The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ont waste your money! Life Draining service to say the least first and foremost i urge anyone who is considering AA home insurance to pay a little extra and use a more reliable honest and understanding firm. Have home and contents insurance with AA who have supposedly brokered it to another company which is fine however do you not do due diligence on any of these rogue firms, trident claims is an absoloute shack of a company and from the onset it has become the most difficult endevour of my life. I am a pensioner and you are making my life utterly miserable. We had a leak in our home and firstly tried to call them but the offices were closed circa 10 days ago, since then i have been messed around firstly we had a long list of questions and i was asked five times if i wanted to make a claim like it was some sort of crime to claim on your home insurance, every reply i gave was replied with an element of doubt. Then i was told i had died some years ago which is alarming when i am on the phone he was adamant that his checks showed i passed away twenty years ago, then he said i had a CCJ against my name, i have immaculate credit and was startled pre bank holiday so he fobbed me off sayign someone would call me back How can i have a CCJ 18 years after i had supposedly passed away its almost like they were making it up as they go along, all we wanted is for someone to come fix our ceiling! Having done several credit checks etc it transpires there is no CCJ or any record of one being open or closed in the last 35 years against me so that was a complete lie, they keep telling me that its with some team doing validation checks! What checks are you doing exactly, they just bluffing and buying time so they dont have to send an engineer out or pay out against the claim, shame on the AA board members i would name them but is easy to find online, your running the biggest sham company in the UK, take your money provide no service dont pay out. Dont buy any form of insurance from AA because you will never get any recompense. Further to my last contact 2 months on and 2 investigators later we are still interviewing family members regarding a little leak in our bathroom, how absurd and shameful can a company be how can this organisation even be allowed to trade? You have been warned AA is more like DD Diabolical and disgraceful”

Helpful Report

Posted 7 years ago

“Either they are intent on extorting money from customers in emergency situations or they are just merely incompetent. I signed up for their membership when my car had broken down and because it could not be repaired, I was then told to upgrade in order to be towed home, which I happily did. However, I was surprised about 5 months after when I was told to upgrade again in order to be towed home which would have required paying an additional £50 after paying an earlier charge of £50 to upgrade. Their service was appalling on my third occasion and after an initial wait of 3 hours, I was to wait another 4 to 5 hours to be towed home. A very poor rating does not go far enough and such, I am cancelling immediately. I believe that their size and dominance in the market is what makes them treat customers in such ghastly way. It might help reducing their size, getting other competitors into their industry and imposing fines on them when their services do not meet a decent standard. I am blacklisting them, meaning that I would pay more to ensure that, I never take up their membership again.”

Helpful Report

Posted 7 years ago

“i tried to cancel my policy they were absolutely useless”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Absolutely shocking service from the AA! I would not recommend them to anyone and if I could leave 0 stars which they deserve i would have. I pay extra for AA garage cover and have never made a claim and they have messed me about from start to finishe Trying everything the could to not pay for the repairs it’s now two weeks without a car two weeks I’ve lost money and I’m now having to pay to cover the cost absolute waste of time I will be joining the RAC again I wouldn’t touch this company with a barge pole they are crooks plain and simple.”

Helpful Report

Posted 7 years ago

“I'm still stuck by the roadside. I've been here 4 hours now and been told it will take another hour and a half. Appalling service. Over 5 hours isn't good enough. Any other breakdown service would be better than this.”

Helpful Report

Posted 7 years ago

“Appalling service if that's what anyone would even call it. Car broke down so got a £99 charge for a call out. They had the wrong location 3 times even though I confirmed the location several times as I had 3 young kids in the car. When I downloaded the app to track how long they would take it said I had moved from the location they were coming to recover the vehicle. I then phoned back to which the incompetent call handler stated sometime the app just says that don't worry. The aa then drive down the other side of the road and I got a call saying he was on his way to a different job but the main office have the wrong location from where we were. I phoned back to change the location again only to be told the vehicle they had sent out was not only going to the wrong location but wasnt a suitable vehicle for the job as I needed towed. Eventually a different vehicle recovery came out sent by the AA. The driver was foreign and extremely ignorant. He towed the car 4 minutes around the corner to the nearest car garage and went to drive off when the mechanic came running out of the garage asking him what he was doing and he couldn't just drop of a vehicle with a family and not even let them know what the issue was never mind no previous communication with him to see of he had time to look at the car- which he didn't. He then continued to have a heated argument with the garage owner in front of my 3 young kids. I am absolutely appalled by their so called service, incompetent call handlers and arrogant useless drivers they sub in. A minus 5 star rating would be more suited to this company”

Helpful Report

Posted 7 years ago

“More than doubled my subscription to £28.00 two years running. I can join the RAC for £14.00 and same cover. The AA are not interested in loyal customers and are quite happy for you to leave if they can't rip you off after the 1st year. They are obsessed with new business to the exclusion of everything. Now I have issues with leaving, because they don't read emails for 5 working days or 6 in my case, which makes any dialogue impossible and trying to get through to Customer Services by phone is like trying to call Theresa May on a Sunday! I have stopped my direct debit and informed them but they are still trying to pull money from my account. Altogether, they are not the professional AA I knew. I won't be going back ever!”

Helpful Report

Posted 7 years ago

“My parked vehicle was involved in an accident at around 10.30pm. The AA arrived at around 5am to tow me home. Appalling service and they expected me to accept £20 by way of apology. I tore up the cheque”

Helpful Report

(Car Insurance) - Posted 7 years ago

“AVOID THIS COMPANY”

Helpful Report

Posted 7 years ago

“As I write it is near midnight. I'm waiting for an urgent recovery phoned in at 6.20pm. I explained clearly that my motorbike was unsafe to ride and I needed recovery. 2 hours later someone who knew nothing about bikes turned up, without a recovery van. I used my own tools and had to show him where the battery was. He couldn't even get it off its stand. Recovery was initially estimated another 2 hours later, and this was then moved to 5am the following day!! Despite calls to the AA letting them know I was a woman on my own, in the dark and did not feel safe. Several phone calls later this estimate was moved to 11pm. Eventually I abandoned the bike, leaving keys to be collected. Some other idiot has just turned up at the breakdown site and says he can't load the bike onto the trailer. I've just been told the new estimate is 48 hours, because I'm not with the bike now, despite being advised to leave it for my own safety and being assured it would be recovered by 11pm. So, after hours of shifting estimates which meant I had to stay with the vehicle, without water, a toilet and a dwindling phone battery, my bike is now left, keys under the tank on a dangerous and busy road and it may or may not turn up sometime over the next two days. Incompetence does not even begin to describe this bunch of clowns. None of them care or communicate with each other, so each person you deal with is worse than useless and disdainful in their indifference. I was not told when requesting recovery that they would not send a recovery van. I was lied to about estimates. I was not told that leaving would mean possibly waiting a further 48 hours. I was told they had prioritised and outsourced the job as I was in a vulnerable position. That too was a lie. To pay for something called a service, which does you the disservice of causing undue stress, wasting your time and complicating the situation at every turn, is an insult and a theft. Things only got worse. Following a call for urgent recovery at 18.20 my motorbike was eventually dumped on the pavement outside my house, with no phone call, at 5am the next day! The top box was left not just unlocked but open, with a £200 helmet inside and the keys left with the bike without my permission. I had to push the bike to the nearest bay and start all over agin to get it recovered to a garage. I had to push it myself to a bike bay. I am still waiting for recovery. Surprise surprise, the estimates keep shifting...here we go again.”

Helpful Report

Posted 7 years ago

“All same,, lies after lies tried all recovery Rac/green flags/ AA never been on time AA is the biggest company in uk but been in situations recommended a friend about aa but the results aa rubbish service first they tell you 2 hour then another 2 hour esy then phone they'll say not far way another 1hour or2 don't matter if you paying over extra every year simply rubbish can't forget waited nearly 8 hours some cold freezing winter with my 2 little kids which is they polley next day couldn't go school for 3 day's but what can I do still with them. .”

Helpful Report

Posted 7 years ago

“I don’t understand why we are paying money to this company with hope to get help when we need. Reported break down at 8.30am and patrol arrived after 8 hours. Every 2 hours AA been moving patrol arriving time by saying you are not in danger so you are don’t have no priority. During waiting time I have tried to find garage where to take my vehicle at the end they took me to my home because garage was shut. Only one plus AA promised to take my vehicle in the morning to my preferred garage. Next morning booked AA at 6.30am and again patrol arrived around 1.30pm. I had a RAC before and never had any problems with them. I think RAC gone have a loyal customer back”

Helpful Report

Posted 7 years ago

“Unbelievable the AA lie 4x recovery staff told me a recovery truck will be with me in an hour then the 5th honest one said don’t know when we can get one then the ‘manager’ after 5hrs said can’t get one today could try to get you one tomorrow. They are not capable of providing a recovery service!! Luckily my disabled wife and dog were recovered by my daughter, but my own poor health has suffered badly with 5 hrs on the side of the road in the heat of today and with the stress of being lied to. If you’ve got a contract change it quickly as they can’t deliver what we’re all paying them to do. YOU JUST CANT RELY ON THE AA ANYMORE”

Helpful Report

Posted 7 years ago

“had all levels of cover including breakdown repair cover which should pay £500 towards repair auto gearbox failed and they wanted me to pay £350 to have the gearbox removed and inspected by an independent engineer despite the car being at a Land Rover specialist if they declined the claim then I would be out of pocket by £350 also the recovery driver declined to drop my wife off on the way to the repairer despite the fact that it would have been on his way, so left her to walk home alone, the vehicle was dropped at the repairer out of hours the recovery driver left the drivers window open and hazards on, this killed the battery and as it also rained the interior was drenched! Complaint dept offered me £50 previously they had cancelled a recovery driver for no apparent reason in total it was 8 hours before they attended my wife and again gave us £50!! completely useless and uncaring... I have cancelled my membership, I had been with them for over 9 years”

Helpful Report

Posted 7 years ago

“I am AA member my car is breaking down I call to AA they say me we are wait for 55 minutes after 55 minute I call again thay say me after 45minutes after 45minutes I call again thay say me you have to wait we are busy so I am waiting about 4hours and no one her I don't know wat time they are coming”

Helpful Report

Posted 7 years ago

“BACKGROUND INFO: I joined the AA in 2008 so I was a longstanding, Gold card carrying loyal customer and this time last year, I bought a new car and informed them to transfer the policy ... Three days later they charged me for cover on the old car! Also, when I saw the charge, I noticed it had crept up fro £20 to £33pm! I shopped around and found I'd still get the £20 IF I was a new customer and could also get a similar deal with other companies so I complained. They apologised and said they didn't want to loose me and offered to finish off the next 5-months at £20 PLUS to have the next policy run at that price. So you can imagine my outrage when I saw they took £33 in April of this year! Worse than that though. They've ignored my emails and although 2-different people have spoken to me and made promises to refund nothing happened! In fact they took another £33 in may AFTER I cancelled! The last one I spoke to said I'd get a check for that £33 and a refund of the previous £13 but what happened, NADA, ZILCH, NOTHING. Luckily, I got my bank to claw the £33 back so what do you think ... Crooks or incompetent?”

Helpful Report

Posted 7 years ago

“Brokediwn at 14:06. Has been told hwlp on the way before 15:00. Patrol called around 1500 and said that I am in a danger situation so I was told to call control again. I have been told by control, recovery will be in around 30 minutes? Again... no one arrived and I have been told there was accident on M4. Phoned by control again and said another 20-30 minutes.. but waited for nothing. Recovery arrived at 17:53. Then we were dropped off at membury services for another recovery to take us to the garage. Was told it would be 21:20. I have been informed by control it would be 22:00. It is 22:10 now and still waiting.. What the F#@¥.. 8 hours and still waiting...”

Helpful Report

Posted 7 years ago

“Absolutely shambolic. My daughter and husband and 2 little children called them out at 9.30pm. They were picked up at 2.20a.m and taken 'halfway' home by one company and then told to wait at the services on the M6 for a further 3 hours until the AA would pick them up and take them the rest of the journey (a further 2 hours) all in the middle of the night with 2 little ones ....This is a absolute disgrace. The point paying for AA cover is to get breakdown help within an hour and taken home safely and priority given when little children are involved.”

Helpful Report

Posted 7 years ago

“As e person who can not speak due to cancer they make it very hard for me to take out cover l gave permission for my wife to speak for me to them and they still want to speak to me idits was with them for six years and every time had the same problem.the price goes up and up had to phone them then go through the routine again and again gone to green flag much better ray Harold wood essex”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I was unable to complete my insurance quote request online, so I opened up the chat box on the page. It took about 90 minutes for someone to respond. The reason that I wasn't able to complete the insurance request online was not outlined online. Dylan, the rep, was rude and dismissive and not interested in helping me find a solution to my problem. At the end of the very unhelpful waste of my time, I commented that the wait times were unacceptable, and I received the reply: First name, you came through to the wrong department. What is it with these people using first names derogatively?”

Helpful Report

Posted 7 years ago

The AA is rated 2.8 based on 2,028 reviews