The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked for a Van vehicle inspection online paying £174 however no response after 2 days so called them to be told that they had not received my request through so nothing had been put forward to book in, apologising they said my booking would now be put as a priority. I was then informed by the van seller (where the inspection will take place) that the earliest they could see the van was next week several days later. I am bemused why they would not be able to do this sooner or offer an explanation as to why my details went missing in the first place? Not the best first experience I’m using this sevice.”

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Posted 5 years ago

“As one who's been flying a lot, I encourage you not to fly with American Airlines, they have no sensitivity to passengers, most of their workers and Beilin are sealed with no attempt to help and understand customers, and their suitcases generally come many days late with no attempt at all to make it all happen, Or at least it was lost to at least try to get it back sooner”

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Posted 5 years ago

“The AA diver towed me to my chosen garage driving far too fast and like an idiot! When we reached the garage he went up the kerb forcing my wheels to hit the kerb and damage my alloys. What a complete armature. Would not recommend. Cost me a lot money because of this clown.”

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Posted 5 years ago

“Absolute scandal the aa debited £187… Absolute scandal the aa debited £187 from my account even though I told them I didn’t want to renew it because I got the Cover for £76 with another company i’ve tried phoning 3 time and was in a queue for around 30 minutes with no answer shameful.”

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Posted 5 years ago

“Cancelled my insurance and direct debit and they took money out of my bank account. Watch out they can find the call history”

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Posted 5 years ago

“Forced to sell my car after 10 months of policy - offered me a refund of £25 but cancellation fee of £30 during the Covid-19 crisis when I hadn’t been able to drive my car for 7 weeks (and forced to sell due to financial difficulty). Hasn’t refunded customers a penny despite saving themselves a fortune because of no claims. Not a trustworthy company.”

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Posted 5 years ago

“If I could give zero stars I would the AA are a complete joke! Been a customer for 14 yrs. I’ve only used them twice, both times unable to start my car and van. The final straw for me was calling them out for an immobiliser fault, turned out to be a transponder ring witch I diagnosed after showing the so called Mecanick ware the batteries were situated on my van. He left with my alarm activated and decoded my radio in the mists of disconnecting my battery. I rang up to complain Thay totally took the engineers side. Leaving me stranded and with a bill of 250.00. For a 70.00 pound part. Avoid at all costs I’m off to the RAC ware Thay no wot Thare doing and cheaper.”

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Posted 5 years ago

“I had broken down with all my shopping in the car and asked one of your team for help... He would only help me if I signed up which I explained I couldn't as I wasn't working... He left me stranded at times like these shame on him!!”

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Posted 5 years ago

“POOR CUSTOMER SERVICE. WHEN YOU DO GET THROUGH TO THEM ADVISERS SAYING OPPOSITE TO EACH OTHER. ALSO IN MY CASE CONFLICT OF INTEREST. THIRD PARTY WAS A MOTOR TRADER INSURED BY THEM.”

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Posted 5 years ago

“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“On a recent call out on the M62 The lights were on as the car was on the hard shoulder. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“The AA recently attended a call out to me on the M62. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“I work for a Company and one of the company car drivers cars broke down. The manufacturers breakdown assist uses AA as of their providers. They attended and it went from bad to worse. Firstly they were rude upon arrival, it took them 1 hour to load the car onto the recovery truck... why, I have no idea. The recovery man complained about essentially having to do his job from start to finish. The car was then taken for repairs, when my driver went to collect it, there was a huge dent in one of the doors. After months of going back and fourth with the AA and being asked repeatedly to provide photos and details of what happened, they refused to accept responsibility and my company has been left to pay the bill. I will be asking the lease company I work with to cancel their AA membership that my drivers use, and acquire a new membership for my 100 drivers to utilise moving forward to avoid any further costs to us for damages caused by the AA.”

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Posted 5 years ago

“Took me 18 hours to get back from Preston to Surrey despite promises throughout the journey by the switchboard to say it would be faster ,I got so fed up waiting on the last leg of the journey as I suffer from Asthma and the dampness was severely getting to my chest I had to pay £150 to a private company to get me back the last leg of the journey .”

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Posted 5 years ago

“Broke down and advised that a lorry was needed as wishbone had broke so car un driveable or towable. They sent normal patrol that said I needed a lorry. !! They said it would be about an hour. No info given phoned again and was told it would be 9! Pm 6 hours after initial contact. Had to stay with car as on red route and in a black spot. They said they don’t have skate to get car into truck!!! A major company doesn’t have the correct equipment!!!! Don’t waste your money go with someone else. They just take your money and that’s it 6 hours to be recovered about 3 miles from home.”

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Posted 5 years ago

“If you’re happy to be lied to and sit on a dark road with no heat for 6 hours then join the AA I had to phone the police to help me in the end I was so cold after 6 hours of text messages promising help from the AA. I will never ever pay them again, for the money you may as well just pay a local garage direct yourself”

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Posted 5 years ago

“I am utterly DISGUSTED by the service I’ve received from AA. If you want to wait 17+ hours in the freezing cold, with recovery trucks repeatedly cancelling on you, then take up a membership with AA. I’m so disappointed in how I’ve been treated, especially when I’m paying good money for my membership and have been loyal to AA for many years. They give all the talk with their deals and “benefits”, but when it comes to receiving the service you’re actually paying for then they can’t be bothered.”

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Posted 5 years ago

“If only you could give a company 0 stars as they don't deserve any. My partner had an illness that advised she voluntarily hand in her driving licence to the DVLA for 6 months. She advised the AA of this and asked if she could keep the policy live so the car is insured on the drive way etc (basically less risk to them as not being used) - it took nearly 2 days for the underwriter to approve it. Just tried to re-add my partner to her own policy now that she has the all clear and its off to the underwriter again - no ability to contact anyone to speed it along as its with 'another company' and the AA are playing the 'we are only a broker' card. Funny thing is - the broker is called AA underwriting NM and they do not have a consumer facing phone number according to the AA. So basically, the AA (broker side) just happened to find the best deal for my partner with another AA owned company (AA underwriting NM) - which is un-contactable in the event you need to speak to them about YOUR policy with them (AA underwriting NM). All sounds a bit suspicious - thank god we weren't making a claim. Will definitely be moving away from the AA for car insurance.”

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Posted 5 years ago

“AA ones your money not you They give you the big talk when your sign up And when you break down Day just give you excuses it's on its way where very busy sorry about that will get one out soon as possible Possible I broke down and they came out they couldn't fix my Van he said do you want to go home or when you get it fixed here I said I will wait until tomorrow and get it fixed here he said if you can't get it fixed I will come back and pick you up fine phone 8 o'clock next day Nobody came tell 12 o'clock I asked him Are you for me and he was parked next to me he looked no no I am lost I knew he wants for me He looked at me and drove off iPhone the AA straight away and they said there is no trucks in the area I said yes I have just been speaking to him impossible how did he know work to stop Andrew told me there was no trucks in not area I know what an AA Truck looks like it's yellow with AA on the side 2 hours later I and our truck arrived he dropped to be half way in a service station where another truck went the rest of the way I only live 60 miles from where I broke down it's a good job I didn't break down in Scotland It would have took me around one month to get home I phoned up the AA And complained about the lorry driver day denied all knowledge of that Lori been in that area at the time I wanted to cancel my AA and ask for my money back because of poor service and excuses I told the guy on the phone has they phone me back what had happened he listened for a while then told me you present the evidence and we will take the matter farder if you have no evidence there's nothing we can do about it I got no apology No refund and they didn't cancel my AA when it expired I got a new card in the mail And a letter saying they're taken Money out of my card Went out even asking me 😡😡”

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Posted 5 years ago

“..not good, I have AA breakdown with my Halifax account as part of the benefits of paying £17 per month...to the Halifax... of which includes... holiday insurance... mobile phone insurance..etc This is probably the 5th time.. I've called them out.. asking for breakdown assistance.. and on 4x occasions out of the 5 times..during the past 2x years.. I've cancelled the service as the waiting time was absolutely ridiculous.. 2 hours plus... increasing by the hour.. wouldn't recommend them.. their TV Advertising.. 'within the hour' .. is misleading... bit of a con...”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 1,991 reviews