The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless Simon breakwell should be sacked and his stupid staff”

Helpful Report

Posted 6 years ago

“AVOID CAR INSURANCE AT ALL COSTS - Poor Service When Making A Claim!!! What can I say, the way the AA has dealt with my vehicle claim is disgusting. I had an accident on the 17th of January and I have fully comprehensive insurance. The third party who hit my vehicle's insurance company called me the day after the accident to state that he has accepted full liability for the claim and that they would like to handle the claim, they could pick my vehicle up the following week and deliver a curtesy car. I however decided to continue to let the AA deal with my claim after all I had comprehensive insurance, what a fool. I had to make all the calls to the garage, the underwriter and the hire car company and would you believe I have only got my car back TODAY, the 8th of MAY !!!!. Then to add insult to injury they have not got the acceptance of liability back from the third party so I have had to pay the excess even though it is clear to all that the accident is non fault due to the nature of it. PLEASE, PLEASE, PLEASE avoid at all costs, pay the extra £20 and go with someone who will provide the service that you pay for!!!! I have raised a complaint and I am also going to seek advice as in my eyes they have not met the standard level of service THEY PROMISE when taking your money. I have put in a complaint but I am not holding out much hope of this being dealt with anytime soon - I will update the complaint with the outcome of it if possible.”

Helpful Report

Posted 6 years ago

“I changed my car and tried to amend my policy. Cost was significantly more than I had anticipated so I ended up cancelling my policy and taking out a new policy with another provider. I was told there would be a £50 refund on the remaining cover but it could only be credited to the card with which I had paid in full for the policy @ 8 months earlier. I explained that I no longer had the credit card and I had closed my account with Newday card services. I challenged this, only to be told that if Newday could not accept the payment it would bounce back and then the AA would issue a cheque (this is apparently to comply with Money Laundering regs). This was around 10 weeks ago and to date I have not received any refund. Also I've had no help in tracing the money from either the AA or Newday Card Services. I've made numerous phone calls, sent lots of emails and even written to Newday. Apparently I now have to complain to the Financial Ombudsman. I have had loans from the AA in the past and previous car insurance policies. However, I will not be using their services again in the future.”

Helpful Report

Posted 6 years ago

“Increased my husbands car insurance from £356. To £1370 after He made two no fault claims. 7 years no claims bonus. Won’t be renewing or using AA again 😡”

Helpful Report

Posted 6 years ago

“This has to be the worse service firm I have ever used, first they give out 0845 numbers to use which cost if using a mobile. The insurance is a waste of time as never covers the full cost of the repair and will use every reason as to why not. They are totally inflexible and I very much regret renewing my policy with them. And if you try calling the complaints department they never answer just left waiting for ever.”

Helpful Report

Posted 6 years ago

“Every time iv used them they been late and not helped much waiting time well over 3 hour on one incident I waited 8 hour befor I git home absolute joke don’t bother with them they send 3rd party out who don’t care and only spend 30min because they don’t get paid to do more”

Helpful Report

Posted 6 years ago

“I have applied for car finance, approved online in minutes, then it took 3 days for the paperwork to get finalised, then when they were supposed to release money and dealership was waiting to deliver my car I was all of a sudden due to have a security call which never happened. I rang them several times, every time was told they will ring back. I have lost the car and then I cancelled my agreement with AA. After sending them an email that I am appalled with their service and that is an absolute waste of time, 2 min later I get an email back saying that they cancelled my car finance due to not being able to get in touch with me,what a joke!!! never again! stay away from them”

Helpful Report

Posted 6 years ago

“This is about their so called 128 point check that comes with a Evans halshaw car. Basically there isn’t one- the 2017 plate car I purchased from them had faulty parking sensors, a non working 12v socket and a broken usb socket . The 127 point check clearly states all electrical ports and sockets . I deed to think what else hasn’t been checked.”

Helpful Report

Posted 6 years ago

“Three times I've now tried to contact the complaints department: 1st @ 2nd time gave up after 20mins on hold Now sat waiting again (currently on 17mins and counting). How many people do you have working in this department - or do you just not like answering the phone. Come on AA I expected better!!!!”

Helpful Report

Posted 6 years ago

“What an absolutely rubbish service tge AA are we are new customers and had to call the AA breakdown service today as we had a problem with my partners van in fact his exhaust dropped off, we called the AA and they refused point blank to come out to us.”

Helpful Report

Posted 6 years ago

“Apparently The AA think it’s acceptable to leave a mother with 3 children stranded in a dark country lane miles from anywhere for 4 hours. My husband was 2 hours away and got to us quicker. It was very stressful and upsetting. The AA just couldn’t care less. I cancelled my cover after this appalling experience.”

Helpful Report

Posted 6 years ago

“Poor service never once have they fixed my car by the road loop holes in all their policies to get them out of sending assistance out payed £17 a month to be left by the side of the road.”

Helpful Report

Posted 6 years ago

“Absolutely disgusted. My first renewal since transferring to them 12 months earlier. No accidents, no claims, no changes, but just faced with proposed 57 per cent increase in annual premium (inflation 1.8 per cent) from £310 to £485. Phoned to ask why. Rep. couldn't give any reason, nor could he reduce the proposed increase which, to me, is totally unjustifiable. I may be wrong, but it seems to me that they look to give good deals 1st year, and then attempt sucker punch on renewal. I've since arranged alternative insurance, at significantly reduced premium. Do not accept these attempted and totally unjustifiable ripoffs. There is a cheaper acceptable alternative!”

Helpful Report

Posted 6 years ago

“Everything. This is by far the worst company i have ever dealt with. I was promised a refund by a member of staff. i waited 1 month and then noticed i was not refunded. I then phoned up to check why and they told me there was no record of it and that i would have to make a complaint. Then when i made i complaint i was told i would get a refund. I contacted them by email which was 5 days ago and they have still not responded. I am just off the phone from them which i was made to wait 20 minutes to talk to someone and ive been told to wait again and im not unsure of where im at”

Helpful Report

Posted 6 years ago

“This has to be the worst service ever, I was told 1 hour first then 2 hours then 3. To top it off its not even a AA engineer coming and I'm still waiting. Let's see how long they will say when the 3 hours is up.”

Helpful Report

Posted 6 years ago

“The Customer service team are shocking ,I have family cover when my young daughter used them the officer did not even do the minimum of recommending a garage or doing a road side repair (fowled spark plug!!!). So he left a young vulnerable young girl broken down at the roadside. Not quite the fuzzy advert on telly , Customer services admitted the officer actions were not acceptable and came me £50. Fuming the repair was over £135 and AA don't go to independent resolution because they treat people fairly ( I think not). I feel so strongly about it I am going to small claims court about it .”

Helpful Report

Posted 6 years ago

“Dreadful to say the least !”

Helpful Report

Posted 6 years ago

“Please think twice about using AA as a recovery service. I broke down on a major road heading out of London. The situation was critical as rush hour cars and Motorbikes were speeding towards my vehicle not noticing my Hazard lights. I begged the AA to come. The respondent appeared to read from a script which in no way reflected the urgency I described. For one and a half hours I had to scream and signal to other motorists to avoid my car and avoid a serious incident. Eventually I had to call the police to come and do the job of the AA. The rest is all a real long and shocking story. Six hours later the AA sent a lorry to recover my car. The AA were absolutely negligent. Each time I called they said the lorry was on different jobs. What a real breech of contract. To those who have been loyal for years to the AA. You are probably at the back of the Que. Its all about enticing new customers with pretend packages. There probably won't be an AA van in your area. Now the drivers are thin on the ground and can be called to breakdowns miles away. That why you could wait for 6 hours like me. How about you find a good mechanic from a regular garage with a recovery van and suggest some similar agreement. It won't be extortionate. Disgusting profits won't dictate the nature of the service you receive. The only satisfaction left is knowing this deceitful agency will never enjoy another pound from me.”

Helpful Report

Posted 6 years ago

“I was ripped off by them, they replaced my car battery where there was no need, I made the complain it took them 4 months to ,,resolve’’ with no result I wish I kept the battery and check independently, by the way very bad customer service”

Helpful Report

Posted 6 years ago

“The AA is running a scam. Been posting leaflets through letterboxes offering £20 M&S vouchers to sign up for their Recovery Service. They outsource this to a Company called Xexec Ltd and this Company is taking money out of people's bank accounts it has access to, A real nasty piece of work. A real scam Company. So after 6 weeks when you don't get your M&S voucher - call the AA and they give you this Companies telephone number - it's Option 3 and surprise surprise it's not a manned number and just rings out. So the AA with it's scam partner Xexec Ltd are taking money for no reward that they used to get you to sign up.”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,974 reviews