The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,975 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,975 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“read well the T&C as once you have taken up a cover, you can't cancel it and get a refund (like you do with all Insurances). You only have 14 days from signing up. That could not be right. Please ditch this unfair practice. Thanks”

Helpful Report

Posted 7 years ago

“called A.A. out to a flat battery at home on a Wednesday morning. Very pleasant guy came, did his tests and said battery was done. he had a battery he could fit there and then which was £144. given the alternative of going to buy one in a car with a duff battery i told him to fit it. later that day i searched the net for the battery which came in as low as £55 but averaged £75. at this point i looked on the A.A web site and found that if i rang and ordered one it would cost £120 delivered and fitted. i spent 18 minutes on the phone without speaking to anyone and gave up and sent an email. the only real issue i could complain about is the £24 difference. after a month i got the scripted response every one does ending "This is the final response to your complaint, and we won' t be changing our decision, but if you do want to discuss your complaint please contact us directly" I wont be using the A.A again. P,S 2 days later, Friday night, driving home with a glowing battery light. got home and couldn't restart the car. called the A.A another pleasant guy came out and diagnosed the alternator was faulty. feel free to draw your own conclusion. i didn't bother to contact the A.A as i had read similar experiences reviewed and was expecting this outcome”

Helpful Report

Posted 7 years ago

“I've had multiple call outs Web the AA over 5 years of membership, the service guys have been good and friendly. But the wait for them to arrive is consistently 2-5 hrs. At to the fact when I went to cancel my membership one month in to a renewal cycle no refund was given and they kept £140 for a service no longer needed.they are also expensive. On the basis of their policies and poor customer service ican only give them one star”

Helpful Report

Posted 7 years ago

“Worst customer service I have ever seen in any company, was kept on hold for 1 hour and had the advisor answer the phone say he couldn't hear me, I said can you hear me know to which he replied nope and put the phone down on me. Other operators were useless, couldn't care less, obviously undertrained and very rude. Very unprofessional. Avoid this company like the plague !!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“"I have been a gold member with AA for 18 years and they lost a panel in my Car. I contacted them as soon as i realised the part was not put back. The department i spoke to then proceeded to tell me I was a liar as they had spoken to the member of staff who said he had put the panel back. I stressed to them that I would not lie about a small plastic panel and also informed them that their staff who came to assess the vehicle did so at night and could have left it in his vehicle. Regardless, it has been 10 weeks with no resolution... I find it shocking that they do not value my loyalty or calculate the 18 years of membership i have paid and pay the £97 to replace the panel their staff lost. I will never recommend AA and will be canceling all the memberships I and my family hold with them. I would urge anyone considering to sign up with them to AVOID AVOID AVOID!!”

Helpful Report

Posted 7 years ago

“Shocking service. Waited 3 hours for mechanic to come. Said car was fixed. Broke down 5 miles further on with same problem on and waited another two and a half hours.”

Helpful Report

Posted 7 years ago

“"Spoke to Phil from the AA Breakdown cover team and he was extremely rude to me and my wife, no sort off customer service at all, we rang up originally just to make a enquiry and he did not answer the enquiry. would never recommend to a friend or a enermy"”

Helpful Report

Posted 7 years ago

“Just when I needed a call out they took 3 hours to get to me. They don't even deserve any stars. One star is given just to post a review. If they can reimburse my yearly subscription I may change the stars given”

Helpful Report

Posted 7 years ago

“Quoted £235 cancellation charge two days later only gave me £204 could not give me an adequate reason for this when asked just said it may be because it was two days later a load of rubbish will be putting this on Face book Rip Off Merchants”

Helpful Report

Posted 7 years ago

“8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children do not be fooled by the adds they do not care”

Helpful Report

Posted 7 years ago

“Absolutely terrible Absolutely terrible. Ordered a recovery at 8am and at 10pm still not home!!! The worst customer service. too may sub-contractors who are doing whatever they want and keep you waiting for ours, AA customer service don't have a clue as to what is actually happening on the ground!!! Absolute joke of a company!!! That what happens when you only care about selling memberships but don't care about supplying the service!!!”

Helpful Report

Posted 7 years ago

“The worst recovery I ever had! I broke down in Halifax while I live in Manchester, The AA sent out a sub contractor (FAM Engineering&Recovery) the driver was helpless .. watching me pushig my car as my engine wouldn't start! while having his hands in his pocket ... Then said im taking you to Junction 22 which in the middle of no where! He didnt take me to a secure car park until I spoke to his Office as no garage was open at that time! once, we arrived to the car Park while still loading off my car started to smoke and blowing his bloody fumes into my car! Rude ... I'm blaming the AA who sent me such a Company and my compliant after an absolute nightmare service will be going further! not gonna renew my membership with the AA”

Helpful Report

Posted 7 years ago

“We broke down, myself, partner and little girl age 10 in mid wales at 8:50pm and needed recovery. The AA sent sub contractor out at 10.30pm in a "van" he said I don't know why they sent me. I had to call again to the AA and they apologised and said they would send recovery at 12.30am! this never turned up and we called again the AA at 1:00am to be told he should be there and they would send someone again. A recovery truck arrived at 2:00am and took us home 50 miles. We were lied to as there was no recovery en route first and second times of calling. They gave us £50 to compensate, what a joke you are AA, I want service not £50, your name AA as a brand is down in the gutter in my opinion and I have cancelled my membership. I see from other feedback the same has happed. My Brother is with the RAC and they are great and turn up within 1 hour and do what they say they are going to do. The AA just don't care anymore, too big for your boots in my opinion!”

Helpful Report

Posted 7 years ago

“I would like to point out that this company does not live up to there reputation end of”

Helpful Report

Posted 7 years ago

“Been on the telephone this morning for 40 mins. Just holding on to give my details to Credit control team. When I put the phone down and redialled was told that it is not Possible to hold on that long. So does that mean I'm a liar? Told them that I was no longer interested in the insurance but he said that there is a charge of £25 to cancel. Terrible. Bad Service.”

Helpful Report

Posted 8 years ago

“We have had to pay £76.00 for a car that has been scraped, so we've paid for a car that is no longer.”

Helpful Report

Posted 8 years ago

“Received a marketing letter offering a cheap upgrade to home start for the balance of this years membership* (price shown INCLUDES a fee for arranging & administering blah blah) so I wasn't best pleased when their call centre operative tried to ADD the fee. So I read the letter out in its entirety to clarify the point, only to be told "computer says no", take it up with customer services then, I don't have a copy of YOUR letter from us!" I suggested she TRY asking her line manager, who in turn suggested I ring customer complaints. It took a queuing time of over 20 mins to reach a human, to be told "the other Dept can't override it, bad marketing on our part though, I do agree with you". It does make me wonder how many existing customers have been caught this way and charged the admin when it's included. Pretty poor service that doesn't cascade copies of its marketing out to the people in first line support, and don't get me started on what their call waiting stats must look like....diabolical !”

Helpful Report

Posted 8 years ago

“Broke down on the m25. Police pushed me to the hard shoulder. Called AS at 05.10 the time now is 08.20 and still waiting !”

Helpful Report

Posted 8 years ago

“Poor customer experience today on the phones regarding renewal for breakdown cover. Unhelpful unfriendly staff in comparison with the RAC. I cancelled my car insurance a few months ago for the same reason. Your complaints team is ineffective as a result of how long it takes to get back to customers. You need to buck your ideas up. So glad I don't have to deal with you anymore.”

Helpful Report

Posted 8 years ago

“Terrible terrible service. Beware the AA! Broke down on 19th June 5.30pm - female and 3 Under 18's in car. Waited 2 h for AA mechanic - who said car needs recovery. Waited 2 hours for recovery truck (4 hours elapsed). We were taken HALF WAY HOME, the car UNLOADED off the truck and ABANDONED at an M1 service station in the dark. Were told by recovery driver (an independent) that AA would meet us at services to relay us on to our Final destination. Waited 1 and a half hours (7 and a half hours elapsed). Tried to call AA. Ha! Tried for over an hour (I have my mobile phone log). Finally got through and was told - you are at your final destination... No I am not I replied, I am at a service station on the M1.... Anyway - the AA had "lost my job". Told was priority - "recovery truck will be with you in 1h". When time came through on their app - truck was to arrive at 4.30 am! 11 hours after calling in recovery - I had 3 U18s with me, now sleeping on floor in services. Called my husband to recover me and kids - we were only 45 mins from home, called AA - who said "It is really busy" and seemed a bit cross that I was questioning why they were sending their truck out 11 hours after initial call. Car finally taken to destination 16 hours after call out. Appallingly stressful and terrible service. But thank you to staff at Northampton South services for letting us camp out...”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 1,975 reviews