Name: The AA
Rating: 2.82

“If you get your battery replaced on the battery replacement then be aware the guarantee isn’t worth the paper it’s written on. If you don’t cover 5000 miles per year minimum it’s invalid as I have just found out. My battery was replaced by the aa approximately 18 months ago now it’s flat.it had a 5yr guarantee but because of low mileage the warranty is invalid so beware you people who don’t go far or in classic cars go elsewhere for your batteries and look at the small print for the rest”

Helpful Report

Posted 5 years ago

“After an accident waited upto 9hrs for recovering my vehicle at side of busy a road I made complaint I'm now told 8 weeks before I get resolution Mr Saggers Brighton”

Helpful Report

Posted 5 years ago

“BEWARE THE STUCK ARGOS DRIVER AND HIS MATE FROM THE AA. Last Friday I had a pleasant evening out and returned home at about 10.30 to find the single track public road to my property blocked by an Argos van and an AA van. Neither made any effort to let me through saying they would finish their paperwork first. When they had finished the Argos driver told me his sat nav had taken him up the road to my house (he is the only driver I have ever found who has a sat nav showing that road) and he had tried to turn his long wheel base van round in a 12ft lane but hadn't done any damage. When daylight broke the next day the roadside in front of my gate was reminiscent of the Somme, the gate to my property was open and the ramps enabling disabled access to the garden had been prised up and left chucked in the mud on the side of the public road. These two men had not only been trespassing on my property but snooping round in the dark helping themselves to anything they thought useful. I have written to the MD's of both Companies but have no doubt they are far too grand to deal with me and will delegate to some underling. Watch this space and watch your belongings if Argos get stuck outside your gate and call the AA”

Helpful Report

Posted 5 years ago

“Had a steering fluid leak, could not steer so called the AA. When the mechanic came, he told me that he ‘did not know where to start’ and would not even attempt to repair the leak. Told me to drive to a garage a few miles away, despite the fact that it was next to impossible to drive the car (over 2 tonnes!). As I had no option (apart from leaving the car where it was: I was not given the option of tow or recovery ‘that day’) I ended up driving the car to the garage. When they inspected it they found that a jubilee clip had come undone, ‘a simple job of 5 minutes, but would be easier using a jack’. They were shocked that A: the AA mechanic did not find it, let alone fix it (‘an easy roadside repair’) and B: he had got me to drive the car (apart from very dangerous, totally illegal). By the way, if you wish to complain, you have to wait for 8 weeks for a response (apart from an acknowledgment of receipt). And yes, I am a ‘gold member’. They are not what they seem, unfortunately”

Helpful Report

Posted 5 years ago

“Had a steering fluid leak, could not steer so called the AA. When the mechanic came, he told me that he ‘did not know where to start’ and would not even attempt to repair the leak. Told me to drive to a garage a few miles away, despite the fact that it was next to impossible to drive the car (over 2 tonnes!). As I had no option (apart from leaving the car where it was: I was not given the option of tow or recovery ‘that day’) I ended up driving the car to the garage. When they inspected it they found that a jubilee clip had come undone, ‘a simple job of 5 minutes, but would be easier using a jack’. They were shocked that A: the AA mechanic did not find it, let alone fix it (‘an easy roadside repair’) and B: he had got me to drive the car (apart from very dangerous, totally illegal). By the way, if you wish to complain, you have to wait for 8 weeks for a response (apart from an acknowledgment of receipt). And yes, I am a ‘gold member’. They are not what they seem, unfortunately”

Helpful Report

Posted 5 years ago

“Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted!”

Helpful Report

Posted 5 years ago

“Ha pretty sure all of the bad reviews have been deleted or hidden! Nothing but stress with them today!! .... we broke down at 2pm And They first sent a van (after an hour and half) even though we said it was the clutch that had gone and it can’t be fixed. Then we had to wait a further hour and half for a recovery truck that would only take us to Uttoxeter services (20 mins down the A50 from where we were and then they said the next recovery would t get to us until 7pm from 5pm! Baring in mind I had two young kids. I ended up cancelling the recovery truck at 5:30 and organised Pooles Towing & Recovery (who also AA second tier, and every then AA wouldn’t authorise them to help) to get us who showed up within 20 mins!!!”

Helpful Report

Posted 5 years ago

“Ha pretty sure all of the bad reviews have been deleted or hidden! Nothing but stress with them today!! .... we broke down at 2pm And They first sent a van (after an hour and half) even though we said it was the clutch that had gone and it can’t be fixed. Then we had to wait a further hour and half for a recovery truck that would only take us to Uttoxeter services (20 mins down the A50 from where we were and then they said the next recovery would t get to us until 7pm from 5pm! Baring in mind I had two young kids. I ended up cancelling the recovery truck at 5:30 and organised Pooles Towing & Recovery (who also AA second tier, and every then AA wouldn’t authorise them to help) to get us who showed up within 20 mins!!!”

Helpful Report

Posted 5 years ago

“Hit a pothole 15th Dec on the M6 in the roadworks northbound at J13 which blew both offside tyres. After pulling over I called the AA. Despite informing them I was on the roadworks they said they would send a patrol. Highways England actually do the recovering from this section of roadworks and they turned up after 40mins and recovered me to Keele Services. I then had to call the AA again and tell them I was being recovered to Keele Services. About 45mins after being left at Keele Services a contractor sent by the AA arrived. Guess what???...he'd been told by the AA that it was a single puncture!!! So, he could not help and advised he would ring it through as a recovery job. Guess what???...no recovery came. So, I ring the AA again and they have no idea I'm waiting for recovery. I'm promised recovery within the hour. It's now almost three hours since I first called the AA for assistance and I'm still waiting for them to actually show some competence and recover me to my destination. Update - it's now 3hrs 40mims since initial call to AA. The AA app on my phone says recovery will not now be with me until 04:20am - that's 5hrs since I first called them!!! Update - Guess what??? First recovery driver who arrived at Keele Services could only take me the first 50 miles of the remaining 120 miles of my journey due to being on his limit of hours...just unbelievable!!! Now waiting in Lymm Truck Stop Services for a second recovery truck to do the next 70 miles to my destination. It's now 6hrs since I first called the AA and all I've had from them is utter incompetence and complete indifference!!! Update: After a further 2 hour wait the second recovery driver turns up and takes me the final leg of the journey arriving at 09:00am. The first call to AA was made at 11:20pm the previous night! So, to recap - On calling the AA at 11:20pm and clearly stating to them that I was in roadworks with a double puncture they do not tell me that the Highways Agency will recover me from the roadworks, they then send a contractor to the services area (where I've been recovered to by the Highways Agency) to fix a single puncture. When he arrives he sees it's a double puncture (as the AA have been told) and says the vehicle needs to be recovered. I wait...and wait - when I call the AA I discover they have not sent recovery and don't know anything about it. Three hours later recovery arrives but he can only take me 50 miles of the 120 miles to my destination. Once dropped off by first recovery driver I am forced to wait another 2 and a half hours for the second recovery driver. To top the whole experience off nicely the second driver turned out to be a miserable so-and-so who refused to turn up the heat any higher than what suited him thus causing a very cold journey in the back of his cab for 2 hours! It took over 9 hours for the AA to recover myself and my vehicle a distance of 120 miles which included waiting times of 5 hours for recovery trucks. Totally unacceptable and I am cancelling my membership. The worst experience I have ever had from any breakdown service in over 30 years of driving. To anyone contemplating joining the AA I would say this... DON'T!!! You've been warned!”

Helpful Report

Posted 5 years ago

“Worst customer service 40 min wait to attend the call and recovery wait 6 hours, they expect people to sleep in their car in cold weather....”

Helpful Report

Posted 5 years ago

“Called at 20.45 as car broke down at side of road, I was told 22.30 bit annoyed as it was very cold, dark and deserted as park at 1 side warehouses at the other of me. Then I logged into the link they sent me and the time had went up to 00.05. I took a taxi home called AA breakdown they gave me an estimated time of 18.00 next day but I can wait a lot longer. Awful company tried to complain but can't until they attend my car tonight, I explained I'm disabled and care for my disabled son i need my car but been told it's possible for the same awful service again tonight. I am away to see if a garage can get someone to help me as AA breakdown won't”

Helpful Report

Posted 5 years ago

“I put Petrol in a Diesel, I was a member of the AA, they tried to charge me £220 claiming it was my own fault, when I contested the £220 they knocked it down to £185, it took him 20 minutes, a very simple operation, when I asked my local garage they said they do it for £60. 300% because you are stuck at the side of the road & you are fool enough to be a member of the AA.”

Helpful Report

Posted 5 years ago

“Still Awaiting the quote !”

Helpful Report

(Car Insurance) - Posted 5 years ago

“If you are thinking about taking up an AA policy with the £500 cover, think again. Don't do it! Not only will you be on the roadside, but you'll be arguing the toss with AA. They will worm out of paying for your repairs in any way they can. I am currently in such a situation. I have spent the last 5 days solid on the phone to AA and garages trying to get a breakdown resolved. I'm about to slash my wrists. Please, whatever you do, DO NOT use AA. What I'm saying is use them if you wish, but beware and be warned. They will do their utmost to wriggle out of their commitments. I have paid them several thousand pounds over the years. Now that I need to make a claim, they have literally told me to f++k off. I have cancelled my cover today. NOT WORTH THE PAPER IT'S WRITTEN ON!!!!”

Helpful Report

Posted 5 years ago

“Not impressed with the service I received I broke down at midday and ten hours later after no amount of lies I got home it was freezing cold I'm a diabetic I asked the company who finally rescued me to take me to a garage for a hot drink as had nothing to drink eat all day the answer I got was no but it was ok to be taken 20 miles extra out of my way so the moody driver could have his truck back I complained the next day to be offered out of the blue £200 I refused this I've now been offered £250 to end my complaint what an absolute joke lucky for them I didn't go into a diabetic coma or worse”

Helpful Report

Posted 5 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 5 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 5 years ago

“automated telephone service is a nightmare ,makes me so angry having to wait for 15mins just for automated messages”

Helpful Report

Posted 5 years ago

“I don’t know how the AA car insurance company gets above 1 star rating because it’s a total disgrace l cancelled my car insurance early after selling the car and the AA charged me £153 for the privilege disgusting I will definitely not be using the AA insurance company again.”

Helpful Report

Posted 5 years ago

“Had a breakdown last night, neaded to be relayed, I have relay plus apparently, relay plus is actually relay less, they only take you 15 miles, I needed to go 17 miles. Long and the short is it cost me £93 to upgrade to national recovery, £45 upgrade the rest was admin charge. Tried to find relay plus online, no mention what so ever only national recovery. I've obviously been mis sold a product. Be very careful if you upgrade there and then to national recovery cos you're stuck, they will only take you 50 miles, anything above this will be charged at £2.50 per mile.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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