The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give them less than 1star! Disgusting service with cocky arrogant guys who come to help! I paid for over a year and never required their services. When in need they wanted to charge me a £50 call out fee WTF!!! I later found out if was due to changing my vehicle and the AA app failed to change over my vehicle, despite manually taking the time to do so a couple of weeks previous. To top it off I was told in my dispute letter, their opinion is final and I do not have a complaint so do not complain again! Really!!!! I thought this was a huge, well respected company! Do yourself a favour and AVOID! Yes it may only be around £7-8 pm but if you don’t get what you pay for, spend it on something worth while...perhaps the RAC 🤣”

Helpful Report

Posted 6 years ago

“I recently had a puncture along an isolated country lane. It took 15 minutes to speak to an operator, despite it being midday on a Wednesday and very good weather. I did not know the name of the country lane but was able to give very precise directions to my location. I also impressed upon them that I had my 88 year old mother in the car who was distressed. I was assured that someone would be with us within 40 minutes. Two further phone calls and just under 2 hours later, a breakdown van from a local garage arrived. I wrote a very measured email to complain about the poor response and all that was offered was 3 months free membership, no apology or concern. I have been a member since 1979 but I have now joined a rival service who value their customers.”

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Posted 6 years ago

“Bought a breakdown policy for a specific vehicle. Called today fir assistance to say they can't help me as the vehicle is too heavy....but happy to provide a policy on this vehicle. I was left stranded with my disabled child! I am absolutely furious! How can you provide a policy for a certain vehicle then tell me you don't provide assistance for that same vehicle? Absolutely disgusted with the AA.”

Helpful Report

Posted 6 years ago

“Took far too long to come out to me when I had broken down. Complained about the service and they upheld my complaint agreeing time to come unacceptable. Letter however just full of standardised cliched statements about not being typical of their standard of service. They said complaint was closed and offered no gesture of goodwill whatsoever (such as reduced premium on renewal). Did not address part of my complaint that they had over charged me for renewal membership over many years because I was a loyal customer. I have learned a lesson: shop around before renewal especially as their breakdown service is poor.”

Helpful Report

Posted 6 years ago

“Disgusting service and policy. Two of the women in customer service that I spoke to were extremely rude and not very understanding. The only saving grace was one women who was lovely that tried to help, unfortunately the companies policy that is disgusting wouldn’t allow her to help. Having missed a direct debit payment, which was entirely my fault, the AA decided, instead of trying to take payment again or do everything they could to get in contact with me, they decided to take the entire policy amount of £372 out of my account on January the 2nd. I had not received an email, which apparently they don’t do, no phone call, just one letter which I missed which stated that I missed a payment and I would be charged £12. Absolutely disgusting that they would do that as a policy. What is more disgusting is that when I called up to try and get the money back, even after explaining that the money was for food shopping that month for me, my wife and two children, I was met with it’s not really our problem it’s our policy and all you can do is cancel your policy which we will charge you an extortionate amount for and refund £181?!?!? All because of one missed payment. Happy new year.”

Helpful Report

Posted 6 years ago

“We had an automatic Corsa and could not get it started we tried to jump it ran for a little bit but died quickly. So we called out the AA they said the car was a right off as it was a specific fault with the automatic gearbox we took his word for it. The car site for about 6 months until a friend suggested buying a new battery we fitted the new battery and the car worked perfectly fine we sold the car as we had bought a new one because we believed it was a right off shocking service by what's meant to be a very experienced mechanic would never trust an AA mechanic again.”

Helpful Report

Posted 6 years ago

“Absolute waste of time now with green flag more services for less money”

Helpful Report

Posted 6 years ago

“You ripped me off.”

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Posted 6 years ago

“Shocking service. Left stranded for over 12 hours. Been a member for 29 years. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“Appalling telephone service this morning to update the AA with my new car details that I am purchasing at the weekend! Utterly abrupt and unfriendly. I do less miles p.a. now so he changed it - the new quote came out the same. And there would be no charge. Looking good so far! But I was expecting the quote to come out less so I reasoned that he might as well keep the annual mileage the same if it wasn't be going to be any cheaper, so I asked him to keep the policy at the original mileage. "That will be £25 - how are you going to pay!" Suddenly the "no charge to supply the car details" became £25! That has left a nasty taste in my mouth. Really abrupt, unhelpful, faceless, person..............will never consider using using the AA again ever, for any product. I wouldn't even give them 1 star!!! When policy comes up for renewal shortly the AA is blacklisted...................why is everything a rip off these days??????”

Helpful Report

Posted 6 years ago

“Member over 20 years. Only used couple of times very good service till now!! Recovery is now contracted out. No urgency to recover vehicle took 8 hours even though my husband was having palliative care and needed oxygen. Car then lost for over 24 hrs. Continually moved back recovery time. AA is not what it use to be. Disgusting service! Watch dog here I come!! How many others out there experienced the same? My daughter yesterday (the day of my husbands funeral) is experiencing exactly the same scenario, now over 24 hours for the vehicle to be recovered! Disgraceful service again!”

Helpful Report

Posted 6 years ago

“Even to get someone to talk to was a chalange in the first place then I was told to wait one hour, that increased to nearly 3hours. when I called again had to listen again an advise how to stay safe on road side. I learnt that since my flat battery is not life thretening I was placed at the end of the queue... as if they were A&E or firefighters. Apparently 'average' waiting time in capital is 3h that means that some drivers probably wait half day for assistance bear that in mind this cold winter.”

Helpful Report

Posted 6 years ago

“This company is utterly useless. I have had cause to call Relay 3 times in the last 5 years. Each time it’s taken 3 to 4 hours to pick me up. In the last case I am now waiting in South Mims for my second pick up. UTTER UTTER rubbish. Do not use them. Also my bill is £218 a year. But if I’m a new customer it’s £139. Never use them or stay with them for longer than a year if you do. What price 40 years loyalty”

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Posted 6 years ago

“Awfull service 4!hours waiting”

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Posted 6 years ago

“Worst service”

Helpful Report

Posted 6 years ago

“5 hours waiting worst service”

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Posted 6 years ago

“The customer service is rude and I would not insure with aa again they sent the renewal to my old email never sent a letter and charged £32 to cancel it”

Helpful Report

Posted 6 years ago

“Left me without heating for four weeks kept having to chase them bad customer service absolutely disgusting company that don't care will never use again”

Helpful Report

Posted 6 years ago

“Oh no they told me last week not to bother again I'm out of time for the ombudsmen too. Like I mention I would hate for other customers to be in the same situation. I call it a public service to my fellow travellers. I would hate for other customers to be treated as poorly as me”

Helpful Report

Posted 6 years ago

“Lost my car key on a trip to Wales. Your response was to try to sell me an upgrade. Fine. Agreed to it. Luckily got cut off on mobile, so nothing happened. No follow up calls. Nobody gave a toss that we were miles from home with nowhere to stay and small children abandoned. Wretched. As far as AA was concerned we could have died before you did anything. You will never receive a penny from anybody connected with me or my family ever again. Cheers.”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,974 reviews