The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awfull service 4!hours waiting”

Helpful Report

Posted 7 years ago

“Worst service”

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Posted 7 years ago

“5 hours waiting worst service”

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Posted 7 years ago

“The customer service is rude and I would not insure with aa again they sent the renewal to my old email never sent a letter and charged £32 to cancel it”

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Posted 7 years ago

“Left me without heating for four weeks kept having to chase them bad customer service absolutely disgusting company that don't care will never use again”

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Posted 7 years ago

“Oh no they told me last week not to bother again I'm out of time for the ombudsmen too. Like I mention I would hate for other customers to be in the same situation. I call it a public service to my fellow travellers. I would hate for other customers to be treated as poorly as me”

Helpful Report

Posted 7 years ago

“Lost my car key on a trip to Wales. Your response was to try to sell me an upgrade. Fine. Agreed to it. Luckily got cut off on mobile, so nothing happened. No follow up calls. Nobody gave a toss that we were miles from home with nowhere to stay and small children abandoned. Wretched. As far as AA was concerned we could have died before you did anything. You will never receive a penny from anybody connected with me or my family ever again. Cheers.”

Helpful Report

Posted 7 years ago

“I took out full cover for £13 a month.Noticed they had taken payments of £26 after the first year. They said I was sent notification by post but I wasn't, So, why not e-mail notification? guess that's harder to "loose". Phoned to complain but not interested, membership cancelled.”

Helpful Report

Posted 7 years ago

“Very Very poor service, Been passed from pillar to post. AA are a brokers not a insurance. BEWARE ? Claimed for a accident that wasn't our fault, when my car was smashed into, while I was in bed. Still wait for any feed back. from AA 10 days later.”

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Posted 7 years ago

“there was a time it was possible to pick up the phone and dial the AA, quickly being put in touch with a human being to talk to. I spent some of the most frustrating 30 minutes + today trying to get through the computerised maze which now seems to be the only way to talk to anyone. (I was unable o locate a simple e-mail route to do this anywhere on there website). As for the phone system, totally automated, no way of getting around the "enter your 16 digit number, now enter some more numbers, now some more" then you get through to someone who doesn't seem to care whether one stays or leaves the service". In the end I cancelled my membership. all I was trying to do was sort out the transfer of cover from my existing car to a Toyota that came with a free one year AA cover. The contrast when ringing Toyota Roadside Assistance was marked, one phone number to call, 3 rings and I was talking to a very helpful and friendly customer support person who sorted my query instantly - that's how the AA used to be, I hate what you have done to your customer service (note - I'm an old man but have been using computers since 1959, so its not computers I hate but a system that hides its helpful staff behind a badly implemented system”

Helpful Report

Posted 7 years ago

“AVOID!!! Waste of money they've used any excuse to not pay out and refuse to call to make you aware expect the garage to call by the time you find out you have to hand hire car back and find your own garage poor customer service”

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Posted 7 years ago

“I've got boiler cover with them. Thankfully it's up for renewal next month and there's zero chance I'm staying with them. They're actually asking Homeserve to take over. What a joke. Homeserve came out to me beginning of the year, on behalf of the AA. Didn't fix my boiler and was totally disinterested. I'd had no heating etc for about a week. I was due the annual boiler service today 12-6pm. No one turned up. Homeserve hadn't thought to tell me it had been cancelled and neither did AA. Wasted a whole day. I'm sick and tired of shoddy companies like these. Useless. Rude. No morals.”

Helpful Report

Posted 7 years ago

“Avoid at all costs!!! I took out home and contents insurance with the AA. A month in to the policy I wanted to add a high value item to the policy. However when I called to add this to the policy they wanted to charge me an extra £200 on top of what I had already paid however when I looked online, including the high value item the total cost was £190 where as the AA were trying to charge me double this!! At no point did they try and resolve this or explain why this is they just expected me to pay it!! It is cheaper for me to cancel the policy altogether and go else where which is what I will be doing! I will not be using their services again!!”

Helpful Report

Posted 7 years ago

“I got a free 1 year cover when I purchased my car. When I started, AA told me if I pay extra 5£/month I would get the 11£ option from their website. I started paying monthly 5£ and on 22/10/18 I made a call to pay the remaining 8-9 months left, all at once. They said I need to cancel the active one and they will create a new one with the same options and I can pay for the full year But the new option was for 150+£ a year , so they almoust triple it. When I told them to cancel everything, them made me an "one time offer" for 99£/year +10£(to end the year without continuing) Just seen now on their website that it's the actual offer they have for everyone 99£/year or 11£/month So, basically I was getting a higher price. Nice way to treat customers. To confirm, I took the 99£ deal on the and I am an active customer as we speak. Unless I get cancelled for this honest review.”

Helpful Report

Posted 7 years ago

“Do NOT GO WITH AA FIND ANOTHER COMPANY. THEY DO NOT HONOUR THEIR AGREEMENTS BUT QUICK TO TAKE YOUR MONEY. HONESTLY DO NOT GO WITH AA.”

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Posted 7 years ago

“I WOULD NOT RECÒMEND AA TO ANYBODY THEY TAKE YOUR MONEY AND DONT HONOUR AGREEMENT ANDVTRY AND PUT BLAME BACK ON YOU...”

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Posted 7 years ago

“AA sold me a battery that was not holding charge and kept going flat after 2 days They would not accept it was the battery which had 3 years warranty Had to buy another from Halfords Battery working perfect now AA selling batteries not fit for purpose and denying liability”

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Posted 7 years ago

“Five hour wait in London for 300 a year membership. Spoke to their call centre and said it is common to have five hour wait. Better off going elsewhere for much better price RAC are much better and will never use AA again”

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Posted 7 years ago

“Thay sell these different covers etc but trust me it will cost you a lot more than you think,green flag I would highly recommend no bs ,honest and reliable ,all the aa cover options are a big scam if you don't believe me wait and find out”

Helpful Report

Posted 7 years ago

“Hi eveyone i got new aa breakdown memebership over the phone on 19.09.201,so i decided to go for following options,home start,breakdown repair cover, national reacovery and roadside.while i was on phone first i was given quote of £22.25p per month and after some discussion they sale lady offered me discount price of £17 yet we where still discussing she said the i have spoken to my manager and we can give you the breakdown cover for £14, this is our best offer, so i said yea thats fine i am happy with this price after giving my bank details and processing the payment,the sales lady said lets jus recap what breakdown cover you have on your policy.when she started repeating the cover she said you do not have break down repair cover,you only have road side and home start.so i asked the sale lady why did you not mension this to me before we made a payment and she replied sayi , (I HAVE TO REMOVE THE BREAK DOWN REPAIR COVER TO GET THE CHEAP PRICE)i i said why did you not mension this to me before i made a payment so i knew what i was paying,the sale lady said I AM SORRY NOTHING I CAN DO THE PAYMENT GONE THROUGH NOW.,so i decided and said to the lady that i would like to cancel this membership becuause you have given me wrong information and given me wrong product and chraged me with out giving me right product information. So the lady put me through to cancellation departement and when i managed to speak to them and explain to them they advised me to make a complaint but we can not give you the refund.i was like why not your sales lady given me wrong information and charged me for the product with out telling me.so im still waiting to hear from them AA IS GIVING WRONG PRODUCT OVER THE PHONE AND CHARGING YOU FOR THE PRODUCT WHICH YOU ARE NOT AWARE OF,COMPLETE A LIE AND WASTE OF TIME WULDNT RECOMEND TO ANYONE NEVER AVOID IF YOU CAN”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,028 reviews