The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a gold card member of the AA for about 20 plus years and pay their expensive membership fees purely because I expect a better service from the most expensive service provider. In my opinion they have categorically failed to supply a competent service in that they could not provide me with anything that could be remotely called an "emergency" service at all. At 20.30 hours on a Thursday evening in the centre of Bristol I contacted the "emergency" service to report my cars failure to start. The operator informed me (barely audible above the noise of another operator talking to another customer very loudly) that someone would get to me in around 1 hour. I checked the app to be informed that they would not be coming out at all, in fact some local garage (unknown to me, but sanctioned by them) would be coming out instead. This I am not happy with but have no choice in the matter. 15 minutes later I get a call from some guy who says he's from the delegated garage. He informs me that he's busy and can't come out in an hour and with the familiar mechanics sucking in air sound he says he can't get to me until "oooooh at least around 23.00 hours." I have to be up very early in the morning for my commute to work and I'm afraid I cannot wait up for some unknown guy to turn up at around that time of night as I have to anticipate that he won't be able to get the problem solved and I need to make alternative arrangements for my commute long before that time. As a result I was forced to give up and cancel the "emergency break down service" altogether. So in fact the service I have discovered, is in more of an emergency than mine. They clearly do not have adequate facilities to honour their claims to provide a superior service and cannot cope with the most fundamental of your requirements, which is in fact provide an adequate service at all. I'm certain that if and when they reply to my complaint, they will inform me that due to unusually heavy demands on their service etc, draw my attention to various clauses and caveats in the contract and that they are under no obligation to provide a service in any fixed period of time etc. Be aware this is no longer a premium service and more of a payed subscription mass marketing operation with a constant bombardment of adverts for anything from baby clothes to holiday insurance. I am still waiting to hear from them concerning this matter.”

Helpful Report

Posted 5 years ago

“My car broke down this morning, so being a 'gold AA member' I rang the AA. Finally a young woman answered and took my membership number then she stated that the 'system was down' and that she would pass my details to her colleague who would then call me back. That was at 8.55 this morning and it's now 1.10 and I'm still waiting for that phone call! Good job I'm not still sat there in my car! I certainly will NOT be re-newing my AA membership (breakdown or insurance) next year. They are worse than useless!”

Helpful Report

Posted 5 years ago

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

Helpful Report

Posted 5 years ago

“I was looking at taking a loan out through the AA, I was accepted and received the relevant email to confirm this......... ''That’s it for the application – just sit back, relax and your money should be in your account within two working days''. .....3 days later I still hadn't received any money so I decided to chase them up, to be told that they needed a copy of bank statements, which would of been fine if requested 3 days earlier, plus they said they needed to be posted - again more time wasted. I told them to forget the whole thing, I was then threatened with the: ''we ran credit checks and will affect any future loan applications and you will not be able to request a loan from us in the next month etc''. Don't you worry I will not be using the AA for any loans or recovery or anything else you happen to offer.”

Helpful Report

Posted 5 years ago

“I renewed 2nd Aug and they have swapped my details with a relative then cancelled my cover without telling me. I discovered this by chance and now told it will take up 8 weeks to resolve and I will have no cover until then. Asked whether I should take out cover with someone else and what about my money and they said that they could not comment and manager would not call back”

Helpful Report

Posted 5 years ago

“Poor service, always delayed, quicker to just walk to destination, rude staff, no care or courtesy for the service. No one knows what they are doing. Completely rubbish service - definitely do not recommend - you may as well join the RAC who will also always be delayed but at least the membership cover is cheaper”

Helpful Report

Posted 5 years ago

“Ill give the aa an aa+ rating for ripping people off,avoid”

Helpful Report

Posted 5 years ago

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

Helpful Report

Posted 5 years ago

“AVOID! They gave free breakdown cover in year one and then auto renewed it in year 2 without written prior knowledge and withdrew the money. When I went to cancel the motor insurance policy they said they couldn't cancel my breakdown cover as it was a separate business! From a GDPR point of view I would suggest they are in breach! Nothing but trouble trying to get money back!!”

Helpful Report

Posted 5 years ago

“Received my home insurance renewal. They have asked for a 30o/o increase. Comical outfit.”

Helpful Report

Posted 5 years ago

“DISGUSTING COMPANY - AVOID AT ALL COSTS - Most cars are sold at the weekend, but they are closed on Sundays, so it is impossible to amend your insurance policy if you buy a new car. - Contacted them to discuss this as we had to take another policy out to collect the new car and their answer was that we 'shouldn't have bought it on Sunday' or we 'should have got the garage to insure it'. Totally unacceptable.”

Helpful Report

Posted 5 years ago

“My experience with A.A. Car Insurance department has been terrible and extremely disappointing. A Car reversed into my parked car I reported the incident to A.A. on 22nd Aug., they were unhelpful, wasn't concerned and pasted me onto a third part Claim Fast who was slightly more responsive. I have spent hours on the phone trying to resolve this (at my expense) and not received one phone call from A.A. The incident is still ongoing. I will not be renewing my policy with A.A. Insurance ever again. Jo Smith”

Helpful Report

Posted 5 years ago

“I have never been so badly treated by a company in my life. Try and ring through and you get cut off. when someone answers they haven't got a clue, then tell you they'll ring back and never do. I have been asking for proof of my NCD for ages and giving up the will to live!! Disgusting service, utterly useless!!!”

Helpful Report

Posted 5 years ago

“Cancelled my policy on 10th sept,( policy end was 12th). Surprise surprise they offered me a cheaper quote but still way above Direct Line. Received an e.mai on the13th sept advising me of an extra £30+ charge for a named driver issue! Rang AA and discovered they had not cancelled my policy and had charged my credit card! The named driver issue ( no blame attributed) was declared to Direct Line with no problem. The adviser ( not the one I "cancelled " my policy with ), was helpful and apologetic but I am not a happy bunny! Very quick to demand money but obviously not so keen to hand it back!!”

Helpful Report

Posted 5 years ago

“Terrible not even sure if I am currently insured took my money quick enough I have not proof of insurance .”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Today 7th September 2019 I was coming out of russell street to turn right and one of your Van's was in the yellow box my lights turned green. In a 13metre coach and unable to move off on a green light because the AA van was causing an obstruction when I looked at him, he proceeded to show me a very badly manicured middle finger. People driving round in company Van's with company name on it should be very careful not to be rude to the general public. It's a pity it's a saturday as I was told the complaints department Not open. Plus he needs to be reminded of the high way code he was not supposed to be in the yellow box anyway. Total idiot”

Helpful Report

Posted 6 years ago

“Disgusting service......They cause more harm then good then when it comes to compensation they seem to claim their technical department know more than Land Rover themselves. Totally disgusting service, customer care and don't let them touch your car unless you want to be out of pocket. Requested copies of calibration certification of machinery used and they cant even provide that. BAD BAD BAD COMPANY YOU ARE BETTER USING ANOTHER COMPANY!!!!!!”

Helpful Report

Posted 6 years ago

“Just over a week ago my Land Rover Defender's immobiliser key fob broke while on a family holiday in the Scottish Highlands. Unable to fix the issue, The AA kindly recovered the vehicle for me on the Friday morning and took it back to Cheshire filled with expensive belongings and fishing equipment. When it was collected, I asked the driver to ensure it remained locked to keep the contents and the vehicle secure. By Saturday, it became apparent that the car wasn't going to make it back to the garage before it closed, so I contacted them to ask what to do. To keep it secure, they suggested I arranged to meet the driver when he dropped it off at the garage, lock the car and take the keys away. I called The AA to let them know and rang them throughout Saturday and Sunday to try and keep up with its whereabouts. The AA's call notes, which were confirmed on several calls, explained that the driver was to call me shortly before arrival and I would drive to the garage, collect our gear and take away the keys. Late on Sunday evening, I called The AA again to find out whether it was any closer, to be told "The job is now complete." When I asked where the car was I was told "It's in the garage car park with the keys on the nearside suspension." I hurriedly drove to the garage to ensure the car and the contents weren't stolen - Land Rover Defenders are notoriously popular targets for car thieves and most owners are paranoid about security. When I arrived at the garage I found the Defender dumped haphazardly across several parking spaces, blocking the garage gates, in a public car park shared with several other companies and members of the public. The driver's door was ajar. The vehicle was completely unlocked. The pedal lock was not in place and the keys were not on the suspension. Understandably, I was absolutely livid that an AA driver could have taken so little responsibility of someone else's belongings. Incredibly, the contents of the vehicle were still present, so I removed these and locked the vehicle. When I called The AA to let them know, I was told a different story - "the keys have been posted through the letterbox of the garage", which the person confirmed was exactly what the call notes said not to do. Leaving someone's car, especially a valuable one that is so easily taken or taken from, completely unlocked and visibly open and ignoring the customer's requests to adequately secure the vehicle is simply irresponsible. Yet, amazingly, The AA still haven't bothered to contact me to apologise. Unbelievable.”

Helpful Report

Posted 6 years ago

“I have been a member for for 9 years and a gold member to my amazement my renewal was over £270.00. I went on line and got the same cover for less than half Price Once again to my amazement when my new can came through I was back to square one,and was told this was a first time offer NOT TRUE as it does not say this on there web page so we're is the LOYALTY won't be renewing next year. AS”

Helpful Report

Posted 6 years ago

“price jump on AA breakdown and repiar policy a jump of nearly 120 % from £225.00 ___ To renewal price £363.75 AA is ripping people off, its not the AA its the new people that own AA that is teh problem , they hacking into the fact that they think people will just pay it and not say nope we are not doing this , AA you are wrecking your own business and i know we all know you train advisors to get as much money out of people as you can , susprising when we lean on you how you can suddenly drop your price and then even further still ... And yet in the fancy pants renewal document you send me you can not send the same prices in that letter , proving you really are ripping people off. No AA ~ im not paying that for cover like a lot of renewal polices you are trying to rip people off and i for one im not going to pay it, you can keep it thanks bye bye AA.....”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,991 reviews