The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,009 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,009 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 8th November 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

Helpful Report

Posted 6 years ago

“I was looking at taking a loan out through the AA, I was accepted and received the relevant email to confirm this......... ''That’s it for the application – just sit back, relax and your money should be in your account within two working days''. .....3 days later I still hadn't received any money so I decided to chase them up, to be told that they needed a copy of bank statements, which would of been fine if requested 3 days earlier, plus they said they needed to be posted - again more time wasted. I told them to forget the whole thing, I was then threatened with the: ''we ran credit checks and will affect any future loan applications and you will not be able to request a loan from us in the next month etc''. Don't you worry I will not be using the AA for any loans or recovery or anything else you happen to offer.”

Helpful Report

Posted 6 years ago

“I renewed 2nd Aug and they have swapped my details with a relative then cancelled my cover without telling me. I discovered this by chance and now told it will take up 8 weeks to resolve and I will have no cover until then. Asked whether I should take out cover with someone else and what about my money and they said that they could not comment and manager would not call back”

Helpful Report

Posted 6 years ago

“Poor service, always delayed, quicker to just walk to destination, rude staff, no care or courtesy for the service. No one knows what they are doing. Completely rubbish service - definitely do not recommend - you may as well join the RAC who will also always be delayed but at least the membership cover is cheaper”

Helpful Report

Posted 6 years ago

“Ill give the aa an aa+ rating for ripping people off,avoid”

Helpful Report

Posted 6 years ago

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

Helpful Report

Posted 6 years ago

“AVOID! They gave free breakdown cover in year one and then auto renewed it in year 2 without written prior knowledge and withdrew the money. When I went to cancel the motor insurance policy they said they couldn't cancel my breakdown cover as it was a separate business! From a GDPR point of view I would suggest they are in breach! Nothing but trouble trying to get money back!!”

Helpful Report

Posted 6 years ago

“Received my home insurance renewal. They have asked for a 30o/o increase. Comical outfit.”

Helpful Report

Posted 6 years ago

“DISGUSTING COMPANY - AVOID AT ALL COSTS - Most cars are sold at the weekend, but they are closed on Sundays, so it is impossible to amend your insurance policy if you buy a new car. - Contacted them to discuss this as we had to take another policy out to collect the new car and their answer was that we 'shouldn't have bought it on Sunday' or we 'should have got the garage to insure it'. Totally unacceptable.”

Helpful Report

Posted 6 years ago

“My experience with A.A. Car Insurance department has been terrible and extremely disappointing. A Car reversed into my parked car I reported the incident to A.A. on 22nd Aug., they were unhelpful, wasn't concerned and pasted me onto a third part Claim Fast who was slightly more responsive. I have spent hours on the phone trying to resolve this (at my expense) and not received one phone call from A.A. The incident is still ongoing. I will not be renewing my policy with A.A. Insurance ever again. Jo Smith”

Helpful Report

Posted 6 years ago

“I have never been so badly treated by a company in my life. Try and ring through and you get cut off. when someone answers they haven't got a clue, then tell you they'll ring back and never do. I have been asking for proof of my NCD for ages and giving up the will to live!! Disgusting service, utterly useless!!!”

Helpful Report

Posted 6 years ago

“Cancelled my policy on 10th sept,( policy end was 12th). Surprise surprise they offered me a cheaper quote but still way above Direct Line. Received an e.mai on the13th sept advising me of an extra £30+ charge for a named driver issue! Rang AA and discovered they had not cancelled my policy and had charged my credit card! The named driver issue ( no blame attributed) was declared to Direct Line with no problem. The adviser ( not the one I "cancelled " my policy with ), was helpful and apologetic but I am not a happy bunny! Very quick to demand money but obviously not so keen to hand it back!!”

Helpful Report

Posted 6 years ago

“Terrible not even sure if I am currently insured took my money quick enough I have not proof of insurance .”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Today 7th September 2019 I was coming out of russell street to turn right and one of your Van's was in the yellow box my lights turned green. In a 13metre coach and unable to move off on a green light because the AA van was causing an obstruction when I looked at him, he proceeded to show me a very badly manicured middle finger. People driving round in company Van's with company name on it should be very careful not to be rude to the general public. It's a pity it's a saturday as I was told the complaints department Not open. Plus he needs to be reminded of the high way code he was not supposed to be in the yellow box anyway. Total idiot”

Helpful Report

Posted 6 years ago

“Disgusting service......They cause more harm then good then when it comes to compensation they seem to claim their technical department know more than Land Rover themselves. Totally disgusting service, customer care and don't let them touch your car unless you want to be out of pocket. Requested copies of calibration certification of machinery used and they cant even provide that. BAD BAD BAD COMPANY YOU ARE BETTER USING ANOTHER COMPANY!!!!!!”

Helpful Report

Posted 6 years ago

“Just over a week ago my Land Rover Defender's immobiliser key fob broke while on a family holiday in the Scottish Highlands. Unable to fix the issue, The AA kindly recovered the vehicle for me on the Friday morning and took it back to Cheshire filled with expensive belongings and fishing equipment. When it was collected, I asked the driver to ensure it remained locked to keep the contents and the vehicle secure. By Saturday, it became apparent that the car wasn't going to make it back to the garage before it closed, so I contacted them to ask what to do. To keep it secure, they suggested I arranged to meet the driver when he dropped it off at the garage, lock the car and take the keys away. I called The AA to let them know and rang them throughout Saturday and Sunday to try and keep up with its whereabouts. The AA's call notes, which were confirmed on several calls, explained that the driver was to call me shortly before arrival and I would drive to the garage, collect our gear and take away the keys. Late on Sunday evening, I called The AA again to find out whether it was any closer, to be told "The job is now complete." When I asked where the car was I was told "It's in the garage car park with the keys on the nearside suspension." I hurriedly drove to the garage to ensure the car and the contents weren't stolen - Land Rover Defenders are notoriously popular targets for car thieves and most owners are paranoid about security. When I arrived at the garage I found the Defender dumped haphazardly across several parking spaces, blocking the garage gates, in a public car park shared with several other companies and members of the public. The driver's door was ajar. The vehicle was completely unlocked. The pedal lock was not in place and the keys were not on the suspension. Understandably, I was absolutely livid that an AA driver could have taken so little responsibility of someone else's belongings. Incredibly, the contents of the vehicle were still present, so I removed these and locked the vehicle. When I called The AA to let them know, I was told a different story - "the keys have been posted through the letterbox of the garage", which the person confirmed was exactly what the call notes said not to do. Leaving someone's car, especially a valuable one that is so easily taken or taken from, completely unlocked and visibly open and ignoring the customer's requests to adequately secure the vehicle is simply irresponsible. Yet, amazingly, The AA still haven't bothered to contact me to apologise. Unbelievable.”

Helpful Report

Posted 6 years ago

“I have been a member for for 9 years and a gold member to my amazement my renewal was over £270.00. I went on line and got the same cover for less than half Price Once again to my amazement when my new can came through I was back to square one,and was told this was a first time offer NOT TRUE as it does not say this on there web page so we're is the LOYALTY won't be renewing next year. AS”

Helpful Report

Posted 6 years ago

“price jump on AA breakdown and repiar policy a jump of nearly 120 % from £225.00 ___ To renewal price £363.75 AA is ripping people off, its not the AA its the new people that own AA that is teh problem , they hacking into the fact that they think people will just pay it and not say nope we are not doing this , AA you are wrecking your own business and i know we all know you train advisors to get as much money out of people as you can , susprising when we lean on you how you can suddenly drop your price and then even further still ... And yet in the fancy pants renewal document you send me you can not send the same prices in that letter , proving you really are ripping people off. No AA ~ im not paying that for cover like a lot of renewal polices you are trying to rip people off and i for one im not going to pay it, you can keep it thanks bye bye AA.....”

Helpful Report

Posted 6 years ago

“Avoid A.A. insurance at all costs: delays, lack of communication, incompetence. It was as though no-one at the A.A. had done their job before (with one exception -- someone who actually knew what she was doing, and was efficient and helpful; she served to emphasise the incompetence of everyone else there). We were given information only when we pestered people; for example, knowing that the assessor's report on our stolen and recovered vehicle had been sent five days before, we 'phoned, and only then was the report acted upon. This meant that the twenty-one day courtesy car we'd been assigned was due to be collected before we were even told what was happening (an offer made on the car, or its return) -- leaving us stranded in a village with no public transport. Despite the fact that the delays were wholly their fault, they refused to extend the courtesy car. Moreover, our 'phone bill was enormous, largely because of the time spent hanging on, waiting to be told that there was nothing that anyone could do. I strongly advise against using A.A. insurance services.”

Helpful Report

Posted 6 years ago

“Awful service and refuse to accept complaints!!! Been with the AA for years but never again! Called them out to a breakdown at 8:15 in the morning, spent around an hour on the phone to them, got hung up on 4 times but they refuse to believe it as they can't find the calls. - They wouldn't be able to as we hadn't yet gone through security. No recovery truck available until 14:30 and I was stuck 4.5hrs away from home. Their app wouldn' work to track the breakdown. A total of 18 calls and 5hrs on the phone before I got my car back the following day at 17:50. I am aware of the timescale for an unaccompanied vehicle but what I have an issue with is the lack of communication. Told my car was left in a public car park who has a 2hr limit for 5 hours!!! Told my car had been collected twice when it hadn't. At one point told they weren't sure where my car was!! Told my car had been delivered to my address when it hadn't!1 Hours of worrying if my car was going to be stolen as it was left with keys in view in a carpark - only moved to a secure location when i queried what would happen if it was stolen. Told my car had left the secure location which was only 2 hours from my address it would be with me early afternoon - Car didn't arrive. Told they couldn't contact the person who had taken my car from the depot Car then arrived 7hours after it had supposedly left the secure location. Trailer recovered separately to the car. Told the trailer hadn't been collected when it had. When I received the trailer back it has a broken bracket and missing locking peg and pin - Apparently this however is not AAs problem and they are unable to uphold any complaints because they have followed their own policy!!!! Despite hours of worry and stress and a very large phone bill and now having to repair the trailer they have done nothing wrong. AVOID”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,009 reviews