The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a Gold Member. Been using the AA App on my phone for years to keep details of my vehicles and report breakdowns etc. Tried getting in to the App today but does not work any more - apparently an update has changed things and forces me to register with different logon details - now I can access the App (after a horrendously long process) but all the details of my 4 vehicles have disappeared - I spent a lot of time originally entering these details for service, MOT, insurance, photos etc - does the AA to whom I pay over £200 a year expect me to start from scratch and look up / enter all data afresh? If so this is a pathetic update. I phoned the AA to complain about this - none of the three phone numbers on my card are relevant - after long waits I eventually got an operator who tried to pass me to someone in the Apps team but came back saying they are too busy and can I call back. I said I'd spent enough time already and I must speak to someone. Then Shevaan promised to get me called back at 3.30pm so I' now waiting!”

Helpful Report

Posted 6 years ago

“Full of false promises and untrue comments. Customer service is worst I've ever had to deal with. Waited 45 mins one day trying to get through someone came one phone took my details and said I'd get a call back. Have been dealing with management sense and they don't call back when they say they will either. My advise stay far far away from them.”

Helpful Report

Posted 6 years ago

“Probably the worse insurer i have ever dealt with. Took out motor insurance via compare the market the AA came in as one of the cheapest so as i thought they were a respected company i decided to insure through them only to find that they (The AA) had changed what i had imputed on compare the market therefore reducing my cover without my knowledge. I queried this with there awful customer service and decided to cancel my policy due to their incompetence which cost me more money. Due to none of this being my fault i complained to the AA who still will not refund me my money.Please avoid the AA at all costs. Please also read the reviews on trust pilot uk you will be amazed at just how bad the really are.”

Helpful Report

Posted 6 years ago

“Very bad experience with the aa. Left my van in a dangerous state. Brakes could have failed yet the as patrolman wanted to follow me to a garage. Cost me £140 to get mobile engineer out to puto put all the electrics back . He left some vacuum pipes unconnected which unbeknown to me at the time would have affected the brakes. Will not renew membership. Aa refused to compensate me for the money I laid out. All that was needed was to reset the alarm”

Helpful Report

Posted 6 years ago

“Bad bad and unprofessional company I applied for a loan online & I received the email confirmation about final checks with in two days it’s more than a month now I made 5 calls and 3 emails no answer so far. And hard search on my file the reason I stupidly applied with them cuz of their advertising rate of 2.8% but after one month they sent me a email with subject of Good news your loan been approved with rate of 17.8%. Please please don’t even bother such a unprofessional organisation.”

Helpful Report

Posted 6 years ago

“DO NOT TAKE OUT VEICLE INSURANCE WITH THE AA. (Similar experience to Sarah Edgerton posted 2 weeks ago) Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this.”

Helpful Report

Posted 6 years ago

“Absolutely appalling service waited in Oldham where I unfortunately broke down for nearly 3 hours to be recovered Could completely understand if the situation was unavoidable but was told have to wait for a shift change over the recovery driver only was prepared to drop the vehicle to the garage and left me stranded I guess it was a AA EXPERIENCE”

Helpful Report

Posted 6 years ago

“Useless Simon breakwell should be sacked and his stupid staff”

Helpful Report

Posted 6 years ago

“AVOID CAR INSURANCE AT ALL COSTS - Poor Service When Making A Claim!!! What can I say, the way the AA has dealt with my vehicle claim is disgusting. I had an accident on the 17th of January and I have fully comprehensive insurance. The third party who hit my vehicle's insurance company called me the day after the accident to state that he has accepted full liability for the claim and that they would like to handle the claim, they could pick my vehicle up the following week and deliver a curtesy car. I however decided to continue to let the AA deal with my claim after all I had comprehensive insurance, what a fool. I had to make all the calls to the garage, the underwriter and the hire car company and would you believe I have only got my car back TODAY, the 8th of MAY !!!!. Then to add insult to injury they have not got the acceptance of liability back from the third party so I have had to pay the excess even though it is clear to all that the accident is non fault due to the nature of it. PLEASE, PLEASE, PLEASE avoid at all costs, pay the extra £20 and go with someone who will provide the service that you pay for!!!! I have raised a complaint and I am also going to seek advice as in my eyes they have not met the standard level of service THEY PROMISE when taking your money. I have put in a complaint but I am not holding out much hope of this being dealt with anytime soon - I will update the complaint with the outcome of it if possible.”

Helpful Report

Posted 6 years ago

“I changed my car and tried to amend my policy. Cost was significantly more than I had anticipated so I ended up cancelling my policy and taking out a new policy with another provider. I was told there would be a £50 refund on the remaining cover but it could only be credited to the card with which I had paid in full for the policy @ 8 months earlier. I explained that I no longer had the credit card and I had closed my account with Newday card services. I challenged this, only to be told that if Newday could not accept the payment it would bounce back and then the AA would issue a cheque (this is apparently to comply with Money Laundering regs). This was around 10 weeks ago and to date I have not received any refund. Also I've had no help in tracing the money from either the AA or Newday Card Services. I've made numerous phone calls, sent lots of emails and even written to Newday. Apparently I now have to complain to the Financial Ombudsman. I have had loans from the AA in the past and previous car insurance policies. However, I will not be using their services again in the future.”

Helpful Report

Posted 6 years ago

“Increased my husbands car insurance from £356. To £1370 after He made two no fault claims. 7 years no claims bonus. Won’t be renewing or using AA again 😡”

Helpful Report

Posted 6 years ago

“This has to be the worse service firm I have ever used, first they give out 0845 numbers to use which cost if using a mobile. The insurance is a waste of time as never covers the full cost of the repair and will use every reason as to why not. They are totally inflexible and I very much regret renewing my policy with them. And if you try calling the complaints department they never answer just left waiting for ever.”

Helpful Report

Posted 6 years ago

“Every time iv used them they been late and not helped much waiting time well over 3 hour on one incident I waited 8 hour befor I git home absolute joke don’t bother with them they send 3rd party out who don’t care and only spend 30min because they don’t get paid to do more”

Helpful Report

Posted 6 years ago

“I have applied for car finance, approved online in minutes, then it took 3 days for the paperwork to get finalised, then when they were supposed to release money and dealership was waiting to deliver my car I was all of a sudden due to have a security call which never happened. I rang them several times, every time was told they will ring back. I have lost the car and then I cancelled my agreement with AA. After sending them an email that I am appalled with their service and that is an absolute waste of time, 2 min later I get an email back saying that they cancelled my car finance due to not being able to get in touch with me,what a joke!!! never again! stay away from them”

Helpful Report

Posted 6 years ago

“This is about their so called 128 point check that comes with a Evans halshaw car. Basically there isn’t one- the 2017 plate car I purchased from them had faulty parking sensors, a non working 12v socket and a broken usb socket . The 127 point check clearly states all electrical ports and sockets . I deed to think what else hasn’t been checked.”

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Posted 6 years ago

“Three times I've now tried to contact the complaints department: 1st @ 2nd time gave up after 20mins on hold Now sat waiting again (currently on 17mins and counting). How many people do you have working in this department - or do you just not like answering the phone. Come on AA I expected better!!!!”

Helpful Report

Posted 6 years ago

“What an absolutely rubbish service tge AA are we are new customers and had to call the AA breakdown service today as we had a problem with my partners van in fact his exhaust dropped off, we called the AA and they refused point blank to come out to us.”

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Posted 6 years ago

“Apparently The AA think it’s acceptable to leave a mother with 3 children stranded in a dark country lane miles from anywhere for 4 hours. My husband was 2 hours away and got to us quicker. It was very stressful and upsetting. The AA just couldn’t care less. I cancelled my cover after this appalling experience.”

Helpful Report

Posted 6 years ago

“Poor service never once have they fixed my car by the road loop holes in all their policies to get them out of sending assistance out payed £17 a month to be left by the side of the road.”

Helpful Report

Posted 6 years ago

“Absolutely disgusted. My first renewal since transferring to them 12 months earlier. No accidents, no claims, no changes, but just faced with proposed 57 per cent increase in annual premium (inflation 1.8 per cent) from £310 to £485. Phoned to ask why. Rep. couldn't give any reason, nor could he reduce the proposed increase which, to me, is totally unjustifiable. I may be wrong, but it seems to me that they look to give good deals 1st year, and then attempt sucker punch on renewal. I've since arranged alternative insurance, at significantly reduced premium. Do not accept these attempted and totally unjustifiable ripoffs. There is a cheaper acceptable alternative!”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,028 reviews