The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of communication, not really helping us fixing the problem. Dumping us at a gas petrol station waiting all night to be picked up and at least brought home.”

Helpful Report

Posted 5 years ago

“The worst ever. Greedy to take the money but wornt repair the car. Avoid.”

Helpful Report

Posted 5 years ago

“Treated with contempt after 42 years membership. Offered a renewal with a 36% price hike, I contacted them 5 times and kept being told someone would look at the price and call back. I did get one call back at an inappropriate time but that was pointless as he said he couldn't do anything as 'the computers were down'. In my last conversation with a representative I was told they could 'see these notes on my file' and the policy was now cancelled. No interest in retaining my business and no customer service. I guess the AA is just another venture capital business now. I can't imagine how much business the AA has gained in 42 years from my recommendation, both in person and via the various car and motorhome club forums that I am involved with but no longer. I have now removed all the AA badges from my vehicles in disgust. Brian Crewes Cumbria”

Helpful Report

Posted 5 years ago

“What a sham, joined up in 2004 and as a mechanic you still cant fix your own car without tools and parts so happily joined, over the years the prices kept going up and up, you had to either cancel and re join or call and moan, i also added my partner, (more piece of mind), but at over £120 a year!!! The best they could offer was to add my children to a policy? I broke down a few weeks ago and whilst broke down in the services an aa patrol came over and told me to ask for a low loader as a normal van would attend otherwise and wouldn't be able to help me, after a nightmare of trying to get through i was point blank refused, told i would have to go through the motions, a patrol to say yes was unfixable and then await a recovery truck, i cancelled the recovery and paid for a local firm to recover the van. 16 years of loyal service and paying through the nose every year the first time i need them i have a rig moral to go through. Being a garage and doing the aa warranty repair work also i feel i have been well and truly stung, i look after the AA for there customers through my garage and there warranty sheme yet i cant even be recovered from the side of the road that i pay for? A complaint was made and no acknowledgement, then today 5 weeks later getting a random call saying due to there terms its how it works, what a waste of time and resources, no wonder people are at the road side for hours!!! Carl”

Helpful Report

Posted 5 years ago

“Rammed of the road by a aa truck all reported no response from aa emailed called 9 weeks now how can a road service not respond to unsafe driving with one of there drivers even cancelled my companies membership terrible service”

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Posted 5 years ago

“One of the aa trucks ran me of the road sent various emails letters etc not one reply”

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Posted 5 years ago

“I had a flat battery, the mechanic was trying to convince me to buy a new battery and that my was not good any more, he had in the van , £106 pounds.. All I needed was a clamp .. this is how ripping takes a place .. apparently they get a percentage/bounce from this scam....”

Helpful Report

Posted 5 years ago

“Following a period of lockdown abroad we needed help to start our car. However having missed our service date we were told that our Ford Assist had elapsed. No help available other than to pay a surcharge of close to £100. ‘The 4th. Emergency Service ‘ I don’t think so. The RAC were very helpful and responded straight away!”

Helpful Report

Posted 5 years ago

“Made a complaint about being run of the road by one of there trucks made a complaint to the aa two months ago still no reply they dont care there driver this time in a truck was dangerous and they dont seem to care”

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Posted 5 years ago

“AA app never worked for me. Was waiting for assistance 1.20 hour pay raise every ear no discounts. They rip of mony”

Helpful Report

Posted 5 years ago

“Non of they features like Fuel Saving, AA-App are not functioning. Couldn't install app. Every ear instead of discount they raise your membership payment. After waiting on the road for 1 hour and 25 min for assistant with no calls during the time I decide to not renew membership and cancel my direct debit. But still got email from AA thank you for renewal and payment was Credit card which I never gave it to them. So this made specially to call them back and they apologizing but tying to change your mind to stay with their membership. So It was intentionally false email from AA. Very disappointed - Would give them -3 stars”

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Posted 5 years ago

“Took my money for nothing”

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Posted 5 years ago

“AA changed my battery as advised by their agent , I paid 135 and after two month I got flat battery, AA agent who told you to change your battery, your old battery probably good ,but you got electricity leak , then he took AA BATTERIES and put back my old battery, every things was fine and their battery was faulty , AA refused to give me my money back , refused to give the battery back , refused to refund my contract money despite of 9 month notice as I paid in full , never trust them ,please pay monthly only and I m already waiting the court hearing soon”

Helpful Report

Posted 5 years ago

“DO NOT TOUCH WITH BARGE POLE. Should be option of no star. Cancelled after 18 months with them got hit with cancellation charge, queried it repeatedly never got answers from customer services then kindly put a default against my credit record for £130. Disgraceful - having not communicated this and found out six months later I am desperately trying to sort this debacle.”

Helpful Report

Posted 5 years ago

“Booked for a Van vehicle inspection online paying £174 however no response after 2 days so called them to be told that they had not received my request through so nothing had been put forward to book in, apologising they said my booking would now be put as a priority. I was then informed by the van seller (where the inspection will take place) that the earliest they could see the van was next week several days later. I am bemused why they would not be able to do this sooner or offer an explanation as to why my details went missing in the first place? Not the best first experience I’m using this sevice.”

Helpful Report

Posted 5 years ago

“As one who's been flying a lot, I encourage you not to fly with American Airlines, they have no sensitivity to passengers, most of their workers and Beilin are sealed with no attempt to help and understand customers, and their suitcases generally come many days late with no attempt at all to make it all happen, Or at least it was lost to at least try to get it back sooner”

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Posted 5 years ago

“The AA diver towed me to my chosen garage driving far too fast and like an idiot! When we reached the garage he went up the kerb forcing my wheels to hit the kerb and damage my alloys. What a complete armature. Would not recommend. Cost me a lot money because of this clown.”

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Posted 5 years ago

“Absolute scandal the aa debited £187… Absolute scandal the aa debited £187 from my account even though I told them I didn’t want to renew it because I got the Cover for £76 with another company i’ve tried phoning 3 time and was in a queue for around 30 minutes with no answer shameful.”

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Posted 5 years ago

“Cancelled my insurance and direct debit and they took money out of my bank account. Watch out they can find the call history”

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Posted 5 years ago

“Forced to sell my car after 10 months of policy - offered me a refund of £25 but cancellation fee of £30 during the Covid-19 crisis when I hadn’t been able to drive my car for 7 weeks (and forced to sell due to financial difficulty). Hasn’t refunded customers a penny despite saving themselves a fortune because of no claims. Not a trustworthy company.”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 2,028 reviews