The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the AA is a RIP OFF, VERY LONG story short one of my sons called them after hearing some strange noise and he was concerned it would damage the engine if he continued to drive it, he was advised he could drive it the 10 miles home, the engine blew up less than 3 miles away from where he had called them, the AA with there top dog lawyers, have managed to escape responsibility for the blown engine, leaving him with out a much needed car not to mention the wasted cost of believing you are covered, then today son number 2 breaks down -1)cant fix it 2) tow truck has to stop less than half way home because he will go over permitted driving hours, cant get another truck till 3 am, 3)AA driver suggests they kip in car until it arrives, he has work in the morning, yet again, FAIL on both occasions it would have worked out to be a quicker response using local services, and cheaper in the long run than the WASTED aa membership”

Helpful Report

Posted 5 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

Helpful Report

Posted 5 years ago

“Been a fully paid up member of the AA… Been a fully paid up member of the AA for Donkeys Years & never had to use their service. Returned from working away & my car won't start so gave them a call. "Sorry Sir we can't help you as your cars MOT has expired" Yes I'm well aware of that fact that's why I need to start my car so that I can get it MOT'd. "Sorry Sir Nothing We Can Do" You may want to think twice before renewing your AA membership. I have now cancelled my AA membership as it appears to be a complete waste of money & bordering on a Scam.”

Helpful Report

Posted 5 years ago

“I always thought the AA was a stand up firm...especially with their history. However my experience has been totally different. On my renewal (after a couple of years) I realised my bank offered cover with them as part of my bank account. I informed AA and I asked for them to end my cover. (Just after the renewal date) The AA’s response was “ not our problem” the fact that they had auto renewed my policy from my card was basically my fault. They would not cancel the policy therefore I had cover I did not need. I guess it is the AA’s policy to take the money whether or not it is required. One lives and learns in life I suppose. They will never hoodwink me again...nor my clients.”

Helpful Report

Posted 5 years ago

“I have been mis sold a car insurance policy , I have had £108 unauthorised funds taken out of my account for breakdown I never took out which I fact is a 200% increase on last year ! 5 hours later no call from a Manager and threatened with now a cancellation fee !! Just gets worse AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“WARNING TO ALL AA MEMBERS and potential AA members. Two weeks ago I had to call out the AA to try to resolve a problem with my car. The patrolman 'tried' to fix it (spent most of his time Googling the problem!) then took the car for a test drive, on his own. After he eventually left (having not cured the problem)I noticed a bad dent in the rear offside wing. There was also damage to the rear offside door handle resulting in me being unable to open the door. I called the AA claims dept., who started an 'investigation'. I submitted photographic evidence and an estimate for the repair. After a week they reported that the patrolman denied colliding with anything and that The AA would accept no liability. SO, if you do have to call out the AA and the patrolman takes the car for a test drive, make sure you take photos of the car before and after the drive. Or better still, cancel your membership and join the RAC or Green Flag.”

Helpful Report

Posted 5 years ago

“Horrendous, left in an unsafe and frightening situation. The short story....broke down on M40 on Tuesday, on my own (female). Advised AA nearly out of phone battery and told help within the hour. As AA hadn't arrived after one hour, managed to find someone walking their dog in a park at the side of M40 and called AA again from their phone and advised 10 minutes....I'd now been waiting nearly two hours on the motorway on my own. Pickup arrived, non AA personnel, advised AA would meet us when we arrived at Oxford services. We arrived at 1830, AA advised would now be there by 1920. After another call as they hadn't arrived by 1925, advised they would be there by 2020. I asked for the situation to be escalated, and was advised a manager would call me back, I'm still waiting for that call. Arrived home 2230, should have been back by 1700. A gold member who is now awaiting a response to complaint and won't be renewing their membership.”

Helpful Report

Posted 5 years ago

“I have been a gold card member of the AA for about 20 plus years and pay their expensive membership fees purely because I expect a better service from the most expensive service provider. In my opinion they have categorically failed to supply a competent service in that they could not provide me with anything that could be remotely called an "emergency" service at all. At 20.30 hours on a Thursday evening in the centre of Bristol I contacted the "emergency" service to report my cars failure to start. The operator informed me (barely audible above the noise of another operator talking to another customer very loudly) that someone would get to me in around 1 hour. I checked the app to be informed that they would not be coming out at all, in fact some local garage (unknown to me, but sanctioned by them) would be coming out instead. This I am not happy with but have no choice in the matter. 15 minutes later I get a call from some guy who says he's from the delegated garage. He informs me that he's busy and can't come out in an hour and with the familiar mechanics sucking in air sound he says he can't get to me until "oooooh at least around 23.00 hours." I have to be up very early in the morning for my commute to work and I'm afraid I cannot wait up for some unknown guy to turn up at around that time of night as I have to anticipate that he won't be able to get the problem solved and I need to make alternative arrangements for my commute long before that time. As a result I was forced to give up and cancel the "emergency break down service" altogether. So in fact the service I have discovered, is in more of an emergency than mine. They clearly do not have adequate facilities to honour their claims to provide a superior service and cannot cope with the most fundamental of your requirements, which is in fact provide an adequate service at all. I'm certain that if and when they reply to my complaint, they will inform me that due to unusually heavy demands on their service etc, draw my attention to various clauses and caveats in the contract and that they are under no obligation to provide a service in any fixed period of time etc. Be aware this is no longer a premium service and more of a payed subscription mass marketing operation with a constant bombardment of adverts for anything from baby clothes to holiday insurance. I am still waiting to hear from them concerning this matter.”

Helpful Report

Posted 5 years ago

“My car broke down this morning, so being a 'gold AA member' I rang the AA. Finally a young woman answered and took my membership number then she stated that the 'system was down' and that she would pass my details to her colleague who would then call me back. That was at 8.55 this morning and it's now 1.10 and I'm still waiting for that phone call! Good job I'm not still sat there in my car! I certainly will NOT be re-newing my AA membership (breakdown or insurance) next year. They are worse than useless!”

Helpful Report

Posted 5 years ago

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

Helpful Report

Posted 5 years ago

“I was looking at taking a loan out through the AA, I was accepted and received the relevant email to confirm this......... ''That’s it for the application – just sit back, relax and your money should be in your account within two working days''. .....3 days later I still hadn't received any money so I decided to chase them up, to be told that they needed a copy of bank statements, which would of been fine if requested 3 days earlier, plus they said they needed to be posted - again more time wasted. I told them to forget the whole thing, I was then threatened with the: ''we ran credit checks and will affect any future loan applications and you will not be able to request a loan from us in the next month etc''. Don't you worry I will not be using the AA for any loans or recovery or anything else you happen to offer.”

Helpful Report

Posted 5 years ago

“I renewed 2nd Aug and they have swapped my details with a relative then cancelled my cover without telling me. I discovered this by chance and now told it will take up 8 weeks to resolve and I will have no cover until then. Asked whether I should take out cover with someone else and what about my money and they said that they could not comment and manager would not call back”

Helpful Report

Posted 5 years ago

“Poor service, always delayed, quicker to just walk to destination, rude staff, no care or courtesy for the service. No one knows what they are doing. Completely rubbish service - definitely do not recommend - you may as well join the RAC who will also always be delayed but at least the membership cover is cheaper”

Helpful Report

Posted 5 years ago

“Ill give the aa an aa+ rating for ripping people off,avoid”

Helpful Report

Posted 5 years ago

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

Helpful Report

Posted 5 years ago

“AVOID! They gave free breakdown cover in year one and then auto renewed it in year 2 without written prior knowledge and withdrew the money. When I went to cancel the motor insurance policy they said they couldn't cancel my breakdown cover as it was a separate business! From a GDPR point of view I would suggest they are in breach! Nothing but trouble trying to get money back!!”

Helpful Report

Posted 5 years ago

“Received my home insurance renewal. They have asked for a 30o/o increase. Comical outfit.”

Helpful Report

Posted 5 years ago

“DISGUSTING COMPANY - AVOID AT ALL COSTS - Most cars are sold at the weekend, but they are closed on Sundays, so it is impossible to amend your insurance policy if you buy a new car. - Contacted them to discuss this as we had to take another policy out to collect the new car and their answer was that we 'shouldn't have bought it on Sunday' or we 'should have got the garage to insure it'. Totally unacceptable.”

Helpful Report

Posted 5 years ago

“My experience with A.A. Car Insurance department has been terrible and extremely disappointing. A Car reversed into my parked car I reported the incident to A.A. on 22nd Aug., they were unhelpful, wasn't concerned and pasted me onto a third part Claim Fast who was slightly more responsive. I have spent hours on the phone trying to resolve this (at my expense) and not received one phone call from A.A. The incident is still ongoing. I will not be renewing my policy with A.A. Insurance ever again. Jo Smith”

Helpful Report

Posted 5 years ago

“I have never been so badly treated by a company in my life. Try and ring through and you get cut off. when someone answers they haven't got a clue, then tell you they'll ring back and never do. I have been asking for proof of my NCD for ages and giving up the will to live!! Disgusting service, utterly useless!!!”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 1,974 reviews