The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took me 18 hours to get back from Preston to Surrey despite promises throughout the journey by the switchboard to say it would be faster ,I got so fed up waiting on the last leg of the journey as I suffer from Asthma and the dampness was severely getting to my chest I had to pay £150 to a private company to get me back the last leg of the journey .”

Helpful Report

Posted 5 years ago

“Broke down and advised that a lorry was needed as wishbone had broke so car un driveable or towable. They sent normal patrol that said I needed a lorry. !! They said it would be about an hour. No info given phoned again and was told it would be 9! Pm 6 hours after initial contact. Had to stay with car as on red route and in a black spot. They said they don’t have skate to get car into truck!!! A major company doesn’t have the correct equipment!!!! Don’t waste your money go with someone else. They just take your money and that’s it 6 hours to be recovered about 3 miles from home.”

Helpful Report

Posted 5 years ago

“If you’re happy to be lied to and sit on a dark road with no heat for 6 hours then join the AA I had to phone the police to help me in the end I was so cold after 6 hours of text messages promising help from the AA. I will never ever pay them again, for the money you may as well just pay a local garage direct yourself”

Helpful Report

Posted 5 years ago

“I am utterly DISGUSTED by the service I’ve received from AA. If you want to wait 17+ hours in the freezing cold, with recovery trucks repeatedly cancelling on you, then take up a membership with AA. I’m so disappointed in how I’ve been treated, especially when I’m paying good money for my membership and have been loyal to AA for many years. They give all the talk with their deals and “benefits”, but when it comes to receiving the service you’re actually paying for then they can’t be bothered.”

Helpful Report

Posted 5 years ago

“If only you could give a company 0 stars as they don't deserve any. My partner had an illness that advised she voluntarily hand in her driving licence to the DVLA for 6 months. She advised the AA of this and asked if she could keep the policy live so the car is insured on the drive way etc (basically less risk to them as not being used) - it took nearly 2 days for the underwriter to approve it. Just tried to re-add my partner to her own policy now that she has the all clear and its off to the underwriter again - no ability to contact anyone to speed it along as its with 'another company' and the AA are playing the 'we are only a broker' card. Funny thing is - the broker is called AA underwriting NM and they do not have a consumer facing phone number according to the AA. So basically, the AA (broker side) just happened to find the best deal for my partner with another AA owned company (AA underwriting NM) - which is un-contactable in the event you need to speak to them about YOUR policy with them (AA underwriting NM). All sounds a bit suspicious - thank god we weren't making a claim. Will definitely be moving away from the AA for car insurance.”

Helpful Report

Posted 5 years ago

“AA ones your money not you They give you the big talk when your sign up And when you break down Day just give you excuses it's on its way where very busy sorry about that will get one out soon as possible Possible I broke down and they came out they couldn't fix my Van he said do you want to go home or when you get it fixed here I said I will wait until tomorrow and get it fixed here he said if you can't get it fixed I will come back and pick you up fine phone 8 o'clock next day Nobody came tell 12 o'clock I asked him Are you for me and he was parked next to me he looked no no I am lost I knew he wants for me He looked at me and drove off iPhone the AA straight away and they said there is no trucks in the area I said yes I have just been speaking to him impossible how did he know work to stop Andrew told me there was no trucks in not area I know what an AA Truck looks like it's yellow with AA on the side 2 hours later I and our truck arrived he dropped to be half way in a service station where another truck went the rest of the way I only live 60 miles from where I broke down it's a good job I didn't break down in Scotland It would have took me around one month to get home I phoned up the AA And complained about the lorry driver day denied all knowledge of that Lori been in that area at the time I wanted to cancel my AA and ask for my money back because of poor service and excuses I told the guy on the phone has they phone me back what had happened he listened for a while then told me you present the evidence and we will take the matter farder if you have no evidence there's nothing we can do about it I got no apology No refund and they didn't cancel my AA when it expired I got a new card in the mail And a letter saying they're taken Money out of my card Went out even asking me 😡😡”

Helpful Report

Posted 5 years ago

“..not good, I have AA breakdown with my Halifax account as part of the benefits of paying £17 per month...to the Halifax... of which includes... holiday insurance... mobile phone insurance..etc This is probably the 5th time.. I've called them out.. asking for breakdown assistance.. and on 4x occasions out of the 5 times..during the past 2x years.. I've cancelled the service as the waiting time was absolutely ridiculous.. 2 hours plus... increasing by the hour.. wouldn't recommend them.. their TV Advertising.. 'within the hour' .. is misleading... bit of a con...”

Helpful Report

Posted 5 years ago

“I got the worst experience of AA employee today ... today my car battery got dead next to AA van... i asked for borrow jumper leads for only 2 mins and i was with my family and it was tooo cold ... and employee of AA said you have to pay for a year fees of AA otherwise i will not give you jumper leads .. he stayed there for around 20mins but didn't give us a single cable .. our second car was also there but jumper leads was missing ... so, after that i understand that AA are unhuman... i dont think so, that AA employee was human... worst worst inhuman manner... officals needs to say sorry behalf of them ... at that time i was without my bank card that is why not able to pay for a year membership ... and he literally said that i will not help you ... my family was shacking due to cold”

Helpful Report

Posted 5 years ago

“My daughter who is 20 called The AA for roadside assistance when her electrics went on her car. They came out quite quickly but she was then told by the guy who came out that he had run out of time so he left her there!!!! He said someone else would come but no idea when. It was dark and cold and not safe. The journey home would only have been 30 minutes. Absolutely appalling service.”

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Posted 5 years ago

“Absolutely awful company. Would not recommend what so ever. Can’t wait till my contract is up so I never have to give them another penny ever again!! Dreadful”

Helpful Report

Posted 5 years ago

“I made a couple of errors on the original application and they were discovered piecemeal each time resulting in a swingeing and unjustified increase in premium. I am not a young man and made the errors in good faith. I will not use the company for any product”

Helpful Report

(Car Insurance) - Posted 5 years ago

“This is my experience of the AA One hopes and expects that our breakdown service will help take the stress out of a very stressful situation. Unfortunately, I was with the AA. Although I pay for full coverage they did not provide a car for the three days promised. This is the second time the AA let me down in this way. Having spoken to several people it would seem to us that the AA will do everything they can to wriggle out of their commitments and it is clear that they have utter contempt for their loyal customers. I have found that Green Flag is cheaper, more friendly, altogether more user-friendly and fulfil their commitments without argument. The AA, on the other hand, seem not care when you say you are going to leave. I suppose they have the biggest slice of the market and therefore feel they can afford to be complacent.. In several phone call i was told i could not have a car, they did not explain adequately why.. I made a complaint and after much stress, several phone calls and many emails and two months later they have now just admitted they were in the wrong and I should have been given the hired car for 72 hours. The compensation you offered was an insult and showed the total disregard they have for their customers. It did not even cover the cost of hiring a car let alone anything else. And of course, did not help me at the time...a very stressful time.”

Helpful Report

Posted 5 years ago

“Broke down on a slip road to a dual carriageway, so should get quick response. 1 hour and a half and still waiting. Going to cancel membership if I make it home.”

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Posted 5 years ago

“Rubbish, pls check misfueling not covered.”

Helpful Report

Posted 5 years ago

“Purchased extended warranty plus gold star breakdown cover. My daughter put £10.00 petrol in a diesel car, broken down. Called the AA after 3 different depts told that the charge would be £250.00. I searched and the first company rather smaller than the AA covers Misfuelling cover in the UK. Nothing more to be said really, will not use the AA again.”

Helpful Report

Posted 5 years ago

“Hi AA what a mistake changed my two cars to the AA one OK nothing but problems with the second. Call centre hard to contact. Contacts do not call back as promised. Contacts seem unable to handle any problem. Contacts only interested in extra charges ( even get the amount wrong) so when paid ask for more. Very poor company”

Helpful Report

Posted 5 years ago

“After 8 years with them having membership and a loan try to charge me double price for battery and without contacting me put me in debit collection with very very unprofessional and un respect customer service from complaints department to collect department to payment department all not friendly. Never recommend AA again”

Helpful Report

Posted 5 years ago

“Roadside assistance excellent, but their customer service is 0 out of 10. Make sure your membership has not elapsed as their reminder service to renew leaves a lot to be desired. Cost me a lot to find that out and months for them to reply. You get fobbed off with 'they have followed the correct procedures', which basically are not fit for purpose. They think you a trying it on to get something out of them. RAC much better service overall.”

Helpful Report

Posted 5 years ago

“ad a very bad experience today after I reviewed my paper work when I changed my car. They never changed the car but changed the number plate and no one can understand how it’s been done!!! So I have been driving around for a week not knowing I was uninsured and I still had to pay a settling fee!! Fuming does not quite cut it”

Helpful Report

Posted 5 years ago

“I had broken down in and an engineer was sent out. He said he was unable to change the wheel as I didn’t have the lock and key available at that time. He then called for a truck. Whilst we waited he tried to use tools on the car to try and remove the tire himself. When I arrived at the dealership they said he had damaged my car lock, and they were unable to use their key lock to remove the wheel. So a simple tire change over £400 due to the engineer damaging my vehicle. On another occasion I had another issue in regards to the call handler being unable to transfer me correctly. I spent one hour trying to get though for the call to end. I then spend another 40 minutes trying to get though again, at this point I was fed up and had enough. I was locked out of my vehicle and asked for an engineer to be sent to me. I was then told I had to pay an additional cost as I wasn't 1 mile away from my home. Both experiences has left me out of pocket and the AA have accepted no responsibility for this. I have cancelled my membership and will not ever be using the AA again. They are very quick to take your money and just as quick to take no responsibility for their auctions.”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 1,974 reviews