The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out full cover for £13 a month.Noticed they had taken payments of £26 after the first year. They said I was sent notification by post but I wasn't, So, why not e-mail notification? guess that's harder to "loose". Phoned to complain but not interested, membership cancelled.”

Helpful Report

Posted 6 years ago

“Very Very poor service, Been passed from pillar to post. AA are a brokers not a insurance. BEWARE ? Claimed for a accident that wasn't our fault, when my car was smashed into, while I was in bed. Still wait for any feed back. from AA 10 days later.”

Helpful Report

Posted 6 years ago

“there was a time it was possible to pick up the phone and dial the AA, quickly being put in touch with a human being to talk to. I spent some of the most frustrating 30 minutes + today trying to get through the computerised maze which now seems to be the only way to talk to anyone. (I was unable o locate a simple e-mail route to do this anywhere on there website). As for the phone system, totally automated, no way of getting around the "enter your 16 digit number, now enter some more numbers, now some more" then you get through to someone who doesn't seem to care whether one stays or leaves the service". In the end I cancelled my membership. all I was trying to do was sort out the transfer of cover from my existing car to a Toyota that came with a free one year AA cover. The contrast when ringing Toyota Roadside Assistance was marked, one phone number to call, 3 rings and I was talking to a very helpful and friendly customer support person who sorted my query instantly - that's how the AA used to be, I hate what you have done to your customer service (note - I'm an old man but have been using computers since 1959, so its not computers I hate but a system that hides its helpful staff behind a badly implemented system”

Helpful Report

Posted 6 years ago

“AVOID!!! Waste of money they've used any excuse to not pay out and refuse to call to make you aware expect the garage to call by the time you find out you have to hand hire car back and find your own garage poor customer service”

Helpful Report

Posted 6 years ago

“I've got boiler cover with them. Thankfully it's up for renewal next month and there's zero chance I'm staying with them. They're actually asking Homeserve to take over. What a joke. Homeserve came out to me beginning of the year, on behalf of the AA. Didn't fix my boiler and was totally disinterested. I'd had no heating etc for about a week. I was due the annual boiler service today 12-6pm. No one turned up. Homeserve hadn't thought to tell me it had been cancelled and neither did AA. Wasted a whole day. I'm sick and tired of shoddy companies like these. Useless. Rude. No morals.”

Helpful Report

Posted 6 years ago

“Avoid at all costs!!! I took out home and contents insurance with the AA. A month in to the policy I wanted to add a high value item to the policy. However when I called to add this to the policy they wanted to charge me an extra £200 on top of what I had already paid however when I looked online, including the high value item the total cost was £190 where as the AA were trying to charge me double this!! At no point did they try and resolve this or explain why this is they just expected me to pay it!! It is cheaper for me to cancel the policy altogether and go else where which is what I will be doing! I will not be using their services again!!”

Helpful Report

Posted 6 years ago

“I got a free 1 year cover when I purchased my car. When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website. I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once. They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year But the new option was for 150+£ a year , so they almoust triple it. When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing) Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month So, basically I was getting a higher price. Nice way to treat customers. To confirm, I took the 99£ deal on the and I am an active customer as we speak. Unless I get cancelled for this honest review.”

Helpful Report

Posted 6 years ago

“Do NOT GO WITH AA FIND ANOTHER COMPANY. THEY DO NOT HONOUR THEIR AGREEMENTS BUT QUICK TO TAKE YOUR MONEY. HONESTLY DO NOT GO WITH AA.”

Helpful Report

Posted 6 years ago

“I WOULD NOT RECÒMEND AA TO ANYBODY THEY TAKE YOUR MONEY AND DONT HONOUR AGREEMENT ANDVTRY AND PUT BLAME BACK ON YOU...”

Helpful Report

Posted 6 years ago

“AA sold me a battery that was not holding charge and kept going flat after 2 days They would not accept it was the battery which had 3 years warranty Had to buy another from Halfords Battery working perfect now AA selling batteries not fit for purpose and denying liability”

Helpful Report

Posted 6 years ago

“Five hour wait in London for 300 a year membership. Spoke to their call centre and said it is common to have five hour wait. Better off going elsewhere for much better price RAC are much better and will never use AA again”

Helpful Report

Posted 6 years ago

“Thay sell these different covers etc but trust me it will cost you a lot more than you think,green flag I would highly recommend no bs ,honest and reliable ,all the aa cover options are a big scam if you don't believe me wait and find out”

Helpful Report

Posted 6 years ago

“Hi eveyone i got new aa breakdown memebership over the phone on 19.09.201,so i decided to go for following options,home start,breakdown repair cover, national reacovery and roadside.while i was on phone first i was given quote of £22.25p per month and after some discussion they sale lady offered me discount price of £17 yet we where still discussing she said the i have spoken to my manager and we can give you the breakdown cover for £14, this is our best offer, so i said yea thats fine i am happy with this price after giving my bank details and processing the payment,the sales lady said lets jus recap what breakdown cover you have on your policy.when she started repeating the cover she said you do not have break down repair cover,you only have road side and home start.so i asked the sale lady why did you not mension this to me before we made a payment and she replied sayi , (I HAVE TO REMOVE THE BREAK DOWN REPAIR COVER TO GET THE CHEAP PRICE)i i said why did you not mension this to me before i made a payment so i knew what i was paying,the sale lady said I AM SORRY NOTHING I CAN DO THE PAYMENT GONE THROUGH NOW.,so i decided and said to the lady that i would like to cancel this membership becuause you have given me wrong information and given me wrong product and chraged me with out giving me right product information. So the lady put me through to cancellation departement and when i managed to speak to them and explain to them they advised me to make a complaint but we can not give you the refund.i was like why not your sales lady given me wrong information and charged me for the product with out telling me.so im still waiting to hear from them AA IS GIVING WRONG PRODUCT OVER THE PHONE AND CHARGING YOU FOR THE PRODUCT WHICH YOU ARE NOT AWARE OF,COMPLETE A LIE AND WASTE OF TIME WULDNT RECOMEND TO ANYONE NEVER AVOID IF YOU CAN”

Helpful Report

Posted 6 years ago

“ont waste your money! Life Draining service to say the least first and foremost i urge anyone who is considering AA home insurance to pay a little extra and use a more reliable honest and understanding firm. Have home and contents insurance with AA who have supposedly brokered it to another company which is fine however do you not do due diligence on any of these rogue firms, trident claims is an absoloute shack of a company and from the onset it has become the most difficult endevour of my life. I am a pensioner and you are making my life utterly miserable. We had a leak in our home and firstly tried to call them but the offices were closed circa 10 days ago, since then i have been messed around firstly we had a long list of questions and i was asked five times if i wanted to make a claim like it was some sort of crime to claim on your home insurance, every reply i gave was replied with an element of doubt. Then i was told i had died some years ago which is alarming when i am on the phone he was adamant that his checks showed i passed away twenty years ago, then he said i had a CCJ against my name, i have immaculate credit and was startled pre bank holiday so he fobbed me off sayign someone would call me back How can i have a CCJ 18 years after i had supposedly passed away its almost like they were making it up as they go along, all we wanted is for someone to come fix our ceiling! Having done several credit checks etc it transpires there is no CCJ or any record of one being open or closed in the last 35 years against me so that was a complete lie, they keep telling me that its with some team doing validation checks! What checks are you doing exactly, they just bluffing and buying time so they dont have to send an engineer out or pay out against the claim, shame on the AA board members i would name them but is easy to find online, your running the biggest sham company in the UK, take your money provide no service dont pay out. Dont buy any form of insurance from AA because you will never get any recompense. Further to my last contact 2 months on and 2 investigators later we are still interviewing family members regarding a little leak in our bathroom, how absurd and shameful can a company be how can this organisation even be allowed to trade? You have been warned AA is more like DD Diabolical and disgraceful”

Helpful Report

Posted 6 years ago

“Either they are intent on extorting money from customers in emergency situations or they are just merely incompetent. I signed up for their membership when my car had broken down and because it could not be repaired, I was then told to upgrade in order to be towed home, which I happily did. However, I was surprised about 5 months after when I was told to upgrade again in order to be towed home which would have required paying an additional £50 after paying an earlier charge of £50 to upgrade. Their service was appalling on my third occasion and after an initial wait of 3 hours, I was to wait another 4 to 5 hours to be towed home. A very poor rating does not go far enough and such, I am cancelling immediately. I believe that their size and dominance in the market is what makes them treat customers in such ghastly way. It might help reducing their size, getting other competitors into their industry and imposing fines on them when their services do not meet a decent standard. I am blacklisting them, meaning that I would pay more to ensure that, I never take up their membership again.”

Helpful Report

Posted 6 years ago

“i tried to cancel my policy they were absolutely useless”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Absolutely shocking service from the AA! I would not recommend them to anyone and if I could leave 0 stars which they deserve i would have. I pay extra for AA garage cover and have never made a claim and they have messed me about from start to finishe Trying everything the could to not pay for the repairs it’s now two weeks without a car two weeks I’ve lost money and I’m now having to pay to cover the cost absolute waste of time I will be joining the RAC again I wouldn’t touch this company with a barge pole they are crooks plain and simple.”

Helpful Report

Posted 6 years ago

“I'm still stuck by the roadside. I've been here 4 hours now and been told it will take another hour and a half. Appalling service. Over 5 hours isn't good enough. Any other breakdown service would be better than this.”

Helpful Report

Posted 6 years ago

“Appalling service if that's what anyone would even call it. Car broke down so got a £99 charge for a call out. They had the wrong location 3 times even though I confirmed the location several times as I had 3 young kids in the car. When I downloaded the app to track how long they would take it said I had moved from the location they were coming to recover the vehicle. I then phoned back to which the incompetent call handler stated sometime the app just says that don't worry. The aa then drive down the other side of the road and I got a call saying he was on his way to a different job but the main office have the wrong location from where we were. I phoned back to change the location again only to be told the vehicle they had sent out was not only going to the wrong location but wasnt a suitable vehicle for the job as I needed towed. Eventually a different vehicle recovery came out sent by the AA. The driver was foreign and extremely ignorant. He towed the car 4 minutes around the corner to the nearest car garage and went to drive off when the mechanic came running out of the garage asking him what he was doing and he couldn't just drop of a vehicle with a family and not even let them know what the issue was never mind no previous communication with him to see of he had time to look at the car- which he didn't. He then continued to have a heated argument with the garage owner in front of my 3 young kids. I am absolutely appalled by their so called service, incompetent call handlers and arrogant useless drivers they sub in. A minus 5 star rating would be more suited to this company”

Helpful Report

Posted 6 years ago

“More than doubled my subscription to £28.00 two years running. I can join the RAC for £14.00 and same cover. The AA are not interested in loyal customers and are quite happy for you to leave if they can't rip you off after the 1st year. They are obsessed with new business to the exclusion of everything. Now I have issues with leaving, because they don't read emails for 5 working days or 6 in my case, which makes any dialogue impossible and trying to get through to Customer Services by phone is like trying to call Theresa May on a Sunday! I have stopped my direct debit and informed them but they are still trying to pull money from my account. Altogether, they are not the professional AA I knew. I won't be going back ever!”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 1,974 reviews