re doing. I Request for a simple information on the progress of my claim. They just transfer the call or cut the phone off 2. No phone call from The AA to update me on the progress of my claim 3. I receive different information each time l call. I was told the liability for my accident was split fault. I called last week and l was told the liability is now the third party fault. Which one is it?? 4. Personal items l left in my car - sat nav, tyre pressure pump, box of disposable hand gloves, 2 perfumes - were removed from my car. The accident happened just before 3pm, on my way to work. I left for work leaving my car on the side road. The AA sent a towing car to tow my car. The tow driver came into my workplace just after 11pm, to pick up my car keys from me. I had no time to remove anything from car as it was getting close to midnight. I called and requested to get these items back as my car has been declared a total loss. I was directed to Sandwich, a 45 miles journey from my home. I got to Sandwich and my car has already been stripped of my personal items. I have called and emailed and received no reasonable response as to were my items were 5. I attempted to swap my new car reg with my existing policy. A simple thing to do, so l thought. This seemed like such an impossible task as my calls kept being dragged along until they finally put the change thru yesterday 6. Customer care is non existent. If l had not been calling, clearly no one would have called me to update me on what is going on 7. Different phone numbers for different departments. No clear information as to which number to call 8. I sent in the dashcam footage of my accident to The AA in USB stick, in a padded envelope. The USB stick was returned to me in a plain envelope which damaged the USB stick. They claimed their system could not open the USB stick. Although the USB stick got squashed, yet when l plugged it into my computer, everything was still neatly saved in there. What type of computer are they using that cannot open a USB stick? 9. I was told when l called for an update on whether my car was going to be repaired or not since they will not provide me with a courtesy car. I was told “it might be a total loss”. I requested for a clear YES or NO answer so l can organise myself as l needed a car to get back to work. I was tossed around for several days before l finally received a YES, it’s going to be a total loss This has been such a sad experience of my life. Will l recommend The AA? NEVER AGAIN. Very terrible company. I use RAC for recovery and l will consider going for insurance thru them when my current policy expires next year”

Helpful Report

Posted 5 years ago

“Doont join simple Broke down 2 am got home by sub contractor Bud Breakdown not even the AA AVOID”

Helpful Report

Posted 5 years ago

“Took money out of my account after a direct debit had been cancelled. This is illegal and will now be reported to FOC and charged back through my bank. Terrible practice during times of hardship and completely fraudulent.”

Helpful Report

Posted 5 years ago

“AA uses a car hire company for replacement car while yours is in the garage. Even though your entitled to a courtesy car, the agreement you enter is for a Hire car. This company then charges astronomical prices for an ordinary car, which you get billed for. Total scam by the insurance companies, totally underhanded. It's a loop hole in the law that let's them do this. But it's a total scam. AA are well aware of this and hides the fact that your Courtesy Car is a hire car....”

Helpful Report

Posted 5 years ago

“Inefficient, incompetent and full of excuses for bad performance. The AA is totally let down by their backoffice services. Whenever I have had the need to speak to them I have to listen to them tell me how “very busy” they are. It doesn’t seem to occur to them that if they are constantly busy then they need to employ more call handlers and back office staff. I recently had a back spring break in my car. I tried to log a call with them via the well promoted AA app which advised me that my membership had expired albeit on that very day they had taken £58 by direct debit from my bank account as they do every month. So I have to call them to log the breakdown and they are “sorry” and once I have logged the call can I then call the App team to advise them about the problems with the App as if I don’t have better things to do with my time than wait on the phone for 45 minutes so that I can help the AA fix the problems that they have created. Their patrol officers I have found to be excellent, friendly and courteous and the officer was on this occasion. Having had a bad experience with the AA a year ago I made sure that I played exactly by the AA rules this time. I complained about the experience that I had last year (another three hours of my time and a lot of frustration) and their investigator found that my complaints had been justified but I’m still waiting for them to refund the money that it cost me. So I play by their rules. I phone their claims line who advise me to take the car to my local garage to have the fault diagnosed. My garage are hot on it and they get the car on their ramp quickly and then spend all day trying to contact the AA claims number to discuss the repair but of course the AA are “very busy” so the repairers (who also have better things to do than sit and wait for the AA to answer the phone (they are “very busy” after all) and don’t manage to get to speak to anybody until 4:30 when they are told that somebody will call them back on the following morning to authorise the repair, but they don’t call back (because after all they are “very busy”). So now my repairers have to take the car off their ramp because they have other work to do and will not be able to repair my car for another week. I call the AA claims line to ask them why they didn’t call back as they said they would and guess what? They are “very busy” and the repairers didn’t call them until 4:30 yesterday. No! You didn’t answer the phone until 4.30 (because you are “very busy”). I tell them that I’d like to speak to a supervisor and they tell me that I cannot but they will get someone to call me back but it might take up to three days (because they are “very busy”). The moral. The AA are “very busy” too busy to be able to give you the service that you want commensurate with paying £58 per month. THE AA ARE “VERY BUSY” GO SOMEWHERE ELSE IF YOU WANT A GOOD SERVICE.”

Helpful Report

Posted 5 years ago

“Been a customer for two years and paid for a breakdown cover from home. Wanted to also insured my car with them but it was too dear ( double the price). Decided to cancel in August even though my renewal was due inJanuary and I didn’t get any refund for 5 remaining months. Not really nice and as a customer not really understanding why I did not get any refund. Not fair”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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