The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am AA member my car is breaking down I call to AA they say me we are wait for 55 minutes after 55 minute I call again thay say me after 45minutes after 45minutes I call again thay say me you have to wait we are busy so I am waiting about 4hours and no one her I don't know wat time they are coming”

Helpful Report

Posted 7 years ago

“BACKGROUND INFO: I joined the AA in 2008 so I was a longstanding, Gold card carrying loyal customer and this time last year, I bought a new car and informed them to transfer the policy ... Three days later they charged me for cover on the old car! Also, when I saw the charge, I noticed it had crept up fro £20 to £33pm! I shopped around and found I'd still get the £20 IF I was a new customer and could also get a similar deal with other companies so I complained. They apologised and said they didn't want to loose me and offered to finish off the next 5-months at £20 PLUS to have the next policy run at that price. So you can imagine my outrage when I saw they took £33 in April of this year! Worse than that though. They've ignored my emails and although 2-different people have spoken to me and made promises to refund nothing happened! In fact they took another £33 in may AFTER I cancelled! The last one I spoke to said I'd get a check for that £33 and a refund of the previous £13 but what happened, NADA, ZILCH, NOTHING. Luckily, I got my bank to claw the £33 back so what do you think ... Crooks or incompetent?”

Helpful Report

Posted 7 years ago

“Brokediwn at 14:06. Has been told hwlp on the way before 15:00. Patrol called around 1500 and said that I am in a danger situation so I was told to call control again. I have been told by control, recovery will be in around 30 minutes? Again... no one arrived and I have been told there was accident on M4. Phoned by control again and said another 20-30 minutes.. but waited for nothing. Recovery arrived at 17:53. Then we were dropped off at membury services for another recovery to take us to the garage. Was told it would be 21:20. I have been informed by control it would be 22:00. It is 22:10 now and still waiting.. What the F#@¥.. 8 hours and still waiting...”

Helpful Report

Posted 7 years ago

“Absolutely shambolic. My daughter and husband and 2 little children called them out at 9.30pm. They were picked up at 2.20a.m and taken 'halfway' home by one company and then told to wait at the services on the M6 for a further 3 hours until the AA would pick them up and take them the rest of the journey (a further 2 hours) all in the middle of the night with 2 little ones ....This is a absolute disgrace. The point paying for AA cover is to get breakdown help within an hour and taken home safely and priority given when little children are involved.”

Helpful Report

Posted 7 years ago

“As e person who can not speak due to cancer they make it very hard for me to take out cover l gave permission for my wife to speak for me to them and they still want to speak to me idits was with them for six years and every time had the same problem.the price goes up and up had to phone them then go through the routine again and again gone to green flag much better ray Harold wood essex”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I was unable to complete my insurance quote request online, so I opened up the chat box on the page. It took about 90 minutes for someone to respond. The reason that I wasn't able to complete the insurance request online was not outlined online. Dylan, the rep, was rude and dismissive and not interested in helping me find a solution to my problem. At the end of the very unhelpful waste of my time, I commented that the wait times were unacceptable, and I received the reply: First name, you came through to the wrong department. What is it with these people using first names derogatively?”

Helpful Report

Posted 7 years ago

“We called AA for assistance when automatic gearbox stopped working in our car and the AA representative came within the expected time and towed our car to the nearest Toyota garage as requested. As It was the bank holiday weekend the garage was closed until Tuesday at 08:30 am and as expected the gate to the garage carpark was locked due to this. There were few off street parking spaces available nearby and those spaces were not restricted, Both myself and my fiancé asked your representative to leave our car parked in one of those available spaces, however the AA representative chose not to do this and manually pushed our car towards gate and left if parked there. When my fiancé returned to the Toyota garage on Tuesday 29th at 08:00am our car was missing, my fiancé eventually found it had been removed by Nottingham City Council car pound based in Bulwell. We received a parking fine from them, an additional towing charge form the Toyota garage to the car pound and an overnight stay charge. The total cost £140. I have called you directly and explaining the situation, we were expecting as a very minimum a free of charge service to bring the car to the garage, as explained it was the AA representatives who went against our wishes to leave the car in a nearby parking space. We were charged a tow fee from the City car pound back to Toyota the garage. My fiancé planned on booking our car in with the Toyota garage first thing in the morning (08:00-08:30) and then go to work for the day. Instead it took him a full day to deal with locating our car and bringing it back to Toyota. My fiancé called 3 times onto complains line and 3 times someone hang up on him. That situation caused unnecessary time, cost and stress and as a result I will not be extending agreement and I will be cancelling existing and seeking with my other car recovery company for support.”

Helpful Report

Posted 7 years ago

“Had to wait 5 hours for recovery truck, after 5 hour wait they send the wrong recovery truck the driver said his truck is small for my car. Spoke to the manager hopping he would get it right, after another 2 hours wait instead of sending me a bigger recovery truck they send me a AA van for the second time😂 and that’s when I decided to book an Uber and go home. Next day booked day off from work to get the car sorted I called again asking them to send me a recovery truck, and also explained everything that happened previous day and made it clear and specific not to send AA van as they have already been and couldn’t fix my car. And guess what I get after 2 hour wait? Another AA van that when I left my car on side of the road for 3 days. I let you be the judge and make a wise decisions when considering AA.”

Helpful Report

Posted 7 years ago

“picked Up our car at 2.30am from a hotel car park after a holiday flight. Drove 5 mins down the road a warning light came on to say we had a flat tyre. My 76 yr old husband found the tyre had a screw in the tyre.He tried to put a temporary tyre on but did not have the tool to unlock the locking wheel nut .For 3 hours we sat in the car needing the toilet .had to go in bushes.we had only had the car for three months I was in tears and cold .we don’t cal the AA for fun Service waiting time horrible .the time before that in our other car we waited 2 hours”

Helpful Report

Posted 7 years ago

“Beware the 50%+ price increase after year one, and the (virtually) hidden automatic-renewal... coupled with a HUGE (>30mins and still waiting) wait on the customer services line makes this a company that I don't want to do further business with.”

Helpful Report

Posted 7 years ago

“My vehicle broke down 8/5/18 live Lane at lights busy intersection 12 lanes. Was left unattended for nearly 3 hrs.police were involved. No AA recovery did turn up.random AA mechanic passing resolved problem and got me out of danger.AA blaming local garage that was tasked in recovering vehicle. Been member nearly 20 years probably used service 3 times.annoyed to say the least. Alleged being investigated by complaints department.like I say nobody turned up after nearly 3 hrs.”

Helpful Report

Posted 7 years ago

“Dismal service from AA. Another disappointing response from AA. Two flat tyres in central London. Drove over a curb on Exhibition Road. By chance I have an electric pump in the car but they are beyond resurrection. AA woman on the phone will not tell me what they will or can do for me. A patrol will come to inspect and then he will tell me if he can get a tyre. I told her that is a waste of his time and mine. I want to know if they can get me a tyre (and if so how much!) but she is adamant. Company policy. How long will it take? 1hr 50mins at 19:35pm in central London on a warm dry May day. Really? I found a guy in East London 'Tyres on the Run'. £130 to deliver and fit a new tyre and fit the spare. Time? 45 mins. Update. AA patrolman was supposed to arrive at 21:25. AA phoned 21:30 to say that a garage called Angel would come to do wat the patrolman would have done and it will be another 2 hours!”

Helpful Report

Posted 7 years ago

“Very poor and evasive when it was clearly their fault”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had an irish car insurance policy. Worst customer experience I have ever encountered. This company makes it impossible for you to cancel your policy, stay clear at all costs their prices aren't competitive and their customer care is SHOCKING!!! - expect a minimum of 15 mins hold time should you have a query and don't ever expect a call back. They really really don't care about their customers all they want is your euros!!! Avoid!!!!”

Helpful Report

Posted 7 years ago

“Twice now I've had to contact the AA. And on neither occasion have they been any help whatsoever. There is a lot of small print in their cover and they always seem to find a reason why they cannot help. I'll be cancelling my membership as it's more like a donation than paying for any kind of service.”

Helpful Report

Posted 7 years ago

“3 hours for a puncture, had time to buy a new tyre, when they turned up they couldn't fit it despite call centre specifically confirming they could do so. They ended up calling a local service who were there in 30 mins which I was made to pay for. Total fiasco.”

Helpful Report

Posted 7 years ago

“I still don't have my car back after 6 weeks. Communication with the AA and with the garage have been poor.”

Helpful Report

Posted 7 years ago

“An absolute rip off of a renewal price, auto-renewed”

Helpful Report

Posted 7 years ago

“I have been a member for over 20 years and on the rare occasion that I have called on the AA the patrolmen have all been very helpful. However on my last call out 3 years ago it took over 2 hours to attend. Yesterday, 3 miles from home on the very busy A47 my MGB suffered a complete electrical failure at 2.35pm.I called the AA, explained the situation and was told I would be seen by 3.50pm. She then stated this may be extended by another 3 hours! I explained I was elderly with a heart condition and she promised I would be shown as urgent priority and seen within an hour. This did not happen and I rang again and eventually got through after being cut off. I was told I was marked as priority but could not be seen before 7.30pm. I said this was totally unacceptable and why had I not be rang about this delay. He said nothing could be done and I told him I was left with no option but to abandon an expensive car and walk over 3 miles home along a busy A road without pavements. I arranged for them to collect me at my home after 7.30 in order to hopefully retrieve the car. However a local patrolman did spot my problem and rang me just before 6pm. to say he was at the car. He then had to return to my home to collect me. We retrieved the car and trailered it home. I was later able to diagnose the fault as a failed relay which had been renewed 2 years ago. The AA used to be an excellant organisation but after endless ownership changes it has cut its staff to the bone to maximise its profits and to hell with its customers. I shall not be renewing”

Helpful Report

Posted 7 years ago

“Absolutely horrific experience with the AA. I have used AA many times before not just car insurance I have used them for my business van insurance and also travel insurance every single time I travel. I opt for AA as they are a large company and reputable or so I thought. I made a claim on my insurance policy as my engine sustained water damage through no fault of my own. I called up gave all my details and information and was asked many questions which was absolutely fine. I have neva ever in my life mad an insurance claim on amy policy so this was all new to me. I pay my insurance premium in full for the year every single year, if the damage sustained was a small repair I would of paid for it myself as opposed to claiming on my policy. Firstly they explained if the cars repairable they will give me a courtesy car.. if not I do not get a courtesy car.. ok. Next they put there approved garage repair centre in touch with me and they arrange a day to come out to assess my car. The day comes im assured 3x the person is on there way. Its after 6pm and still no sign I get a call saying the guy had many ppl to see can they come tomorrow. Im self employed took the day off for this and they ask can they come tomorrow I was absolutely blown away. I rescheduled for the following week they assessed and say the cars a right off! surely thats it right? No 2 weeks go by I hear nothing from anyone. No update. No call. Nothing at all. I call them and Im told there sending the same garage out again to assess my car yet agen, when ive been told its internal engine damage so to send them agen would be pointless as they cannot Remove the engine. The guy from the approved garage was perplexed why AA sent him out agen for yet more pictures. Again after this weeks go by and nothing. I have to call them for an update. Nearly 3mths with no car not one time have I received an update call if I never callex up I would never know what is happening. Worst insurance company I have ever dealt with”

Helpful Report

(Car Insurance) - Posted 7 years ago

The AA is rated 2.8 based on 1,991 reviews