Name: The AA
Rating: 2.82

“Ha pretty sure all of the bad reviews have been deleted or hidden! Nothing but stress with them today!! .... we broke down at 2pm And They first sent a van (after an hour and half) even though we said it was the clutch that had gone and it can’t be fixed. Then we had to wait a further hour and half for a recovery truck that would only take us to Uttoxeter services (20 mins down the A50 from where we were and then they said the next recovery would t get to us until 7pm from 5pm! Baring in mind I had two young kids. I ended up cancelling the recovery truck at 5:30 and organised Pooles Towing & Recovery (who also AA second tier, and every then AA wouldn’t authorise them to help) to get us who showed up within 20 mins!!!”

Helpful Report

Posted 5 years ago

“Hit a pothole 15th Dec on the M6 in the roadworks northbound at J13 which blew both offside tyres. After pulling over I called the AA. Despite informing them I was on the roadworks they said they would send a patrol. Highways England actually do the recovering from this section of roadworks and they turned up after 40mins and recovered me to Keele Services. I then had to call the AA again and tell them I was being recovered to Keele Services. About 45mins after being left at Keele Services a contractor sent by the AA arrived. Guess what???...he'd been told by the AA that it was a single puncture!!! So, he could not help and advised he would ring it through as a recovery job. Guess what???...no recovery came. So, I ring the AA again and they have no idea I'm waiting for recovery. I'm promised recovery within the hour. It's now almost three hours since I first called the AA for assistance and I'm still waiting for them to actually show some competence and recover me to my destination. Update - it's now 3hrs 40mims since initial call to AA. The AA app on my phone says recovery will not now be with me until 04:20am - that's 5hrs since I first called them!!! Update - Guess what??? First recovery driver who arrived at Keele Services could only take me the first 50 miles of the remaining 120 miles of my journey due to being on his limit of hours...just unbelievable!!! Now waiting in Lymm Truck Stop Services for a second recovery truck to do the next 70 miles to my destination. It's now 6hrs since I first called the AA and all I've had from them is utter incompetence and complete indifference!!! Update: After a further 2 hour wait the second recovery driver turns up and takes me the final leg of the journey arriving at 09:00am. The first call to AA was made at 11:20pm the previous night! So, to recap - On calling the AA at 11:20pm and clearly stating to them that I was in roadworks with a double puncture they do not tell me that the Highways Agency will recover me from the roadworks, they then send a contractor to the services area (where I've been recovered to by the Highways Agency) to fix a single puncture. When he arrives he sees it's a double puncture (as the AA have been told) and says the vehicle needs to be recovered. I wait...and wait - when I call the AA I discover they have not sent recovery and don't know anything about it. Three hours later recovery arrives but he can only take me 50 miles of the 120 miles to my destination. Once dropped off by first recovery driver I am forced to wait another 2 and a half hours for the second recovery driver. To top the whole experience off nicely the second driver turned out to be a miserable so-and-so who refused to turn up the heat any higher than what suited him thus causing a very cold journey in the back of his cab for 2 hours! It took over 9 hours for the AA to recover myself and my vehicle a distance of 120 miles which included waiting times of 5 hours for recovery trucks. Totally unacceptable and I am cancelling my membership. The worst experience I have ever had from any breakdown service in over 30 years of driving. To anyone contemplating joining the AA I would say this... DON'T!!! You've been warned!”

Helpful Report

Posted 5 years ago

“Worst customer service 40 min wait to attend the call and recovery wait 6 hours, they expect people to sleep in their car in cold weather....”

Helpful Report

Posted 5 years ago

“Called at 20.45 as car broke down at side of road, I was told 22.30 bit annoyed as it was very cold, dark and deserted as park at 1 side warehouses at the other of me. Then I logged into the link they sent me and the time had went up to 00.05. I took a taxi home called AA breakdown they gave me an estimated time of 18.00 next day but I can wait a lot longer. Awful company tried to complain but can't until they attend my car tonight, I explained I'm disabled and care for my disabled son i need my car but been told it's possible for the same awful service again tonight. I am away to see if a garage can get someone to help me as AA breakdown won't”

Helpful Report

Posted 5 years ago

“I put Petrol in a Diesel, I was a member of the AA, they tried to charge me £220 claiming it was my own fault, when I contested the £220 they knocked it down to £185, it took him 20 minutes, a very simple operation, when I asked my local garage they said they do it for £60. 300% because you are stuck at the side of the road & you are fool enough to be a member of the AA.”

Helpful Report

Posted 5 years ago

“Still Awaiting the quote !”

Helpful Report

(Car Insurance) - Posted 5 years ago

“If you are thinking about taking up an AA policy with the £500 cover, think again. Don't do it! Not only will you be on the roadside, but you'll be arguing the toss with AA. They will worm out of paying for your repairs in any way they can. I am currently in such a situation. I have spent the last 5 days solid on the phone to AA and garages trying to get a breakdown resolved. I'm about to slash my wrists. Please, whatever you do, DO NOT use AA. What I'm saying is use them if you wish, but beware and be warned. They will do their utmost to wriggle out of their commitments. I have paid them several thousand pounds over the years. Now that I need to make a claim, they have literally told me to f++k off. I have cancelled my cover today. NOT WORTH THE PAPER IT'S WRITTEN ON!!!!”

Helpful Report

Posted 5 years ago

“Not impressed with the service I received I broke down at midday and ten hours later after no amount of lies I got home it was freezing cold I'm a diabetic I asked the company who finally rescued me to take me to a garage for a hot drink as had nothing to drink eat all day the answer I got was no but it was ok to be taken 20 miles extra out of my way so the moody driver could have his truck back I complained the next day to be offered out of the blue £200 I refused this I've now been offered £250 to end my complaint what an absolute joke lucky for them I didn't go into a diabetic coma or worse”

Helpful Report

Posted 5 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 5 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 5 years ago

“automated telephone service is a nightmare ,makes me so angry having to wait for 15mins just for automated messages”

Helpful Report

Posted 5 years ago

“I don’t know how the AA car insurance company gets above 1 star rating because it’s a total disgrace l cancelled my car insurance early after selling the car and the AA charged me £153 for the privilege disgusting I will definitely not be using the AA insurance company again.”

Helpful Report

Posted 5 years ago

“Had a breakdown last night, neaded to be relayed, I have relay plus apparently, relay plus is actually relay less, they only take you 15 miles, I needed to go 17 miles. Long and the short is it cost me £93 to upgrade to national recovery, £45 upgrade the rest was admin charge. Tried to find relay plus online, no mention what so ever only national recovery. I've obviously been mis sold a product. Be very careful if you upgrade there and then to national recovery cos you're stuck, they will only take you 50 miles, anything above this will be charged at £2.50 per mile.”

Helpful Report

Posted 5 years ago

“the AA is a RIP OFF, VERY LONG story short one of my sons called them after hearing some strange noise and he was concerned it would damage the engine if he continued to drive it, he was advised he could drive it the 10 miles home, the engine blew up less than 3 miles away from where he had called them, the AA with there top dog lawyers, have managed to escape responsibility for the blown engine, leaving him with out a much needed car not to mention the wasted cost of believing you are covered, then today son number 2 breaks down -1)cant fix it 2) tow truck has to stop less than half way home because he will go over permitted driving hours, cant get another truck till 3 am, 3)AA driver suggests they kip in car until it arrives, he has work in the morning, yet again, FAIL on both occasions it would have worked out to be a quicker response using local services, and cheaper in the long run than the WASTED aa membership”

Helpful Report

Posted 5 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

Helpful Report

Posted 5 years ago

“Been a fully paid up member of the AA… Been a fully paid up member of the AA for Donkeys Years & never had to use their service. Returned from working away & my car won't start so gave them a call. "Sorry Sir we can't help you as your cars MOT has expired" Yes I'm well aware of that fact that's why I need to start my car so that I can get it MOT'd. "Sorry Sir Nothing We Can Do" You may want to think twice before renewing your AA membership. I have now cancelled my AA membership as it appears to be a complete waste of money & bordering on a Scam.”

Helpful Report

Posted 5 years ago

“I always thought the AA was a stand up firm...especially with their history. However my experience has been totally different. On my renewal (after a couple of years) I realised my bank offered cover with them as part of my bank account. I informed AA and I asked for them to end my cover. (Just after the renewal date) The AA’s response was “ not our problem” the fact that they had auto renewed my policy from my card was basically my fault. They would not cancel the policy therefore I had cover I did not need. I guess it is the AA’s policy to take the money whether or not it is required. One lives and learns in life I suppose. They will never hoodwink me again...nor my clients.”

Helpful Report

Posted 5 years ago

“I have been mis sold a car insurance policy , I have had £108 unauthorised funds taken out of my account for breakdown I never took out which I fact is a 200% increase on last year ! 5 hours later no call from a Manager and threatened with now a cancellation fee !! Just gets worse AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“WARNING TO ALL AA MEMBERS and potential AA members. Two weeks ago I had to call out the AA to try to resolve a problem with my car. The patrolman 'tried' to fix it (spent most of his time Googling the problem!) then took the car for a test drive, on his own. After he eventually left (having not cured the problem)I noticed a bad dent in the rear offside wing. There was also damage to the rear offside door handle resulting in me being unable to open the door. I called the AA claims dept., who started an 'investigation'. I submitted photographic evidence and an estimate for the repair. After a week they reported that the patrolman denied colliding with anything and that The AA would accept no liability. SO, if you do have to call out the AA and the patrolman takes the car for a test drive, make sure you take photos of the car before and after the drive. Or better still, cancel your membership and join the RAC or Green Flag.”

Helpful Report

Posted 5 years ago

“Horrendous, left in an unsafe and frightening situation. The short story....broke down on M40 on Tuesday, on my own (female). Advised AA nearly out of phone battery and told help within the hour. As AA hadn't arrived after one hour, managed to find someone walking their dog in a park at the side of M40 and called AA again from their phone and advised 10 minutes....I'd now been waiting nearly two hours on the motorway on my own. Pickup arrived, non AA personnel, advised AA would meet us when we arrived at Oxford services. We arrived at 1830, AA advised would now be there by 1920. After another call as they hadn't arrived by 1925, advised they would be there by 2020. I asked for the situation to be escalated, and was advised a manager would call me back, I'm still waiting for that call. Arrived home 2230, should have been back by 1700. A gold member who is now awaiting a response to complaint and won't be renewing their membership.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews